Southern Comfort

Jason is awesome. He diagnosed the A/C unit quickly and explained what needed to be done. He was able to recharge my A/C unit and get cold air blowing for my upstairs unit. He is friendly and honest, not like those contractors that try to rip people off. I will definitely ask for Jason anytime I need his services and will refer him to my neighbors and friends. Thank you Jason!

One of the church's heat pump died and we took SoCo's recommendation to replace it with an A/C unit because we already have a furnace. Each of the workers as knowledgeable and very good at communicating what was going on every step of the way. They identified themselves right away, and respected our masking policy. Great attitude! They were quick and thorough and we are very pleased.

Jason with Southern Comfort was great. He gave us a 20 minute heads up he was on the way. He arrived on time and was very friendly. He immediately knew what was wrong with our unit before he even came in the house. He fix the issue within 20 minutes. I would definitely recommend this company! Service: HVAC system repair

I have used Southern Comfort for about 10 years now and have never had anything but positive experiences! I use them at both my restaurant and home. Owning a business I cannot go without heat or air and they have always come when needed. Their employees are AMAZING, professional, knowledgeable and courteous. Griffin just installed 3 new units at my business and just left my house doing my maintenance and he is totally amazing! I could not happier with Southern Comfort!

The technician was running late, however the communication between Southern Comfort Heating and Air and myself was excellent. Ray arrived within the modified time frame, with an advance text message. We discussed the service I needed performed and he went right to work. He was neat, organized and professional and friendly. I appreciated his service and that of Southern Comfort Heating & Air. I'd use them again and refer them to anyone I know. Prices are very reasonable for the quality of service they perform

Southern Comfort Heating and Cooling is GREAT! Matt is very kind and understanding to your needs whatever they are! He will do everything possible to accommodate You and Your needs ASAP! He does not put You or Your needs off. He always treats You and your needs as a top priority! Southern Comfort Heating and Cooling has very nice employees who are very professional, knowledgeable, helpful and friendly and will do a very good job for You!

They are also very respectful of your property! Thanks to Ray for Great Service! I will ALWAYS be a Customer of Southern Comfort Heating and Cooling! Thank You Matt and Southern Comfort Heating and Cooling! You are the BEST!

Southern Comfort has been great! We've used them twice now after going away from another company that had a bit of a sketchy pricing model and structure. Jason came today plus the other technician we had out a few months ago. Both have both been great! They are not looking to nickel and dime you, just do good honest work and fix what needs fixing. Very glad to have made the switch to them and I highly recommend them.

Can't say enough good things about my experience with Southern Comfort and their HVAC services. Matt provided a prompt and thorough inspection and estimate, Carter and Seth did a great job on the install. Happy (and warm) customers! Service: Heating system installation

My wife called Southern Comfort Heating & Cooling a day after we received 6 inches of snow in Lexington. She spoke to Matt who was extremely helpful and promised a technician would be there that day. We were given an appointment time and they showed up on time. We ended up having to get a new furnace installed. I was relieved to hear the final out the door price we were given by our technician. They came in lower than I expected and provided us with a level of service much higher than we received in the past from some of the larger companies in town.

We noticed our upstairs heat wasn't working around 6pm and even through 9 inches of snow we had someone here by 10am that morning. Within 30 minutes it was working like a charm and the bill was very reasonable. We've used Matt and his team at Southern Comfort for several years and each experience has been top notch! Service: Repair HVAC

We had to have a whole new HVAC unit installed. Very professional! Griffin and Jason were exceptional. Griffin's attention to detail and his customer service was above and beyond what was expected. Very happy customers.

Our heat had been on the fritz for some time expelling nauseous fumes. Called Southern Comfort due to good google reviews and we were not disappointed. They came when they said they would and did what they said they would for a reasonable price. Love that they call and text enroute! Thanks for your professionalism and excellent service Jason, Mike, and the other Jason!

Working with Southern Comfort Heating and Cooling was great! They were very professional, nice, and knowledgeable. They were also flexible and accommodating. I would highly recommend this company for any of your heating and cooling needs! Services: Install heating system, Install AC

Jason and Robert did an outstanding job installing a return air vent for me. They were very professional and even cleaned up dust and debris. I highly recommend this company for your HVAC needs. Service: Install ducts & vents

Jason was awesome! He did his work quickly and efficiently and was very nice as well. He explained everything and did a great job. Very knowledgeable! We just bought an older home and we have used Southern Comfort a few times now as issues have come up. Thank goodness for their reasonable pricing! Services: Repair heating system, Repair thermostat

Good service, good technician (Ray), good value. I think Southern Comfort will be my go to boiler service company. Thank you very much Service: Heating maintenance

It is unprofessional installation with many detail problems. The repair cost is outrageously high. Make sure first comparing with other companies before doing business with this one. I have 2 services from this company and regret deeply. First service is for a split unit installation done a few month ago. That had many detail problems. the insulation did not complete at the unit and tubes outside house not set straight and not look good.

I have the company back for the insulation problem but they still not do a good job. Second service is a few days ago for leaking problem for my other AC system which installed 3 years ago by other company. For initial diagnostic charge. Southern Comfort try to charge me for the amount more than 5 times one other company did. Please be very very careful before you sign anything with it unless you don't care about your money.

Excellent service, responsive, on time, fair prices and stand by their work. They had to come back out on a call because of a faulty part and they replaced it and no charge for the 2nd service which took much longer than the first one as they triple checked everything. Highly recommend. Services: Repair heating system, Repair AC, Repair HVAC

We had Southern Comfort Heating and Cool replace our old coil and compressor (AC unit). Robert and Jamal were fantastic- showed up on time, worked hard, were friendly and cleaned up after themselves. They left the area around our HVAC/AC untouched. Would highly recommend. Matt in the main office was also extremely friendly and made the process of getting a quote and scheduling an install fast and easy. Great communication.

We ended up having a couple problems with our unit. The first problem was fixed initially, but the unit was still not working properly. They quickly came back out the following day and diagnosed and fixed the other issue for us and our unit worked properly after. The technician was very pleasant both times he came out, and the fix was very reasonable price-wise.

Very professional came right out and had my heat fixed within an hour they wore shoe covers to keep my carpet clean would use again 5 for 5

Service is outstanding. Have used them since we moved her (3yrs) and couldn't be more pleased. Clarence is usually our service technician. He is very professional, knowledgeable and polite he is a credit to the business.

Jason was our tech he was very honest and fixed problems that 5 other private companies could not.

Great service call. Arrived on time as scheduled. Very friendly and knowledgeable technicians. The guys were very polite, wore their masks and boot covers. I would highly recommend Southern Comfort!

It has been 2 and half years now since I got a new heat and cooling system from this company. I am still Happy Dancing!!!!! I can not say enough nice things about you all. Matt you are the bomb!!!! I promise anyone you will not regret giving them a call for any of your needs. Excellent customer service!!!

Matt and his team are incredibly professional and responsive. Not only does he care for all our HVAC needs, he responded for a new customer (my elderly parents) on a snowy Saturday night making sure they did not get cold. I would give Southern Comfort Heating & Cooling 10 out of 10!

Quick service time, excellent customer service and explanation of repairs.

Matt and his crew are second to none. They are extremely courteous and treat your home like their own. I HIGHLY recommend them to anyone needing new equipment or just routine service.

Southern Comfort installed a new HVAC system on my 2nd floor but some electronics in a fan failed about a month later. They came to my home within 2 hours of my call on a Sunday and identified the problem. The next morning they installed a temporary part to keep our AC running until the replacement part could be obtained. Everything was backed up due to covid so it took a little while to get.

After the new part arrived and they promptly replaced the bad part and had the system back operating as new in a couple of hours. It was somewhat frustrating to have this happen with a new system but we know electronics can fail at anytime. Southern Comfort responded immediately to my call on Sunday and came back with a temporary fix the following morning until they could get the replacement part.

We were only without AC overnight. Everything was repaired as original under warranty at no cost to us and as promptly as possible. They have been exceptionally responsive, clean when in my home and done a good job when I have had work done. I recommend them for your HVAC needs

RESPONSE TIME. These guys will get to you quick--no job too big or small! No up-selling, knowledgeable, friendly. A great company that Central Kentucky is lucky to have.

SoCo has been a lifesaver to our family for years. Unbeatable service with great pricing and responsiveness. We have relied on Matt and his team for everything from normal maintenance to a complete system replacement, incl. new duct work and whole-home humidifier install. We could not recommend them any higher.

My sister is 72 not in good health and her about 50 year old furnace went out about a week ago she was going to the store on Saturday and seen Southern Comfort office on Leestown rd and stop to ask them about it but they where closed so she wrote a note on a napkin and put it in their mailbox explaining her situation and that she didnt have much money but she could make payments and on monday at 7 am she received a call and was told someone would be out in a couple hours a very polite young man came out to look at it she thought he was too young to know how to fix it but after he looked at it he told her he had to go on a parts run and when he came back he replaced the thermocouple and the filter and now it works great then the Tec went to his van to write up her bill and she was thinking God i wonder how much this is gonna cost me he came back to the door and told her his boss said there was no charge and to have a Merry Christmas. I would like to say thank you to all of SOUTHERN COMFORT HEATING &COOLING for caring about other people they are # 1 in my book thanks again

First impressions mean everything. Especially in a time and place where there are multiple options. Southern Comfort Heating and Air advertises they are open 24 hours a day. I called at 8:30 am on a Thursday and never got an answer. The phone continuously rang just shy of two minutes, no answer and no machine. A minute later I get a call from a snarky lady saying "Did I miss a call from you?" Since I have caller ID, I saw that it was Southern Comfort Heating and Air on the other end of the phone.

I told her I was calling to see if someone could come out and take a look at my unit. She said "Hold on a minute." Then she proceeded to talk to somebody who must have been standing near her, she came back to the phone and informed me "We don't have anything until Sunday. Is that okay?" Mind you I cannot get the tone she used to come through on this review.

I said okay then there was a brief pause them she mumbled something which I didn't quite catch as she hung up the phone. Are you serious right now? If this is who normally answers the phone for this company first thing in the morning I do not see how they are still in business. Not only have you lost out on my future business but I will make sure to inform everyone that I know to never bother calling for your service.

I had to make a call to a different company in the winter to have them check on the furnace, I was never once met with such hostility and rudeness as I was when I just made a call to this company here.

This is by far the best HVAC company we have used! Matt(owner) and Aaron are knowledgeable and helpful with all your heating and cooling needs. The staff is always friendly and very quick to respond. We have had problems with an upstairs unit failing to cool and they were able to come up with a solution that is better than any we have tried. We have found their pricing to be very honest and fair. Any problems have been handled well and fixed in a timely manner! Always mindful of keeping your home and property clean! Give them a call!(859) 255-2500

Great service from scheduling the call, through paying for the work. My system had not been able to keep up with the heat, which was a departure from last summer. We have one large unit servicing 3200 sq.ft. of a two story house. When I made the service call, it was after lunch, and I received an apology because they couldn't make it out that same day.

With the heat wave, I didn't expect to be scheduled the next day. The service tech, Clarence, called first thing the next morning, and arrived about 10 minutes afterward. After inspection, I was advised of my options. The system was low on refrigerant, and I opted to have that, and a leak seal kit added. The system took 4.5 lbs. of new refrigerant.

As that was completed, he inspected the inside evaporator, and all 7 air returns. Although the evaporator was clean, and the unit well sealed in the attic, he found my air filters to be too dirty. I regularly date and change my filters, but he found each one was a month past the change date, and filthy. Clarence was very professional, knowledgable, and efficient with his work.

He wore little booties on his shoes to protect the hardwoods without being asked. The experience was one of "service". Highly sought, but often lacking with many contractors. Not only will they be servicing our 3 year old home from now on, I recommend Southern Comfort to anyone wanting to find their HVAC problem, and get it corrected without any anxiety or stress.

Great company. Tried more than 5 others in Lexington but this company is the best in service and pricing. My evaporator coil needed to be replaced. Matt came out the same day and offered a more competitive price than his competitors. The coil was replaced sooner than most other companies were able to just offer a service appointment. Highly recommended.

Called these guys out for a recharge on refrigerant. Let me explain how a one hour, couple hundred dollar job turns into a weeks long, thousand dollar plus repair job and, more importantly, a true test of the character of a company and its owner. Long story short, a crew was working in my attic and, at some point unbeknownst to one or both of them, knocked my drain line loose.

By the next morning I noticed major water damage in my ceiling where the line was leaking. I'm not saying that they meant to flood the ceiling. I'm not saying that they should have even known they did. I make mistakes at work. You, the reader, make mistakes at work. Southern Comfort employees make mistakes at work. We don't mean to make them.

But they happen. But what I do and what most of you readers do is that we own those mistakes and we fix them, making the situation as good or better than as we found it. That's how good business is done. This is where Southern Comfort fails miserably. The owner simply wouldn't own the mistake. I just asked that they repair the ceiling that was damaged by their mistake.

Just like me and any of you all would have done if in that situation. Did they? No way. Not even an apology. The owner, Matt, told me that his workers were blameless. Look, as I said above, I'm not saying they meant to do it. But I am saying that it wasn't leaking, they went up there, and then it was. So there you go. Matt also told me that the drainage line must have been installed improperly. Heck, maybe it was.

Maybe it wasn't. I wouldn't know. What I do know Is that it had been working fine for over ten years prior to them working on it. Then, after they worked on it, it flooded my ceiling. I've had great people do work for me. Roofers have damaged my satellite dish on a job. What did they do? Did they say it was installed improperly? No, they fixed it. I've had mechanics working on my vehicles and they've messed up big time.

And they fixed it. I still do business with these companies. Not because they are perfect, but because they are honest people who do the right thing. I trust them. I'm not doing business with Southern Comfort again. Edit to company response: Nothing I've listed here is false. These are the events as they happened. Regarding the phone call, you said call next week, but that you felt you were not responsible and did not feel that you needed to repair the damage caused. So, you've already told me you don't think you should have to. I'm not going to call you and ask you to do the right thing again. Great companies just do it.

All I can say is WOW! Our AC went down and Southern Comfort Heating and Cooling came to the rescue. They didn't try to sell me, they asked what our HVAC needs were and found a solution that fit my families budget. Matt, Aaron, Mike, Brian, Chris, Jon, and Jamal spent today, in the pouring rain, getting us set up for years of comfort with a reliable system. They were professional, efficient, and far exceeded our expectations! Thanks for putting customer service back on the map!

Southern Comfort Heating and Cooling did a fantastic job installing our new HVAC unit for our 2nd floor! We truly appreciate how quickly they were able to take care of our needs in a polite and professional manner!

I bought a Nest thermostat and discovered that Matt Helgerson with Southern Comfort Heating and Air was a recommended installer. Matt showed up on time and was extremely personable and polite. My wife and I discussed our woes about our outrageous electric bills, and Matt said I can help you figure this out!

Matt is one of the best in the business without a doubt. We needed a new heat pump for our home and he came out for a full free inspection and consultation. He was extremely knowledgeable and explained everything in very easy to understand terms. This is our first home and the first time we've ever had to deal with HVAC issues and he was very easy to get a long with.

A lot of contractors just spit arbitrary numbers at you but he goes through the whole process and plan with you so there aren't any surprises. He does incredible work and has a great labor warranty with everything they do.

I spoke with several HVAC companies for a replacement of our system. Southern Comfort Heating and Air were the most timely regarding responses with extremely competitive pricing. I highly recommend, the owner is honest and there are no hidden charges or fees.

They installed heat pumps at our church. When one of the pumps failed. They failed to fix the problem and the part that failed was still under warranty. They didn't return our calls so we called another HVAC COMPANY.