Doc Savage

Randy provided us with outstanding customer service on a very hot June Saturday. He was able to come out the same day we called and assist us with a broken ac unit. Timely, knowledgeable, helpful, and kind - would highly recommend. Service:A/C system maintenance

Randy was awesome! He came out late on a Saturday evening to help my elderly parents get their AC working. He had a great attitude and we are so thankful! Would recommend him and his service. Service:HVAC system repair

This company was absolutely amazing. We had an issue with our HVAC system after hours. Kyle came out and immediately began working. Before Kyle left the system was completely fixed. We would definitely recommend this company to anyone who needs professional, reliable, and responsive service! Service:HVAC system repair

It was time for the preventative maintenance for our HVAC system. Due to scheduling we asked for an early appointment and if possible that the technician be on time. Kyle arrived on time and had the best attitude and was very pleasant. He asked questions to determine if we had any issues or specific concerns. He explained what he would be doing for the inside and outside units.

He was very thorough and didn't mind answering any questions. I would recommend Doc Savage Heating & Air Conditioning and Kyle needs to recognized for being a WONDERFUL example of the service level that is provided!

Henry and his guy's came on and did a super nice install! Thank you to them and Troy and Mario!

Kyle was an amazing technician! He was able to get our system up and running within minutes. Unfortunately it was a temporary fix because our system is so old and needs a complete replacement but we will definitely be using Doc Savage for our upcoming replacement. Service:A/C system maintenance

I don't normally do this but this company fixed a problem with my heat pump. I contacted them and got same day service thanks to a cancellation. Kyle was very professional and quick. Within an hour my heater was working again. 10/10 will be doing business with them again. Notably, I've been getting the go around with another company unable to solve my problem.

They even said the issue was that a heat kit was not installed. Savage replaced the blower motor which we had burned out and now I'm nice and toasty in the cold weather. You won't waste your time or money by going with them.

We have had Doc Savage service our home for over 10 years. The technicians are always prompt and courteous along with having the needed experience for service, repair and upgrades. The yearly service agreement is at a reasonable cost and gives peace of mind that our equipment is operating at top efficiency saving both energy and money. We have had the privilege of technician Don here to service and repair our equipment numerous times in the past years and he has gone above and beyond our expectations along with answering any questions. I without hesitation recommend Doc Savage Heating and Air Conditioning, Inc. for any home or business HVAC needs you may have.

Doc Savage is a professional and reliable company. They show up on time, answer the phone when you call, and the technicians they have are amazing. Don and Austin serviced our heater today and they are so polite, courteous and thorough. I would highly recommend Doc Savage to family and friends. Service:Heating system maintenance

Doc Savage technician Don W. exhibits true professionalism by maintaining a calm, businesslike demeanor, and by repairing our heating unit. He was courteous before he entered our resident, he put on shoe covering over his shoes and advised us he was vaccinated after putting on his face mask. He took the time to explain the available options, made recommendations, state the total costs, and promise a date when the work can be completed. I felt empowered to call Doc Savage technician Don W. again the next time if any issues arise with our unit. Don W. Thank You for your kind service.

I had an HVAC service person for over 25 years-that was like family-and he always said Doc Savage was the best business to use for installs since he just did repairs. I was sad to see him retire, however, we had our first unit installed about 2 years ago and another this year. The Trane's that they installed, were by a great team and the units run beautifully.

The service department is just as awesome, having knowledge of the units with unparalleled courtesy in every department of the business-all the way down to the front office. I had annual winter service completed on the16 Dec 2021 with Kyle performing the service to all units inside and out. He was very professional, knowledgeable, efficient, and courteous. He and others like him is the reason we will use this company for years to come and will refer other people to their incredible service as well.

Great experience with this company and staff. Kyle came out to do our routine maintenance on our unit(which comes free with our new unit)and he was prompt and professional and so nice! Can't say enough good things! Service:HVAC maintenance

We have been doing business with Doc Savage Air since 2012. Kassey is our technician that comes out to always do our service. Kassey is a wonderful person. Every time Kassey comes out he is very professional, courteous, and helpful. He always goes above and beyond when it comes to customer service. Thank you for all the wonderful service you have provided to us through the years.

Doc savage quoted upwards of 3k to fix a system less than three years old. Second time I've gotten an outrageous repair quote from them. The second tech from doc savage told me the fist guy didn't do the proper semi annual maintenance. I have promise that they will refund the service call fees. No one can replace the trust I had in HVAC companies. Doc savage is the worst offender of laying blame. When confronted with the truth they cry like a baby and run away.

I've been using Doc Savage for around 10 years with no complaints. The technicians over the years have been professional and competent at their jobs. Today's service was no different. Kyle was great. This was my first time meeting him, but I'm glad he is with the company now as he was very informative, friendly and timely in regards to the service.

My husband and I had the pleasure of meeting Don and Chris. They gave us a courtesy call to inform us that they were on the way. They were prompt, polite and very respectful. Doc Savage have chosen a great team with these two young men. This is a model team that you should use for others to emulate. Outstanding! Don and Chris Service:Repair HVAC

Savage installed a new heating system for me last winter. The entire team was exceptional! Just had their technician ALEX service the system; his professionalism and work ethics validated his dedication to Doc Savage. Also appreciate the phone calls! Highly recommend. Services:Install heating system, HVAC maintenance

Worked with Joey to get unit ordered, he was courteous, friendly, knowledgeable, and professional. Unit was installed by Henry, Chris and Caleb. All 3 were friendly, Henry kept me informed as to what was going on. All 3 would notify me if anyone needed to come into house for anything and what it was for. I was extremely satisfied with the presentation, installment & clean-up afterwards. Highly recommended!

I have been using Doc Savage since 2005 it is a GREAT company - they are always on time - don't make you wait if you have an emergency call, they try very hard to get you in right away. Today, 11/10 Don & Austin came out (1) because I messed up the thermostat and (2) it was time for a service call - they were on time - very professional and very nice. But then the whole staff is that way. LOVE DOC SAVAGE HEATING & AIR.

Brandon was very professional, prompt, and efficient. He was very informative and never forced his opinion. I would definitely recommend him at others.

Alex was perfect. So friendly, professional and thorough. He didn't try to push anything we didn't need, but definitely went above and beyond. We would definitely recommend!

Joe was very nice when he came out along with all office staff. They were all very attentive and responsive to scheduling an estimate and calling back to answer questions. Unfortunately their estimate was higher than average and went with another company, but in a pinch would call them back in the future.

Doc Savage technicians are very professional. The customer service is superb. I called and they gave me an appointment within 2 weeks. The AC technician was punctual. He checked the functionality of my furnace, inspected my air filters and was very diligent when cleaning both of my heat pumps. Reginald was very dedicated, he explained every step of the process while inspecting and cleaning the heat pumps.

I love supporting Local businesses, in particular small and veteran owned businesses. I was told Mr. Savage used to be in the Army. He also is an equal opportunity employer. If you're looking for a Heating and Air Conditioning company within the CSRA, look no further. DOC Savage is the best.

Randy and Dalton are very Professional and respectful. Got the job done in good time too!

Wow.this is such an exceptional team! l am so impressed with Doc Savage. Their work was impeccable. l would recommend them to anyone. First Class work! Thank you guys ( and girls ) so much. Jim Drinkard

You get excellent service and advice. I have used them for years. They were here today. Randy did an awesome job. Thank you

3/1/2021 As usual, another great visit, preventive maintenance style by DOC SALVAGE AIR & HEATING. Without a doubt service provided by another, one of the many professional Technicians provided by Doc. Salvage. Thank you Kasey for another job performance, outstanding in nature. For 20 years I have had the good fortune to be teamed with this company that has kept my heating and air requirements fully functional for two different residents while providing and scheduling preventive maintenance service in a timely manner.

I have enjoyed the knowledge and suggested comments for proper care provided by each Doc Salvage servicing Technician. They care. I also wish to thank the office staff for their timely and professional manner for any telephone response over the years.

They are thorough and very nice. Randy serviced my mom's unit today and was very friendly and knowledgeable. I highly recommend Savage heating and air conditioning business to anyone. Thank you for your excellent service!

Rudy is an excellent mechanic! Discussed pricing at the outset. No surprises. He was polite, courteous, and thorough diagnosing the HVAC system. Checked the Tstat, breaker, filter, pressures, capacitor. Highly recommend him for AC service. Excellent response time from DocSavage as well!

I actually called you all over the weekend and wanted to say how thrilled I was with the service and the technician, Rudy that came out to fix my unit. With it being a weekend and also a holiday weekend I knew the chances of getting service were slim to none.

Jessy, Chris, & Michael gave a very good impression of your company. They were always pleasant and hard working. They never failed to answer any questions or concerns we had about the conversion project.

Joe, I want to thank you for taking care of the problem for us so promptly. It is nice to deal with a business whose personell does what they say they will, and timely, also. I enjoy doing business with you.

Quick polite service; high cost. I approved charges due to it being an emergency. I called to complain about it being 3 times the amount it shoud be. They took a little off, but it was still more than twice what it should have cost according to other local companies.

Henry and Mike are two excellent technicians. They arrived on time and were ready to start work when they entered the house. They prepared their area to insure the carpet and area around the furnace did not get dirty. They removed the old unit and installed the new unit as we specified. They took their time and answered any questions that my wife and I asked.

Easy to work with and they did excellent work. They made sure to answer all my questions and anticipate my questions, so I could make an informed decision on my install. Unforeseen complication with install came up a few weeks after installation. I called and they came same day to fix the issue. Technician told me what was going on and how they planned to fix it. The unit itself was fine, just the gradient for condensation flow out of the attic wasn't steep enough and had to be adjusted.

Had Savage to install new HVAC with one year warranty. Less than a few months, unit got caught smoke. Called for service and received a bill - let me remind, ONE YEAR warranty. Called and emailed Savage for explanation several times - no answer. Now unit has no heat, still under warranty. They refuse to fix the problem because of a bill outstanding! How is that supposed to be called? Low quality work and no integrity these people have, that's all i have to say

All work was excellent quality, cleanliness was maintained at all times, all questions were answered, and it apparently really did matter that we should be completely satisfied with the work performed. We could not be happier with the results.

I contracted Doc Savage via Lowes installation, there were lots of communication issues throughout the process (likely warning signs). My system has been installed less than 3 months, but I have been sick with colds, bronchitis, and now pneumonia since the installation.

Had them, for my rental property, they never checked the coolant in two years. When they came out the estimate cost to repair ended up being double, and they never followed up on estimates, to replace my system.

They came to troubleshoot why my unit was frozen over. It cost $95 for him to show up and $150 for him to blow a heat gun over the coils for 15 minutes. He said it would be another $150 to replace a functional but out of tolerance capacitor ( held in by 2 screws and cost $18 from grainger). Kept trying to up sell their "annual" maintenance plan b/c it would discount any part & labor. Ends up my TXV was bad but he wanted to replace the entire coil (another $600 quote).

All total, they charged me $250. My new guy charged me $200 for his visit, new TXV, and installation. I don't doubt that it would have worked when they were done but do your due diligence and don't call the first guy in the book like I did here.

I purchased a Trane HVAC System from Lowes two years ago and I have never in 22 years of living in Augusta had a better experience with any contractor. Their estimate was accurate, their workmanship flawless, the cleaned up the work area every night and considering the size and scope of the work performed I could not have asked for a better result.

Very happy with our experience working with Doc Savage. Our AC broke down in the middle of the summer and they replaced it quickly, explaining exactly what was wrong and what they were doing to fix it. They continue to check in and make sure it's still working well for us.