Horizon Services

The person that answers the phone for this company she's has absolutely horrible listening skills. they expect you to know what the problem is, precisely, when you're calling to schedule an appointment to find out what the problem is. not interested will not use them since a level of soubt has been created.

Horizon Plumbing does not honor there own Contracts written for their Customers with their Customers. Horizon Plumbing called me to remind me that I have an HVAC check up with their Company that was written up in my Contract with them last year, 2021. This service is free and no under no obligation for a paid service. So I set a date with them to come out and perform the service.

Prior to my scheduled date, they called me to ask if I would reschedule my date because they are getting a lot of emergency calls for A/C outages. I of course agreed because my A/C was working just fine."knock on wood". So we set another day. Well, they sent someone out but the wrong Technician was sent. They sent out a Plummer to do an HVAC job. That didn't go well.

So we set up another date, but not before the scheduling person told me the mix up was not her fault, that it was mine. Anyway, she felt that she needed to address the matter with her Supervisor, which I felt was a great idea. Then Supervisor called me explained that she didn't know how the confusion was made, but if she could set up another day for me with the right Technician.

I agreed. We set up yet another date, and prior to that was called by that same Supervisor if I would reschedule my date because of the many emergency calls of A/C outages. This time I refused. This company called me to remind me of their obligation to me by contract and in the end refused to honor that contract because they were not making any money off of my services.

Like you, I am a homeowners who wanted to hire a reputable company to replace my HVAC. I chose Horizon for the 10 year peace-of-mind that a brand new unit will give me (because thats the only way they will warrant any of the units' operation) so naturally the price was $15k. and I expected service worthy of that price. A second visit by the technician fixed the charge in the freon lines being too low and a contractor is on his way next week to fix the dripping water (pictured) left a stain on the drywall The If Ryan is the "Big man" in your installation and run the other way. The installers were great and I can even swallow the price tag.

I am in the process of a first floor remodeling project where all the internal walls were removed or cut back, the plumbing in the walls, ice box water line and gas line needed to moved. Kevin G. was the guy for the job. He used his experience to relocate the sink, dishwasher to the island, moved plumbing, gas and ice box water line. It was a tough job, but Kevin G. got it done in a timely manner. He was polite, pleasant and always had a smile on face. His many work areas were always kept clean. I would definitely use Horizon on future projects because of Kevin.

When companies send out these useless coupons with tiny print that generally "dupes" the reader, I throw them in the circular file. Horizon is just one of many companies that do this to "lure" homeowners. But if your service is good and prices are competitive, why the need for a gimmick or paper spiel? Additionally do not come in my house trying to sell me anything. We're adults here and don't/won't be sold. There are better more professional companies out there. I'm on the hunt to find them!

This is the first time I used Horizon Services and they were GREAT! They were able to get out to us in a timely manner which was appreciated as our air conditioning was not working and it was hot! Matt showed up right on time. The company also sends you a link so you can track when they will be at the house with a picture of who to expect. Matt was courteous, knowledgeable and patient.

I have little knowledge of home repairs and he answered all of my questions. He explained things in layman terms so I could follow along. He took his time to uncover the issues and worked on each item until our air was back working. He was very kind and an expert in his field. He instilled confidence and created a life long customer. I am so thankful that Horizon sent Matt to our house. FABULOUS EXPERIENCE!

I want to update my review regarding my prior issues. I was contacted by the supervisor who did refund the money that was put out for the service they provided. She asked if I wanted to get a quote for my dryer and let them know what it would cost for it yo he repaired, however I'm just grateful that I got my money back that was initially put out.

I do think instead of asking a consumer to get a quote after the mess I was caused maybe do a rough estimate and just add ti the refund. All in all I'm just grateful again that someone who was professional called me back and tried to make this right.

Had my recent A/C maintenance performed by Horizon. The technician was excellent! Not only did he perform the scheduled maintenance, but recognized a broken component and provided the repair to the electrical box located near the compressor unit. He even went so far as to ensure my circuit breaker was correct for my A/C system. Horizon routinely goes above and beyond whats necessary, and consistently provides outstanding service!

We called because 7 prior plumbers never returned our call or stood us up (len the plumber) They were very responsive and up front with pricing, the plumber came and exactly what we needed done with snaking our kitchen drain. Our only complaint was it made a mess in our cabinet and the plumber never attempted to clean it up. No real biggie as I need to change filters under there anyway and it will be alright.

We will definately use them again. I received a call today from Horizon stating that I should have not had to clean up what was left from the plumber. They are refunding half of the cost, now this is customer service and we will deal with Horizon exclusively going forward. I would highly recommend their service to anyone!

Shawn was absolutely fantastic. I really appreciated that he had a fresh pair of shoe covers instead of re-using covers from other people's houses, and he was meticulous about removing them and putting them back on as he went in and out of the house. He was also very detail-oriented and pointed out some issues that I (and other technicians) had never noticed before, and he gave me some suggestions to improve my system.

He also replaced my capacitor quickly and gave extra attention to the inside of the exterior units. I hope he's able to service my units when it's time to do the fall maintenance!

So glad I picked Horizon! My A/C stopped working on a 90 degree day. The first company I called couldn't get anyone to me until almost a week out. I called Horizon and they had an appointment for me the next day. Their tech, Antwarren, arrived to the minute he said he would and was very professional and courteous. He explained everything and walked through step by step all the options.

He was able to quickly get my unit up and running again and had the part I needed in his truck. I was so impressed I got the regular service plan which I usually don't do, just because I now trust Horizon as a company to take care of my HVAC needs. Will absolutely recommend to friends and family.

I recently made a call to Horizon whom I have been using a few years for a leak in my kitchen and wanted it fixed before vacation. I was surprised when they told me I would charged an extra 89$ just to come so long story short, I called Another local plumber whom I paid the 1500 bill and a new plumber. Sorry for you you lost my business

Buyer beware! They lure you in with a $59 service fee and jack that up if they don't get the final sale. I paid $109 for the service call to get an over inflated cost to remove kitchen sink/faucet and install already purchased new sink and faucet. Quoted cost was $2100 but the tech was doing me a favor because it should be $2700. What a complete waste of time and rip off. It is a 3 hour job. $700 an hour? Stay away! Horizon should be ashamed that this is their business model.

I could not reply to your response for my earlier review MR Charlie H. So updating this review. Please listen to my calls recordings made to your help desk calls. I requested a callback with a particular phone# and left VM with a callback number if unanswered (I was not even mad, just wanted to discuss with him and needed assurance to spend more $$$ after spending $1500 so I can have my heat back for my little kids in a home).

I don't have any call or VM on my call list. Plus, not sure if he had solutions to my HVAC problem or asking for more money to try something else! I waited 2 days without heat to hear from your manager before your company tech shows up. Finally, I was done with your company & told your help desk to cancel my appointment.

My tech Matt Steele was AWESOME! I appreciated his timeliness and his determination to fix my leaky faucet. He was on time, professional and took all necessary measures to complete the job. I really appreciate the reasonable quote to include a warranty for the work, which is something I wasn't getting from other quotes/bids. Will absolutely use Horizon again and give Matt and Horizon a five-star rating.

Eric came in and provided service on our heating system. We had tons of questions and he was very respectful and patient since we are seniors and he made us comfortable with his responses. We also added an air purifier to our system and Eric walked us through that process in a satisfactory manner. Eric was very knowledgeable and we appreciate that.

Company is a crock! Called for service heat was not working, informed us service call charge. Ok, no problem like $90. They sent some young kid (who did not wear shoe covers as advertised on their website) but anyway. He performed a maintenance service which was not needed at the time and did NOT fix the issue! He did not tell us this Prior to doing the work OR give us an invoice or receipt. I had to call this place 3 times to get one. Still waiting for supervisor to call back Do not use this company!

Horizon is my go-to for all of my HVAC needs. James and Butch installed a new furnace in my home and did a great job. They were professional and respectful of my home. When they were finished it looked like they hadn't even been there. The unit looks and runs great! Service: Install heating system

Wow, their chat wouldn't even answer a simple question and disconnected me twice. plus they lazily snet me their info page on heaters and the link doesn't even work!

Omar was a wonderful tech. Made sure my system was working perfectly and even gave me tips on how to use my thermostat and change my settings to be more effective and efficient. He was on time, courteous, and very respectful of me and my home. Pricing was very reasonable! Will definitely have Horizon do my maintenance from now on! Service: HVAC maintenance

The Technician (Anthony) displayed a high level of skill and professionalism during his visit to address my plumbing needs. Based upon yesterday's, stellar service, I will definitely consider this company again for future projects. Thanks for a job well done!

Listen my house was messed up from the wrong lines and everything! The guy from this company came out and he was very professional and completed the work in a timely fashion. I am very impressed with the quality of the work! I am truly grateful they sent this professional to my home!

TL;DR - I was the customer from heck, but all 8 of the Horizon personnel I worked with were friendly, patient, and incredibly professional. They bent over backwards to earn my trust and confidence, and delivered superior results! Our furnace stopped working the day after Thanksgiving. I called Horizon in the morning and they had a tech, Shawnte, to our house shortly after noon. Shawnte was great.

Very friendly and very fast. He quickly advised us that the furnace shut off because a roll out switch had been triggered. This condition typically happens when the heat exchanger has been cracked, and it can result in very high levels of toxic gases in the flue. I watched as Shawnte checked the exhaust gases with a probe, and the readings were in the thousands of parts per million when they should have been below 50. Shawnte's boss, Carl, then came out with a camera designed to check for cracks in the heat exchanger.

I sat with them as they inspected the heat exchanger and found a series of cracks exactly where they predicted they would be. They had a sales person, Rebecca, out to me that evening. She put a very thorough system estimate in front of me, based on the options I wanted. She answered almost every question I asked, and, when she didn't know the answer, she called Carl, the service manager who had come out to my house, to walk me through the details of the system, Horizon's parts and labor guarantees, and how their installs differentiate them from other HVAC companies in the region. Later, when I decided I couldn't foot the entire cost of the very nice system I had Rebecca spec out for me, she came all the way out to my house AGAIN (on a Sunday!) to help me pare down when I was seeking, sweetened the deal with discounts, and even had me speak with her sales manager, Cameron.

Keep in mind that my conversation with Cameron happened at 7:30pm on a Sunday night! In the end, I agreed to a system that was still very nice, much more efficient than the system I already had in my house, but without all the bells and whistles I thought I could afford. Horizon had a team out *the very next day* to replace my system, and the team, Adam, Tim, Sean, and Dominic were just incredible. Friendly, informative, and patient.

They even stopped in the middle of their work to answer questions I had about the system they were installed, etc. They worked for 12 hours to get it all done that day, and Tim and Adam stayed late to walk me through all the ins and outs of my new system and thermostat. Definitely recommend!

Having been without heat for one week and in the process of dealing with an obviously sub-par contractor I telephoned Horizon. Frustrated and agitated I vented some of my frustration on the young lady who took my call. She maintained her cool and professionalism throughout even though I may have not. The service tech arrived way sooner than I expected, looked at my system and prior to fixing anything gave me an overview of what I needed now and what I would likely need in the future. We worked out a price which I thought was fair, he fixed my system all within 3-4 hours of my initial call. Very satisfied.

I shopped around and received quotes from this company and 3 others for installation of a new HVAC for my condo. Horizon had a fair price and the customer service and installation was worth it. The technicians and consultants were all professional and got the job done in a timely manner. Would hire again and highly recommend to others. Thank you Shawn, Michael, James, and Butch!

Warning! I called then to unclog my disposal. They advised me that a replacement disposal install would be $1,000! Home Depot sells good disposals for 130-150. The nice technician was able to unclog my disposal and the bill was $105. A fair price., I think this business model is unethical for a National company. I won't use them again.

We had a tricky plumbing issue. The first plumber did make a repair, but it didn't resolve the problem-not his fault. He fixed what he thought the issue was. The second plumber was a complete waste of time, and he did nothing. He also said some pretty negative things about his own company. After calling for three days trying to get ahold of a manager, I finally got lucky and received great service from the plumbing manager of the Maryland office (Clifford) and the plumber he sent (Mike).

They both went above and beyond for us. I can't express how appreciative we were for the great service we received from both of them. Clifford listened to every one of my complaints and dealt with them, even when I am sure he was tired of hearing from me. Mike was relentless in his pursuit to fix our issue. He explained everything he was doing and why. Honestly, if it weren't for the two of them, we would no longer be Horizon customers.

They are the only reason there are any stars in the rating at all. The customer service--especially those considered managers or supervisors in that department--is horrendous. They have no issues not returning calls, sending you from one office to another (only to either be left on hold for 20 minutes or completely ignored) or just hanging up on you (they did claim to have phone issues).

A handful of customer service reps were polite and friendly, but when it comes to anything out of the ordinary, forget it. The management of the call center needs to be addressed because honestly, customer service isn't really their strength. Luckily, they have some great employees doing the actual service. I would definitely use the in home service for the technicians, but don't have high expectations for the customer service portion. If you do, you will be frustrated and disappointed.

Horizon Services installed a new HVAC system in our home. They provided friendly, courteous, professional service throughout the entire process. We're very pleased with our new Lennox HVAC system and will call Horizon Services out whenever we have AC, Plumbing or Heating needs. Services: Install heating system, Install thermostat, Install AC

Kevin was an excellent technician. He showed me the many reasons why my water heater needed immediate replacement including the leaking and corrosion of the unit. He was very personable with myself and my child who was in the home with me during the replacement. He explained the necessary code upgrades that needed to occur due to my older water heater as well as how to operate the new unit. He kept his work area very neat and clean as well.

Mike was a fantastic representative of "Horizon Services". He was; on time, ready to work, Covid-19 appropriate attire, explained why he was there to make sure that I agreed with his visit, personable with social conversation, quick to fix the problem, cleaned up his area, and he was done. However, the admin side of their business needs some tuning to their duties.

I went through to much just to get them to email me documents from the prior visit of a paid membership, that included agreed quoted prices of the current and future jobs. That's why a score of 3 and not 4 for the company, but Mike rates a 5. Ask for Mike if you're in his area

Update: They never contacted me and I never got my money back. And I just got a spam email from them telling me "I am attempting to contact you in regards to your heating system". Um you never touched my heating system. Don't trust these people. They are clearly out for dumb people who don't know better.

I have used Horizon Services several times now for yearly maintenance on a heating and AC unit. Making an appointment was simple. The follow up was easy. They let me know when they would be there. They confirmed the appointment and they were on time. I was able to use a coupon and get a good rate for the cleaning. It all went well. I will be calling again to do the next service for the season coming up. I have been happy with Horizon and I think the technician who has come out most times, Andre, has been very good at his job.

Had issue with our HVAC and the Horizon guy came out to check it out while my wife was here alone. After checking things out, he recommended replacing the motor for a "discounted" price of $1500. My wife called me and I told her to decline as the AC started working again. He tried to scare her with gloom and doom, and tried to pressure her in sale.

I had DM3 Heating and Cooling come out and all we needed were the coils cleaned.$200. Just be careful with these guys trying to take advantage of you. Get a second opinion before doing ANYTHING with these guys.

The Horizon technician Brandon (6/24/21)who took care of our plumbing job was very professional, polite, & answered every question we had. The Horizon technicians Lloyd & Timothy (6/30/21) who installed our new HVAC were very professional, polite, & knowledgeable. They answered every question, They were prompt with being on time AND they left their work space spotless! Would definitely use this company for all future services!

I have used Horizon Services to install our AC and just today a new water heater. My experience has always been great with the techs and sales teams. My water heater broke overnight and I called this morning to schedule an appointment. Sharon in the dispatch department said someone could come the next day, but she would call if someone cancelled. She called me back shortly after and said there was a tech who could come same day. Kevin was the tech, and was pleasant to work with.

Within two hours he was done. Not the cheapest company but it's worth it for me for the timeliness alone. The ONLY request I would have is to give the best price upfront. I've had to negotiate each time, which I expect from any company, but how quickly and how much the price drops can be surprising. For the water heater, I was able to cut $1000 off the initial offer in 30 seconds. I want to reiterate that both Sharon and Kevin were fantastic. All in all this company is great.

Our Central Air unit stopped blowing cool air so we setup an appointment with horizon via online. A tech came the next day and proceeded to do a shady diagnostic on my central air unit. Afterwards he claims our compressor had gone bad and said the fix would be 4000$! WTH my wife said under her mask and explained that since the unit was under warranty there's no way that price is legal.

He said that's because of the labor! My wife asked how much they charge an hour and the tech proceeds to make up numbers. After my wife lets him out the door he sits in his truck for 10 mins then comes back and says his boss allowed him to lower the price to 2900. Haha! My wife says goodbye and tells him to be on his way. Afterwards we call my mom in law who know someone who owns his own hvac company.

He stops by a few hours later does a legit round of test and says the whole unit is working fine all you need is a new capacitor. Charges us 200$ and everything is working fine. Sets up our new nest thermostat too free of charge. So the sum up everything, horizon services tried to charge us 4000$ for a 200$ job. When we declined they still charged us 89$ for a bogus diagnostic which was a dam lie!

Nobody should use this company EVER because they are shady they lie they price gouge and do very dishonest practices to maximize their profits. They will be reported to the BBB and probably the local news until someone is held accountable for this nonsense. Please avoid this company at all cost.

I wish I could post this with ZERO STARS.I am life time resident of Baltimore City. Retired Military and Baltimore City police officer for the last 27 years. I live approximately 6 blocks from the Baltimore Count line. When I called Horizon for service (after receiving a solicitation in my home mail) I was asked "do you live in the City?". When I stated that I did, I was informed that "none of our techs will come into the city." I think this is shameful.

To summarily exclude ALL OF BALTIMORE CITY from your service area is recriminatory. I am glad that I don't live in the county and unknowingly supported your company. Good day. K.C. Bailey

Apparently they are only interested in getting you to buy a new unit. Charged me $200 to come out and within 5 minutes tell me I needed a new unit. Left telling me they couldn't fix it and that it was on its last leg. Called another company and they had it running in less than an hour. They did get a good laugh when I told them what Horizon told me about a unit that's 7 years old. Still not sure why they charged me $200 and couldn't fix a low voltage short.

I used Blue dot in the past, but Horizon blew them out of the water. Horizon is so professional, clean and they take their time to explain everything, John was awesome, and although my Golden puppy kept bothering him for attention, he was really great with him. I would give him 10 stars if I could. With Horizon you don't feel like they are trying to sell you everything, and the prices are fair.

Had a AC installed earlier this year. Installed next day. This is where they get you. Have been having issues since the install. Service tech are scheduled days after you call. Haven't been able to fix the unit in almost 8 months. Their managers will give you a story that they are going to make it right. No follow up and will won't honor their guarantee. Their online chat and online scheduling never get a call back need to call for everything. Will never use this company again for any services all talk no service.

My a/c wasn't working properly so I called referral service and they directed me to these guys. Associate immediately picked up the call and offered me a same day "free" consultation. I asked for next day. They called before arriving and were very timely. Andres was my technician. Very nice guy and very informative about my situation. He fixed my a/c and cleaned the unit. Reasonable prices. Definitely will use them again in the future.

I probably should give 3 stars because the work was good quality and the plumber was only 30 min later than I was told. So, that said, over $700 to get a toilet serviced. That's all the works, new supply line, wax ring etc. To replace the entire toilet was over $1000. If you need this kind of service, do yourself a favor and YouTube it and DIY. You'll save HUNDREDS.

After receiving the response and a phone call from the contact individual below, I contacted them. The person's mailbox was filled and there was no other opportunity for contact. I stand by my initial review. DO NOT CONTACT THEM, PLEASE?! When I responded to a Horizon ad for complimentary service, I was very pleased. The price was lower than BGE Home and the turn-around was really fast.

After the inspection, they recommended I purchased a $20,000.00 unit but instead purchased American Home Shield. Once I finally inspected their work - seven months later - I discovered they had sabotaged my units and set me up for for a massive failure! The technician DID NOT insert a filter in my unit! I'm now dealing with a flood in my basement and a clog in my inside filter area. Avoid all contact! The clog was due to the Horizon technician's work. No wonder he spent such a long time in my basement.

I would like to share my Horizon experience. Manny came to my house Monday to perform a yearly tune-up on my Carrier oil burner. I had it installed on Oct of 2002 for $2,885 and never had any repairs made to it.

Lee from Horizon Services just finished servicing our heater in Blackwood and I can honestly say he did an excellent job. Professional, courteous and very knowledgeable about his work. He pointed out what the problem was and did what was necessary to correct.