Donnie Rowe

Had heat pump installed last year, out with the old in with new prompt professional service good gear right price works great. Yesterday system wasn't keeping up, temp got to 81 (outside air 95+) This morning at 10:30am I called Donnie. By 11:30 (!) a technician had arrived, completed troubleshooting and resolving my issue which involved a drain switch causing the outside unit to run intermittently, and departed. Professional, prompt, and no price gouging. A++++

Prompt service -- call on one day and came early the next morning. Quickly diagnosed the problem -- blown fuse as the result of a short in the unit. Repaired it in less than an hour. Best of all covered by warranty -- no charge! Service: Repair HVAC

Gil had serviced our systems for 13 years. He is jovial, positive, diligent, honest. He has let us know when units are close to going out so we can prepare in advance. I trust him. Service: Heating system installation

Donnie found the root cause of an issue and made adjustments to solve the problem. I had another company out earlier who wanted too replace parts which would have cost me $250 on not solved the issue. Service: Repair HVAC

Donnie and his crew were at my house for a full week to completely rework all the ducts and registers and to replace my very old A/C and furnace with a 2 stage heat pump and 2 stage gas furnace. They were extremely professional and responsive to my questions and actively sought to ensure our needs were met. Even coming back a couple times after the fact to tweak the system and make some changes after it was in use. I don't think I'd call anyone else for HVAC in Lexington. Honest, thorough and detail oriented.

Excellent experience with this group! I'm extremely happy with the service provided. Service: Repair HVAC

He was great! Professional and honest, with great quality work. Service: Repair HVAC

Donnie was honest, even willing to sacrifice a sale in order to give the best advice to his customer. Kinda rare, don't you think? So if you want an experienced, fair-priced HVAC guy who will get the job done right, I'd recommend Donnie 100%. I just used him today. Technician showed up on time, was friendly and efficient. Got the problem solved.

Everything about my Donnie Rowe Heating and Air experience was positive. My installer, Greg, was punctual, professional, took time to answer all my questions, and was meticulous about keeping my home clean during the installation process (even on a rainy day). The quality of the work was very high and I will absolutely use their services again if I ever need them in the future.

Donnie and his team, including his son, Wyatt, installed a new Carrier HVAC system. He corrected a system that for years had failed to cool the upper floor. It works great, is efficient, and, while very modern, is easy to operate. Donnie uses technology where useful but not to excess. All his techs were all as professional, neat, clean and pleasant as were the Rowes. Very easy to communicate with and always on time. Highly Recommend.

Donnie Rowe and his crew epitomize professionalism. They were respectful of our property and courteous through the entire install process. We were very particular about how we wanted the new vent to be ran, and the crew exceeded our expectations. Everything was done neatly and cleaned up.

He installed a new unit in my home. I gave him a 5star because of the customer service and i was pleased with the install but 2 years later he was out of business.

We bought a home in the summer and it has a large extension, but the HVAC was not updated, so most of the house was rarely below 80F in the summer and got into the low 50s this winter. This is not really how I like to live, so I knew we needed a serious upgrade to be comfortable in this home! I called Donnie Rowe and they quickly sent someone out to diagnose our problem and provide recommendations/quotes.

As it turns out our duct work was also a mess, which explained why our master bedroom was boiling hot while the rest of the house plummeted in the winter. They recommended redoing the ductwork and installing a new furnace and AC unit. I new this would be a the best solution in advance because anything else is just a bandaid not fully solving the real problem.

My dad is a retired HVAC mechanic, so I called him after I got the quote and he agreed that it was the best/most permanent fix and that the price I was quoted was very reasonable for the amount of work they did. They completed the work in the same week and on a faster timeline than originally projected. Donnie himself called me afterward to followup and was very timely in his responses. Our experience was very positive, and I would recommend giving them a chance!

Donnie put in a new unit in our home when we bought it 3 years ago. He gave us a great price and it was the same as what he quoted us (no hidden fees). He was very professional and did a great job. Now fast forward 3 years and he has come back a few times to make adjustments for me and he has been great. If you do be business with Donnie he will respect your time, money, and business.

We previously used Donnie Rowe and his team for an HVAC repair and were very happy with their response and service. We finally decided to replace our two 30+ year old HVAC units and got several quotes from different companies. Donnie quoted multiple options to fit our needs and budget. His team showed up on time and finished a two day job in one day! We're very happy with Donnie Rowe and will continue to use them as our HVAC provider.

We have been working with Donnie for over twenty years. Over that time, he has installed five units in the various places we have lived and we have always had a great experience. Donnie is a true professional. He is reasonable in his pricing and does his work quickly and correctly the first time. His advice has always been spot on. I wouldn't call anyone else.

I called Donnie on a Tuesday evening when I came home to an 80 degree house. He was there Wednesday, fixed my condenser to get me through the night, and I had a new unit up and running by Thursday at lunch time. Very professional, reliable, and reasonable!

Donnie is the most reliable and honest contractor I have worked with. He is respectful and professional, as are his employees. I have never had a bad experience with them.

Donnie took me under his wing 14 years ago when I moved to Lexington. Donnie is very knowledgeable and is a technicians technician. He is a customer first individual and pays close attention to detail.

To start with Donnie gave me a great deal on both of my units. All the employees that worked at my house very nice and helpful. They cleaned up everywhere they worked very nicely. They worked on our project for a couple days and didn't see a sign anywhere of clutter or trash. Thank You Very Much!

We are very pleased the work done at our house. Very professional and thorough staff. Would recommend to anyone I Know!