Air and Water Factor

I am very happy with my service from Air and Water Mechanical! I needed a new A/C installed and they did a great job explaining the process to me. Anthony was the technician who installed my A/C and he was prompt and professional. In addition, all the staff I spoke to were helpful in meeting my needs and were very understanding. I will continue to do business with Air and Water Mechanical in the future and highly recommend them.

Just as the temperature went up, the A/C went out. I called and they sent Jeff out. Jeff answered all my questions and was able to diagnose the issue, relieving my worst fears of having to replace the whole unit. Jeff worked efficiently in replacing my motor and made sure to test everything before leaving. I appreciate the speed of getting Jeff out and his professionalism. It's now getting nice and cool.

I've been using Air & Water Mechanical for years now, still have their info magnet on my fridge when it was Air Factor. Super friendly staff on the phone when I was setting up my appointment for AC unit maintenance. Day of service I got a text letting me know my service tech was on the way. Very punctual- I believe his name is Jake. He is very knowledgeable and professional, friendly. Whole experience was super smooth and easy. He got my unit in shape for the hot summer season ahead. 10/10 would recommend

Air and Water Mechanical (former Air & Water Factor) is still taking good care of my RO system and Water Heater maintenance (see my review dated 3/1/2020) and they will continue in the future! :-)

John D came out to service our a/c system and did an amazing job. He came within hours of calling him, was professional and efficient. Amazing customer service would definitely recommend this company. Service: A/C system maintenance

I had one of my AC units go down, on a Friday night. Called Air & Mechanical when they opened on Saturday. They were able to have a technician out before noon that day. After determining the unit was not repairable, they identified a replacement and scheduled the install for the upcoming Wednesday. With both the product and labor shortages everyone is experiencing I was very happy with everything.

I called this company and within 1.5 hours they returned my call and were able to get to me in 3 hours Jake, the tech that came out, was very friendly, professional, polite and very knowledgeable he explained what needed to be done, got pricing from the main office and promptly got the work finished they offered me and I purchased a maintenance service agreement which ended up saving me money in the long run I would definitely recommend this company to any of my friends and family. They were actually referred to me by my son

I recently purchased a new AC unit from Air & Water, along with adding some additional returns in bedrooms to increase circulation. The install went almost exactly as they said it would. They showed up when they said, and got the install done for the most part of a day, which was the expectation they set for me (it had to be replaced in parts, as the access was not nearly big enough for an AC unit).

I did get some competing quotes from a few other companies, and Air & Water was much less than some of the competition. In my experience with this company, the thing that really makes me want to do business with them is the technician, Chris, is honest, knows AC in and out, and is accountable for his company's work. He makes it clear that his goal is to make sure our AC is working for us, and that if there is any problem they will take care of it.

During the install of the air returns, a cat6 network cable was cut in the process (accidents happen). The installers at the time did not think they caused any issues, but when Chris stopped by to install some new thermostats and check on the work of the installers, he identified the wire was cut and was prepared to repair it right away. Knowing it was in my attic, he could have bet that I would not want to crawl in there and could have told me anything. but he owned up to someone else's mistake without any question. Since the new AC has been installed, everything is working great and we are very happy.

I've been using Air & Water Mechanical, formerly Air Factor, for two decades, and other family members now use them too. Everything they do is prompt, reasonably priced, and professional. We just replaced an HVAC system and 1 week later they sent out my regular maintenance technician just to do a post-installation inspection by a different person.

I don't know how many other companies would do that but it seemed very proactive to me. We've been on their annual maintenance plan for a long time, and also had a water conditioning system put in by them.

Would definitely recommend there services. They were easy to deal with, on time and professional. The Technician Jeffrey M. that came out was awesome! He was punctual, knew what he was doing answered all my question and got the job done. The mess was bigger than what we had though but he figured it out and did a great job. He even cleaned up after himself which I don't see vary many technicians do. Also me and my sister agreed he was pretty easy on the eyes. not sure if that last part helps but would recommend them for sure!

Air & Water Mechanical Service is exceptional in every way from the office to the repair and installation staff! We have used them for several years for several different services and the are our first and only choice for their services. The office staff is so polite, courteous, kind, professional and always responsive very quickly. The are always available especially for emergencies 24 hours a day and they call before they come so you know when to expect them for your appointment time.

Routine repairs and maintenance are quickly scheduled and there is usually always someone available within a day or two. The office staff of Amy, Lluvia, and Katie are superb and treat you like a VIP and family! The team of repair staff are also amazing. We have been so appreciative of the exceptional service from Daniel, Kyle, Ed, and Chris for the home services. Thank you to everyone at this great company!

Jack was very courteous and very knowledgeable, he took the time to explain what he was doing and why. He provided us confidence that we selected the right company which also installed our air conditioning system. We highly recommend Air&Water Mechanical. Service: AC maintenance

I had a new unit installed 3 years ago by Air & Water Factor. They were great to work with and they continue to provide routine maintenance. Great company and crews! Highly recommend. Service: AC maintenance

Jack from Air & Water Mechanical was extremely helpful and fixed my issue immediately. He was courteous and very professional. Thank you Jack! Service: AC maintenance

Jack was very professional and knowledgeable. He performed a fall tune-up on our heat pump today and went over everything with me when he was finished. Air & Water Mechanical has been a great company to work with. Services: HVAC maintenance, Heating maintenance

I have been a customer for 23 years. Air & Water Mechanical Services has never disappointed. The company has installed water heater, maintenance my cooling & heating systems and plumbing most recently. Great customer service! They are professional, clean, a great value, and backup their work 100%. They are excellent! I would highly recommend Air & Water Mechanical Services; they are the best by far.

Air & Water Mechanical Services sent me a technician on the same day after they received my initial call. Daniel was prompt, knowledgeable and polite. He gave me a thorough explanation of the issue and what could be done. Daniel worked diligently to excavate the damaged pipe and locate the leak. He then installed the new main service pipe, fixed a prior plumbing mistake, filled in all trenches with dirt, spread the gravel over the work site and cleaned before he left -- all in under 7 hours. Daniel was also giving me interim updates, as well as heads-up before he would turn off the water supply.

All in all, I am very happy with the services that Daniel rendered. The price was reasonable, they gave me 2 years warranty on labor and 20 years warranty on the pipe, and I would definitely use this company again.

I have used Air, Water and Mechanical in the past when they were known as Air Factor, was impressed then and even more so now. I had an issue with my AC after hours, next morning bright and early Chris diagnosed and recommended replacement due to failure and age, Chris was extremely professional and patient with all my questions. I decided to replace ducts as well, couldn't say better things about Edgar and Anthony the installers, they were giving me updates every step of the installation process and were very efficient and professional.

Very happy with the work and professionalism of everyone I dealt with in company from office giving me updates when the team was going to show up, to post install check up, my house is cooler and quieter due to all of the work done. Thanks Team!

When my 18 year old heating and air system was coming to the end of its useful life I had air & water mechanical replace the system. Great price and installation! I have had a maintenance agreement with them for many years and have always had great service. Services: AC installation, Heating system installation, Installation

I have used A&W Mechanical on two separate rental properties. Tom has handled the service each time. I appreciate his work ethic and honesty as a whole. The first property, he went over the unit which had been vacant for some time and said, it needed nothing. The system was running well. I was surprised there was no upsell on anything which has been the tendency of other companies in the past.

The second property has a unit that has not had been serviced in over 3 years and is 15 years old. I was honestly expecting a call back that I needed an entirely new unit. I recognize Arizona is hard on units and this one was limping along. To my surprise, a new condenser fan motor and coil cleaning were the issues. He had it done in a matter of hours for several hundred dollars under what I had expected. I really like this company, but it's only as good as it's employees. Tom is stellar.

We have used Air and Water Mechanical for many years for our A/C needs. The office staff are always friendly and responsive. The technicians are prompt, courteous and knowledgeable. Chris has been especially wonderful, and he takes the time to thoroughly diagnose, explain and offer solutions. They have also gone out of their way to accommodate our schedules, sometimes on very short notice.

They were even able to schedule a last minute service call to fix my son and daughter-in-law's A/C unit at the end of the day today. I would highly recommend this company to anyone that needs prompt, reliable, friendly service.

This is a great company. Fantastic service, excellent technicians, with professionalism and humor at the same time. They responded quickly to our call and they took care of our problem. They made sure everything worked perfect before they left. We highly recommend them to all of our friends and to our family.

Always a good experience I was very impressed with Kevin. He is very professional. I also like the maintenance plans.

We appreciate your prompt response to our air conditioning needs. You were able to install a new system just on the next day. Your technicians were all friendly and professionals.

This morning we found our upstairs to be 85 degrees! Called air and water factory and they had someone show up within 30 minutes (as a busy mom this is amazing). We were terrified that it was going to be something expensive like we needed to replace our unit. Luckily John found the problem and fixed it in a few minutes and gave us some great advice about keeping our AC units running in this super hot summer. Thank you!

Needed to install 2 new AC units in my home. After dealing with 6 pushy "car salesman" from other HVAC companies, the Sales Manager Kevin was a blessing. His no nonsense, down to earth, informative approach was refreshing and he provided a very reasonable, competitive quote. plus their great reviews on several sites made it an easy choice. I base all of my purchases on experience and customer service.

I test companies to see if they are willing to work with their customers if it's needed or not and dig deep to see if they are trained and qualified. I was satisfied to find that Air & Water Factor work to try to provide the best price, customer service, product and installation for their customers. I am extremely satisfied with my purchase and the installation went smoothly and clean.and that is saying a lot coming from a very picky and informed consumer.

Just as a side note to those dealing with the same difficult expensive decision. after several companies coming to my home promising this and that and new everything.from the guys with shoe booties, trucks with logos plastered all over them, the guy that comes with the laptop and a portable printer, measurements, my attic probably felt violated after everyone taking pictures and measurements.to the sales guy with gold jewelry and exposed chest trying to school me instead of informing me (George Brazil.no thanks).just know that all of that overhead is fluffed in the quote they hand you. Bottomline is Air and Water Factor is a great company and their prices, customer service and installations are probably the best you will find.unless you like paying for fluff. :)

Air and Water Factor is the best service to use in Mesa for air conditioning and heating. Thank you, Air and Water Factor.

Appreciated great service and friendly staff. Thanks for all & thanks for taking care of my kitchen faucet and my neighbors plumbing needs. Will certainly call you in the future with any plumbing or AC needs. Thanks again.

I am so glad that I contacted Air and Water Factor about my leaky condenser! They helped me to avoid a major problem with my air conditioning. Thank you, Air and Water Factor!

I have used Air Factor for many years, so when it was time to have our AC units replaced Kevin came and gave us a quote. We then had 3 other companies come in and do the same. Air Factor gave me the best price so we decided to go with them. They showed up as scheduled, with Daniel, Scott and John doing the work. The guys worked tirelessly. Kevin was on the scene to make sure everything went as planned. The job was completed as scheduled. We are now enjoying the comforts of our cool home. Thanks again Kevin for all you did for us!

I just had the worst experience hands down with this company. Fist off never seen anyone approach taking off a sink facet with a saw and scratch out black sink up. Left a total mess and refused to clean it up stated " I'm not a janitor ". Called his office they hung up on me. I would never want this company doing work in my home. There whole company is rude and not sure how they are in business! All I expect is for you to clean the mess up you made. And they did not even attempt to and now one in the company cares.

Very happy with my service. Late night breakdown of my A/c unit on a 104 degree day on a Friday. They were really busy but brought someone out of the office just to help us out. The project turned out to be real involved and they could have said we'd have to wait but they went the extra mile to make sure we were back up and running with cool air by the afternoon. Would call them again for any of my service needs.

The previous owners of my home used this company for AC work and I decided to go with them for an AC tune up. I'm happy I did. Great, honest service! Good price as well. The technician was here on time and did a thorough review of my very old AC system ( which is still chugging along) and condenser. He was honest about the little maintenance things I needed to do and did a fantastic job. He was professional and did not try to sell me anything. I will be scheduling another appointment for the inexpensive maintenance items he suggested!

I have used Air and Water Factor for several years. The first time they worked on my air conditioning, they corrected some mistakes made by the prior company I used. They did a good job advising me concerning repairs. I appreciate their approach. They inform me with out pressure, then its up to me to decide what to fix and what to decline. They kept my old system running for several years with out spending much money on it.

Eventually it was a better idea to replace it. I got several bids and there pricing was very good. Now I am shopping for new house and I'm using them to evaluate the air conditioning systems on any home I may buy. I don't want to buy a house and have an AC failure right after I buy it. I recommend them very much.

We have been clients of Air Factor (now Air & Water Factor) for several years. They have done all of our A/C and heating maintenance and we haven't had any problems with any of their work or their technicians. They all know what their products can do and will advise as needed. In April 2014, we bought a brand new A/C unit and Tim was very knowledgeable and friendly.

He explained the benefits of each system in terms we could understand and we never felt like we were getting a "sales pitch". Our tech, Chris, has also been very helpful and friendly. He's been on time and thorough.

I met with several ac companies to provide quotes for our new ac system. Tim Friederich from Air & Water Factor did the best job evaluating our hot spots and finding simple and inexpensive solutions to balance our house. There prices were very reasonable compared to the others. He offered options and explained them in simple terms that we could understand so we were comfortable choosing the system that fit our needs the best.

The new system is very quiet and uses far less electricity than the old one. We also have been able to stay comfortable at a higher thermostat setting because the house temperatures are balanced. Air and Water Factor did a fantastic job on the installation as well. The left the work area clean and we are extremely happy with everything. I recommend them highly.

I have used Air Factor for over five years for all my heating and ac needs. I have found them to be quick, reliable and available when needed. The technicians have been friendly, helpful and knowledgeable in taking care of all my needs. Last year, I had my entire unit replaced. They were very thoroughly in conducting a very detailed inspection of my attic, roof and ducts. The other companies that provide estimates did not take the same time. I highly recommend them!

Several years ago, after getting bids from several others, we chose Air Factor to replace our heat pump system with a more efficient Trane. We have never regretted it. The installation was done efficiently and as planned, no surprises. Their people have always been capable, professional but congenial, and reliable, and we've had them service our unit regularly ever since.

I purchased a new $5000 Trane AC unit from Airfactor a few years ago and was very happy with their service until recently. I had a full system tune up performed 10 months ago for $600 (Cleaned indoor and outdoor coils, condenser flush etc.) This month the system was not performing well. I called for an inspection and the tech recommended I have a $600 tune up, I felt that was unnecessary as it should not need all the work done only 10 months later.

I opted to just do the indoor coils for $300. The next day the unit would not even turn on. They came straight out and the new tech discovered that the previous tech had not tightened the wires. A couple of weeks later and the system is getting gradually worse, struggling to maintain cool temps. The temp inside my house was in the high 80's/ I called them out again and they discovered i had a coolant leak.

I was quoted $1984 to repair the leak! I was devastated. I asked for a breakdown and was told the part was $150, the freon was $700 and the labor was $1100! They said they would try and fit me in the next day. I felt I was being gouged and called around several companies. Another company came straight out and completed the repair that same day for $608.

One third the cost of Airfactor. The work was completed in less than 3 hours by one technician and my house is now back down to 78 degrees. Please make sure you shop around before you commit. these companies know they that have you have you over a barrel when your AC goes out in the middle of AZ summer, but do not let them take advantage of you with over inflated prices.

We have called Air factor twice now and they are quick reliable and on top of the job. They have been very pleasant and fast. I will call them everytime we need something done. Thank you as well for the great customer service!

This is a 10 star company. My A/C went out just as the weather heated up. They honored the second opinion that I had, as well as provided options for me. Rather than rush out and try to get me to buy a new unit, the offered an affordable option and fixed it in a reasonable time. The dry unit they put in is better then my other unit. It runs quietly, efficiently, and it cools the house quicker.

I will not recommend another A/C company to anyone. They were not pushy, they were professional, understanding, and just overall polite about the whole ordeal. best A/C company in the valley period.