Mason Mechanical

They were very responsive. technician Matt Martin came quickly, checked for faults, explained the issues and get the ac going. he was very professional, caring and courteous. respective of the property. Service: Repair HVAC

Bryan called ahead and arrived on time. He promptly got to work solving the problem and had an answer in a short amount of time. He explained the issue and what needed to be done to correct it. Very friendly and I would like to have him assigned as our primary maintenance person.

Mason Mechanical is great. We use them for all heating cooling and plumbing needs. Always get prompt friendly service from the office as well as the mechanics. Joe C is fantastic for A/C. Mike C is great for plumbing. Highly recommend Mason Mechanical. A/C installer James and Dion are fabulous. 7/5/22 Thank you David. Returned home from vacation and had a plumbing issue. Mason Pro Services was working on a holiday and was here the same day and took care of the issue. David was great as always. 7/13/21 Once again Mason Pro Services and Dion have taken care of A/C.

We were having a problem with a condensation leak in our ductless system. Dion was here and took care of the issue. Always very prompt and professional. Dion is a pleasure. Thank you Mason Pro Services. We have been doing business with you since we moved here 8 years ago and plan on continuing to do so. 1/21/22 Once again Mason has taken care of my issue.

This time it was an electrical problem with a ceiling fan. As always a fast response. Issue was dealt with in a very professional manner. John was a pleasure. Will continue with Mason Pro Services for any issues I have. Thank you again.

Mike was the nicest plumber. What was a mystery of water running off the roof was figured out. He also cut a Sheetrock hole to discover water running into bathroom from the roof. ALso discovered a irrigation hose spraying water onto the roof. He was very thorough, helpful and sweet guy. A very good employee for you to have! Services: Find & repair leak, Repair outdoor systems, Repair pipe

Amber managed to get me scheduled in 1 day, Jeff was early and explained all electrical repairs completely, performed all checks and cleaned area before leaving Will be using Mason for all electric and plumbing needs

Mason Pros are the best as represented by Jim! Jim was cordial, respectful, wore mask at all times. He was very efficient and knowledgeable! Completed the maintenance I needed and gave me information needed to keep my system running easier and top notch! He left with me knowing I was going to have a good day! Service: Heating maintenance

Fast service and efficient! Very professional! So happy with them! Highly recommended the electrician! Replace two light switches!

Willus came out and serviced the units on the office complex. He was there early and complete maintenance service on all the units. I appreciated how he talked with me at the end to give me feedback and said he would send a report with recommended repairs and input on what he found while checking the units. I appreciated him talking with me.

Called Mason mid morning to inspect and repair if necessary a potential leak to the external hot water main feed to kitchen. Aaron arrived shortly after lunchtime and inspected the potential leak area and informed me there was no leak and that the adhesive foam around the elbow had discolored and that birds had pecked away making the copper visible. Aaron was very personable and obviously a very competent professional.

Thanks to Mason and Aaron today for solving my leak fears problem and also for their most expeditious and eficient service. The service waas nominal and well worth it. Thank you guys for a totally positive experience. Regards and thanks for the superb service, Lyman Smith.

The wait time was almost like an hour as mentioned but I was told I would get charged only $89 if it's going to be an easy fix which it definitely was, the electrician John- charged me extra $75 just to flip the switch back to on position which was merely because he was a guy with more power, I thought this wouldn't be beyond $89 as it was a simple one step thing but he said that $89 are the diagnostic fee and for him to even touch the circuit breaker and unscrew and open it would add $75 more, that was a news to me since no body told me about!

I'm beyond upset with this lack of proper communication and I felt like I was ripped today. I do not recommend them at all. Updated : The manager was very professional and prompt at responding and resolving the issue. The attitude exhibited on their part for the problem at hand was extremely remarkable. They did their research as per my previous review, reached out to me, made me feel heard and refunded me my $75.

I genuinely was not expecting this but it was nice to see a company to be personable at this level to their customers. I highly recommend them now! Thanks Mason pro Services.

These guys were great from start to finish and performed the job perfectly. Installed new outdoor overhead lighting and new exterior house lights, as well as fixing a leaky outdoor faucet. Very professional and courteous workmen and price was reasonable. Service: Find & repair leak

Mr Mason personally inspected my Heat Pump installation problems, and had everything corrected to perfection, at no cost. This kind of personal attention is rare. This kind of integrity is even rarer. He is the backbone of this very superior company. Services: AC maintenance, HVAC maintenance, Repair AC, Repair HVAC, Install heating system, Repair heating system, Install AC

Fast response, even though I messaged them on a Sunday night. Good communication with scheduling. They had someone out the next morning. Mike went above and beyond to make sure everything was taken care of even though it wasn't an easy fix. He and his helper were excellent.

Technician was personable, but basically quoted me for several services that I did not need. Stated the furnace blower motor lost its oil, needed replacement and the capacitor also needed to be replaced. He also quoted me for an AC drain pan which I didn't necessarily need. Other items were added to the quote as well. I then decided to call another HVAC company, the furnace was checked and found no abnormal oil leaks or other major issues and just made some simple adjustments and didn't try to charge/quote me for services I didn't need!

The new HVAC technician made some simple adjustments and all is good now! Mason Mechanical quoted me over $1000. draw your own conclusions but I definitely will not be dealing with Mason Mechanical again!

We had our new air conditioning units installed by Mesa Mechanical and also been purchased the regular service package for them. The service, knowledge, professionalism and price are unrivalled. Every person in this company is customer obsessed and driven to provide an excellent experience. Highly recommend.

I am writing this review based on a recent install of a new air conditioner for my home. I was replacing a 19 year old unit which was still working decently, but was likely nearing the end of it's life span and was certainly not giving me much efficiency. I took my time looking around for a good company and took 8 separate estimates over a couple weeks.

This proved to be a learning experience in addition to getting a dollar amount quoted for the job. The one main takeaway from this was that most air conditioner units will do what they are supposed do, but it comes down to the quality of the install that makes a huge difference. Going into this process, I was set on trying to use a local company that was not one of the big corporate names you see all over the valley, and while I was taking my last estimate, the consultant offered a very handy tip.

He told me that regardless of who I hired, I should check SRP's website for approved contractors for HVAC. After doing that, only 2 of the 8 companies I took estimates from appeared on that list, Mason Mechanical being one of them. The comfort consultant from Mason Mechanical, Joe Calo, was very thorough in assessing my home and my HVAC needs and left me with confidence that the install job would be done right.

He gave me estimates on two different units, at different price points, that would be suitable options based on the size of my home and needs. I chose the Trane XR-16 model. On the day of installation, a 3-man crew came and got right to work and worked hard for half the day getting the new system put in. I am pleased with my choices, both in the company I chose to do the work, and the actual unit, itself. Going forward, I will use Mason Mechanical for maintenance on the unit, as well as any other jobs around my house that fall within their areas of expertise. My overall satisfaction is strong enough that I would recommend Mason Mechanical to anyone with HVAC service and/or installation needs.

We highly recommend Mason Mechanical! Joe came out to give us an estimate for a new unit and honestly from start to finish it was seamless. He gave us three different price points for three different units and the proposals were completely professional. The scheduled install was right on time, the guys that came out were also very professional and did a great job!

After the install about a week later they came back out to make sure everything was working great and to give me all the warranty information and tax documents that I would need for a tax credit. I had contacted three other companies to get estimates and Mason Mechanical far exceeded the professionalism and proposals. They seemed like the most knowledgeable company and the only company to offer me choices on a unit with different price points. When I need another unit or need a tune up they are for sure the ones I will be calling! Thank you!

Amazing from start to finish and 5 stars for each time that we've used them! We HIGHLY recommend them! Challen was phenomenal throughout our entire process of getting a new AC unit, I love that there's no hard sell and they were understanding of our situation. Challen worked hard to get us the best deal and financing for us to make sure we didn't have a broken down AC unit during the hottest summer in Arizona.

My husband is pretty particular and knows what he wants done and how he wants the job completed - Challen was more than patient in answering all of our questions as well as making sure the work that was completed was to our satisfaction. My husband found a few things after install that he wasn't entirely pleased about and they were back the next week with quality assurance team and making sure everything was great.

We couldn't be happier with our new AC unit, Challen and choosing Mason Mechanical. We already referred them to a few friends! Before we got our new AC unit we had Mason Mechanical coming out yearly since 2017 to make sure our unit was running correctly as it was awfully old and we never felt pressured to buy a new one. I feel like when you're hiring someone to come into your home (or on your roof) it's nice to know that they're giving you a good, honest opinion! We also found them comparable to other AC companies. Also, all staff took appropriate COVID-19 precautions in our house!

I've used Mason Mechanical twice and have had issues both times. The first time I was shorted a box of filters that was supposed to come with a PM service. The second time I felt pressured to replace my entire (admittedly older) AC system when I had only lost an outdoor motor and fan. Mason wanted two weeks and an extra $500 to have a discontinued OEM fan custom made, even though fans with the same specifications were available from another manufacturer. Another company was able to make the repair in one day at lower cost.

David came in with a mask and he covered his shoes. David was on time and did a great job instilling my bathroom tube. Thanks

Great job my AC is cold again. Just wish they didn't try to upsell me but I think that's a higher up thing. Would use them again, the gentleman worked his butt off and made my place cool again.

We had them out to fix slow draining sinks in our master bathroom, everything was great until a couple of weeks later when we noticed water was leaking from the U-bend/trap under the sink. I called them and although they were responsive and came out the next day to fix the issue I now have damaged cabinets I have to live with. All of this because they didn't replace a ten cent part when they did the work the first time.

Thank you for being responsive, diagnoses was quick and professional. Work was done quickly without really any disruption. Price was fine for an emergency and solved two problems.

They were very professional and scheduled the appointment right awaY. We haven't decided who we are going with yet but they seemed to be pretty comparable to the other quotes that we've gotten.

Call Mason Mechanical to replace my main water line. They not only replaced my line but also went above and beyond to take care of a couple of things that they saw were problems at no extra charge. They replace my water softener drain line and replaced two vacuum hose bibbs. I will definitely be using and recommending Mason Mechanical. Thank you to David Johnson, Mike Clifford and the trainee they had with them( I didn't get his name). All three were very professional and they answered any questions I had. They explained everything to me that they did on the job.

I called Mason Mechanical to have my AC serviced. Our technician showed up right on time and was very efficient. We mentioned that we had a leaky hose bib in the backyard, he said he wasn't able to fix that but would have a tech come out and have it serviced. Cool, so I figured I'd call and schedule for a later date. nope! They had someone come out same day :) The technician who came and fixed the bib was also very nice to our shy dog. We are very satisfied with the work performed and will recommend to our friends and family :)

We had a problem with our heat pump (heat and A/C). They said repairing the unit was not cost effective and that I should replace the unit, so I did. At multiple times, I told them I would prefer to keep my new Nest thermostat instead of buying a new one, and they kept telling me that it was not good enough for the unit I was buying. After they were done and the final payment was made, the same person from Mason Mechanical said I could always replace the new thermostat with a Nest if it was 3rd generation.

I pointed out that that is exactly what I already had. The man from MM said he thought it was older. The old thermostat had been right there on the wall. There is no excuse for his not checking it out, unless it was to increase the sale. So, either he was incompetent or dishonest. Either way, I would advise against using this company. Edit: After this review was posted, Mason Mechanical contacted me and resolved the issue -- they put back my old thermostat and refunded me the cost of the one they installed.

In the hottest part of July 2019 we replaced our failing 5-ton, package heat pump, 21 yo TRANE unit with another TRANE from Mason Mechanical. Our home is a single-story ranch 2,100 SF block home in Tempe, AZ with a flat roof. We looked at five (5) HVAC vendors, then did a runoff among the 2 best in our opinion. Selected Mason Mechanical of Mesa. Absolutely super experience!

Only surprise was how cold our home became after install and how much our SRP Electric utility bill dropped subsequently in July and August. Had no idea our home could get this cold without investing in several other home improvements. Experience: Hugely impressed with Mason Mechanical's NATE certified HVAC technicians, and courteous customer service. Appreciated their non-salesy, down to earth communication style.

Recommend you ask for Joe Calo or another member of his team at Mason Mechanical. Every member of their team treated every member of our family with respect in every interaction. Now it is September and I've seen two (2) much smaller utility bills in a row in spite of us selecting a much colder temperature on our new thermostat. We now find ourselves talking about turning up the temperature so we don't get too cold.

I didn't imagine that would ever happen in Arizona - especially August. The whole AC unit keeps us cooler, runs QUIETER, and we are far happier. Our solution: Trane XL15c Single Stage Pkg Heat Pump Aeroseal Install (helped us seal gaps in our old ducts so more of the cold air goes into each room instead of the walls) Trane Clean Effects & a UV Light (we keep a lot of pets, and this helps) Your solution will be different - tailored to your home and you.

We had our AC installed in November and I waited to post a review since we really didn't get to use it. I am so HAPPY we found Mason! I probably had 10 companies come out for a proposal. half of them never even went into my attic to look at my unit or duct work. Half of them were more interested in selling me over sized units for my house or overpriced maintenance plans!

Every company that came out asked one particular question- what room do you have the biggest complaint about? My master room is always hot in the summer. Everyone seemed to think by just adding a newer unit would fix that issue or my response was never addressed. Mason was the ONLY company that acknowledged my answer and FIXED the issue. On the first visit, they found that my duct work was the incorrect size. Challen suggested we add a return as well and we should fix the duct work leading the master room.

What a difference! It is now the coldest room in the house which and I couldn't be happier! The employees were great and did a quality job! Communication was amazing and Challen answered every little question I had.

I wanted to take this opportunity to express how thoroughly excited I am with results of your Aeroseal product and the duct work done to ventilate my laundry room. Yesterday two of your finest employees came to care for my home. The care, and detail Derek took in insulating and sealing each and every vent and register really impressed me.

They took my concerns and treated them with kid gloves! Thanks guys.

I've been doing business with Mason Mechanical for at least 8 years - commercial and my home residence. I refer my friends, family and neighbors to Mason Mechanical every chance I get, and I want you to know it is a pleasure doing business with the men and women at your company.

I have never been more impressed with the level of professionalism and customer service I was shown from Mason Mechanical in the last couple of days.