McCullough Heating & Air Conditioning

McCullough Heating & AC came to my Austin residence on 6/17/22 and replaced my thermostat after doing a thorough diagnostic check. Was able to get an appt on short notice, very pleased w/ that since it's extremely hot this week and my A/C was not working correctly! Will definitely use them again if needed and recommend them to neighbors.

Everyone on the team, from sales to installation, was knowledgeable, professional, and cared about quality. Chris, the sales lead, was able to address all of my questions and concerns and provided guidance on the correct system and installation process for me. He even helped find and install a temporary replacement part for my old system while we waited for the install a few days later. Bruce and Thomas, the installers, were curtious and resourceful. During the installation, they discoverred a tweak that saved me a few hundred dollars while meeting my requirements. The system is fantastic and I couldn't be happier.

Wow! This is an amazing company. Everyone we have interacted with from McCullough has been professional, punctual, knowledgeable, and generally just nice. We had just moved into our new house in Austin when the AC broke down during one of the super hot weeks back in April. The McCullough team was responsive when we reached out for a quote, Chris came out and gave us 3 quotes and we were able to schedule the installation the very next day.

The team they sent worked so hard in the heat to get us set up (I was 8 months pregnant and really anxious to get the AC up and running!). Extra things they did that were awesome: 1.when we had a minor issue after install, they sent Kyle out at 8 pm on a Friday (!) to take a look and he quickly solved the problem; 2. a few weeks out after install they sent a team member to do a quality control check to make sure everything was running smoothly! 3.

They sent us warm yummy cookies as a little thank you for working with them! You will not regret working with McCullough HVAC, they are such a relief and pleasure to work with, no stress, no hassle, no BS, just reliability and professionalism.

Excellent service and responsive to our HVAC needs. All their sales, office and installation personnel are very professional, knowledgeable and courteous. Very happy we chose McCullough for our new system. Services: Heating system installation, Install AC

Desmond was great! He called when he was 30 minutes out so it gave us ample time to prepare for him. He was also really accommodating to my schedule, and called to give me an update even though I was not at home. 10/10 would totally recommend! Services: Heating system maintenance, HVAC system maintenance, A/C system maintenance, Thermostat repair

These guys are fantastic. Replaced a bulb for a few hundred bucks instead of the entire part for a few thousand, like our old service provider tried to do. Then they came back to install a new return vent, very reasonable, very fast, very courteous. EJ was a pleasure to have in our home, and did excellent work. They are DEFINITELY our service provider from now on!

I recently purchased a new AC & furnace from McCullough and had them install it. Overall I am very pleased - they recognized some existing issues with our setup (we needed another return air, insufficient duct work) and recommended those changes. Chris was very knowledgeable in walking us through the options and what would work best. The install team also seemed very qualified.

I should also give a shoutout to Kyle, a tech with McCullough, who always does a great job with our maintenance work. The new system is night and day better than our 15-year old one.

Their office and dispatch were awesome. I would totally consider using them again in the future. Easy to deal with, scheduled fast, and showed a lot of care in keeping an appointment. Had them out to clean a condensation line. While it was cleared enough to keep going, they also said it needed to be replaced b/c they could not completely clear it.

They still charged full price. $235 seems overpriced for this service when they weren't able to complete it. Also, I originally asked for a float switch install - that was another $200 on top of the cleaning so I didn't approve that service. I was trying to ask the tech some questions to understand why it could not be completely cleared, how he attempted to clear it (chemical, snake, etc).

Eventually I gave up trying to ask the question b/c he kept interrupting. -- FOLLOW UP BELOW After speaking with them again, they sent me a revised quote for $277 over the originally quoted price for adding a float switch. I changed the 4-star review to a 3 and probably won't call them in the future.

Wasted 48 hours waiting for this company to get back to me about an appointment -- they verified my address and seemed ready to send someone out. I mentioned the 2 year old system being in my mobile home and they were ready to hang up on me. She just kept saying "we don't do mobile homes". Thanks for wasting my time! I'll be trying to waste some of yours in return.

I'll be contacting the various veterans associations I belong to as a start, to let them know how you waste people's time. Complete lack of respect for other people. I could have been contacting someone else and had an appointment ready to go. Now I'm starting over with the process. I have some spare time, so let's see how many people I can help decide 'not' to use you. A few hours a week goes a long way with negative feedback.

We had a competitor come out for a yearly servicing and they said two motors needed to be replaced plus a very expensive leak search needed to be done. $500 just for the leak. They showed up with a salesman on a standard ac tune up call? So it seemed suspicious. The new system they tried to sell us was 6-12k! Needless to say we called in McCullough for a second opinion. Kyle showed up and cake to a different conclusion and even showed us where a leak was in the e coil and did not agree the system needed to be replaced.

Instead of charging $500 for a leak search they only charged $170. Very disappointed in the other company that we have used for years.
Kyle showed up a few days later with a new e coil and replaced it and got it all running within a couple of hours. It has been doing great ever since. I would highly recommend them to anyone. Kyle was very courteous and cleaned up after himself when he was done.

Prompt, friendly and had my issue addressed immediately. I will definitely use them in the future

Chris was very knowledgeable and explained things clearly. He didn’t seem to be in a big hurry to rush to his next call. I would highly recommend him.

McCullough just did a complete overall of our HVAC system including a new unit, all new duct work, insulation and some light carpentry to customize and seal the area. Alex was very customer oriented and friendly and he kept in constant communication walking us through start-to-finish with no pressuring tactics. He kept the project in motion and steered me through the City of Austin's awesome Energy Saving rebate program.

This saved us big $$ and made us waaaaay more energy efficient. The results are amazing! The air is actually "conditioned" now. It's COOL in the house and drier! I swear I can taste the new. Our old system was kinda humid so it made you feel sticky and gross. They had an army of men over here doing the heavy lifting with not one hiccup. All were nice & polite. Mark, Josiah, and I wish I remember all their names were great!!! Overall Company Grade? A++ Thanks

Arrived shortly after his call and got right to checking out my air conditioner. He explained what he was doing through every step and alerted me to possible issues and how to remedy them. Very professional work and results. Totally recommend this company.

Scheduling the appointment was very easy. The technician arrived on time and was super friendly. He explained everything in a way that I understood and completed the work quickly. I would gladly recommend them and if service is needed in the future, I will certainly call them.

My AC unit was old and not efficient so I decided to go ahead and replace both downstairs and upstairs units. I called three places for an estimate and one of them was McCullough. Alex Stevens came out and he spent several hours at my house. When he finished, he presented me with a detailed estimate along with sketches. I was impressed since the other two estimates did not even come close to his detail.

He also seems to be the most knowledgeable. One of the reason why I went with them eventually (not because of the price) is that they personally help us through of process for weather proofing the house so we got rebates from both Austin Energy and Austin Gas. They made the process easy for the customer. The installation took two days and all the crew were efficient and courteous.

They also took great care as not to leave any mess behind. As far as the units, the heater seems to be working great so far. (Not sure about the air conditioning since the weather has not gotten hot yet). I highly recommend them.

Weekend call-they told me clearly that my service call would be credited back against repair cost on the weekday, but not weekend, so gave me options on scheduling...Love that! Ours was not emergency so they called early Monday as promised & were out Monday, all was as promised & they did the work then, no coming back. Robert was great & explained maintenance need for prevention & offered contract but was polite when I refused, great attitude.

I will call them back, needed him to stop back & tighten something & he did it quickly & without excuse, well done Robert & Mccullough! We'll need a new unit sometime soon & I will call them first for a competitive bid!

Reliable and prompt service. They took care of the job in a timely manner and very courteous.

One, I was so happy they could come out the same day!! It's the Friday before Labor Day weekend and I thought I was totally hosed. I called three other a/c companies before I found McCullough and they were the first ones to answer.

Two, my service technician was awesome. I don't know if you can request folks, but if you can go with German (pronounced Herman).

Not only was he friendly and efficient, but shared some tips and tricks for HVAC maintenance I can do through out the year. I'm a first time home owner so still learning the ropes. I will call McCullough Heating & Air again!

I really appreciated the thorough estimate. Heidi was great; very approachable and available. The crew did make some mistakes that I had to point out, but they were resolved. Overall great quality of service and work.

Josh was the technician dispatched to perform our spring maintenance. He asked a couple of questions and went about his business quickly and courteously. When he finished the work, he explained what he did and recommendations to consider between now and our fall maintenance check up. This has been our experience with McCullough for the past 4+ years. They are professional and reliable.

Adan was professional, thorough, and straightforward. I have the annual service plan with them and he was honest with me about what needed to be repaired sooner and what could be repaired/replaced later. He didn't try to pressure me into anything. He showed me on his business phone exactly what McCullough charges for certain services -- no estimates, just hard numbers.

My older house was retro-fitted with central A/C, so there were some unique configurations done. He took the time to explain some things about my 11 year old unit that no one had ever told me about before. Great work. I will keep coming back.

My heating/ac unit was not working at all. Even though fair weather allowed me the luxury of not requiring an immediate response to fix my heating and a/c unit, McCullough set an appointment for me the following morning. The 'fix' was a simple one, but Josh G went beyond the repair and checked out other parts of my system at no extra charge. Josh was patient with answering my questions and gave me a couple of pointers on how I could maintain the system in between checkups.

He is an asset to the company, representing their brand very well.
McCullough was recommended to me by three people who had used their services before and were satisfied with the results and reasonable costs. I recommend McCullough to anyone who needs reliable heating/ac service.

Kyle came by this morning (promptly on time) to do a spring A/C service. He had his hands full as we have three systems, two of which are quite old. From pulling on his booties every time he entered our home to answering all my questions on these aging systems Kyle was very professional.

I am very happy with the visit that Robert M. of McCullough paid to the residence of my former employer Hafez F. Farmayan. He was very thorough in his duties and pleasant in his demeanor. I would personally recommend the company to anyone.

Kyle delivered a quality service. He knows his stuff. McCullough Heating and Air has been able to service all my needs each and every time. Thanks for a job well done.

I cannot express how happy I am with the team, service and installation from McCullough! Zach and Sade were prompt, very friendly and extremely hard workers. They arrived around 8am and finished around 5pm.

Adan came out on a Saturday to check out the a/c & heating units after both thermostats lost power. Professional, friendly and extremely thorough in his work. He even provided system troubleshooting tips after pinpointing the problem.

We needed a new 2-zone heating and AC system for our home. Our old central system was 12 years old, and it did not make sense to sink more money into repairing it. The representative who came out to explain the options on new systems was David R. Fast forwarding a bit, the installation is all done, both the new units, and extra blown in attic insulation.

The Carrier system is really quiet, and came with 10 year parts and labor warranty. You know they're confident since they provide a warranty like that. Looking back on the whole process, it's really difficult to imagine a more competent and kind person than David to help us make this decision. On top of that, he's as diligent as can be with the details and questions about installation.

You can tell he really wants everything to be done the right way. We can't say enough good things about David, and everyone else from McCullough who came out. I highly recommend them all.