Hines Pool & Spa

Hines came to our rescue. Honest company and great with pools. We had a sand filter with a leaking pressure gauge. The part was $100 online so we bought it thinking we could screw it on ourselves. Well, turns out it was harder than first glance, the seal had turned to glue with age and we could not get it off. We broke the plastic wrench that came with the lid and called all the shops in our area for help.

A local store actually recommended us to Hines, and what a solid recommendation. They quoted a fair estimate and when the work took less time than estimated were honest about what they charged. Even did a small tune up on the pump too. They are now our go to pros- really great service and nice people!

Do not use these guys for pool plaster! My pool was built in 2008. After 11 years it needed new plaster which is fairly typical. Hines Pool company did a full replacement in 2019. After less than 12 months it was showing multiple cracks and holes. This has only accelerated and now after 3 years the bottom is a mess I need a new plaster job. I called Hines pool 2 years ago and they sent someone to look who just said it was algae while completely ignoring the fact that the algae was uncleanable because of the numerous pits and holes. Don't use these guys for pool resurface. They don't know what they're doing.

Excellent customer service. The outside temperature are 100+ I could not get a service call for weeks but the guys offered to help if I bring the pump in. They went above a beyond to fix the pump and we are enjoying the pool Thanks for amazing service and great prices

John Feathers was efficient at diagnosing why out waterfall was not working, got the part needed quickly and then fixed it so we can enjoy it again. He was professional and responsive and good at communicating with us on timing and expectations.

Anthony cleans our pool every week. Super nice guy, knowledgeable and gives us recommendations on how to keep our high use pool clean in between cleanings. I highly recommend this pool company, and Anthony! They are the best!

Andrew Dedke our pool service guy at Old Town community provides an excellent service He keeps our pool crystal blue clear. We appreciate him Yolanda Ayala

Went on vacation and came home to a busted pipe and water rushing out of my pool. Called Hines and was told that they were booked but would try to work me in. Well, they did! John arrived at my house, before noon. He accessed the problem and said, "I think I have the materials to fix this, in my truck." Well, he did and within 30 mins, my problem was gone. This saved me so much money. I kept telling him how appreciative I was of his quick and expedient service! Thanks again John and Hines!

Hines Pool & Spa has been our pool and spa repair service provider for years and they never disappoint. Their tech's are knowledgeable, courteous and hard working. We've had Justin work on our pool and spa and he is excellent. He is a subject matter expert, he always communicates and updates us, he makes every effort to get the work done quickly and he will always stay late to make sure the repairs needed get done. We can always count on Hines Pool & Spa and especially Justin!

I had Hines pool re plaster and tile my 20 yo pool last year and it is like new. Jabob Doucet cleans it weekly and does a spectacular job. I have been very satisfied with Hines after some less than great previous companies.

John Feathers helped my property out tremendously by getting my suction back to normal and replaced. Very knowledgeable and great worker. Thank you.

Hines did a fantastic job with my pool. Very happy with their service.

Jesse Lulay was excellent in his communication and offered very useful options for fixing our pool equipment issues. We will definitely use Jesse anytime we need help with our pool.

Our therapy clinic has been using Hines Pool Service for many years. Our pool guy, Jas, has been more than reliable, responsive, professional, and informative. He has gone above and beyond with our questions, helping us monitor our PH levels, and even conducted a "pool school" for us to better understand the chemicals involved and their appropriate levels. Jas services our pool every Thursday and we know we can count on him to show up and do a good job!

We've been a client for over 20 years. They have done a great job and we love our new tech, Jas. He takes the time to correct the chemistry and spotlessly clean our pool.

Hines Pools did a full renovation of my pool two years ago - new tile, spa rock facing, and pebble sheen surface. We have been really happy. They executed the project on time and on budget and the quality of the work has been perfect. I have been taking care of my pool myself for 25 years but finally broke down and hired Hines to maintain the pool.

My technician (Jas) has been doing a great job. The pool is spotless, chemicals are perfect - and I am no longer worried about buying chemicals, testing water, and scrubbing the pools.

I was in a pinch. Fall leaves were filling up the bottom of my pool. Renters arriving the next day. The pump for my Polaris cleaner suddenly stopped working. I needed it fixed right away! I got my voltmeter out, scoped out some voltages, got on the phone with Ray at Hines Pool. He said "it sounds like the pump relay, I'll have one here on the counter." My wife picked it up, I replaced the old one, and "yahoo" the pump fired right up! Thanks, Ray! And they also had the right part to replace a bad LED display on my Raypac heater! Hines Pool--a great place to do business with!

Hines Pool and Spa is awesome, and Ray at the front counter was a tremendous help with replacing my pump motor. The drive from New Braunfels was well worth it considering the great service I received!

Jeff came to my rescue one more time, fixing my spa heater with a part when I feared the great freeze had killed it. He knows the equipment and knows how to fix it!

We have had such a disappointing experience with this company. My husband had several legitimate questions about the condition of our pool and the quality of the maintenance service and received several defensive, rude responses. We have every right to know how our pool is being treated and expect a detailed report, especially since we have young children. After several attempts at trying to get complete answers, we were informed that our service would be discontinued.

Jeff Hines just left our home completing a repair on our pool / spa heater. As usual an outstanding job. The Company communicates extremely well with job status (Joel) and Jeff has become our "Go To" pool repair person. We used another entity only to be insulted by the person with whom we had worked. Over the last few years, Hines has become the preferred entity with whom we always work.

They are easy to work with, they are pleasant to work with, they do the job right the first time and they do it at a fair price. We cannot say enough about the experiences we have had with them. Keep up the great work!

We are renting our house in Austin and cannot take care of our pool since we live in another city, so we contracted with Hines Pool and Spa to do it for us. Our pool has a small leak in the line somewhere and in order to get it diagnosed, it has to be in pristine condition. We spent a week in Austin getting the pool cleaned and ready for regular maintenance.

After that week, Hines was supposed to take over cleaning. We trusted them to take care of it. One of their cleaning technicians was on vacation, and they did not send someone else out to clean it. As a result, the pool fell out of balance, and since there was still a leak, the water level fell below the skimmer.

Sandra D., from the Cleaning Department, assured us that they would cover the costs associated with getting the pool back to normal, since they did not begin work when they said they would.

As a result, we had to reschedule with the leak detection company (there was a huge backlog due to the winter storm). The technician went out and was unable to clean due to the water level being too low.... because there is still a leak that we cannot get fixed because the pool is out of balance! I sent an an email letting Sandra sent an email saying that Hines Pool & Spa is unable to move forward doing business with us, and that we should feel free to explore other pool servicing options.

I was very respectful with my correspondence with everyone at this company and sincerely do not understand this very unprofessional reaction. It seems that fixing their mistake has become too costly for them and now they simply refuse to honor their word.

We called to get a quote on renovating our pool, which Hine's Pool employees knew was in Fayetteville TX. They came out made measurements and were very friendly. We were looking very forward to their work. Unfortunately they decided they didn't really want to drive that far to do the renovation. They still sent us a bill for $250 for their quote. Come on now; everyone has Google maps and since they chose to back out, why must we pay? Well we did pay, so now I can complain because Hines Pool charged us even as they backed out of the job due to a 1 1/2 - 2 he drive.

Bill did a SUPER JOB on my pool. The snowvid damages to the stone cantilever & facing left a heck of a mess & Bill Davis is my HERO!

I don't usually give 5 stars but when you go the extra mile you deserve it. Pool was damaged in Houston Winter Storm. After calling a number of stores in Houston area for Hayward SP3200un and being informed it had a 120day back order from Hayward and then seeing nothing was on Amazon or eBay you start to get desperate. I proceeded to call a few store in the Austin and San Antonio area and Ray Hines not only had the part but had it to me the next day. Customer service was impeccable, happy someone still answers the phone. Now I know where to get parts if I ever need them. Top notch!!!!

I don't usually give 5 stars but when you go the extra mile you deserve it. Pool was damaged in Houston Winter Storm. After calling a number of stores in Houston area for Hayward SP3200un and being informed it had a 120day back order from Hayward and then seeing nothing was on Amazon or eBay you start to get desperate. I proceeded to call a few store in the Austin and San Antonio area and Ray Hines not only had the part but had it to me the next day. Customer service was impeccable, happy someone still answers the phone. Now I know where to get parts if I ever need them. Top notch!

I have used Hines Pool & Spa for years and highly recommend them for pool/spa service and repairs. Their technician Justin Brown is stellar. He is very experienced, knowledgeable and consultative. Even during the 2/11-21/21 massive snow and ice event, Justin *called me* just to check on our pool and spa equipment, offering advice. And it all survived the big freeze. You don't find this kind of customer service anymore. Hines is great!

Giving Chris a BIG SHOUT OUT for coming out Saturday to straighten out our pool issue. Due to cold weather our spa emptied early Saturday morning. I called Hines after hour number and left message. Chris returned call within minutes. He arrived 2 hours later and saved the day.we could have had a disaster. Thanks Chris! Your the best. Sandra & Bill Menard

This is a great non-corporate kind of company! They are highly honest, professional and personable. Chris has been amazing at getting our pool up to the best it can be after we purchased our home. He is dedicated to making things they best he can without pushing overpriced extras! I would advise anyone needing pool service to give these guys a call! They really are the best.

Worked with Chris. we were having problems with our gas heater for pool. He ended up fixing the old heater which saved us a lot of money. After he took care of the problem and he came back the next day when we had minor issues with the fix. Would definitely recommend Chris and Hines Pool if you're looking to find somebody that's trustworthy and has expertise needed to solve your pool problems

We have been doing business with Hines Pool and Spa for 27 years and have never had and problem with all their help! Chris, jethro, Trey and Candace are some of their exemplary employees!

Highly recommend Hines. Our technician, Chris, was friendly and knowledgable and overall made an annoying pool light repair situation much less stressful. He also proactively identified a wiring issue and corrected that while he was here. Great experience. Hope I don't have any more pool repair issues anytime soon but will definitely track down Chris if I do.

Highly recommend Hines. Our technician, Chris, was friendly and knowledgable and overall made an annoying pool light repair situation much less stressful. He also proactively identified a wiring issue and corrected that while he was here. Great experience. Hope I don't have any more pool repair issues anytime soon but will definitely track down Chris if I do.

I contacted Hines after seeing they had good reviews. They sent out Chris to fix a problem with my pool filter. He fixed it with no problem and gave us lots of ongoing advice for pool care. For the first time in years I feel confident that I am doing the right thing with the pool and I know I have Hines to contact if I do have any issues. Thank you, Chris!

I'd like to send my kudos for George Huezo who maintains my pool on a weekly basis. He goes above and beyond not only in keeping the pool glistening, he has also helped me find a cover replacement company in Austin. He is always very pleasant and even my dog loves him.
Gloria Traylor

I'd like to send my kudos for George Huezo who maintains my pool on a weekly basis. He goes above and beyond not only in keeping the pool glistening, he has also helped me find a cover replacement company in Austin. He is always very pleasant and even my dog loves him. Gloria Traylor Kyle TX

Finally after three other pool leak detection and repairs, a neighbor told me about Hines. Jesse Lulay is phenomenal, he is an excellent communicator and trouble shooter. Jesse is responsive, professional and has my pool working again! I highly recommend Jesse and Hines!

Have had my pool for many years. I was using another company to service my pool. One time I had an issue, but they said it would be weeks, before they could come out. I asked, "Can you suggest another company?" They referred me to Hines and I have never looked back. Chris has repaired my pool, a couple of time. Every time he leaves, my pool looks fantastic. He's always extremely nice and I provides great customer service. If you are looking pool company - I (and at least one other pool company) highly recommend Hines!

Chris and his crew have been punctual and professional every time they have been out. Whether I need them for maintenance or emergencies they are quick to respond and quick to get here. Very professional last week when Chris needed to replace a gasket that was causing a large leak during the COVID crisis. Highly recommend!

Sam with Hines Pool & Spa is knowledgeable, reliable, and a great communicator. It was a relief to have someone be so thorough and so great at problem solving. We've had several companies service our pool over the last 15 years and the service provided by Hines was by far the best yet.

Yesterday Hines sent, again, and thankfully, Jeff to repair my pool pump. It was leaking! He is the best! Not only did he repair my pump, today, for the first time, I think, in the history of my pool, is my Polaris working properly! No spraying water everywhere and cleaning the full length of my pool and NOT moving at a breakneck speed. Thank you Jeff. Thank you Hines. You will forever be at the top of my list for pool repairs! Karon Nowalk

Our pool has some cracks that I previously filled myself. My work wasn't pretty and it held up for about a year. It's very difficult to do this under water. So I called Hines and found out that they do provide a scuba service. The repairman, Jessie, called me ahead of the visit to get a sense of what's going on. Our schedules had some challenges as I was traveling and wanted to be there when he arrived.

He stayed in good communication for us to work things out. The work turned out excellent. Jesse also took care of servicing our filter and when he saw that the Polaris wasn't working too well - he suggested he takes it back to the shop for service. When he came back to reinstall the Polaris he called me to see how well the pool is holding water and seemed very interested in checking the results of his work - which were excellent. I have his cell and he confirmed I'm welcome to call him if anything comes up! Really excellent service. Highly recommended!

Huge shout to Chris @ Hines Pool & Soa. I had an after hours emergency and Chris promptly responded and arrived @ the property within 30 min. He was communicative, professional and immediately identified the problem and repaired my spa. In addition Chris was extremely patient as he navigated locating the pool equipment in the dark. I called 8 pool companies and Hines was the only co that answered my call. Thanks for saving the day Chris!

My pool pump stopped working. I called Jesse D. with Hines and he was out the next day. Replaced pump motor and all is working. Jesse was forthright, prompt and easy to work with.

Hines has been cleaning our pool for almost 5 years. We love that they are a one stop shop and can handle everything from our weekly cleanings (thank you, Trey!) to Polaris repairs, light bulb replacement and even fixed a broken pipe. They are reliable, trustworthy and have always quickly addressed any repair requests.

Chris was my service tech and did an amazing job. Panel was no longer functional. He ran several tests was able to offer my a cost effective solution. While at my house he also checked my chemicals and water quality levels. Extremely professional company, will definitely hire again

Chris at Hines has been handling all of our pool maintenance and repairs for many years now. He has a great common-sense approach and has always been super helpful, professional and prompt.

This place sent a very nice gent out to assess my swamp and he gave me a great quote for refinishing my pool surface. Lower than any other place in town. In about a week after payment they had some bros out to clean and prep the surface. Took them about 3 days to complete. I believe 2 or 3 days after that the plaster crew showed up and was done in less than 2 hours.

Everything looks pro af. Anytime I need to I can bring a sample of water to them and they'll let me know what I need to add to it. I do have a salt wather system and was surprised reading the other reviews here with people bitching about their salt water systems. It's very apparent they have 0 clue that a salt system isn't very different from a chlorine system.

The device either inline or in your pool converts the salt into chlorine and the plates in the device usually need to be replaced every other year sometimes every year. Adding chlorine to a pool with a failed salt generator makes perfect sense. Either read the manual or enjoy your algae. Other reviews said they had trouble getting in touch with the staff here. WHAT??!

They have a phone number and are open Mon-Sat. I've never had the phone ring more than once on their end. TLDR The 1 star reviewers here are plebs that are either ignorant or don't follow through. I've dealt with this place several times and they've always been as reasonable as any other professional business.

Excellent service! Always prompt and very helpful in problem solving. I have been a customer for over 10 years and think they are the best pool service provider in Austin. Also, love that they have free delivery for pool chemicals.

I like to do all my pool cleaning myself however I would never stop up on supplies like I should. I used to have to drive up to Walmart or Leslie Pool Supply multiple times in the summer to get pool equipment or pool cleaning suppliers like pools shock.

Great service - quick, efficient & knowledgeable. They really helped with our pool cleaning and replacing an old pool pump that was malfunctioning.

Great pool cleaning company. They helped get my pool in top condition after my filter broke. They were prompt in coming out, fixed my filter & did such a good job I had them do my regular maintenance as well.