Steve Basso Plumbing Heating & A/C

Used this firm for a few plumbing issues I had with kitchen sink, slop sink in laundry room and service valve at meter. The serviceman, Jaime: was super professional, works clean- you'd never know he was there when he left and best of all he addressed all the issues and I'm super happy with how things turned out. The appointments were on time, always got a text from Lauren in advance of service and I'll be sure to call them in future if any other needs arise. Very happy with the work they did for me.

Found Steve Basso's services on the back of a previous positive Google review, so thought right to add one in (1st review I've done). Initially engaged Basso do do annual AC and Heating service, given poor service received (i.e. responsive and uninformed) from a large local provider (I live in Greenwich, CT) inherited from house purchase in 2020. Found Basso team to be informed, polite, clean, responsive and puncital.

Then engaged them in 2022 to quote for replacing 30 year HVAC and boiler unit. Found quote to be competitive and what we asked for - options A, B and C. Only one of 4 quotes we did not have to chase down, and structured as asked. Removal and install took 2 weeks. Team delivered on time and on budget. Clean and respectful also. Would recommend Steve Basso and his team in a heartbeat. Gio

Called them multiple time to setup an estimate to replace my condenser which is not a cheap job. Missed out on a huge pay day. To your reply: I didn't get your email on the 6th. Even with poor cell service I would received a voicemail to return your call.

This company was amazing. I called them a day before and had a technician at my home the next day. Where as other places I contact denied me service or were to busy. The technician Jamie arrived on time pleasant, helpful, knowledgeable. Very hard worker. He knew exactly how to do his job. I'm very happy with him and his job performance was great. I will recommend this company to others.

Over all if I need them in the future they are the ones I will call. Nina was great! My husband and I are very happy and satisfied with Steve Basso Company thank you so much!

We had Steve Basso's tech out to replace the faucet and piping in my daughter's bathroom sink. There was not a lot of room to work in the small bath but they did a great job and charged the exact amount of the estimate. My second experience with the company and I have been pleased on both occurrences. Hate to have to call a plumber but making this call is easier as I know the service and pricing will be great. Thanks!

Excellent in every way! Jayson, the technician, can perform magic! He is the very best at what he does including going the extra mile without you having to ask as well as being a complete gentleman toward you and your family. He's a keeper. So is Nina! Nina, the receptionist and appt scheculing associate, is so sweet and accommodating, that you can "hear" her smile over the phone.

What a nice entry into your first experience with this great company! She had a technician at my door the following day at about 8:00am.and, he actually showed up! The owner Steve, so polite and professional. I will always use their service in the future, and so will you if you want things done the right way! Thank you Steve Basso Plumbing!

My husband called Steve Basso Plumbing for a minor repair but was unable to schedule something that worked with his schedule. My husband said the woman who answers the phone is so pleasant that she deserves a raise! In this day of answering machines and mediocre customer service she made quite an impression on him - and he's a tough critic! We will be calling for any future needs. Thank you.

We live in a house with an older gas boiler, we were referred to Steve Basso for service. Our technician, Sean, was courteous, professional, and fixed our problem rather quickly. He made recommendations to keep it running at its best until it's time to replace it. I'm very thankful to have found them. I'm a very happy customer, thank you for the great work!

My wife and I used Steve Basso Plumbing and HVAC right after we moved into our new home. We needed to install a ductless mini split system and also a combination tankless hot water/boiler system to replace the 40 year old boiler that was leaking. These guys did a phenomenal job. Extremely professional and clean work. No cutting corners by Steve and his crew. My wife and I are extremely happy with the quality of the work and highly recommend Steve Basso Plumbing and HVAC!

These guys are just terrific! They installed a top of the line Heat/AC and tankless hot water system in our house several years ago. It was trouble free until today when we had no AC. They sent a team out who replaced a blown transformer and had us up and running. Thanks Guys!!

Our sink faucet stopped working even though the sprayer worked. We called Steve Basso and he had someone out quickly. He diagnosed the problem as being within the faucet itself and required replacement. I paid the service fee and they gave me a quote to install a new one. I bought a new faucet and they scheduled the service for the next day. The technician did an excellent job (proficient, neat, extra polishing) and he waived the service fee for this visit. Great service at a great price.

We had a great experience with Basso Plumbing. We had them install a new furnace and AC unit. Price was very competitive and work was completed quickly. Victor and his crew spent a lot of time with our system. He explained everything they were doing in terms that I could understand. They went above and beyond not only installing the new units but correcting mistakes made during previous installations. I can't tell you how happy we are that we chose to have work done by Basso Plumbing and HVAC.

I can't say anything better than the past several years with them. This company and Steve have been fantastic to work with. I'm honestly quite surprised of the negative feedback, as I have worked with this company for over 4+ years if not longer and they have been always responsive, timely, and get my customers taken care of on the rental homes. AA+++++ all the way and overall!

Steve Basso Plumbing Heating and A/C is one of the best companies that you can hire to do your work. Steve the owner is a very honest business man, he gave us the choices for our Central A/C and told us what options and what tax savings and efficiency came with each choice. His staff was very professional they worked very hard and had us up and running in the time frame they told us. I would recommend you use Steve Basso for any of your service needs.

Steve Basso is a great local plumbing & hvac business. They understand our older heating system and have done a wonderful job. A pleasure doing business with them. Their staff is friendly and knowledgeable. I highly recommend them for your next job.

Work was done in a timely and professional manner. The persons who did the work were courteous, informative and respectful of me and my property. Steve Basso Plumbing and Heating exceeded expectations in every respect.

I am so happy with all the services I have received from Steve Basso Plumbing Heating & A/C. The owner Steve, is very knowledgeable about any situation that I have. He always takes the time to explain in great detail what is to be done. If I have any plumbing issues Steve Basso Plumbing Heating & A/C is who I call!

Steve Basso Plumbing has been servicing all my plumbing needs since they installed my boiler heating/hot water system back in 2009. They always answere the phone and are there for you. They are polite and respectful and professional. Even when called on late in the day they were at my house with in an hour or two. They take the time to explain and answere any questions you may have.

Scott Basso was highly recommended. He called me the very next morning and arrived that afternoon to assess the damage. He returned 2 days later with 5 detailed proposals at different prices each of which he patiently explained to me. He and his brother arrived a few days after that to discuss the actual placement of the necessary pipes and baseboards.

Couldn't be happier. They came and went out of their way to fix our problem. Nice, efficient and friendly. I highly recommend them!

Terrible company. I had a boiler installed by them years ago and it's been nothing but problems. Every other company that services it asks who installed it, I say Basso, and they shake their heads. It was even suggested to me that Basso didn't use all new parts when they installed it, because it's hard to believe some of the parts have worn out so early.

This company is a pleasure to deal with! I know when I call them that it will get done fast and on time. We are a property management company and these are the only guys we will use!