Piedmont Metro

Piedmont (Morgan Truelove) sold me an annual service plan for $200 per year in February 2021. I have called their office in excess of 5+ times now about scheduling my maintenance service since this past spring and no one has responded. They were suppose to come out once in the spring and once in the fall. This seems to be a common theme in their reviews so, buyer beware!

I am now at the point of filing a fraudulent charge on my credit card since the service has yet to be performed for my business. I would strongly advise going elsewhere for services from this company. Edit 12/2: This is a State Farm office, not Allstate, and my agreement with your company started in 2020. My first service was to start in the spring of 2021.

I called 3 times and your receptionist was embarrassed because no one had returned my call. No one called me back until I posted this complaint. I have text messages to prove it so don't try to spin this. This office is in transition, which I explained to you, but did not change the terms of the agreement. I still maintain the lease and and my contact number is still the same. Shame on you for your lack of accountability.

Piedmont Metro is the absolute best. They've answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We've had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they're nice to my dogs. You couldn't ask more of a company, or the individuals working for them.

This company installed a new AC and heating system for me last year that was supposed to include a 1-year maintenance plan. They did not show up for the scheduled maintenance visit, did not give an explanation why, and have not responded to my calls. I have been told on 3 separate occasions over the past 3 weeks that a manager will call me back; no one calls.

I am upset that they breached their contract by not performing the included scheduled maintenance, but thankfully they have plenty of competitors in the area so that I can at least get it done by someone competent.

Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you. Services: AC installation, Heating system installation

Called Piedmont around 3pm and they had a tech here by 4:15pm the SAME day! The repair man was very friendly and professional and was able to identify and repair the problem within 30 minutes. I would highly recommend this place and will use them again when needed. Service: Ductless heating and AC services

I called Piedmont Heating and Air on Saturday about an issue with our Air Conditioning Unit. They called me back and scheduled a time for Sunday, arrived on time, and repaired the issue. The technical representative was polite and professional. He answered all of my questions. I would call Piedmont Heating and Air again in the future and would highly recommend their services.

My house temperature had not been getting below 82 degrees for a few days. I called Piedmont Metro last night and they were at my house after lunch today. They made no disparaging comments about my 1970's unit (as many other companies have) and did not try to sell me a new unit (as other companies have). They quickly diagnosed the problem, got the part, and fixed it.

Two hours later, my family is enjoying a cool house. The service was professional, fast, clean, and kind. They are even dog-friendly! I will continue to use Piedmont Metro for all of my heating and air conditioning needs and I recommend that you do, too.

I am extremely impressed with Piedmont Metro's professionalism and responsiveness to my HVAC issues! Morgan came right one time and finished the job very quickly. If you are looking for a HVAC company in the Durham area, I highly recommend calling these guys! Service: HVAC repair

Our AC went out, I contacted a big brand name company to come out and take a look. The tech was good and did explain the issue to me but his quote to repair was so much. then we got to talking about how much to replace the unit. This is where big companies just get out of control. he had to call his dispatch and then they had to get a sales person over to go over their sales pitch regarding a new unit.

This process took so long and then finally got the insane Quote from them the next day. So after all this I was recommended by a family friend to contact Piedmont Metro, I talked to Robert and he got me in touch with Jason and he was very professional and very knowledgeable about our system, they gave me a quote on the repair which was way lower and also gave me a quote THAT DAY on a new system.

We decided to go with new system which was way less than what the big brand name company quoted for. Next day they came out and installed the new system. They got us up and running and even the next day they came to double checked the system to make sure everything was working properly. I will be using Piedmont Metro for now on as there team was great. Thx!

We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was! Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont.

The price was better than any other company!have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub. WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working.

You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.

Piedmont Metro was absolutely amazing! We had run into multiple issues while re-doing our siding, including a broken HVAC unit. The gentleman who initially came out was professional, honest and knowledgeable. We decided to fully replace rather than repair thanks to his suggestions (without pressure too). They came the next week and put the system in quickly, stayed to make sure it was fixed and went above and beyond on aiding with other issues they found under the house. MANY thank Piedmont, we will be using you in the future!

To Whom It May Concern: I have been a customer of Robert Truelove for several years. Robert and his crew are impeccable whether servicing, replacing and advising maintenance on my air units. They are always prompt and will respond immediately if your unit needs quick attention to operate correctly. I would recommend Robert Truelove and his crew to everyone.

Robert, I wanted to thank you and your employees for the quick response to replace our HVAC unit when it died two weeks ago. Your organization did a great job for us working late into Friday evening and finishing up on Saturday. I can't remember ever having that kind of service!

We were very impressed with the work from the Piedmont Service Company. In the summer they were able to install a new air conditioning system for us in one day. They also provided two free service checks with the installation. In December of 2010, two days before Christmas, we woke up one morning to hear a strange noise coming from our furnace in the attic.

I highly recommend the team at Piedmont Metro. In the coldest part of the winter of 2009, my mother-in-law's heating system failed. After getting bids from other heating contractors, I called Piedmont Metro and they gave me a price that beat the others.

Recently we went to turn on our AC and only got hot air. We called Piedmont Metro after a recommendation from a neighbor. The customer service was great. They assured us by phone they would have someone out quickly.

Really poor service. No response call every time. Just waiting and waiting. I am not sure how their system is going on.

Worst company I have ever dealt with. We having been waiting months for a part to come in. They originally told us it would be 4 days. They have yet to get the part. They set up the fan part of our unit so it would run constantly so we could have cool air in the summer - told us it would only be for the few days till they got the part in.

Robert, I just wanted to send a quick note to thank you and your company for looking after us when our whole system went down. Your crew was fast, courteous and incredibly clean. I really appreciate the professionalism after having to deal with other companies in this business. The unit is running beautifully and my house is cool. Thanks!

I've had a home warranty company for three years and this summer is the first time I've had to use it. I live in Raleigh, NC and the average summer temp is 89 degrees with high humidity and this summer is typical.

Saved me time and money! My AC unit was broken and I thought I was going to have to replace the entire system. I called Piedmont Metro and they conveniently and efficiently fixed the problem. So, I did not need to replace the unit.

I rarely write a bad review. But this time I am compelled. If there were such a thing as minus stars, I would rank Piedmont Metro on that side of ZERO. It has been 3 weeks (not 1, not 2 but 3) since I first contacted them about a cooling issue I was having.