The Alarm Store

***Hostile Customer Service***

Military Personal Beware of The Alarm Store

I am writing this review on behalf of my parents to include myself. I am an Army Veteran of 22+ years and I am now taking care of my parents. My parents were experiencing issues with the system to include arming it. My mom who is in her mid-60’s called on a recorded line The Alarm Store to see what was going on.

The agent Alex who was assisting my mom was helping her trouble shoot the system. Then Alex became aggravated because my mom would do what the agent would say, and he would then yell at her and told her she was doing is wrong. She said how am I doing it wrong if I’m doing what you said. The Alex asked her to trouble shot the internet. My mom did everything the Alex said.

Then the Alex said you’re going to have to get another internet provider and it must be Verizon. My mom said why do I need to get another provider if it worked before. It doesn’t make sense. He then said do you want me to get you the number for Verizon. My mom sad no thank you. Alex started to belittle her and got her really upset. Then he said I would have to charge you a lot of money to send a service team out there.

We don’t have local people and we will have to get a third party to do it and you will be responsible for these fees. My mom said your installed it and had no issues before. I been with you for over 7 years, and we are a good paying customer. Alex then said it don’t matter how long that you been with us. My mom said I would like to speak to a supervisor or manger, Alex said no and hung up on here.

My mom called again Alex answered and told her there is nothing he could do and hung up on here again she called again but this time they just left her on hold for 20 min until she hung up. My father called on a recorded line to speak to The Alarm Store General Manger His name is Lynn Russel. Lynn got hostile with my father. He voiced his concern to Store General Manger Lynn Russel.

He also tried to report the Alex on how he treads his wife. Lynn became aggravated and very defensive and defended Alex. Lynn is in denial on what happened. Lynn stated to my father if you want to continue service, you’re going to have to pay an additional expense of $400-$600 or more for a third party to get this resolved. If you don’t like it, you can take your business somewhere else.

Then my father told him I want to cancel everything and please give me a refund. My father always pays for the service a year in advance. Lynn stated if you want it disconnected you will have to email my disconnection department gave him the info and told him not to call back again. Then I got involved and emailed them the information the need it.

It as a professional email and I did include my attorney’s information just in case it would escalate. I have attached a screenshot of the email response from the manager. I sent the email 25 July 2022 My parents are right they are bad. Lynn told me in the email if I had other accounts with family members there that she suggested I find service some where else. Well, I found them better services right away and they got free install no contract and more hardware to include cameras at no additional cost.

To top it off on this The Alarm Store system don’t use their own equipment they use whatever is there. My parents had ADT prior to them. They rewire it and add their info. Why does my parent have to pay for a third party for the Alarms Stores faults? Maybe if they would have used a new system then and offer a free upgrade now they would still be with them.

See Attached email on mangers response. I do not recommend them at all. I hope the owners contact me. I will also put reviews on other sites as well to bring awareness to others about the bad services.

What an excellent experience! Marty and the team at TAS have always treated me well. Great alarm service!

Very unhelpful. We needed our alarm system fixed so I called, and got a condescending lecture on how to unplug and plug in the power cord (which we don't have because our system is hard-wired). Ugh. Thanks for explaining what a "transformer" is (it's a box about the size of your fist). Hardly any electrical appliances or computers have transformers, you know.

Thanks much TAS for helping us when our old people wouldn't/couldn't. We started with you and are happy to be back. Ian, Kevin and Alex did a great job and got all our problems solved and added a great new fire alarm. We appreciate you being there and recommend you highly. THANKS!

Door bell camera very inconsistent in recording, and viewing recording, when it does record. Service definitely not worth the money. Will look into terminating service

We have been a customer of TAS for the past 27 years. Today we did an upgrade to our alarm system and the technician John Calderon was awesome. He helped us out with our requests for our system as well as doing the upgrade. John was professional, friendly and knowledgeable.

Switched to TAS Security and more than pleased with the experience in updating our 6 year old security and video systems. Paul and John are prompt, competent, efficient, thorough, and friendly. The rates for labor and monitoring are very reasonable. If you need anything related to security, these are the people to call.

I just had my security system updated yesterday. Everyone that I have been in contact with has been highly professional and open for questions. Great local company and responds quickly. Thank you Kevin and Ian for your hard work! Much appreciated

We switched both our business and home alarms over to TAS Security Systems.
Michael Cordova is an awesome person to work with! He is such an asset to this company. So refreshing to work with such a knowledgeable and personable person. He was able to take care of all our needs for our alarms. Will be telling all our friends about Michael and TAS.

Also had the pleasure of working with Paul Alexander. He was so thorough and skilled at getting our alarm system switched over to TAS. He was so patient with all our questions and he made sure all our alarm needs were met.
Matt and Keith also helped getting our business alarm up and going. Did a great job! Can not say enough about TAS Security and their wonderful staff. Thanks guys!

Been working with TAS at work for over 10 years, and at home for about 5 now. Great people to work with, ive recommended them for my dad and my girlfriend now. love the app control of the alarm/zwave home automation. life is much better now that i dont have to wonder if my house will be the same when i get home.

The Alarm Company took care of my security systems at a couple of our business and did an absolutely great job! They are responsive and efficient. I highly recommend them!

I am retired from the alarm installation and monitoring company I owned in New Jersey. TAS has installed and monitored systems for my home and 3 non-profit organizations I am involved with. They are the best company in Northern New Mexico!

My husband and I tried for two months to get an appointment to have a home security system installed by TAS Security Systems. No one returned our calls. Although we had wanted to go with a locally owned security company we finally gave up on TAS, and started calling national companies.

I don't know who answers their phones there but that lady was the rudest person I have ever dealt with. I will be telling everyone I know to not use there services. For being a security type of company they sure seem like they don't know anything about it.

It took over a week for someone to call me back to schedule an appointment, which the rep was asking me questions instead of being a professional advisor, it was a month later before I received a quote, very unprofessional and they didn't appear to know their product.

Been with them almost 2 years now, they were awesome about explaining my options and getting me a system that fit my geeky proclivities. and aside from one small billing hickup at the beginning(which they fixed with no problems) they have been great! Liked them so much i recommended them to my dad, who also got his old system converted, they also talked with him and got him a less geeky system that fit his wants and needs nicely.

Its good to have a local company(30 years or so), where you can just talk to them about options and expansions, its a locally owned and operated business, but the monitoring and back end is handled nationally so you get the mix of small local business, with a bigger backup where it matters most.

We used these guys to alarm our retail shop and just today had a high end system installed at our home! Zack the installer did a PERFECT job installing and teaching us how to use the system! They ALWAYS responded well to the very few issues we had in the 5 years at the shop and we expect the same treatment at the house.

First purchased my alarm and monthly monitoring from T.A.S. over 17 yrs ago - they were and still are the friendliest, easiest to work with, knowledgeable alarm company in town. straight forward, affordable prices and excellent customer service for 17+ yrs now.