Alarm Research

I've used Alarm Research for almost a decade now. They have been great! They helped with the install on the entirely new system, integrating my older system with a new addition I made to the house. I love the touch screens which makes it so easy to confirm the system is armed. They even added a camera system so I can see things when I'm away from home. I can not recommend them more.

Paul really knows the technical stuff! I changed companies 9 months ago after very thorough research of several companies. Paul was happy to go over the contract with me and modify parts I was not comfortable with. Nine months after installation I had an issue with pad unit. It was changed promptly. A few weeks later, the unit showed a faulty contact.

Today they came and found no issue. Not sure if the problem was solved but what I know is that if I have further trouble, Paul will attend to it. I am also happy to rely on a local company

Alarm Research is the most service driven and technology driven alarm company in New Mexico. Not even close. And they are purely local in Albuquerque. But serve well all of their service areas.they will be there when you need them. And they always go beyond what your expectations are. And mine are high. Paul the owner is a first rate business man who knows his product and knows his customers and his technicians are beyond compare. Enough said.

Pleasant and efficient. That's how I would describe Paul and his staff at Alarm Research. Our system was ready to go on time and on budget. I would recommend them to anyone looking for a great alarm company in the Albuquerque area. Jim Meek. Rent Builder Property Management.

My next door neighbor moved across town and she was on my alarm call list. I called and was able to replace her name with a co-worker, no need to do anything online, send anything through USPS, no service visit required, didn't have to go into the office, very efficient process.

They were very prompt in getting a hold of me any time my alarm when off and when it was a tempted burglary they were able to get the police called quickly. They are very helpful and pleasant to work with! We have used them for our business as well for 20 years +!

I have used Alarm Research ever since I have owned property in Albuquerque - since 2000. I love that I'm working with a local company. Their office personnel and technicians are friendly and competent, and their rates have been reasonable. They respond right away whenever the alarm is triggered, either accidentally by me or, in one incident, by my cat.

I highly recommend Alarm Research! From the office staff to the techs, everyone there is excellent. They are responsive, prompt, helpful, and, above all, competent, experienced, and knowledgeable! We have been with them 20 years and plan to stay with them. They are the best choice ever! Give Paul a call. You will be happy with them!

Alarm research has been providing us with excellent service for over 20 years, both at our home and business. Paul and his staff are courteous, professional, and friendly. On the one or two occasions over the years when our systems did need attention, the technicians responded immediately and took care of the situation promptly. Thank you, Alarm Research. We sleep better knowing you have our back.

Stay away from this company, they have outdated equipment, horrible service and will lie to you. They lock you into contracts and don't support their customers. Would give them a zero if possible.

Paul Glenn and his crew at Alarm Research are always responsive and give first rate service. I have been a long term customer in both commercial and residential and have recommended them to others often!

Having been contracted to upgrade the electronics on (2) of this company's vehicles, I spent two days here and got to know the owner Paul Glenn personally. We spent quite a bit of time in his office and I learned about his extensive background and his passion for electronics. I spent two days inside his facility, working on the vehicles. I saw plenty of spare parts, lots of well-organized inventory, and a general feeling of professionalism pervaded this establishment. I would highly recommend this firm for any work you need done.

I have used Alarm Research at my company for the past 12 years and have been 100% satisfied with their customer service and responsiveness. If there is a problem, they let us know immediately. They're the best!

While their monitoring services were passable ( besides for their faulty glass shatter sensors that I had to pay to have repaired several times) , their business practices lack transparency. A couple years after using their service, I was told hat they needed to raise my rates. As a favor, they would lock the rate for 5 years. I signed paperwork stating.

Would pay monthly, not break the equipment and that sort of thing. Two years later I have to relocate due to my husband getting a job on the east coast so we could be closer to my mom who has cancer. I call up to cancel my service and I am sent a bill for 1060 for breaking my “five year contract” ( there was no termination clause on the document I signed). They were not willing to come to a more reasonable termination fee. Buyer beware

While I was satisfied with the actual service for the most part ( besides for glass shatter sensors having constant false alarms even after having them come out and do repairs on it several times), the worst part to come is when I had to cancel my service. During the course of a conversation regarding a repairs, I was informed that they needed to raise the price of my service, which I agreed to.

They informed my that they would not raise the price for the next five yeas. I did not realize that this was code for you are entering a contract for five years. Long story short, I had to move due to my husband's job relocating him so we could be closer to my mom who has cancer. When I went to cancel my plan, I got a bill for over 1,000. I could see a buy out fee of 250 dollars but over 1,000 is excessive.

Should I have read the fine print more carefully. You bet you.but the representative at alarm research could be more transparent. Also, life happens and as a business you should have more fair termination clause.

Paul installed the system in the house. Called him for some questions and he explained everything clearly. Very helpful, thank you sir.

Our home was burglarized in October 1995. It was so scary and it makes one feel violated. The next day Alarm Research was here installing a monitered alarm system. Over 20 years now and we are still very happy with our service from Alarm Research. The office and monitoring staff are always helpful and kind. The few times we have needed service work done, the repair people are always prompt, courteous, clean and uniformed. That is important to me. We highly recommend Alarm Research, a local company, for any of your security needs.

If you're in need of an alarm company with integrity, great customer service, and one that gets the job done on time without playing games, look no further. Alarm Research has been expertly taking care of our security needs for over 20 years, with a staff that's always professional, polite, and friendly. Kudos to Paul and the fine folks at Alarm Research. Thank you!

Alarm Research provides excellent services. Their alarms work as expected and you don't have false alarms - unless you do something you shouldn't! Great service provider.

Over the past 20 years Alarm Research has alarmed 5 different locations as my business moved around over the years. We have never had a break in.

The president, Paul, was insulting to me on the phone when I called for some quotes. I mentioned I had originally gone with another company that stood me up on a scheduled installation, and so I had dropped that company.