Ultimate Pools

Great experience working with Terry and the guys! We had a pretty crazy vision, and they made it come to life!

Ultimate Pools built our pool in 2020 and did a tremendous job. They were present from start to finish and took ownership of every detail. Since we began using it, they have provided so much help and assistance from warranty work, to supplies, to guidance on maintenance and so much more. We truly appreciate and recommend Terry and his team.

We've used Ultimate Pools for 6 years now, and service is always excellent. Our heater manifold had cracked during a recent freeze, and Brian Alaniz came out and got it fixed quickly, even though the parts were hard to find. Highly recommend this company for anyone in the Arlington area.

I cannot gives these people enough stars. They are 100/100 stars. Mr. Ray Bishop is a master pool technician. He fixed my pool motor in no time at all. Diagnosed the problem and fixed it. They were not tardy. They were at my home when they said they would be. For those of us who are up in years I will say use definely JT ULTIMATE POOL LLC. They are a honest competent pool company.

Great service and great follow up by Mr Alaniz to make sure my pool was working even on the weekend. Pool is now open for summer.

Brian Alaniz is great. Braved the cold and the darkness to come fix our pump; very responsive and detailed oriented. Highly recommend.

My home warranty used them for my pool issue. Ray B came out the very next day and was very friendly and knowledgeable. He was very patient and let me watch one repair as it is something I could do myself in the future. Needed one part but got and came out the next day. Also good text communication on when they were coming. Great experience.

I discovered my pool had a leak at the filter last week right as freezing temperatures were about to hit. I opened a request through my home warranty and discovered the first available date for someone to come was 8 days later. Ultimate Pools was assigned, so I tried to call them to see if they could come sooner. As I was calling, they were already trying to call me to ask if they could some sooner! Colby came the next day and diagnosed the problem and ordered parts.

The next day Ray came back and fixed my leaking filter. He even had the parts to fix another problem I had not reported so that my freeze guard now works properly. I'm grateful that Ultimate Pools was assigned my warranty service, and could not be happier with how quickly and professionally they resolved my issues!

Ray from ultimate pools fixed our pumps on our pool. He was very knowledgeable and answered all my questions.

Had a problem with connecting at first. But once we got connected the service was great. Colby was responsive, informative and got my repair done very quickly. He was kind and professional.

First the Dispatch team was responsive, thorough and very communicative. Secondly, the team that came out to support was amazing and found the right fix. Colby King came out and was quick, efficient and very informative. I would absolutely use them again and recommend them to my friends and family!

Ultimate Pools had a cancellation and slotted me in to the spot which was perfect timing! Colby King diagnosed my pool problem and fixed it in a very short period of time! He was very informative, courteous, professional and didn't mind answering my numerous questions. Great job, Colby

Colby King was the technician who came out and he did a fantastic job. I have little pool knowledge and he was patient with all my questions and educated my ignorance. He was pleasure to do business with and I will be using Ultimate Pools again.

My pool pump had quit working, and Ultimate Pools was contacted to check out the problem. They responded quickly, setting up an appointment for the next day. I was given a time window and told they would contact me. The next day in the middle of the window given, I received a text that Ray was on the way. He arrived shortly after that and went right to work.

He not only checked the timer wiring, but also the pool pump. He quickly found the problem and repaired it. I couldn't have been more pleased with Ultimate Pools and specifically their technician, Ray. It's one thing to have qualified technicians, but and added bonus when they are friendly and personable. Overall great service!

Love these guys! What a great company for all your pool needs. They are easy to work with and fair pricing! Serving all of Arlington/Ft Dallas/Ft Worth areas

Ultimate Pools was dispatched by my home warranty company to evaluate a leaking filter housing and non-operational heater display. They determined freeze damage was the issue on my filter housing so the home warranty would not cover, which I expected. They never filed a claim for the heater display. The technician stated, to my wife in person and me on the phone, that he would make the claim.

The warranty company has no record of a claim from Ultimate pools on my heater display. I requested a quote for repair/replacement of the filter housing, heater display and mastic replacement from the technician. He stated he would get me a quote if the repairs were denied. After waiting a week for a response from Ultimate pools about my claims I contacted them via the text number they gave appointment updates through, as they do not answer their listed phone number and do not return messages.

Long story short, I never got a quote on the filter, they never answered me about the heater display and they quoted me $600.00 for the mastic replacement, but never measured my pool. They did not answer the phone when the warranty company called them and they do not return my calls. I would suggest anyone wishing to have a responsive servicer steer clear of this outfit.

I filed a home warranty claim, and they came out. When the gentleman arrived he thought he found the solution, and ignored everything I was trying to tell him. Then he lied to the owner about all of it and didn't document it. When he returned to replace the gage, he was supposed to bring a new O-Ring also but he ordered the wrong one so instead of being honest he again told his boss that it wasn't leaking despite the fact it was.

Boss just wanted more money out of me, and wanted to me to file another claim to fix the problem we actually found which is the original problem, but since his employee wouldn't listen to the customer and just decided to say what he thought that wouldn't cost them anything and they just keep my service fee. If you are an incompetent liar then apply here because this "owner" employs the best of them. Owner wouldn't even give me his name when I spoke with him! Worst service ever!

I have a dedicated backwash line that burst at the elbow just after the multiport so I called JT Ultimate Pools again, because I had a very good experience with them the last time. They scheduled me a few days out and showed up a day earlier than expected. I didn't notice the text message but luckily I was home. Brian came out and replaced the 2 elbow sections after my multiport and charged only for a service call.

I just tested it and it works perfect again. Thank you again JT Ultimate Pools! As reference, I have never used them through a warranty service. I called them directly and paid them directly. Have used them twice now and am extremely happy with them.

After waiting 3 weeks and not hearing anything from them about a part they said they ordered, and my calling them several times and always being told someone would call me back (and no one calling back), they told me that my home warranty company had denied the claim. So I called my home warranty company to ask why (because the part listed is covered in my warranty) and they told me that they never denied the claim but were awaiting more info from the JT Ultimate Pools. What a joke. It has now been 3.5 weeks since our pool stopped working and it still is not fixed.

RUN LIKE YOUR HAIR IS ON FIRE! NO Communication! They never come back or call back when they say. They don't Call Back when they say! They never show up with the right parts to complete anything! Tech is unprofessional and lacks communication skills as well! Dealing with this group of jokers is the absolute WORST experience I've ever had! WHAT A JOKE!

Terry and his techs are OUTSTANDING. I am a pool builder and do pool renovations, when I need to replace equipment I call JT Ultimate Pools! TRIPLE A+.

After a bad experience with another pool company, our home warranty company assigned JT Ultimate Pools to come and fix our leaking hot tub. Turns out the check valve was rotted out, and Brian fixed it for us very quickly and in a friendly and professional manner. The other company didn't even look at the valve, and Ultimate Pools went above and beyond to make sure I was satisfied with the work. I'm thrilled to have found them and have requested my warranty company send them out again for a heater issue I'm having. If you get assigned these guys with American Home Shield, count your lucky stars! They actually get the job done, and they do it well! I highly recommend them.

I first heard about these guys through my home warranty service. After a few disappointing companies, these folks showed up. They came through, were courteous, and answered general questions I had. They did some work for me outside the warranty, and decided to hire them for this summer's pool service. I've been very pleased with their servicing.

They send a receipt by email detailing what they did, time spent, and chem levels. I thought I'd reviewed this earlier, but I would recommend them for pool services for sure.

I have been absolutely impressed with Ultimates service. After another service company did a poor job and another tried to sell me a new pump (replaced previous month so it was new) I lucked out with these guys. The pool is always cleaned great and you even get an email description on the service they did. I would recommend them to others

I really don't understand the other reviews but they have been nothing but professional with us and they get it right whenever we've experienced any issue! We were messed with horribly by American Home Shield along with we fix Ugly Pools and these guys rescued us once again!

This company was hired month to month. They charged my credit card for months after I cancelled over the phone and it was acknowledged by 2 ladies in the office. They charged me for work they said they did on my pool yet no one authorized the work and when I asked them to provide the authorization, old part anything that proved the work had been completed it was crickets.