Crystal Clear

I cannot say enough good things about Johnny Torres with Crystal Clear pools. We had another company hired to resurface our pool and it was a nightmare. They would show up whenever was convenient for them with no warning for us. They poured acid water in my garden, flooded my neighbor's yard when the pool was drained. The crew were supposed to fix a superficial crack in the beach area and broke through the gunite and made a huge ditch in the beach.

The plaster cracked within minutes of being done. After a week pieces were falling off. Color was splotchy, etc. In other words everything that could be wrong was wrong. Enter Johnny Torres and his crew. They were always on time. They were friendly and efficient. Great work ethic. And the place was kept incredibly clean. They fixed the beach beautifully and Johnny picked out the perfect stone for the beach.

It looks better than it did new. The pebbletech is amazing and even all around. The pool looks brand new. And he did his best to get it done as quickly as possible. All of this for the same cost as the first company. He also found us a new basket for our skimmer which we haven't been able to find. Johnny promised us a professional job which we would be happy with and he delivered an even better job than we could imagine. Highly recommend them.

We have been using Crystal Pools for maintenance and repair for more than 10 years! Ryan is prompt and responsive and extremely helpful with any repairs that are needed to be coordinated. Shane, who is our pool specialist, is very reliable with excellent integrity and does a great job with weekly maintenance. Most recently we had Esteban as our pool technician to replace our pool lights and he was courteous and kind and professional and did an amazing job! We have been extremely happy with Crystal Clear Pools and appreciate their excellent service.

DO NOT WASTE YOUR MONEY! This company was hired to fix a leak in my negative edge pump. It took weeks to get someone to come out (they are still using the covid excuse for no techs available). A guy eventually comes out and changes the ole check valves but still can't get the pump to prime up. He says he has to come back to replumb anothe valve. Sure ok.

After another delay and me emailing to find out when they would actually show up, they appear and replumb a valve. I get a text saying the repair was made but it didn't fix the problem I hired them to fix. This new "repair" has caused my main filter pump (which was working just fine before their "repair") to lose prime. The pump ran dry for hours before I caught it.

I have emailed them and they responded by sending me a bill. I had to pay someone else to come out to get the suction lines primed. And within a day it lost prime again. THIS PUMP WORKED FINE BEFORE THEY TOUCHED IT! Their repair created a whole new problem with a different pump and they won't respond to my emails about it. Great way to run your business there! They have created a disaster and are refusing to address it.

Crystal Clear Pools provided us exceptional service completing a plaster patch of our swimming pool. Johnny Joe Torres understood the urgency of getting this completed very quickly since it was causing our multi-family pool to be closed. He got a crew out on a Saturday and completed the repairs in one day! We will now be able to open our pool for our residents before the upcoming holiday weekend. We could not be more pleased with the quality of the repair, the professionalism and the quick turnaround time as promised. We will definitely be using for our future needs.

If you need a pool renovation, you can't do any better than Crystal Clear Pools and Spa. From their estimator Chris to the office manager Jennifer to our project manager Johny and our pool technician Alex, you couldn't ask for a more professional, friendly and efficient group. We even had the owner stop by to help troubleshoot a last minute hot tub issue.

When Chris came to estimate our renovation (new coping, tile and pebble tech surface), he explained every step of the process, gave a general timeline and offered options for all the surfaces. He was patient and explained all our questions. Jennifer handled the "boring" process of contracts and invoices with a kind and welcoming presence. Johny was a project manager's project manager.

He was on top of everything. His communication with us was stellar both in keeping us updated and answering questions texted or called to him. His crews were excellent and he moved them in and out with ease. The masons and tile crew and their support staff were skilled and performed at a high level. The worksite was cleaned each evening and they were all very good at answering questions as well. I would highly recommend this company.

We receive excellent pool maintenance and repair from Ken Ford and his team. When we refinished and retiled the pool and spa, Johnny Tores' team was excellent. I am very pleased with the communication and responsiveness from both gentlemen and their teams. Services: Swimming pool resurfacing, Swimming pool water analysis, Cleaning, Remodeling, Hot tub equipment maintenance, General repairs & maintenance

Crystal Clear Pools is the best. We needed our pool resurfaced and a new medium put in our pump to bring it up to date. We needed new tile and new surface all around. They did a wonderful job of working with us from the get go. We were in the loop on everything they were doing. Never did we have to call and ask what was next and when it was going to be done. Totally professional from the start Johnny and Brett were the best. If you you are in need of pool repairs look no further. Crystal Clear Pools it the best in Austin Texas.

Crystal Clear Pools and Spas exceeded my expectations for remodeling my 9 year old pool. Working with Brett & Johnnie was a pleasure. They were responsive to all of my inquiries and were very personable. Crystal Clear was a bit more expensive to use than other companies but the high quality of workmanship definitely made up for it. You get what you pay for in this world and I feel without question that I received a quality product. Highly recommend.

I worked with Johnny on the repair retiling and resurfacing the pool. He was very responsive and his team did a great job. Because I liked them so much I hired them to do my regular cleaning. Hutch does a great job. He's the best pool cleaner I've had and I have been through many over the years. Always courteous and on time and the pool has never looked better!

The owners response to our post is laughable. They are not addressing the root issues and blaming the winter storm. The pump was broken well before the storm, we have been in continuous communication with this company for a year on all of the issues and deficiencies with this project. This response is typical of the poor service and misleading communication we received and further proof for prospective customers what it's like to be mistreated by this company.

Hector the pool guy is so professional and does an outstanding job. Thank you so much for all your hard work

Crystal Clear has been the contractor working on our neighborhood pool for over 2 months. There have been endless delays and what seem like excuses. The work has dragged out and been has continuously delayed. The pool has been torn apart and barely getting worked on for a month now. I would not recommend them for serious pool repairs because they are not staffed to complete a project in a timely manner and do not seem to plan ahead to keep a project on time. Also, when I called asking for information / an update, their staff was unnecessarily rude.

I've used Crystal Clear for 10+ years, so I don't give a 1-star lightly. Was very happy with there service for several years, but a few years ago things started downhill sharply. - Technicians started simply not showing up to service. We'd still get billed, and it would take a lot of phone and email to get a credit. Sometimes I just gave up and took the hit, as long as the pool wasn't in trouble. - One tech (Lewis), when he did show up, left cigarette butts in my yard, and frequently neglected to clean. - Another tech (Jordan) failed to show up frequently; didn't backwash my filter for 2 months; emptied my skimmer baskets on my lawn; and one time called to tell me he couldn't make it because of traffic that day.

Which would have been fine if I didn't see him through a window parked next to my house as he called me. The last straw was when all this turned into an Epic Algae Bloom. Jordan (the person servicing it!) commented on how bad it was, and that I (!) should do something about it. I tried calling them a few times, finally got them to say they'd come out sometime, and then nothing happened.

By the time a tech came out, I was handling it myself. I've seen where the owner reads and responds to these reviews. Rather than comment to me on how the relationship could be salvaged, I'd suggest you look to your team. It has been clear for the last 2 years that they have no interest in making your business successful, retaining customers, or providing a quality service. Example?

I wanted to buy a $4k heater off of you. I was told they couldn't get one for 5 months. 2 weeks later, I had a running pool heater from another company. And I have given them many, many 2nd chances on the issues above. UPDATE: CCP&A are the only people that have done my chemicals. I've since learned that my cyanuric acid is at 189 PPM (should be ~50). I now have to dump almost my whole pool because their techs couldn't be bothered to check or manage the chemicals.

Johnny and his crew took care of my pool needs. I had some leaks that needed to be fixed and also a Pebble Tech upgrade to the worn plaster. His crew did a great job matching and pointing the mortar after the leak repair and the Pebble Tech color (Granite Blue) came out exactly as expected. I will be using them in the future to upgrade my filter and pumps as needed.

We thought we had a slow leak in our pool and a neighbor highly recommended this company. They fixed his leak five years ago and he thought they were great. I contacted them to provide leak detection. I was frustrated initially because they would not return calls for me to order their service. The initial communication was very poor, but I pushed on because my neighbor spoke so highly of them.

We finally booked the appointment after multiple calls. They came, detected where the slow leak. They circled the deck and drilled a small hole. I received a $600 invoice for the leak detection and $1,200 bid to have them do the work. No calls from them to explain what they found afterward. I just receivd an email with 2 invoices. I called and discussed the leak.

I told thew will promptly pay the $600 (which I did). Then would call them back after discussing the repair work with my wife. We were already to hire them to complete the repair. I called and left a message. NO RETURN CALL. I then emailed the person who sent the invoice (Seth) and never heard from them. Considering what I already experienced when scheduling the leak detection, I stopped myself and thought.

Why am I chasing this company to hire them? I am the customer. I had to chase them to hire for the leak detection and now I am chasing them to hire and complete the repair. What is the experience going to be like if I hire them to do the work and something goes wrong and need them to come back? I already know the answer to that question, so reaching out to one of their competitors. This company obviously does not value their customers.

They've been cleaning my pool for over a year. Adolfo cleans it weekly and does an incredible job.

Have been using Crystal Clear for years. Juan Carlos does an exceptional job taking care of our pool weekly. He spends a good amount of time making sure everything is cleaned properly and always communicates with us. When we had a concern about an area in the pool, he arrived almost immediately after we sent the email. Great service!

The ace Leak Detection Team (Connor and Nikko) from Crystal Clear came out in response to our request to find a suspected pool leak. They showed us we don't have a leak, and showed us how WE mere mortals can figure out for our own selves if we do have a leak later. They topped that off by showing us some things about our pool and spa plumbing that we sure as heck didn't know before, and gave us valuable advice for taking care of a couple of incipient problems before they became big issues. Love these guys!

It's been about 6 months since we've had our pool and we absolutely love it. It was a HUGE project that needed more than just normal planning. I spoke w/ numerous pool companies, but chose Jimmy and Crystal Clear Pools partly b/c of their quote, but mostly b/c of the good reviews and communication with me. This is a pool built on the side of the mountain that would need tons of concrete and steel.

We set expectations about the process and the completion date and all were met. Everyone who sees our pool cannot believe how well it turned out. We are so happy and if Crystal Clear Pools can put this infinity pool on the side of the mountain, then I'm sure they can build your pool too.

I called to get a quote for weekly cleaning on my pool and turned out to be such a horrible experience! A lady by the name of Andi answered the phone and was so incredibly rude from the start of the conversation. When asking for a quote she sighed and then stated a can give you an estimate- anywhere between 240- 340 a month. I asked how can I get a more accurate quote and again acted incredibly annoyed I even asked that question and said I would have to sign up for service first to get an accurate number and there would be a fee for sending someone out to do that!

At that point I stated not worth it and hung up. This lady was so incredibly rude and unprofessional! Please please please get someone that actually LIKES people to answer your phones.

Giving them a 1 star review for their horrible driver who doesn't know how to drive. He not only cut me off (which in the process crossed a solid white line) but apparently doesn't know how to use a blinker either.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only because of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not.

It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent.

It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

I watched a member of the crystal clear team help a woman who was really struggling to get her broken down car full of kids off of a busy road. I do not have a pool but if I did any company that chooses people like that gentleman to represent them would be who i would want to do business with.

I was very happy with crystal Clear Pools I needed some service work done and called a few company's. They where easy to work with from the start and got me scheduled right away. Cameron the tech they sent was great he explained everything well hooked up my system and had it working fast. Good people

After some bad experiences with two dodgy pool companies, I finally stumbled upon Crystal Clear after following up on a NextDoor recommendation. I am very definitely glad I did! Now the expert Adolpho comes to clean my pool superbly well every week, everything is under control. I have never experienced so much as a minor chemical imbalance, let alone the periodic rampant algal outbreaks I experienced with my prior company. Cris and Cameron also ably fixed the electrical and system board problems with my Jandy pool controller, as well as replacing depleted sand and broken laterals in my pool filter.

Everything in my pool runs beautifully these days, and the professionalism these guys show is tremendously refreshing after my prior maintenance nightmare. Hugely recommended.

They came out and gave me an estimate and then never returned my calls after. I called the salesperson multiple times and zero response. It seems a waste of money and time to come give estimates if you aren't going to bother to do the work.

We can't thank Crystal Clear Pools enough for the beautiful job they did on our new pool and spa. If you're looking to build a pool, call Crystal Clear. They finished the job ahead of schedule, all of their employees are super professional and courteous and there were no hidden costs. I can't say enough good things about them.