J & W Heating & Air

I had a fantastic experience today as we just moved into the Jacksonville area and I was unaware of the condition of our current AC unit. My technicians name was Noah and he was very kind, informative, prompt, and hard-working. Plus my animals loved him. I recommend this company to anyone and if you're fortunate enough to get Noah it's an added bonus :

Extremely happy with our service with J&W. Dennis was extremely helpful, professional and friendly. Answered all our questions, replaced our capacitor within minutes. Super nice guy, good prices and quick service. Overall great experience and would highly recommend them! Service: Repair HVAC

I have been using J& W heating and air for the past 3 years. They come out twice a year once in the fall and once in the Spring to service my air conditioner As a preventative maintenance. Every technician that has visited my home has been very professional, honest and and respectful of my property. I highly recommend their services.

I had a brand new A/C installed 6 days ago. As of last night, the system stopped working. I have had a great relationship with this company for the past year until now. I am beyond disappointed. Communication is poor and so is the quality of their work. I called today and was promised someone would be here at 7:30p to fix my brand new unit, however, it is now past 8p and I am being told the tech is busy and can't come right now. UPDATE: it's now 9p and no sign of tech The city is supposed to be coming to inspect my unit tomorrow, unless they cancelled it without my consent.

The representative I spoke with suggested I cancel my inspection since the unit wasn't working, I advised them I wanted my inspection to remain scheduled. If my unit fails the city inspection, I understand it looks bad on the company. Trying to cancel an inspection due to their poor quality work is a dishonest business practice. I paid almost $9k for my new unit not even a week ago and it's not functioning. In hindsight I wish I had used another company.

Steven is awesome. Always does a great job. Keeps me informed & I learn something new every time he comes out. I would like to keep him as my service technician. J&W is a wonderful company.

Quality customer service and installers are difficult to fine these days. My wife and I want give thanks to Jackie who sold us our new HVAC duct and ventilation system, along with the installers Dave and Bobby. Jackie was our first point of contact; his professionalism, knowledge, and customer care is praiseworthy. We wanted a zoned system but after his careful analysis he found a better solution that saved us money! Dave was the first installer on the job and he was courteous and professional.

His attention to detail and interaction with my wife and I is very commendable. When his partner Bobby arrived on the install his performance was stellar and customer service great. These men represent J & W Heating and Air with the utmost integrity. My wife and I appreciate the quality work and pleasant demeanor of all the representatives that we had the pleasure meeting. We will recommend this company to friends and family or anyone looking for a Heating and Air company. Thank you for a job well done. Racine and Candy.

I just had an electrostatic air filter and a ultra violet light install on my system for hopes of cleaner air in my home due to pet dander, mold, pollen and dust allergies. It's only been a few days and I cannot believe the difference. Ross is my A/C guy from J&W and I couldn't be more pleased with his work. Highly recommend!

Had A/C replaced. JW the consultant was very knowledgeable about the product. The installation was done efficiently and and in a timely manner. Refer them to friends all he time. The installers were John and Surge were very polite and mannered. Pleasant young men to have done the work. Answered all my questions. Very happy here

I would like to share my experience. First the company had what I needed in stock and schedule the replacement of both my air conditioning units fast. Earned Two stars! First thing I noticed that bothered me was the fins on the air handler were bent right out of the box. I noticed because I inspected them prior to installing. The installer did what he could to straighten them.

Thank you installer! After installing the units I noticed the UV light wasn't installed. I called the company to report the mistake. The guy on the phone told me my unit doesn't need a UV light, (but didn't say anything when I told him I wanted a light at time of purchase). I told him I wanted it anyway. I was told several times they were bringing it to my home.

I took off work with no shows and no reason why the UV light wasn't delivered. I even volunteered to install the light myself. Purchased units in September 2021; writing this post January 2022. They did reinstall the light I already had in the older unit, but ghosted me after several failed delivery promises. They will not answer my calls! They had every ability to earn extra stars and my recommendation of the use of this company, but failed without explanation. If the light wasn't written into the package, just tell me. 16k investment $300.00 light missing. The UV light has been installed.

I bought an AC unit from J&W Heating and Air. They were very easy to communicate with, even though I had to be at work. The all of tech's have been helpful and just recently had them come clean the ventilation system and do mold removal. My house feels and smells so much cleaner. Thanks J&W team for all the hard work! Definitely recommend them to anyone.

Always efficient service. Dennis is the best in the field. Knows what needs to be done and does it; Service: AC maintenance

Service Technician Tanner completed scheduled service check on my system. I was given notice the day before my appointment and 30 minutes before Tanner' arrived. Tanner was very respectful to me and of my home. After Tanner completed his checks of my system he explained the status of my Heating system and gave suggestions for protecting the life of my system. Awesome service!

Tech was informative, knowledgeable and professional. Took time to explain to me what certain parts did and why they were important. He didn't just try to sell me something he actually explained to me why it was needed. So far I'm a happy customer Service: AC maintenance

All of the staff are wonderful! From the point of sale (consultant), to the crew installing the HVAC system (6 mo ago), to the gentleman who came out today and did our 6 mo maintenance, and the office staff, I have no complaints. Everyone is very professional, courteous and appear to love and take pride in what they do! So important these days. Highly recommend!

Technician was Christ, on 18 Nov at approx 2:00 pm. As he has in the past he did an outstanding service! He is very thorough, performed best service I have seen over many years with other companies. I would highly recommend this tech for other homeowners. He represents J&W very well. Please ensure his manager knows what a great job he does. When asked, he explains all procedures with sufficient detail. J&W HVAC maintenance is the best!

Great Job. I had received a courtesy call to let me know that Tyler the maintenance technician would arrive within 40mins. Tyler was prompt and on time He was very friendly and knowledgeable. He explained in detail what he was doing. I had the opportunity of Tyler coming last year I commend him for an outstanding job. I have maintenance service with J&W Heating and Air. The company always notify me when time for maintenance service. I highly recommend anyone who is in need of there service.

Kyle went the extra mile. It's nice to say when somebody does their job exceptionally Kyle is an extremely thorough person. Actually no more now about my system than I did before. Thank you Carl for the great experience and thank you J and W Service: AC maintenance

I recently had a split unit installed. They showed up on time eager to work. Got their job done quickly, efficiently and it looks amazing. Regardless that it was a very small space and very hard to work in, not to mention the awful heat, they completed this job with a smile and with a wonderful attitude. Bert and Cory, Thank you so very much for helping my family with this split unit even though the conditions wasn't great, yall were great!

I honestly can't thank you enough for your hard work! To Dustin the Tech that came out on Labor day and helped us get our home cooler! You are greatly appreciated as well! If we could choose who came to our home every time to work on our unit we would choose you. You as well has a great professional attitude and smile regardless that it was a holiday and you were working in the relentless heat. We can't thank you enough. Dusty and John Reid

I had my AC unit replaced today and the two guys they sent did a great job and answered any questions I had. They even cleaned up where they worked and took any debris with them! I would highly recommend J & W Heating and air! They gave me a good price as well as a fantastic install!

Daryl was awesome! He came out and assessed what I needed for my new heating & air system. I felt confident in his recommendation. Dustin and Luke did an amazing job installing my new unit. All were very professional! I'm a very happy customer!

I had the most wonderful, fun, and informative experience with Rod and Phillip W. Both of these guys were wonderful on time, and extremely upbeat and made my Friday morning. From the moment they walked in they both made me feel like I was in for a exciting treat. I must say I was in for a great surprise and I hated to see them go. thank you Guys for having fun at my house.

J & W did our system in our new home - about a year ago - we were away for a few weeks came home HOT HOT but it was 9 pm! Called anyway by 10:30 on a Sunday night they were there and took care of the problem within an hour.

I have been a customer for while now. Just love this company. Steve and Steven and now Phillip W. have both been to my home to fix my unit. Very polite courteous men. I am very picky on who comes to my home.

J & W are amazing not only are the office staff amazingly nice so are the employees they were at my home before time replied back at all times and as soon as possible they are an amazing company and i will recommend them to anyone any day.

This is Theresa DeBose. I just want to say that Rod is an awesome technician. He is very knowledgeable and very informative. He took time to do what no other technician has ever done. Rod inspected and cleaned my system thoroughly. He made me feel like I really got what I was paying for. Keep him in your corner. Thank you again Rod. God bless you.

Great company. Just had my system serviced. The staff is customer oriented and sensitive to your needs. Bought my system from them and the service is excellent. Service program keeps your system like new.

It is always a pleasure to do business with J & W. Steven (#13887) has been to our home twice now. The first time was to make a repair on a very old system. When we bought the home we knew the unit was not going to last and at Steven's recommendation, we invested in a new unit instead of trying to put a band aid on one problem after the next.

Steven Van Dyke from J&W was extremely helpful and efficient with taking care of our brand at enterprise. He definitely knows what he is doing and we appreciate him taking his time to make sure our problem was solved!

Don Charrier was the tech that came out very professional and polite. Answered all my questions in understandable descriptions. Called with the coupon service. My wife's coworkers have used your company and gave great reviews.

Our technician Lisa was friendly, professional and on time. She diagnosed our AC problem quickly and fully described repair options, answering all our questions, and making sure we understood the costs involved. Once she had replaced the parts and checked it was working correctly, she walked me through the fixes and explained how the surge protectors worked.

We had J&W out to do a routing maintenance evaluation based on all the positive feedback. They were available for a routine appointment the same day that we called to schedule. During the evaluation they found that one of our systems was in need of repair.

Best service on install and follow up. Would highly recommend to all in need of A/C. Jason and Milac (spelling) did an excellent job and Phil was very efficient on a computer glitch follow up.

Very impressed with the service we received. When you're out of air in Florida it can seriously be an emergency and especially when there are children involved. They came out within 3 hours of the call from me and we had a brand new ac installed within 24 hours of that.

Don, worked on my ac unit on 01/27/17. He was very poised, professional and informative. He provided updates throughout the process of working and even introduced me to Lisa when she stopped by to check-in. Don was very patient when answering questions and effectively provided feedback to the questions I asked and provided training on the new thermostat he installed.

J&W may be the most professional, intelligent and confident company I have ever personally had the pleasure of interacting with. We had a dozen companies out to the house to try and solve a problem with our ducts and vents.