Golden Rule

Golden Rule is a great business to work with from start to finish. Their customer service is amazing and exceeds expectations. The technicians are extremely knowledgeable and professional. All their work is thorough and neat. Their prices are very competitive and scheduling is fast. I highly recommend Golden Rule.

It was a pleasure finding, engaging and observing the practices of a high quality organization like Golden Rule (GR)! GR quoted a reasonable overall project cost, provided adequate manpower to get the job done on-time and provided a high quality installation. Subsequent to the installation completion date a quality control inspection was scheduled and performed to ensure the entire system was operating properly. I highly recommend Golden Rule for your next HVAC project! We were pleased from start to finish!

If we could have rated Golden Rule 6 stars we would have. They replaced our AC units and we couldn't be more satisfied. With customer service sorely lacking today, you can reach a person on the phone who can take care of your needs. When you call, ask to speak to Jenn Clickner, she can guide you and set up what you need. Golden Rule is fortunate to have her.

She will send out the technician you need. She sent out Victor Alvarez and he was professional and talented. Jenn and Victor are problem solvers. They get the job done. We will always be big fans of Golden Rule

I don't know how they are doing good yet. I did call the front desk get email to email then a plans to do the job one and haft month no one email back and call back. When I called to follow up the front desk so mean. She don't want take more jobs. Nothing to hurt me only feel bad for the owner pay them but they don't the right job. Please take consideration before call this company to do the job.

This is a great company! Friendly staff - delivering that personal touch that a small business always offers. They will coordinate scheduling visits twice a year to check my home heat and air system, patiently answer all my questions, and give guidance on optimal system performance.

I cannot express enough how satisfied I am with the care and service that I received from Golden Rule. From calling into the front desk, being transferred and taken care of by Jennipher and Victor repairing our problem, our family was treated with respect, professionalism, and the utmost care. This company isn't just about the bottom dollar, I felt treated like family.also special shoutout to Victor for calling and telling me my dog was waiting at my front door!

Marlo is an extremely professional and knowledgeable AC technician. Straight up explained everything. No aggressive up sell which was a relief. I have had experiences in the past where the main goal was to sell you a system you really didn't need. I would have him back anytime! Service:A/C system maintenance

Marlo works hard and smart. Serviced my old units for 4 years since owning this home. But this time I needed to replace one of the units coil and condenser. Very knowledgeable on various product choices so could make the right choice for myself with confidence. He helped me understand the system set up and how the devices send/receive signals. Great to have Golden Rule take care of my family

We've been using Gold Rule for several years in 2 different homes in Houston. First to diagnose, repair and replace the AC coil in our attic. Since then we've had them come out twice per year for general maintenance and check ups. They ensured everything was up to par when selling our home before inspection, and did a general maintenance on our new home and found a gas leak. They are very quick to schedule appointments and solve any issues. Pricing is fair. We've had Marlow as our technician all these years, we love the service he provides.

Hi - I just saw the proposal from Erich. I am so impressed with the professionalism and thoroughness of the information! At long last: an ac/heat system proposal written in everyday language and clarity (I can understand the price comparison chart!), but still obviously composed with technical knowledge and expertise!

The original air handler in our 38 year old house quit this past week. A friend of ours referred us to Golden Rule. I called them at 3:00pm and they were able to get a technician (Marlow) to our house that same afternoon. Marlow was very courteous and professional. He was very knowledgeable and quickly diagnosed the issue and recommended a brand new air handler.

We agreed that it made much more sense to replace everything rather than attempt to repair the existing ancient unit. After some bargaining a very reasonable price was agreed upon, the order was placed, and an installation crew scheduled for the next day. The crew that arrived the following afternoon was also very professional and polite. They worked very hard in the heat of the afternoon (thank God it wasn't July) until the job was done close to 9:00pm.

The installation was clean and neat. Everything was brought up to code. They cleaned up and swept the floors on their way out the door. They went above and beyond. The transformation in my attic is amazing. We can see and FEEL the difference. Thank you Golden Rule!

I accept the proposal and look forward to you handling our needs. You will be our exclusive HVAC vendor from here on out unless something changes on your side. Please set a time to come out and perform the inspections and cleanings.

It is very comforting to know you guys are there for my business when I really need you. Thanks.

We love these people. They are good at what they do, and they have been more than fair with us regarding recommendations and prices.

Golden Rule has been the only A/C repair company we have used in the past two years they provide us fast immediate service, always kind, professional and courteous, very honest and always prepared. I would highly recommend them to anyone.

Dylan arrived. what a GREAT job! He was very professional and had us up and running in no time! Keep doing exactly what you're doing! Dylan did a GREAT job!

This company is really the best HVAC in Houston. We've used them several times and they are always prompt, professional, courteous and knowledgeable. They have always fixed our problem quickly and at a reasonable price.