Advanced Restoration

Adolfo was very compassionate, helpful, and friendly during the tough times. He was very informative on what and what not to do. He did a great job. Thank you Adolfo!

This review is for Adan who did an amazing job drywalling and painting after water damage. My place looks brand new and he did it so quickly!

5 STARS ***** These guys came highly recommended. They are the best for Water Damage Restoration Experts. Technicians Adolfo and Vivian were punctual, dependable, and extremely knowledgeable. We had three serious leak issues at El Portal Gardens Senior Apartment, San Pablo- property. And they cleaned and treated the damaged areas with their equipment in a timely manner. We were very impressed by their services. Excellent customer service and superior repair men and women.

Horrible company. They put some dehumidifers at my place which did not work well. They did not give me any progress reports and instead kept on upselling me services because my insurance was going to cover the charges.

They did good job to tape up the area so the room or floor do not get dusty. Great service and came on time. They usually come in the morning like 8.30am ish. Make sure your cell phone is on or not screening out unknown call.

Dear Owner, 7/28/2021 What I could not understand is that AR insisted on removing the living room floor that had no water damage but left the wet kitchen floor and wall alone. Event summary: 1. While AR crews were removing the living room bamboo floor, exposed the subfloor, that was dry. I called AR supervisor asking why worked on living rm, the leak came from the kitchen. 2. AR Supervisor refused to discuss the detail work and hung up on me.

We as consumers who pay the bills has the right to know what the scopes of the works are. Is it too much to ask? especially the crews were not working on the wet floor. 3. Your communication to HOA Mgr who described the living room floor "mold and warped" was not true (I was on the job site neither HOA mgr or AR supervisor) 4. After your $5K service charge, we had to hire people to remove the wet kitchen floor, cut drywall and dried the kitchen over 10+ days. What have Advanced Restoration done? If AR had communicated with me, the outcome would have been much different.

Great company and great people. Very professional, personable and reliable.

Amazing experience! Extremely professional and gets the job done quickly! Very responsive and punctual. I would definitely work with Advanced again!

Our upstairs toilet overflowed causing damage to the bathroom, laundry room, hallway, bedroom and leaked through the ceiling, causing damage to the kitchen as well. Called our insurance company who were ready to dispatch their water damage vendor-of-choice Advanced Restoration. We were exhausted from cleaning up what water we could and opted that they come first thing the next morning (but Advanced Restoration would have come that night at 930p if we wanted).

These people are pros. They immediate identified the boundaries of the water damage on both floors (using moisture meters and infrared cameras), and began the process of drying, containing and demo. PROS: - start-to-finish, all of the different crews and their home office were pleasant, polite and helpful - work was super thorough - made sure they didn't miss a single drop of water that could cause future problems - protected our floors and carpets from minute one - protected our kitchen and the rest of the house well during demo, reconstruction, painting, etc. - covered every last detail to make sure the affected areas looked as closely as possible to original - worked with us on making sure paint was a match and tiles were a close match; very cooperative - they didn't "coast" when the majority of the work was done; even the last piece - cleaning the massive carpet stain - they did an amazing job! CONS I only had two issues worth bringing up: - communication was a bit lacking.

They have a project manager for both the drying/demo phase and the reconstruction phase. Yet, they didn't really communicate what was happening & when. They were very forthcoming with this information if you asked, but I had to be proactive and ask "what was happening today?" "what time will you be back tomorrow AM?" etc. Just FYI. - We lost a LOT of time between the time the drying/demo part was finished and the reconstruction actually started, leaving us with a house under construction and divided with plastic, zippered containment zones.

I had to chase and chase the guy who was working on our estimate for days and days to get it done so the insurance company could approve and re-construction could start. You really have to stay on top of this portion of the process, FYI. Also worth noting, each day seemed to be a different set of people working, which is maybe par-for-the course, but just FYI.

Please note this was happening during the COVID pandemic and all of their office-based, coordination employees were working remotely, so I cut them a bit of slack, but they all took it in stride. Overall, if I ever had an issue where I needed a service like this, I would use them in a second.

Juan Cerna has been awesome! Responsive and prompt on every request. The office staff is always quick to reply and provide the highest level of professionalism. Reports and proposals are clear and detailed (w/ photos). I am confident that Juan provides a competitive cost for each job and don't feel he has ever proposed excessive equipment as most restoration companies may try to do. Glad I found this reputable company. - HOA Manager/ Property Manager (15+ years)

I have worked In property management over 10 years, and have experienced different remediation / restoration team. I would like to say, By far Juan and his team have exceeded my expectations at all times. They are very reliable, excellent communication and most of all they take pride and ownership of their work, even when things are missed they are ready to say Let's get it right for you instead of giving excuses. I can't say enough, but very grateful for their services! Thank you so much!

Advance is one of the best in the business. They have a great response time and always arrive well equipped to get the job done right. All of their workers are professional, courteous and knowledgeable about the task at hand. I've used them way too many times and they have never let me down. Great company with great management.

A word of warning. DONT pay prior to them coming up to give you a bid! They require $250.ridiculous! I pd by credit card then saw bad reviews and decided not to use their service.called was promised a refund check would go out. NOPE NEVER RECEIVED.PUT IN DISPUTE WITH MY CREDIT CARD COMPANY!

Advanced restoration is the best around! They came in and saved the house when it flooded out due to a broken supply line. Definitely recommend them to everyone needing restoration from smoke water or fire damage

Our condo was flooded due to a backlog in the main sewer line. There was extensive damage to the walls and floors. Advanced Restoration was employed by the HOA to perform the remediation and restoration work. We were lucky to that we had Rich Torres be our project manager. He was always accessible and responsive. His tram also does great work. They were professional, knew what to do, and their work was very clean.

In this situation where the HOA property manager was non-responsive, Rich became my point of contact even though it wasn't necessary his job. I want to thank Rich for going the extra mile to keep me in the loop about the work being done in the unit.

Advanced Restoration was great! I called them for some water under my house and they came out right away and set up the drying machines. They accessed the situation and figured out the problem from coming back. Daniel the lead on the job was great, showed up when he said and was great at communicating! The owner Richard came out and helped one of the days! The water is gone, the smell is gone and the problem fixed. Thank You Advanced Restoration!

I would strongly not recommend this company. Here is a list of the things I experienced: Didn't show up the first day without calling, Worked very short days, couldn't answer basic questions about their work, provided incorrect information about the type of carpet cleaner they would be using, didn't complete work they said they completed and were paid for, left equipment (multiple large fans) running at my house after they were "finished", left equipment piled in my bathroom over the Thanksgiving weekend without a mention of it and no way to reach them.

Their crews were not well supervised and their was no quality control over their work. I am missing a few items that I suspect their workers may have taken. I have no proof so have not filed a claim but it adds insult to injury.

By far the most aggressive sales man I've ever met in uniform. Very unfortunate that his professionalism is questioned when wearing his uniform and the prior reviews on the site

If I could give them zero stars I would! I concur with all the other reviews about their lack of communication and professional courtesy. They came in to do water mitigation on my floors and they damaged my hardwood floors (left big stains that are not coming out) and it's been three months and I can't even count how many calls and emails and they still haven't fixed it or given any indication of when they will.

Unfortunately for me, I have to do through them bc they caused the damage in the first place but if you have any way to avoid them, do it bc otherwise you'll find yourself dealing with the headache and hassle of getting them to respond for months!

Do Not Hire this company. This company is terrible. I couldn't live in my home for 6 1/2 month due to severe water damage. This company Doesn't stick to a timeline, unprofessional, takes on multiple jobs leaving projects going untouched for months. They were suppose to start rebuilding, installing kitchen cabinets, and hardwood floors through out the home that had been damaged in May 2016.

The house went untouched for a months. I called the supervisor out to find out what was going on, he had no answers. The left debris outside the home which after complaining finally was removed. In July still no work had been done, and timing couldn't have been worse. My husband got sick and was released from the hospital into Hospice Care. After raising hell with Advanced Restoration about not having a comfortable place to bring my husband home to, they said they no longer wanted to work with us.

My husband passed away a week later. They were unsympathetic and never took responsibility for not working on the home, never received any explanation of why the work was not completed in a timely fashion. Never even expressed their condolences or try to make the situation right. After hiring another contractor who got the job completed in 2 weeks, discovered the advanced restoration had broken my stove when they were moving it and never even told me, just stuck the nozzle on hoping I would not noticed. Also found a broken vase that they had broken packing our belongings that was wrapped in paper and thrown in a box. Only got 1 star because it wouldn't allow ZERO Stars!

This company contracted by AAA made our challenging situation an ongoing nightmare. No communication, delays due to overbooking, and a general careless vibe from their team, especially Starr, their "Project Manager." Stay far away.

So bad. So So So bad. AWFUL! If AAA tells you to use them, find SOMEONE ELSE! These people don't talk to each other, don't talk to your insurance, and CERTAINLY don't talk to their customers. They take the most stressful thing happening in your home and make it 10x more stressful. They have a really rude attitude and they have no respect for your home.

They don't do the restoration in a way that it can be easily repaired, they take for granted that your insurance is just going to cover everything. They cause damage to things that weren't damaged to start. They don't listen to homeowner requests, try to squeeze insurance companies, don't care that you have young kids or pets or anything.

We had them come out for water damage, and even when I was crying about the loss, they were dismissive and rude, they didn't care that we were under stress or confused and scared, they just made it so much worse. We had 5 different teams come, none of them talked to each other or the project manager or us.

Anyone in the real estate game knows how difficult it can be to find great companies with integrity, follow through, and reasonable pricing. I thought Advanced Restoration was all those things after meeting with Jeff. After a brief consultation I had told Jeff I was ready to start work ASAP. He gave a rough date after I asked for a date set in stone.

I finally was able to schedule a date. I followed up prior to the date rather than him. The day the work was supposed to begin, no one showed. The company did not have the date in their calendar even. Jeff was hard to get a hold of. He apologized days later and stated the the sub-contractors he hired for the job canceled. Why didn't he communicate this, and also why wouldn't Advanced Restoration have the job in their calendar?

He promised to send over a contract two to three times after that and did not. He seemed like a nice enough guy but in the end he was either negligent, incompetent, or a combination of both. My hand was forced and I had to go with someone else after being extremely patient and understanding and giving them all the chances that most customers would not have stood for. If you are a busy adult like myself, wasting as much time as I did on something so major was a huge setback and very frustrating despite my yogic ways.

Finding water on the kitchen floor is not a pleasant experierence. I called the insurance company and they sent two men from Advance Restoration. Marco found the source of the leak, (plastic hose to the referigerator), then he and his partner got to work. They were very thorough and when they were finished for the day, the fans were running, the floor was as clean as it could be and I was very happy.

They did a much better job than the company that did the same kind of work 14 years ago. Christine from Advance Restoration, the site manager was very professional and knew what she was doing.