Excalibur Plumbing

I've used this business in the past and had pretty good luck. They replaced a water heater in my old house and fixed a few minor issues in my new house. My current water heater just decided to go out. It was 15 years old so I guess it was time. I contacted several plumbers, including Excalibur, to quote a new water heater and I got an automated response from Excalibur asking me to contact their local office.

I ended up chatting with one of the reps via their website who took down my information and said someone would be in touch. No one ever called. In hindsight, I should have called their office instead of chatting with a rep online but when your juggling work, multiple bidders, and screaming kids, you've got to do what's most convenient. I had to give the business to someone else who managed to show up within a few hours of sending a quote to me.

We had a leak under the kitchen sink and a wobbly faucet. You never know who to trust. After searching many plumbing company reviews, we chose Excalibur Plumbing. So glad we did! From setting up the appointment (Brice was friendly and listened to our issues) to the actual service call. Eddie Guerrero was experienced, knowledgeable and very nice. Issues were addressed timely and price in line. We have finally found a trustworthy and honest plumbing company. Thank you Excalibur Plumbing and Eddie, who I will always request in the future.

Excalibur juggled their schedule to get us hot water ASAP. Eddie installed our new water heater. He was both knowledgeable and competent. I am very grateful for their quick response and highly recommend their service. Service: Water heater installation

I was trying to get work don't on my Hot water heater, and I have a Double Wide Mobile home, and they said they don't work on mobile/modular homes, with they amount of homes in the area that fit this classification, I am highly disappointed that I had to wait half the day to get an e-mail or call back, just to be told this. now I have to try to find another company very disappointing after all the other great reviews.

Called them for a water leakage issue. They scheduled for a next day visit. Jason arrived on time and provided a complete diagnosis of all pipes and drainage, luckily No leak was detected, but they still offered free estimates which gave me assurance that things are ok. Very honest and professional. Will definitely use their service again. Definitely recommend them.

Eddie visited our house the very day we called about our water heater. He came out, inspected the very tough location where the water heater is located and delivered an estimate with 3 options on the spot. We decided which direction to go and let Eddie know at which time he promptly scheduled our installation. On the day of install he arrived when he said he would, put down every type of floor protection you can imagine and proceeded the very difficult task of manipulating a 50 gallon water heater out of a small closet 10 feet up in the air.

He worked with his partner to remove the old one, replumbed and installed the new one, again in a very tight space. Eddie ran all new venting to the outside, added electronic monitoring, and crawled under the house several times to make certain the drains were all functioning properly. We could not ask for better service and the attention to detail was amazing. This is our second experience with Excalibur Plumbing and they have both been wonderful experiences. Great customer service!

I had a great experience with them recently when they came out to my house to fix a leaking hose bib. It turned out that I needed a new pipe which required going in through the wall of the bedroom. Eddie was very professional, showed me and explained everything he was doing, and was very friendly to me and my dog.

Jason did a top notch job. Showed up right on time and the installation was done and tested very quickly. No fuss. no mess. Will use again! Service: Install garbage disposal

I found the sticker on my garbage disposal and called Excalibur. I spoke with Brice and he helped me trouble shoot the issue and advised me of my warranty. So they resolved my issue with one phone call. I am happy with the quick response and friendly service.

Noe and Jason did a phenomenal job for me today. I've never felt so comfortable and taken care of by service reps like I did today. I've been taken advantage of by other plumbing companies and these guys both took such great care of my needs. This company has become my new plumbing go to company because of the excellent service I received. I won't use anyone else. The price was very competitive as well. Overall - best company to work with! Don't waste your time with anyone else.

Late yesterday afternoon the the pipe to the outside faucet of our home broke. To stop the the flow of water I had to cut the water to our house. I started calling plumbers, hoping someone would come respond the same day and repair the pipe. Two of the four plumbers I called, there was no answer and I left messages asking them to return my call. The third plumbing company answered the phone but told me the dispatcher would return my call to schedule the repair.

When I called Excalibur, they answered the phone and told me they would respond. Within 20 minutes the Excalibur employee (Richard) was at our home, repaired the break and the water to our home was restored. Excalibur was responsive, friendly, and did a great job!.

Top notch, they called to let me know their plumber was on his was as promised and everything went completely smoothly with a knowledgeable and friendly plumber. Service: Install toilet

I had a slab leakage. After Jason ran a whole day's manifold diagnosis, he claimed he found out the leaking line. According to him, he isolated the line, the leakage should stop. The pic shows how it looked like a few days later, water was all over my garage. Texted and Called Jason several times, no response. I wrote email to Excalibur, nobody ever replied.

I paid $1000+ for the diagnosis, Excalibur only invoiced $900+. Called them multiple times, I was told by Bryce that Jason would call me back or Bobby (master plumber) would call me. A month has passed, no calls.

They needed to disconnect my water softener and see what was clogging up the cold water in the kitchen sink. He had it fixed quickly and have had no problems. I really appreciated talking to someone who knew plumbing when I called to schedule the visit.

Eddie Guerrero came and drained our 2 water heaters today. He was very professional and thorough!

We had renters in our home without hot water, so in my mind we had an emergency! I called several places to get someone over ASAP, Excalibur responded and Eddie was at the house within a couple hours! Eddie did a great job with explanations, options etc. We had a new hot water heater up and running by the end of the day! Thanks Eddie and Excalibur!

Got Excalibur to come out and flush my water heater. Which they did for free when they found I had installed with them 3 yrs ago. Eddie checked water pressure and found very low to spec and changed out PRV same day. Added bonus was my sprinkler heads which were not popping up are working perfectly now. Eddie also did a good job installing new faucets in my kitchen sink and bathroom. They are not cheap but good quality does not come cheap. Very happy with service provided. Will go with excalibur in future.

I very highly recommend this company! They are the best. They are professional, knowledgeable, and so easy to work with. Jason resolved two separate plumbing issues that I had and I couldn't be more satisfied. So if the time comes and you need plumbing work done, these are the people you will want to call. Believe me, you will be totally pleased with them. Thank you, Ron

Jason did an amazing job! He responded quickly and did the install of ourtankless water heater. He was extremely professional, thorough, did not leave a mess and did everything he said he would. Best price and service I could find in the area. Highly recommended this company.

I highly recommend Excalibur Plumbing, especially Jason. Overall I have found Excalibur to be very reliable, responsive and efficient in scheduling, and flexible when changes are required. Specifically, Jason has helped us to identify and solve multiple issues related to hard-water damage in our home. He has helped us install a whole-home water filter and softener, flush hard water gunk from our lines, install a new tankless water heather, and restore many of our damaged fixtures to working order.

Along the way, Jason explained every step thoroughly and always provided an accurate cost estimate of the work. All of this work took multiple visits over a few months and some trial and error, but each time he leaves our home, Jason promises to be back and to be with us until all issues are resolved. From my personal experience, I believe he is talented at his craft, kind, and can be relied upon to do the right thing. We are thankful for Jason and Excalibur Plumbing!

Put in two hot water heaters last year. had leak on Saturday morning, I called them and was told someone would be here on Monday! Not good. Meanwhile, my room is filling up with water!

Just found out the "work" they did installing our shower fixtures last August have been ***LEAKING*** inside the walls. There's mold everywhere, thanks to Jeff. Beware. He couldn't have cared less when he came--kept saying he couldn't do this, wouldn't do that, etc. Outrageous estimates for additional work, too. Now I know why. Inept product that we're now on the hook for.

Their pricing is fair especially compared to other plumbing companies. They came through same day to replace a water heater at a rental house, very grateful for them and I recommend.

These guys were always great at keep me in the loop after snowcopolis 2021 while we had no water. We eventually used someone else that could schedule us in earlier, but the communications was highly appreciated.

It was really more of a 3.5 star rating. 4 stars from answering the phone 4 stars for getting on the schedule quickly 3 stars for the Technician--NOT a plumber & this is being generous because he was nice 2 stars for the price of the work actually done They charge $200 an hour just to look around for a leak. I agreed out of desperation because my entire first floor floor had flooded.

If they actually do anything besides look to diagnose, there are additional charges. They charged me $249 to auger the main sewer line 50 feet. He didn't even have one long enough with him. And after not actually finishing the introducing the auger, the city came by and found the problem but I was still charged over $400 for his wandering around and semi putting the auger down the main line.

The real kicker though was that on the invoice statement, he stated that the home has been vacant for two years! That was an out right, absolute lie! And now my insurance company is questioning this. I told him that I purchased the home two years ago! I said it has never been vacant. Now I have to provide loads of documentation for the insurance company for them to decide if they are going to cover it. This was part of the damage done during the freezing storms here! He was a nice guy but I was not impressed with his skills or lack of, at all.

After we request service, we were fortunate Jeff came to our house quickly and help us checked all the pipe and potential leaks may have happened during the storm. Jeff wore a mask the whole time, and was polite and professional throughout the process, and still try to minimize the mess. I recommend them because I felt they genuinely wanted to help as much as possible during this crisis.

These guys saved us during the freeze had a broken copper pipe and needed to shut off water. We emailed on a Saturday morning of the most crazy week when everyone needed a plumber. They called us back! They emailed us! They gave us an appointment. LOVED them and their service. Thank you! Telling all my friends!

I thought I'd have to wait weeks to get my burst pipe fixed after the massive snow storm. They put me on a waitlist and said they'd get someone out between Fri and Sun. They called Sat morning and said someone would be here in 2 hours, and they were. Jason found the cracked pipe, fixed it, checked everything, and went above and beyond. He and the owner were both super friendly and professional. These are my favorite plumbers ever!

Told us that they would arrive between 2-6pm. At 5:30 they called me to say they would not be making it. Did not even offer an apology, tried to blame my wife for setting up the appointment they no showed to.

These guys were Amazing! Two months ago my pilot light on my 15 year old water heater went out. They were out within three hours to relight and give us a quote on a tankless system. The bid was very reasonable so I called the operations manager and asked him if we should move forward with the installation or hold off until the old water heater died.

Naturally I assumed he would push me to replace but he said he would hold off until the old one died. I was completely impressed that they didn't to encourage me to buy right away. Two months later on Thanksgiving it started leaking. I called Excalibar back on Thanksgiving thinking I would be leaving a message and they answered. Not only did they answer but they scheduled replacement of the hot water heater for Monday and it was done by the end of day on Monday.

We couldn't be happier with the service or the tankless product. I would absolutely consider paying a little extra to get the recirculating system so that you have "on demand" hot water. It's really nice to jump in the shower and have hot water immediately.

I have used Excalibur Plumbing multiple times and the latest visit to install our new tankless water heater was impeccable. Jason and his team came out to give a quote and explained what they would be doing and answered all of our questions. They called and got us scheduled that week and we were thrilled with their excellent customer service.

We had a water heater fail two days ago. I called another plumber and was quoted $2500. We thought that was high but with the virus outbreak we were happy to get someone out. The install was to happen the next day. I got on our neighborhood page and got a recommendation for Excalibur and was told that person paid about $1350. I immediately placed a call, cancelled my appointment with the other company.

First thing the next morning EXCALIBUR called, came out installed my new heater and charged me just about what the others had paid. The service was awesome, timely and they honored social distancing. I also saved over $1000! No price gouging with Excalibur! I highly recommend this honest company. Thank you Excalibur for such honest service!

After finding so many high rated reviews of these people on Angie's list, I called to get an estimate done for some work. They scheduled us for Monday between 12 and 3, they have 2 phone numbers to reach us and communicate with us. It's now almost 5, no phone call, no plumber. I would appreciate it if they would just say "we don't want your business". Sitting around wasting over half a day waiting for someone to not show up has cost us time spent not at work, literally this company has cost us money without even doing anything. Not even a phone call.

I had a water heater replaced yesterday 07/22/19 and tonight water overflowed into my garage. No after hours phone line. Had to shut off water from the city side. I have brand new furniture stored in my garage. The reason I had my old water heater replaced was to prevent this from happening! I hope these guys respond promptly tomorrow morning and make this right!

$1000 to replace a $100 pilot assembly? No way! Use Excalibur your own risk. They came out to check our water heater because the pilot light wouldn't start. Tech quotes me almost $1000 to replace the gas burner assembly, which is a non-functional part and only used to hold the gas. The part is $140 online and takes about 15 minutes tops to install.

His other option was to replace the whole water heater. I almost laughed in his face. Never mind that the gas burner assembly is not even the problem with the unit and I was told by the manufacturer they almost never have to replace those. Manufacturer then sent me the replacement part, for free, after troubleshooting over the phone, which I installed in 5 minutes.

Very Clean work. Great company. Start to finish. I could tell that they know their stuff and were clean, polite and friendly. I will definitely call them for my next plumbing project, which will be a recirculating pump so I don't have to wait several minutes for hot water.

It is good that I will receive a discount later in the year if services are needed. I do anticipate that I may need services soon and it is worth getting the discount for the services. They were very professional and they came on time. The main guy came with an assistant and they were very knowledgeable and they gave me information on the plumbing in my home.

Plumber inspected both tile & found a small crack in tile, recommended caulking. Had a small leak from 2nd floor bathroom to 1st floor. Plumber inspected both tile & found a small crack in tile, recommended caulking. Had a small leak from 2nd floor bathroom to 1st floor. Plumber inspected both tile & found a small crack in tile, recommended caulking.

There was no trouble with scheduling and were no additional fees beyond the cost. I purchased a Big Deal for two water heater flushes and a plumbing inspection. There was no trouble with scheduling and were no additional fees beyond the cost. Everything was fine.

Company showed up to do the estimate and ready to do the install. We agreed to a price that was a little higher than expected and the two installers got started. One to get a new water heater and the other stayed in a hot attic drained the old tank and disassembled the tank. I have a tank in the attic and it was not easy getting the old or new tank up there.