Steve's Plumbing Repair

I did not have any plumbing experiences with them. But the behavior of their driver today shows me the unprofessionalism of this company. Today, I was almost run into a concrete barrier by one of their vans, who cut me off from merging into the emtpy space in the road. The driver intentionally sped up to fill this space and trapped me against a concrete barrier and his van, as the merging lane in the road was coming to an end.

This driver's dangerous actions put me in a dangerous situation today as they did not completely speed up to allow me to merge infornt or behind them. They positioned their van so that I would end up stuck and they where intentionally were an aggressive driver. I do hope this incident with this employee is not reflective of the a the entire companies lack of professionalism.

Steve's did a great job of helping me get out a driveway repair jam that had a plumbing surprise. Project management, technical execution, communication were great. Thanks team! Service:Plumbing pipe repair

This company is an Austin original. They've been around for decades. We have used them several times for toilet, sink and water heater issues for many years. They are fairly priced and try to Save you money where they can. Steve actually is involved with every level of the company and will make things right if there's ever a problem.

Steve's Plumbing has done two emergency repairs on my house over the last year. Their people were professional, honest and fairly priced. I would feel comfortable recommending them to anyone.

Steve respond back to my call quickly and came out to my house to fix a water leak in our basement ceiling, coming from one of the bathrooms within the walls upstairs. This was not something that would have been easy to find for most people. However, he found it quickly and repaired it in just a few minutes. He told me he has close to thirty years of experience and it shows.

He knew exactly what he was looking for and how to fix it. All of the other plumbers I tried to call told me it would take around two weeks to come out to our house, even after I told the other plumbers this was to fix a leak that required us to turn off the house water so it would not flood our home. Steve came out the next day and fixed it in just a few minutes. I highly recommend Steve for your plumbing issues.

Had a pipe burst on a Tuesday during the great winter storm of 2021. All plumbers in the area were overwhelmed and Steve's Plumbing was the first to call me back and set up a time for repair when it was safe to be on the roads. Will arrived within 10 minutes and calling and quickly diagnosed the problem. Had the pipe repaired within the hour and cleaned up afterwards.

I called Steve's Plumbing at 10:00 the Monday after Christmas, and they were there by 3:00 that afternoon and were here and done in 20 minutes. Focused and determined to get the job done at an extremely reasonable price. Come to find out, the plumber is a distant relative! A BONUS for us. If I need a plumber, they are the only ones I will use! I highly recommend Steve's Plumbing.

INSTALLED SPECIAL TOILET IN MASTER BATH PRIOR TO HUSBAND'S HEART SURGERY OCTOBER 20T - DUE TO HIS RESTRICTED MOBILITY AFTER SURGERY. Today we discovered it is leaking from the bottom seal. Called to have someone come out and was told not only is no one available but they will call when they have someone and they can't say when that will be. Guess everyone took off early for Thanksgiving and the heck with standing by your work.

Keith and plumber's helper Lane came out and are absolutely amazing. Customer service was great. Keith is thorough, patient, and logical, as he tests and rules out various possibilities. He explains things really well and works every possibility he can before having to take any costly measures such as cutting holes etc. I was completely impressed with his skill, logic, and thoroughness and loved how he worked every possibility before tearing into walls! Plus, after working every possibility, he didn't just start cutting!

He called a supervisor and ran through everything he tried and ruled out and sought out any ideas he might have missed. Then, when it was clear he had to cut the wall, he didn't just randomly cut a hole. He measured, remeasured, estimated and then cut. He hit the target! He cut a nice and neat hole and located the root cause. I highly recommend Keith and plumber's helper Lane. Great guys! Great plumbers!

Keith and Laine were quick, professional and friendly. Fixed my leaky shower and explained exactly what was going on. Would definitely use them again. Great price too! Service:Leak investigation and repair

I had a funny smell under my master bathroom sink and Keith came out - a very polite & nice person - and helped me figure out the problem. I would totally recommend asking for Keith next time you have a plumbing problem.

The two guys were nice, but I was shocked that during this pandemic they both came into my home without wearing a mask (that was worth knocking 2 star off). They also installed the tank of the toilet on a little crooked, but sent another guy back a few hours later (and that guy had a mask on). Also everywhere online it says they charge $150/hr.but i was charged $185.

Highly recommend the team of Keith and Lane! Great guys, great customer service, extremely knowledgeable, very thorough, etc. There are not enough words. Keith is very detailed and very logical in his thought process as he tests and rules out different possibilities. He tested every possibility before resorting to cutting holes in walls. After exhausting every possibility, he called his boss (assumption) to run through all of the things he had done to see if the person on the other end had any other ideas etc. Keith cut a hole that he measured to pinpoint his guess rather than a random sized hole in a general area. Very impressed with Keith and his helper Lane. Highly recommend and will definitely use again. Thank you guys! Keep up the great work.

A friend of mine recommended this company. I called and made an appointment to replace a kitchen faucet. I used to do this myself, but getting under the sink is a job for younger people. I got a call a little before the appointed time to see if I was available and I was. Larry and Thomas showed up and were just great! One of the shut-offs under my sink wasn't working properly and they replaced it quickly and easily.

They made short work of my new faucet as well, and it's a nice improvement. These gentlemen were friendly, knowledgeable and very efficient. Price was reasonable and fair. I'll definitely use this excellent company again.

Wow, glad I didn't check reviews before I called them out because my experience was fantastic. Mother's Day weekend, Saturday 1pm. I'm drilling through a slab and hit a water line (that shouldn't have even been there!) I'm frantically calling ANYONE to get help, but no one has a tech available. Finally, I reach William from Steve's Plumbing and within two hours he's on site breaking up the concrete to get to the broken pipe, repairing it and by 4pm the issue is resolved.

I sign the invoice happy to pay the $420, but when I get an emailed receipt the charge is only $320. I emailed back for clarification to be told that there was an error in calculation and they were refunding the $100 to my card. I didn't even ASK for the refund, they simply saw the error and did it. Not too many honest companies out there like that. Good Job, Steve's!

I had a leaking shower and slow volume from bathroom sink. Tried first ABC Home and Commercial, they sent a smelly guy who quoted enormous costs and told me I would have to order certain parts. Called Steve's Plumbing, schedule visit right away. Two guys came, assessed the situation, had the parts on their truck, completed both repairs in one hour. Very pleased with Steve's.

Agree with a lot of recent bad reviews. There is clearly a breakdown in their management. The new manager sucks and has no customer service skills. I feel ripped off because they collected my credit card info prior to coming out and then charged without as much as a call to confirm the completion of work. Contesting the $440 charge for clearing a simple drain with the credit card company. Needless to say won't be using them again.

I'm very disappointed in the lack of customer service of this company. I will not use them again. I was greatly overcharged for them to come back to repair a plumbing issue that was done less than a year ago and should not have failed already. I've asked several times to speak to the owner to try to negotiate a resolution but he will not call me back. This is not how to take care of your customers.

I've used Steve's Plumbing before, and they're pretty good, but I had a bizarre thing happen. I called them in to locate a gas line inside a wall in the kitchen. Pretty clear that the gas line was coming down from the attic. Just needed a port and a valve for a stove connection. They came and gave me an estimate. Their estimate was to replace the water heater (duh?, a 12-year old unit that was doing fine), and to replumb the house gas (which is up to code).

This estimate took a lot of imagination on their part. Gotta hand them that. Oh yeah, and to find that gas line. Um, whaaaat? Many, many $K. This was clearly an estimate from a firm that didn't want the job, I guess. I will avoid them in the future for any but simple tasks. I later took a saw and exposed the gas line under the stove. It was hidden in the wall behind plasterboard. Valve already on it. It was built-in with the house, sixty years ago. Job done.

Larry came this morning to repair a kitchen drain line clog. He called to let me know he was coming and did a great job of finding and repairing the problem. Reasonable price for the work. I've been using this company for years, always happy with the results.

I have used Steve's for any years spending thousands of dollars with them, but no more. They first sent out one plumber that was taking a great deal of time, understandable due to the nature of the issue. However a prior plumber they sent, who no longer works there, did my entire home in 3 hours. After 3 hours he said he was tired and went home.

I explained to the main office this was an immediate need so 2 days later they sent out 3 plumbers and rather than charging me the agreed rate of $155 per hour, charged nearly $400 per hour and took 6 and a half hours. When I received the bill I contacted Steve directly thinking he would be reasonable since I was a long time client, boy was I wrong. It was a very unpleasant experience. Needless to say we wont be using them again. I suggest you pass on this company.

I would like to add a couple more stars for Steves Plumbing. My 50 year old cast iron pipes needed to be replaced throughout my home. I obtained several bids and chose Steves. Eric was so helpful during whole process including language for my insurance company. (Still fighting for coverage) Project took 2 weeks. The courteous crew, sometimes as many as 10 were here all day even on the weekend to tunnel dig and tunnel the 3 access areas. They had to turn water off a few times but not for long and not without letting me know. They cleaned everything up and have checked in with me.

Horrible customer service. Do NOT hire this company. Steve's crew does not communicate effectively with the customer, has not repaired my plumbing (after leaving the job in disarray) and takes no responsibility for finishing the job. I will be sure to share this on our neighborhood community bulletin board to make sure that my neighbors don't suffer through Steve's terrible customer experience.

I remember using Steve's Plumbing many years ago and somehow I forgot about them, rummaging around to others not ever being totally satisfied with the work I was getting. Searching through a neighborhood board and Yelp, I was reminded that Steve's Plumbing was who I had been searching for. Last November, I had water leak behind my refrigerator and was lucky enough to have Will get the assignment (see other reviews).

He was diligent and did his best. He was so conscientious, that he returned later to provide the ultimate fix by simply replacing the water valve. More recently, I had the misfortune to have a wash towel sucked down the drain of my indoor hot tub. This time it was Keith and Rustan that saved me. They also repaired an upstairs shower that I had been previously told by another plumbing company needed a total valve replacement.

A couple of things I need to stress: These guys are honest, meticulous, and not overly rushed. They charge very fair fees, without the exorbitant markup for parts and sometimes cut the labor cost to provide a more favorable rate. After living in the hood for over fourty years and most of my life in north central Austin, I can not over emphasize these guys enough. Great job.

Had someone come out and give a quote, only to never be followed up with our scheduled. I called 4 separate times asking if they simply did not want to do the job for us and was continually told by a woman on the phone that they would get back with me when they were off the other line. 48hours later and I've elected to go with another company. Listen to the previous reviews here and go with another company - these people do not know how to conduct a business.

UPDATE: I did end up having a new water heater installed by these guys, and they did a fantastic job. Quote here was better by hundreds of dollars (and quicker), and final invoice had no surprises. Highly recommended. ------------------ I have not had work done yet, but I have spent the last several weeks getting two other quotes for my water heater.

This is the first time I got a clear, fair quote within 24 hours, and immediate response to my followup questions/clarifications. One other company literally took two weeks to get the quote to me, and kept calling back to ask my address again. Based on my experience so far, I'd recommend this company highly. Eric Brougher supplied my quote.

Keith and Ruston just left and what two great worker bees they were. I needed them for not a big job just a seal replaced around a toilet. I have used them a couple times before like in 2009, 2011, and 2012. I would recommend them highly. They fixed it pronto and keep asking if I had anything else for them to repair or check out. Answered all my questions and were kind and knowledgeable. Great guys, the owner should be proud of these two. They are keepers.thanks for listening.

Terrible Experience. I have done business with Steve's for many years and have paid them a considerable amount of money for services provided never questioning the bill. Last month due to lake flooding i had a situation needing attention. Without first discussing it with me they sent multiple plumbers and triple billed me nearly $400 per hour. Regular rate is $155 per hour.

The bill was nearly 2 grand. The plumber they sent last year did the exact same work in under 3 hours solo. I tried to resolve this with Steve and come to a reasonable solution to salvage this as a long time customer and got nowhere. I feel taken advantage of due to the circumstances and wont be using their company again. I recommend you pass.

Workmanship was fine. However they showed up with two people for a one person job and charged me for a "plumber helper." This is a common hourly trick and I find to be unprofessional without upfront disclosure. Basically you're paying to training.

I called Friday afternoon, and they got me in first thing the following Monday. Larry was professional, polite, and explained what he was doing along the way. This was a straightforward fix for somebody who knew what they were doing (old plumbing leak under sink), and I am happy with the level of service.

Called Steve's plumbing early this morning and requested services in connection with the replacement of my kitchen sink faucet. I requested a time window of 1 to 3 PM. The plumber showed up at 2 PM and finished the job to my satisfaction by 2:45 PM. Everyone that I dealt with at Steve's plumbing was courteous and professional. Cost was also very reasonable. More importantly, I found them to be very trustworthy.

Absolutely amazing! I have had a really hard time finding plumbers that are affordable and professional. I cannot recommend this plumbing service enough. They were by far the lowest bid for the job and they did more than I even asked and didn't charge. The plumbing service before this quoted my job at $2,000. I almost fainted. This company charged me a total of $353.

I will be using their services in the future and so thankful for them for sweeping in and saving me from such a terrible plumbing experience. Thank you Steve's Plumbing!

My kitchen stopped up on Thanksgiving Day (never fails). Although my husband had called another plumber I called Steve's at 8:00 Friday morning and they were here within an hour. Thank goodness I did. They fixed a clogged line which I had spend many $$ on with others who told me it couldn't be fixed and was probably broken lines which would cost who knew how much. He was courteous, professional and reasonable. I will never use anyone else and I will make sure all my friends us him also.

Used first time Jan 6, 2016 to clear plugged line. Will use again. Fast, courteous, and efficient!

My kitchen stopped up on Thanksgiving Day (never fails). Although my husband had called another plumber I called Steve's at 8:00 Friday morning and they were here within an hour. Thank goodness I did.

Extremely satisfied! Both servicemen Will and Richard were incredibly helpful when they came to my house to fix both the shower and kitchen faucet. I highly recommend this company!

Steve's Plumbing is the most reliable and honest plumbing company in town! I had a waterline break from the street to my house and they assessed the situation and gave me a competitive bid and got the job done within a day!