Tropic Aire

Beyond expectations. That's how I would describe my experiences with Tropicaire Scott and his team was responsive, concerned and dedicated to resolving my problems. His word is his bond! He/they provided professional and courteous service. Like many of you, paying for service is a routine experience. The level of service I received from Tropicaire exceptionally great. When it's came to payment there was no hesitation, great value for money! Thank you Scott Best regards to you and your entire team to include the office staff.

The is my 2nd attempt at review. Please excuse my incomplete one that accidentally was sent! Tropic Aire has the best people working there. The ladies that answer the phone are always cheerful and knowledgeable. Get right back to you. Nick the estimator, among other jobs, went above and beyond for me, He did one estimate and then we asked for another and he went on to get that to me within a day or so. Explained everything on invoice so I would understand.

The young men who came to install my 2 different systems were Rocky, Dustin, and Mike. Very knowledgeable as well. As far as I know they did not even take a proper lunch. Just kept at it. The only chatter I heard was about the task at hand, They kept everything clean. Used a drop cloth made of material. Swept up after themselves. Neat as a pin. I could not tell that they took my old kerosene furnace out!

When I had trouble with my old unit, John came out twice trying to figure out if we could save it. He was diligent and kept me informed on the situation and possible solution. In the end we went for a new unit as ours was old Everything is running smoothly here with my HVAC and mini split. I will always use Tropic Aire. They are trustworthy and do excellent work.

Great experience from Nick coming out to price install of new Mitsubishi system, to the actual work being completed by a top notch team in Chris and Dustin. The home is 70 years old and the install is crisp and tip top. Thank you so much Luke and Tonya.

My regular air conditioner company owner retired and we had used them for 15 years. They recommended TROPIC AIRE. I COULD NOT BE MORE PLEASED. David yesterday and DJ today were professional, courteous, and very informative. I WOULD HIGHLY RECOMMEND them! They were very fair on the charges and time spent taking care of us. Frank Services: Cleaning, HVAC maintenance, AC maintenance, Clean ducts & vents

It rare to get outstanding service such as we received with the installation of our new HVAC system. From beginning to end they were professional, personable and very helpful. Special shout out to Craig and Scott for their hard work and diligence. We highly recommend Tropic Aire. Service: Installation

Critical: Value They charged me $900 for a motor that costs $115. In a time when the economy was in bad shape. That's called gouging. I don't appreciate it. You are crooked. Service: Repair AC

Fast! Great service. Technician was very professional, and knowledgeable. Provided upkeep advice to avoid unnecessary issues in the future. He worked in the rain! (now that's dedication). I did however have some questions about cost, as it was much more than I expected. So I asked to speak with a supervisor or manager after service was completed. The owner called me back the same day! was very respectful and helpful to explain, and put my concerns at ease. All said and done A+. Still pricey though

I had an issue with my unit, and these folks were able to get someone out same day to fix it. I asked for a 30 minute "heads up" because I was at work, and they were kind enough to do this for me so I could make it home in time for the tech. I'm sorry I don't remember the tech's name, but he was super nice and informative, answering any questions I had. The price was worth the quick and friendly service! I'd call them again if I have any other issues :

This company was absolutely great. Our AC unit gave up on us Wednesday and they had someone come out and check it within a few hours. The unit had to be completely replaced. Mike Sietsma Came out and did the estimate and he was phenomenal. He showed me everything and explained it so I understood what he was talking about. He set me up for the next morning to have it replaced. I am so thankful because it was 82 degrees in the house. Great company and would 100% recommend them.

When you find a great company for heating and air conditioning you stay with them! I have had them for a long while and have been totally satisfied with their work. Their people are professional and courteous and best of all, knowledgeable. The are lighting fast to respond to service calls and very neat. Just fine people! I trust them!

Extremely disappointed in this company. I would warn everyone to bring your business elsewhere. After having some problems with our AC we called out Tropic Aire. A technician came by and told us everything was working properly and that there were no problems. This was mind boggling to me as the AC was making a horrific sound every time that it ran.

Sure enough, about a month later the entire unit stopped working. We then called out a different company as I no longer trusted the work of Tropic Aire. This second company informed us that it was apparent that the problem had been going on for some time. I then reached out to Tropic Aire to inquire about receiving a refund for the service fee we were charged.

If I am going to pay a service fee, I expect the service provided to be quality and accurate, which in this case it was not. I got on the phone with a manger who was extremely condescending and very unwilling to make the situation right. I understand that mistakes happen and maybe their technician happen to miss something. However, the manager never offered a refund and was insistent that they did nothing wrong.

If you are looking for an AC company I HIGHLY recommend reaching out to Donovan. Their technician was beyond professional and very polite. He took his time to offer us advice moving forward. The quality of work was outstanding from Donovan.

Tropic Aire came out on short notice to attend to an AIr Conditioner not cooling. The Service Technician "CJ" arrived, introduced himself, carefully listened to us, inspected unit and performed a thorough cleaning and adjustment of the 20 year old unit. He was very courteous, maintained a clean area, and was helpful with follow up instructions on maintaining unit. We couldn't have asked for a better experience, especially during these 85-90 degree days. Thanks! LC In San Marco area.

The team from Tropic Aire were great! From the salesperson to my installers, all my questions were answered and I could tell they have the experience and knowledge that only comes from years of doing HVAC. My inlaws had a similar Mistu Mini-Split installed in their FL room and once I saw it and realized how QUIET and EFFICIENT it was, we had to get one.

We have a large 34x15 FL room that got pretty miserable in the FL heat. We went with a 2Ton 20.5 SEER unit that has no problem keeping the all glass porch comfortable. When my main house unit needs to be replaced, I will be calling the team at Tropic Aire! Thanks again, the Hortons!

This is the second time I have used the service of Tropic Aire. On both occasions, I have received the best customer service I could hope for. The office staff is top notch, the repair and install crews are respectful and on time, and the prices are good.

We've never had a bad experience with this company. I've called them out thinking I needed a costly repair only to have them tell me I only needed something inexspensive. It's wonderful to be able to work with a company you can trust.

Dear Jim We just wanted to drop you a note to thank you for the prompt and courteous service your company provided this week when servicing our HVAC unit at our new home. We (and one other family) in our new neighborhood had been told by the builder's service provider that we possibly had a leak in our systems that were installed in 2011.