The Geiler

My AC went out over the weekend. My preferred repairman was not available so I called Geiler. The only positive is that I called Saturday at 8:00am and he came out by 1:00pm. He told me that me freon was leaking but he couldn't see where from or how much because the lines were frozen. Told me that he doesn't need to check that I just need to replace the unit because refilling the freon alone would be $1000.

The charge for "diagnosing" was $89. At a minimum, he could have offered to come back when they were thawed so I actually had a proper diagnosis. I waited or my normal repair to look at it a few days later and he was able to fix it for $400.

From calling making an appt speaking to Debbie, who was very very helpful, to having the service technician Josh and his apprentice Jake, they were very professional, helpful, informative and amazing! Highly highly recommend Services: Drain cleaning, Water heater installation, Water heater repair

More than pleased with Geiler's service today. They are a union company so you know their guys are trained and qualified to work on your equipment. Chris came out and did a thorough inspection of my heating and air equipment, while performing some needed maintenance as well. Two thumbs up. Services: HVAC system maintenance, Repair HVAC, Heating system maintenance, A/C system maintenance

Arrived timely and tech was pleasant and professional. Job was to auger sewer line. I understood the $69.00 fee for coming out, estimate, etc., however, I wish Geiler would consider waiving the fee if bid/estimate was accepted, rather than adding on as additional cost. So to auger the drain was "$210.00" plus the $69.00 that I would've felt much better about being waived in exchange for giving them my business; would've been nice and appropriate. I paid $279.00 to have clogged drain cleared. No big deal, but will likely give next plumbing job to plumber who agrees to waive the fee.

Shout out to Dennis, Eric and Kyle for repairing our malfunctioning boiler. Dennis went above and beyond. He is professional, courteous and all around a terrific guy. I don't know what I would have done without him this past week. Geiler is lucky to have him. Thank you! Service: Heating system repair

First off, I will say if you need a boiler, heater, or HVAC system repaired, avoid these Geiler crooks and call ADCO at (513) 471-3390. We're a small business providing quality residential apartments for 13 years, and have used ADCO throughout with high quality, timely service at low fees. The reason I am writing this review is we called Geiler for after-hours service on our boiler that provides heat for our 6 tenants, who were left in the cold with no other options. Geiler technician, Chris, took the call and said he could be there in an hour to get the boiler valve replaced and up and running.

I asked him how much it would cost to do this service, and he said $509 after hours or in the low $400s during regular hours. We opted for the regular hours service the next day, and the bill came back to be over $1700. This included their serviceman charging us $100 per hour for fetching parts for 2-3 hours. This was a job ADCO quoted for $1000, by the way.

After several calls over the next few weeks were not returned and being blown off and badgered by the phone receptionist, I was finally able to talk with the service manager and the engineering manager. They claimed they didn't have an after-hours technician named Chris, and they wouldn't give after-hours work quotes prior to doing the work, even though I had written down both of these details of the call when it happened - typical practices of scheister, fly-by-night types of outfits with poor customer service.

These are the facts that I believe any other customer should consider and be aware of, and again, I will highly recommend calling ADCO at (513) 471-3390. We will not be using Geiler again.

Super reliable. Great customer service. Quick response time. New air conditioner installed and lots of support offered during the repairs with a window unit for a few short days during the hottest days of summer. The staff really care about the customer!

My heating went out over the weekend. As I am low income I had to contact an agency for assistance. I contacted them on Tuesday morning and by Wednesday morning Giler called and said a technician would be out. Lloyd, The technician, spent 3 1/2 hours repairing my furnace. He was very knowledgeable and friendly. He kept me updated of What needed fixed. Since Giler was so helpful, I probably will be a repeat customer for maintenance every year.

Our shower was 27 years old and needed to be replaced. Geiler took out the old one and installed the new unit and it looks great. Service: Shower repair

Our heat went out late last night. I called Geiler first thing in the morning. They made it out in a few hours. The tech was very friendly, professional and walked me through what he was doing. He has been with Geiler for 21 years and you could tell he enjoyed his job and employer. He quickly identified the broken part and had a replacement in his truck. He was here for less than an hour and we have heat again!

Josh Myers was a Godsend this afternoon! I left a request on Geiler's emergency services, and Josh promptly called me back to ask about our emergency. Due to the nature the situation, he left and arrived at a moment's notice. Within 5 minutes, he diagnosed the problem, explained the solution, and presented me with an incredibly fair quote due after completion and satisfaction! ON A SATURDAY AFTERNOON 5* Communication 5* Promptness 5* Professionalism 5* Quality/ Value 5* Gentleman

Looking for a new HVAC unit for our home we purchased in July 2020. Called these guys as prior owners had used them to service current unit in home for last 21 years. Called them up and was told by guy on Monday that since they had serviced unit he could give me an estimate on new unit through email within a day. I'm now on 4 days later and no word from this company. We had hoped to keep business local but looks like that's not going.to happen. If you tell someone you are going.to do something DO IT.

Geiler has been out twice recently for some plumbing issues in my old home. Each time they were out quickly and were really informative in answering my many, many questions. The employees I've interacted with have been very friendly and knowledgeable. I'm happy with the service and would definitely use them again.

I wanted to say that this company is awesome and fast. I called 2 other plumbing companies and they said they could not get out to my house until next week. I called Geiler and 30 minutes after calling them they were here. The price was fair and the employee, Bobby, was very nice. I would definitely recommend them to anyone how has plumbing issues. Thanks for you quick and great service.

On Thursday, my toilet clogged. I made an appointment for a service call for Friday morning at 0800. Before the technician arrived, the issue resolved itself and the toilet flushed fine. However, since my house was built in the 1950's, I thought it would be helpful to have him look at it anyway in case it might be a recurring issue. The technician tested the toilet.

He mentioned that with age, some of the features have become blocked with calcium deposits-and that I should begin to consider replacing the toilet, but it wasn't necessary to do during his visit. Geiler has replaced a different toilet in my home with one I purchased on my own several years ago. I asked about any that they recommended. It turns out that they recommend one that is taller, has a larger drain hole than typically offered at hardware stores.

These are things I wouldn't have considered on my own, but are definitely important. I definitely felt that the visit was helpful, and that Geiler is a great service company. I have used them over the last ten years and will continue to in the future!

Geiler came to our house for fall check up. They serviced and said heating unit fine. Within a few days heating unit totally shut down. Came again for humidifier. Again within a few days heating unit totally shut down again. Calling another company

Amazing company! They were the only company able to get out to us withing 24 hours, and although they showed up a little late today, they were extremely friendly and helpful with getting our new water heater installed as well as looking at some other plumbing issues we had. Will be planning to fix/replace our current HVAC and am excited to hire these guys again for the work. Thank you!

We have used Geiler twice in 14 years for some pretty serious plumbing issues. Believe it or not, Matt, a master plumber at Geiler did both of our jobs for us (which says something about the company if their employees stick around). in 2003, they replaced old clay pipes that had broken and developed roots throughout. They dug down 10-12 feet, and replaced the full line from our house to the street.

Not something a new homeowner wanted to deal with, but Geiler was honest and the work was done right. Never had a problem after that. Until, we moved! I thought we had paid our dues in our first home, and our new home was new construction. While very unlikely to get roots in PVC pipes, some shoddy work by the builder, and boom, same problem, all over again 14 years later!

Once again, Geiler to the rescue. Matt is an awesome plumber and knows his stuff. He prioritized our work (we had limited use of water in our house otherwise) and got the job done quickly, with quality work. He provided a full write-up so we could take it to the builder to try and get some recourse. I highly recommend!

I had Geiler hook up my natural gas grill to the gas line on my deck. The grill connector was 3/8 and my gas line is 1/2 and I needed a reducer to hook it up. Instead of doing myself I decided to have Geiler install it I figured I would pay a little more than doing it myself but did not expect to pay $175. Totally ripped off. I should have asked what the cost was going to be before he started. I just noticed on the receipt that the installer listed that he was here from 10am till 12 pm. He was gone before 10:45 and that included him going to get the reducer.

A terrible customer service guarantee a terrible business. STAY AWAY! If you run into problems, the resolution is " your fault" or " you are screwed". You can pay more and use them for other services. If I haven't made this clear enough. If you are going to managing the entire process, making sure they put done the right appointment, being contacted to reschedule for couple times, making sure to follow them while they are doing their jobs, you might as well learn to do it yourself. $50 dollars for 5 minutes job for A/C tune up on an A/C unit that is brand new, anyone got a job better than that?

Horrible service. We purchase a service in advance. The company has called 4 times to reschedule the service. Every time with a new excuse. Highly recommend going with a smaller company or a different alternative. Its sad you see company turn big and they can keep their boat afloat.

I recently had a new furnace and air conditioner put in by Geiler and it was a great experience. I would recommend them to anyone needing a furnace or air conditioner in Cincinnati.

I'm not one to write reviews normally so it takes an extremely great (or bad) experience to move me to do so. Since moving to the area in August 2012, I have used Geiler exclusively for seasonal HVAC tune-ups and service calls for intermittent issues with our furnaces. I must say, and this is no exaggeration, the best contractor experiences I've ever had have been with Geiler! Brad and Tim have been punctual, friendly, very knowledgeable and trustworthy.

The issues with our furnaces are not easily diagnosed and they were honest about the issues. They helped brainstorm solutions and suggested alternatives. Because there haven't been specific problems, it would be easy to suggest costly "fixes" which may not result in any improvement. They have never suggested anything of the sort - just straightforward, honest representatives who go out of their way to help. I've been very impressed with Geiler and have recommended them to numerous people. I highly recommend Geiler!

I've had a great experience with Geiler in years past with their servicing of my A/C and heating. However, I had them out to look at my sink and felt railroaded by an overpriced faucet. I've reached out to my regular point of contact there, with no luck thus far. The installation was a little half baked (allegedly clear caulk has dried very noticeably) and if I don't end up hearing back from my attempts to contact them directly, they will lose my business permanently--a real shame, as this is the first negative experience I've had with them.

Purchased a Living Social Deal for a camera inspection of sewer system $60.00. (deal claims normally $165.00 charge). Technician came in and cracked pvc pipe and cap on clean out pipe in several places. (do you know how hard you have to hit a pvc pipe to crake it in 3 places?) Technician then called me to basement to tell me he broke the pipe in several places opening the clean out cap and now a repair was needed!

The damage he had just done would need to be repaired and would cost me above and beyond the camera call because previous plumber may have got some glue on the cap. (never got a price but told me he would have to go get parts and it would not cost me millions) First of all should have called me down when the cap was stuck to ASK me if I wanted him to proceed.

I told him I did not want him to fix I would call my plumber and take up with Geiler Company. On to the sewer inspection.what a rip off. Technician ran the camera and it stopped about 45 feet in and then gave me a guesstimate that something was wrong and said I would need to pay for additional equipment to get the true estimate of any work needed.

Ok so how can I determine if they come out with additional equipment I will have and accurate assessment of my sewer? Although I expected a biased estimate from this company, I did not expect that the inspection would only tell me I needed to spend additional money to get a complete estimate of any work which I might wish to contract for. I talked to Terry and he also was blaming glue which MAY HAVE dripped on the cap I asked him to have his plumber bring the cap back to my property.

He stated they did not do the deals as a bait and switch. I said to him that is exactly what this deal was a bait and switch AND doing additional damage to my home while they were here and looking to charge me for a repair is an interesting way to get business also. No sympathy or responsibility from Geiler. I asked him am I supposed to expect or anticipate Geiler or any other contractor to step into my home and do damage and then expect me to pay for it?

I do not think so. This technician was in a hurry, did not bother to spray a lubricant on the cap, used access force and cracked my pipe which now has to be repaired and guess what I was not about to pay Geiler to repair. I am sure plumbing companies often times will provide video inspections super cheap, to sell a large excavation job and I will always get a second opinion on a major job when dealing with a new contractor. but this is not acceptable to pay for an incomplete inspection.

Buyer beware of Living Social Deals and especially camera inspection from Geiler Company because unless your entire sewer is clear you will know little more than when they hit your front door when they leave and you will be out money you could put toward a legitimate camera inspection with the goal of finding out the condition of your sewers.

Our condo's air conditioning broke at the beginning of the July heat wave, so we were desperate to get it fixed. I called a couple places, but Geiler had the lowest "come check it out" fee ($69) and was able to come the next morning. They called ahead and the technician arrived well within the window of time they had estimated. Our technician was quiet at first, but I made an effort to ask about the problem and what he was doing, and then he was very willing to explain things to me.

He fixed the A/C within 45 min, then after I mentioned a lesser problem, he spent another 45 min checking freon levels, thermostat, etc. Very thorough. He found another issue and fixed it, and he made some cost-savings recommendations for the future (if we need to replace the unit). He did take a brief smoke break while he was working outside, but I kept track of the time and did not feel I was charged for it.

The overall price for the repair was quite reasonable. The next day I was worried that the A/C wasn't actually fixed because our rooms were still a bit warm, so I called Geiler and they relayed my message to the technician. He called me back and explained the issue -- basically the A/C needed a catch-up day, and with the heat wave, there was only so much it could do anyway.

He saved me the expense of another trip and diagnostic, so I was happy with that too. For several weeks now, the A/C has been working well and keeping us as cool as it it can amidst these 90+ degree temps. In short, I felt Geiler was professional, delivered quality workmanship, and had my best interests in mind.