Ocala Heating & AIR Cond

VERY HIGH! They installed my HVAC system three years ago, and I've had them do routine maintenance each year, but on Saturday when I had a blocked drain line, they charged me $215 for less than 45 minutes here. which is over $280 an hour. I called four other places, and it ranges from $65-125 for the same service. I asked them to adjust it and they refused, not even willing to consider it to keep a customer.

Critical: Professionalism They installed a part on my hot water heater the next day it burned everything and they refused to fix it because they can't prove it burned because of them when there the only ones that had there hands in it I do not recommend them at all Service: Installation

Theremostat replaced by them charges of just equipment was 170% markup I understand they need to make money but 170% markup is robbery i could have understand if the charges were inclusive service call but nope it was separate I will go to better business bureau and complin there too Very Poor value and straight up robbery

I called this morning and by noon a technician was here and about a half hour and cool air conditioning again! Thank you Ocala Air and Heat you're the best! Services: AC maintenance, Thermostat repair, AC repair

Eddie was our technician, he had great customer service, was right on time, and fixed our issue right away. I would absolutely recommend Ocala Heating and Air Conditioning, they are honest, hardworking and reliable!

I have used Ocala Heating & Air for a few offices over the years. I called Monday at 10 am and they were at my office by 12;30 pm! From the moment you call in the service call, updating me with text and photo of the Technician, they are WONDERFUL! HIGHLY RECOMMEND Thank you as we now have A/C again. Wendy Bozeman Ocala Travel Service, LLC

Kudos to Charlie, Owner of Ocala Air & Heating. He stood by his word and fully refunded me for a defective thermostat that was installed recently at my home. He is definitely a man of his word!

Wow is really all I can say. I had a fire at my house burned out my air conditioner. Ocala Heating & AC was called and they came the very next day. They was on time, very professional guys. Marvin, Steve, & John was very professional. They explained everything to me at what they was doing. It even rained but it didn't slowed them down A very good team work they showed. I would give them a A+. Thank you very much guys. You will be highly recommended Thank you again

Any time that you call them they are there they have people on standby the job gets done in a minimal amount of time they are very professional and very polite

Jeremy came out and did a great job highly recommend this company Service: AC repair

This is a great company! They are honest and actually repair your system! I definitely recommend them over other companies. We had other companies come out and give us a quote but they we trying to just sell a new unit instead of fixing the one we have. Justin was our technician he was very thorough, and professional, he diagnosed and fixed the issues very quickly.

Who returns a call after hours on the weekend; OCALAHEATING&AIR CONDITIONING, THATS WHO! Honest, Reliable, Courteous. ThankyouA real 5 star company

Super pleased with this AC company. I spoke with Charlie and Justin and they both were pleasant to talk to and were understanding of my needs with this particular situation. I will definitely be referring them to my friends and family in the area.

Very prompt. Steven was very courteous and explained everything along the way. Wouldn't hesitate to call them again!

My wife and I are absolutely 100% happy that we choose this team to replace both upstairs and down stairs HVAC systems. Their team was so courteous, respectful and cared about their work. We would without a doubt forever be grateful for their work. Price does not always matter when it comes to quality. Knowing now the work and care that this team did I would not even look at the price. Service, committed and professional. 100% recommendations from this family.

10/26/20. I would definitely recommend this company for services. They took care of our special needs because we live out of town. Justin was our technician and was prompt, honest about diagnosing the issue, also on options to fix the issue according to our needs. Customer service in my opinion was the best, especially talking to Stacia in the office. This is how a company survives over 50 yrs of business.

AC is not working. Called at 6:30 pm to schedule service. Technician says he can go out at overtime rate or be there first thing in the morning. I asked if that was 8:00 or 9:00. He said 8:00. I told him I would be there (since I don't live at the house and it's vacant). Of course this morning I get my children up early and head over their after rearranging things to accommodate the service.

I am more than halfway to the property and the office calls to schedule. The technician doesn't have the authority to schedule! Now they can't be there until late morning. Of course my day is already planned. But who cares, right? The scheduler has zero empathy and just repeats that I could have had them come last night. Why would I do that if I had the option for a regular service call at a regular rate? I cannot recommend this company now. They don't follow through with what they say they will do.

I was experiencing some issues with my A/C and called Ocala Heating & Air around 4 p.m. Their team member Justin C. arrived promptly and gave me a run down of what he believed was the issue. Sure enough, he was accurate. I'm very happy with the service I received (both customer service and quality of work). I will continue to use them for my future needs and recommend to others!

He did not wear a mask when I asked him too, I even offered to get him one. He gave my husband filters to install instead of the person we were paying to do it. I called the office to state my unhappiness with the lack of service we received and was told masks aren't mandatory in Marion Co. THEY ARE MANDATORY IN MY HOME!

A+ Grade for purchase and installation experience of a Rheem 4-Ton, 17 SEER Air Conditioner with electric heat (no heat pump). We found Agent Bill to be very knowledgeable and trust-worthy (no bait & switch). We contracted estimates from 3 different Sales & Installers; however, after receiving an in-person contract price from Bill, we canceled. the other 2 A-C Companies.

In the past, we received quotes from other local contractors. We placed an order with Bill for the highly regarded Rheem to replace a troblesome Lennox Signature Series 4-Ton. 17 SEER. Installation was completed within 7 days of our order by 2 well-skilled technicians in 6 hours Based on the Rheem quality product, Agent Bill, and the work of their technicians, we highly recommend contacting Ocala Heating & Cooling for your A C & heating needs.

I joined their Care Club to have the AC serviced every 6 months so the drain wouldn't clog. They did a professional cleaning, but after 95 days the AC stopped working. They were very prompt at coming out for the service, and found out it was only a clogged drain. They charged me one hour labor plus one service call for a clogged drain. I was able to call their office to zero out this invoice, because this should not have happened shortly after their cleaning. Thank goodness for the Care Club, I think it saved me money!

Service What You Sell. Stand behind your Service. Show and appreciate customer loyalty.

Prompt, reliable service. Great work and fair prices! couldn't be happier.

Eddie the technician, was really great. The cost was more than I had anticipated, as the repair was more than a quick fix. However, he did his best to work for us to keep costs down while maintaining a high standard of repair. We bought our unit through Ocala Heating and Air and will continue to use them for service. I would recommend a maintanence agreement though, just in case.

Ocala Heating and Air has gone above and beyond to help me with my heat exchanger for my pool and my A/C unit for my home. When my original A/C installer told me that I needed a whole new system; Joe did a free check for me when he was out fixing my pool heater. He found a leak in the A/C unit that other companies were not able to find. The office staff was able to warranty the defective part and get everything back into working order.

Saving us thousands of dollars. Recently they helped us with the warranty on our pool heater and did a great job with getting the warranty on the parts and made it a priority to fix the issue within the time frame we asked. I will not use anyone else to service our equipment. The company and it's team are worth every penny. Thank you Eddie for your help and time today. Also a big thank you to all the office staff that kept me informed about what was going on.

I am a little late with this review but I just got home from a four month trip. Five days before our trip, our nineteen year ac stopped blowing cold. My decision was to replace it. The installation was done very quickly, the two techs were very professional, knowledgeable and polite.

I called today and you dispatched someone within 30 minutes. It was a holiday weekend. Your tech fixed my unit and was amazing. Thanks so much!

Great job from start to finish. The dream team of AC change outs with Tim and Mitch and a huge thank you to Bill for coordinating everything. Ocala Heating and Air is the best AC company around!

We had an emergency repair call for a system we had installed by a Belleview company just about 2 years ago. The Company that installed the system told us the soonest they could service us was 24 hours later.

Used them twice so far once for my dishwasher and once for my washing machine. great experience on both occasions. Will of course use again if needed.

I used Ocala Heating and Air a couple of weeks ago. At first could not decide who to call.but after seeing this site on facebook decided to give them a try. Now I know who to call with any air or heating problems.

My Family has Been using Ocala Heating and Air for many many Years. They are great at what they do And very Trust worthy And Stand buy what they sale or service.