A+ Hardwood Floors

We recently had our hardwood floors refinished by A Plus. We had a lot of wood that was old and had a lot of blemishes. Old adhesive stains from previous kitchen cabinets left behind from our remodel, water damage in front of a door and bleached wood throughout from the old plate glass windows. Not only that, but there was over 22 stairs that needed refinishing as well.

The crew that came to our house was Bruno and Andre and they worked their butts off on this job! They started on a Tuesday and were done by Friday. They took care not to damage the trim floor boards or the bottom trim around our cabinetry. They cleaned up each day when they left. They were friendly, personable and reliable and kept in communication with me all week long. For hardwood floor refinishing, A Plus, Bruno and Andre would be a great choice for your project!

The entire process of dealing with A+ Hardwoods was outstanding. From beginning to end, everyone we dealt with was professional, and knowledgeable. Extensive amount of flooring options. The installation was fast and extremely well done. We love our new engineered hardwood floors, and would highly recommend A+ to everyone. Services: Engineered wood, Install flooring

This company was recommended by my realtor, so I had faith I would have a good experience. They told me installation would take 3-5 days so I rented a hotel room for the duration as my condo is very small. I came in to check the first day and they had most of it done, which was great. They never came back. When they called for the rest of my payment, they promised to send someone out to fix it, no one came on the day we scheduled, so they said they would send someone out again.

The person they said the would send was replaced by someone else. That person fixed what he thought was wrong and walked out of my house. At no point in time did anyone from management come to see the product or ask if I was satisfied. They didn't even bother to sweep off my deck where they sawed the flooring. Then, without calling to get my authorization, they charged my card for the balance.

I oversee the construction of US Embassies all over the world. I consider myself qualified to comment here. Don't be fooled! Those glowing 5 star reviews are so outdated. Most recent is 4/2021 with a similar review I am sharing. I made the mistake of glossing over the reviews and missed the fact that most of these reviews were from years past. In retrospect, I couldn't find one that was newer than 9 months ago. Things change with a company. Experienced workers move on.

You are left with inexperienced workers that make mistakes. Larry, the supposed supervisor and quality control person is at best a hack, and will make every excuse for why your floors look and feel the way they do. Of course, Larry and I did not see eye to eye on the level of quality to expect on the final product. Something that would have been rejected on a Govt site for sure. ** Feeling the grit that was embedded in the floor after applying finish, Larry seemed to think that was perfectly fine and made excuse for dust blowing in from somewhere.

I can assure you the windows were closed and the ventilation was off. Nothing would have been "blowing" onto the floors. The workers simply did not properly prepare the floors before applying the finish. ** There was a divot hole in the middle of the floor where a double door had a floor lock. The workers had plenty of time in the course of the project to properly fill/sand/refill/sand before applying the finish.

They waited until the last day, which did not allow proper drying time. Its not dry underneath the finish which is a visible discoloration. Larry thought this was fine also considering the doors would cover the divot hole. NO. the doors have been removed! ** Divot marks from the sanding machine were visible when entering. Larry blamed these marks on my subflooring and said that was also fine. Comes from not raising or retracting the machine while pausing. ** FIRE DEPT deployed! Yes, the buildings' 90 unit fire alarm was set off, causing the Fire Dept to respond.

All the condo owners in this Loft building had to evacuate. Larry and his workers callous regard for taking certain precautions prior to starting the sanding process. By not installing dust covers for the fire alarms, and having adequate ventilation to the outside, this caused the issue. Larry and his workers claimed that it wasn't because of their work and the Brazilian worker argued with the building engineer, until the Fire Dept. showed which smoke detector had gone off in my unit.

I removed the smoke detectors and they were full of sawdust. Especially the back bedroom, which is what tripped the fire alarm. Quite the embarrassment as other unit owners gave us the stare. **Lastly, I had freshly painted all the walls prior to having the floors refinished and after they'd left, and Larry left, noticed places on the corners where the sanding machine hit it knocking off chips exposing the metal corner bead. Just not giving a dam. Think twice before as you consider your options!

I would totally recommend APlus. We had our whole house done (first the downstairs and some time later stairs and upstairs) and we loved the price and results. The team was great, very easy to work with. We very quickly figured we could just trust Dmitry and his team to do the job well. Also - Brittney and Tasha are very responsive and helpful. We would like to have our baseboards replaced now and went straight to Aplus to request their wonderful service. Thank you to the team, we had the pleasure to work with you! We totally enjoy our floors several years later.

A Plus was our third consultation appointment to bid refinishing our 100 year old oak floor. The first 2 companies came and immediately told us it isnt able to be refinished, that we need a whole new floor. Aaron came and told us our floor could absolutely be refinished and his confidence in the situation gave us comfort and made us so happy we didnt have to spend 10x the amount.

Fast forward to the first day of our job. Before the sanders came, 2 installers came to fix 2 broken planks. Just listening to the guy, you coulc tell he knew a LOT about wood. As the installer is holding our old plank in his hands, my husband asked "so, what is the condition of the floor now you can see the whole plank"? Installer told us we have about SEVEN more sands on these floors. SEVEN!

When those other companies wanted to rip it out and waste and take advantage. Don't even bother calling anyone else for your floors. The job itself. Amazing. its like a brand new floor. They were able to sand completely smooth and even without jeopardizing the planks. (one area was a hump due to a support beam in basement). We had the ebony finish its so beautiful. The Finishing guys were so great at communicating every step of the way. No missed spots, no damage. Recommending A Plus to everyone I talk to.

We'd give them a B on the floors and a C for communication. The floors looked good the first time and not as good after returning to fix some issues. After the third or fourth trip to fix we didn't want them coming back. No one checked with us that the fixes were satisfactory. The worst part was paying $1600 extra to finish the steps; in the end the gaps in the wood were filled with poop colored caulking, messily done and questionable on durability. We would not recommend them.

What an amazing team! From Heidi who helped me select the flooring option, to Aaron who came out to do the estimate, to Larry and Daniel who ensure the installation was finished perfectly, I have never had a better experience with a company. Heidi communicated with me every step of the way and we are THRILLED with our new floors. Best of all, Larry realized that we could use the existing floors as the sub floor, saving us significant money on demo. Highly, highly recommend; thank you A+ Hardwood Floors!

A plus hardwood is fast, a pleasure to work with and delivers a great product. Heidi was always available on the phone and kept the process running smoothly. Daniel installed the floor in only one day and it's beautiful. We are very happy with the finished product and will definitely work with A plus on future projects.

A Plus really does deserve their name. Start to finish, they have been a pleasure to work with. From the initial estimate with Aaron, to meeting the Denver store folks Heidi and Berkeley to choose our material, to the installation team led by Daniel and his crew. Professional to the tee, and everything we could have asked for when seeking out a floor installation project.

Huge shoutout to Daniel for running a tight ship exceeding timelines and taking time to go through my questions and offering guidance willingly. Will absolutely use again for any future flooring needs.

Tasha was great to work with, friendly and polite. A Plus did a great job on installing our floors and it was nice to know that they had the same flooring when I needed it for a remodel. They gave a great price and will be delivering the flooring.

We are moving into an older house with red oak floors and decided to get them refinished in addition to changing the color. A Plus responded very quickly and Aaron provided a very competitive bid. I did some research on products and A Plus uses commercial grade materials. It took about 4 days and Manny, the technician, was excellent. He worked fast and was very detailed.

He put the stain choices on the floor after sanding and I was able to easily pick the color that I liked. Also, Tasha, the office person, was extremely helpful with billing, follow up etc. I am thrilled and would highly recommend A Plus!

We had a few rooms with badly water damaged wood floors. We engaged A Plus for the removal of the damaged wood. The crew was prompt, friendly and efficient. The manager stopped by to check in on everything and was informative regarding the next steps.

I want to let you know about an extremely poor and costly mistake I have been enduring for the past 1 1/2 years by going with A Plus Hardwood Floors. When they first installed my floors in May of 2018 before I moved into my new home, they managed to not fully complete the job by not adding the final layer of protectant. Unbeknownst to me, we moved our family in, only to start seeing spots all over the floors in less than 3 weeks.

When I had them come to inspect the situation, they quickly became accusatory that I had done something to purposefully damage the floors. While this was an unnerving and unexpected experience and response, they ultimately agreed to refinish the floors for me. While grateful to resolve the issue at hand, once again I had to relocate my family for a week (at my expense) while all the floors were redone.

Fast forward to summer of 2019 and we notice a leak in our basement directly below the bathroom they had installed part of the floors in. After bringing in an emergency contamination crew and having our house hazmatted due to mold, it was determined that the crew who reattached our toiled after the 2nd refinish of our floors did not do so correctly and we had been enduring a slow leak for over a year.

Our bathroom was torn down to the studs and an insurance claim had to be filed. When I spoke with my best friends at A Plus they immediately admitted guilt, they said they remembered my situation and how hard it was to get that toilet back on and said they would take care of everything. I have it All on a voicemail. They actually asked that our plumber to contact them to educate them about what they had done wrong!

Unfortunately apparently is this day in age that isnt enough and now they are retreating after a 6 plus month long battle of insurance companies. Im throwing in my towel to deal and expend any more energy and time with such a back stabbing, terrible company. But you all as potential future consumers need to know how this company conducts business and I urge you to choose someone else, anyone else.

The wood floors look great and the team did a very professional and clean job.

A-Plus - - More like C-Minus The job was done adequately but far from highest quality and attention. The overall inattentiveness to details, which I would expect from a professional installer, is the reason for my low rating. To wit: * Subflooring was not evaluated for stability or levelness. Instability was not corrected. Therefore, the new flooring is not flat, base molding has significant gaps which needed filling, and the flooring creaks. Crude efforts at leveling the subflooring were attempted using a wrecking bar.

A carpenter's level or more modern device was never used. * New threshold abutting old carpeting sloppily done (see photo). * New threshold abutting previous flooring not level (see photo). * All planks not carefully abutted - therefore spaces present (see photo). * Left over flooring planks not left with me despite specific request to do so. * Cleanup haphazard - glue remaining on planking.

The owner/project manager, Larry, who came out after I registered my complaints took no responsibility and blamed all problems on the house. He would not acknowledge that inspection and correction of any subflooring problems were an expected part of the installer's responsibilities. On the one hand, he noted that the area involved with creaking was too big to be fixed after installation but too small to be detected before installation.

So the problem was either too big or too small- take your pick. In either case, problems of creaking subflooring would have been difficult to detect with a compressor going. No offers of a discount were made, though I made my dissatisfaction clear.

We hired A+ Hardwood Floors to replace our tile and carpet with hardwood floors, about 2,800 sq. ft. First, their showrooms are both incredible with a great selection and Tasha is wonderful to work with and really knows the business to help with your selection. The pricing is very competitive and their service, installation and clean-up was hands down the best I have seen - and as a Realtor I have seen many flooring companies' workmanship, pricing and service and will only recommend A+ Hardwood Floors to my clients.

We used A+ Hardwood Floors to extend hardwood into our living room and dining room as well as refinish and stain all our existing hardwood floors to match the new color. Our estimator was courteous and professional and extremely adept at following up to answer any and all questions. The floor technician was amazing. He went way out of his way to accommodate our schedule and to save us money spent on hotel fees.

He also went above and beyond helping us to get the washer and dryer moved back into the house. The floors are beautiful - he did an amazing job! I would definitely use A+ again and again.

We shopped around and ended up checking out both of their showrooms and were very impressed by the selection and service. Doing a complete house remodel and got some great help from Brittney picking out our prefinished wood floor. Super excited to see the finished project!

Just purchases an older home with original hardwood floors that have seen a lot of life. One room had substantial water staining from planters and red paint on the floor. They look fabulous now. The staff were great to work with. The reason I did give a 5 star rating, was they dumped some puddy like substance down my kitchen sink. Took a little elbow grease to get it off and I hope the pipes do not get clogged. Highly recommend for refinish work.

Came to leave a raving review, I just saw all the negative ones, lol. Good thing it went amazing! Demitri came today and installed floors they turned out gorgeous! See pics for proof! Maybe this company is bad at refinishing but they have excellent wood choices and high quality choices that I did not find at other places. So they installed this floor in place of carpet, they did it quickly and I was super happy! Wahoo!

I'd highly recommend considering other flooring companies and in hindsight would have been more than willing to pay a premium to avoid the hassle that we experienced with this company. A Plus refinished our hardwood floors. And by refinished, I mean partially ruined them. When the finishing dried, there were huge chunks of polyurethane in several areas and deep scratches that were not filled (or there previously).

To top it all off, they stained our carpet. Their phone staff was unresponsive when we called to complain and attempt to get them to fix the mess. The receptionist was abrasive and rude. We had to physically drive to their facility with pictures and demand resolution before we got any attention towards the issues. They literally had to replace boards in our flooring to fix the mess.

They claim their staff has 20+ years of hardwood experience, but I could have probably done a better job with it as a DIY project. Mostly because I care about my quality of work. I am giving them two stars because they did resolve the situation (with no discount, mind you). But none of it was worth the pain we experienced. Consider yourself warned!

I Used A+ in my last home and that is why we chose them again to install our engineered wood for our current home. Eugene is one of our installers and he is a fantastic, hard worker. Our floor looks awesome.

I love my new floors! A plus did a good job and it was completed ahead of the estimated time. Their showroom is amazing with a huge selection. Tasha was very helpful when I was deciding what color, species, etc. to purchase and they have large sample boards you can borrow to take home.

I had an amazing experience with A+. They have great product selections and knowledgeable staff. Mike helped me find an affordable option for 2,000 sf of hardwoods. The product looks good. However, I am most impressed with their customer service.

The floors look good, they were finished on time, the carpets and other floors were protected. We used old flooring from another house and that wasn't a problem. Yay! But the guy who came to measure was a bit odd.

I went to A+ for a DIY project and was very impressed. First I'd like to say that their showroom is like none I've seen before. Its beautiful and has so many different choices. I didn't have the first clue on how or where to start.

We recently moved into our new home and needed the carpets removed and the floors refinished in our living/dining area, a hallway, and two bedrooms. A+ was the first place we called and they were very quick with their response. We had an estimate the next morning and I felt they quoted us very fairly and competitively (I only have prices of other friend's jobs to compare to).

They also gave us a deal to remove our carpet for free. The floors are original and are 50+ years old. These guys did a remarkable job restoring the floors and we can't believe how amazing it looks in our home now -- a completely different space to build out our nest. The job took a bit longer than expected but some of it was out of their control.

Sometimes patience pays off for a job done right. There were some missed spots and areas that needed additional work and Larry (the owner) came out personally to fix those for us. Definitely would recommend their services!

Submitted request for info for a repair via their website to repair a scratch on our wood floors. Almost 2 weeks later I get a call.$650 (yes six hundred fifty) minimum for repairs. Should be noted on their website somewhere.