Ganser Company

It's rare that you deal with a company that is truly caring about the customer experience and so generous with their time. I called Ganser to simply look at wear & tear damage to the vinyl siding of my house and Marc Ganser not only fixed what he could, but simply said "no charge for this, just remember us when it comes time for replacement" with a handshake. He probably spent 30-45 minutes in consultant mode without an inkling of expecting anything in return. Great company with dedicated, caring employees and ownership.

From the beginning the experience was awful. When I called to get a quote 8 months ago, I was met with a confused person on the phone. They said they were new, so I ignored it, but I should have taken that as a sign of things to come. When we finally decided to accept the contract, I didn't get a copy. Thankfully I took a picture of it when we signed it.

After several e-mails and a few months of asking I received my copy of the contract, complete with incorrect names. (They never got the names correct). Over the past 8 months I have been reaching out to the company since they make zero effort to reach me regarding anything. After many emails and questions regarding delays in the project I finally got a start date.

The workers came to install 2 skylights and 1 sun tunnel. While the install was good, there was clearly chaos amongst the workers. There was no foreman or project manager to walk me thru the processes. At one point I was asked about paint for my ceiling. I asked if I could get a different paint in the "tunnel" for the skylight. I was latter informed they just wanted to primer it since I said I might paint my ceiling in the future.

Well paint was on my contract so they ultimately painted. However, refused to use the actual paint match that I provided from an original paint container and now my final install looks terrible. In addition, I am still awaiting one final item of my sale. Velux Active kit was on my contract but never delivered. When I asked about it no one knew what I was talking about.

I simply "googled" it, something I would assume anyone with a cell phone could do or better yet should simply known about if selling this product and not need to look it up! The whole project was way over priced and my experience was terrible. I should have known when an itemized receipt was not an option that this company is run terribly. They will NEVER do work on my home again. Extremely disappointed.

This company is amazing, professional and friendly staff. They installed new gutters for us. Also when we had problems with our siding, that was installed by a different company, they came and repaired for no charge! Would highly recommend Ganser Company for any of your house repairs. Services: Attic venting, Gutter installation

Last fall we had our cedar shake / rubber roofing leak repaired by Marc Ganser, and I couldn't be happier with it in the spring time. This was one of those nightmare projects where no contractor wanted to touch it, and the only other two who thought they might be able to fix it told me that they would have to remove a window from my house in order to warrantee the repair. Marc had the old rubber roofing replaced with a modern synthetic material that is much stronger.

He repaired the cedar shake with high-quality wood from Canada, and after having damp leaves from the fall, snow melts in the winter, and spring rain, the repair has held great. And I still have my window . The project was pricy at ~$5k, but that's the rub with cedar roofing. I'm really grateful for their team's expertise, and I'll definitely use them for any future roofing or remodeling!

Someone in a company vehicle of this company tailgated me for MILES inches from my bumper and almost hit me as i slowed down to enter a turning lane. i was even going a few OVER the speed limit. So dangerous, unprofessional, and not a good way to represent your company. The only identifier i could get on the vehicle was the company name as the car SPED past the turning lane i turned into. Be careful who you're letting drive your company vehicles!

In trying to get a quote on our windows our first appointment was cancelled by Mark Ganser the day of the appointment. On our next appointment measurements were taken but unlike two other companies, no quote was provided. Then, the day before the appointment to get our quote, Mark Ganser again needed to reschedule. I don't know if we were unimportant or if it was something else because all we received when we texted we would not be moving forward with his company was a thumbs up.

We had the pleasure of working with Ganser Co. on a project with all new windows for the front of our house, front door, garage door, flooring, woodwork and drywall for our entryway, hallway and laundry room. Our sales person, Joe Huston, made the experience an easy one from start to finish! He had a vision for what the curb appeal was going to be with our windows, front door and garage door and he was correct. Joe was a pleasure to work with!

We were also pleased with the trades people that did all of the work for Ganser. They were very good about keeping us informed, cleaning up after a days work and their attention to detail went above and beyond. We are so happy with how everything turned out. It is a pleasure to drive up to our home and not feel like it is stuck in the 60's anymore!

We were very pleased with the work done wrapping our old rotted windows and installing new gutters. Effort was taken to match existing trim and siding. Our only complaint was that we had to wait quite a while for the work to be done, but we are very happy with the finished product!

I used Ganser Company for a gut rehab bathroom remodel. I was extremely impressed with their professionalism, timeliness, thoroughness, attention to detail, and communication. I wholeheartedly recommend Ganser Company for anyone considering remodel contractors. Service: Remodeling

Quite unhappy. Just before everything shut down due to the pandemic, we had requested some repair work. In addition we were upsold on new gutters. I was surprised to be told that the roof wasn't an "immediate necessity" as I new it to be older, but the gutters were (they had been working fine for me, but I'm not an expert). The crew on-site seemed professional and efficient. Afterwards, we found that not only was the leak that precipitated our initial call not fixed but the brand new gutters leaked between the roof edge and the gutters, too.

I called to have them back out to repair the repair work and the new gutters. During the call I was reminded that the 2nd payment was due. I said I'd happily pay once the work was completed, but as the whole reason we engaged them in the first place still wasn't fixed I was reluctant to pay and have them stop returning calls. The repair person who arrived to service the issues informed me that, "Of course the gutters don't work, they're clogged with leaves! Ya gotta clean 'em out every once in a while." This would've been reasonable to admonish if: they weren't brand new as of a couple weeks before he showed up; it was spring time not autumn; the gutters were guaranteed not to require cleaning (at least during the sales process) because of the leafguard.

I had no expectations that they'd never need to be cleaned ever, but certainly not MORE frequently than my previous gutters (which I cleaned once or twice in the fall and once in the spring). After I insisted that he watch a video of the leak in action he was adamant that this was somehow my fault. He did repair the gutters (though 6 months on they have begun to leak periodically in the same spot).

Then when it came to the leak that spurred the initial call I was told that it was a big problem that would need to be fixed by a new roof. I asked why this hadn't come up in the first estimate and scope of work and was told that I must be wrong about what was discussed. Needless to say, after the repair person caulked the area that was leaking I called and asked for management.

To make a long story longer the owner eventually returned my call, berated me, threatened me referring to the contract language stating that payment was due in full if "a substantial portion" of the work was completed. In this case, everything was complete, except the problem I needed them to fix in the first place. (Still leaks.)

It was discovered during a fireplace insert project that the flashing around my chimney was installed incorrectly and leaked causing the wood to rot. Ganser came, matched the siding and did the work to replace all the wood etc. It looks great and the fireplace insert project commenced without a hitch. They were professional, courteous and, although were booked months out, actually were able to come earlier than expected. THEN Marc came and did an "Aloha" meeting with me to see if I had any questions or concerns. I will definitely call them in the spring to fix some siding problems (not related to their work).

We worked with Ganser nearly 5 years ago to replace three, 2-panel windows. The installer was friendly and the installation was seamless and timely (it was expensive as all windows are). We financed the cost and it worked out very well. The windows have held up over the last several years very well and operate as if they were new. Frankly, we haven't paid much attention to them since they were installed.

Recently however, I had to remove the screen to trim some trees outside the upstairs windows. When I was done, I tried to put the screen back to it was near impossible to get back in (actually, it was impossible for me). I pried it, pushed it etc. and could not figure it out. I called Ganser after about 2-weeks of trying and they said they'd have someone call me.

Shortly after, Nate, who I believe is in Sales gave me a call and said he stop out the next day after work to check it out. Like clockwork, he called after he was done with work, masked up, and stopped by to help me. After about 5 minutes of jiggering the thing he got it in and saved me a costly service call. This is the kind of friendliness, helpfulness and service every company should strive for.

While I realize Nate is just one person, he clearly had the best interests of his customers (from no matter how long ago) and his company in mind knowing that THIS is how you do business. I can't thank Ganser enough for hiring people like Nate for their team. Well done folks! When we are in the market for updates on doors, siding, windows or roofing they will be the first company we call and I would suggest you do the same.

In July 2019 we had Ganser come and inspect some spots that looked like leaks. Upon initial inspect it looked as if there could have been some problems due to the previous winter ice damming, and then alot of rain spring and summer 2019. Patrick had us just watch those specific spots and had taken photos of locations that could have been potential issues.

After noticing clear water damage upon some heavy rain he came back out and did a full garage attic inspect and roof. There was clear leaking. He spent time talking over the pros and cons of attempts to repair versus a new roof. He explained new versus old ventilation and really took his time to help us understand things that are done differently for best long term results.

While a brand new roof was not the expense we were thinking was going to be needed after just living in our Sun Prairie home for only 18 months it was more cost effective to put that money into a new roof than just repairing the problems. Any repairs that would have been done would have been just ripped off once a new roof was needed in a couple of years. Patrick was not pushy and so helpful.

We signed our contract in October and the job was completed the middle of December. While our target date was the end of November, weather played a role in completion. I see a lot of reviews from people about extensions. All I can say is to be patient. These guys work all year round and try their hardest to get to everyone. The job was completed in 3 days.

They were prompt and did a good job cleaning up afterwards. Anytime I have needed to speak with someone or contact someone they have always gotten back to be. Taylor and Jay were great during all communications. Thank you for making such a stressful time easier!

Ganser came out last week and installed three new windows, gutters, soffit and fascia - the team here was awesome, respectful and responsive to any questions I had. They left my property cleaner than they found it! There was an accidental breaking of my cheap hose caddy- they replaced it the same day with one that matches the new color scheme on the house!

I would highly recommend Ganser and will use them as I gradually finish the exterior of the house. Oh, and they don't try to up sell you or even sell you things you don't need. Honest straight shooters!

Got sliding glass door replaced. The installation was perfect, love the quality, and it works great. My main problem is that they are understaffed and it took them about 6 months to get a half day job done. Also they led us to believe that although it was scheduled to be done in 6 months, that most likely they could slip it in between jobs much sooner, which didn't happen.

It was very misleading. If they give you a date when it is scheduled know that that is most likely when it will happen which is perfectly fine if you are not in a rush. The price for the door was meh, quite high, but the quality is there. I probably won't ever have to replace it. Apart from the time table the job went well and I'd recommend them.

I had scheduled a roof inspection with them this fall. They sent someone out, and the guy had dress shoes on. Good outfit choice for a roof inspection, right? Also, when I made the appointment I warned them it is a three story house, so they will need a very tall ladder. The person who came didn't even bring a ladder. He asked to use the bathroom in my house about 5 mins after he got there (unprofessional!), said I needed a new roof, and didn't even go up on the roof and inspect it. Said he would send someone by later that day to take a look.

Never did as far as I could tell. No follow up whatsoever I called the company to say hey what's up with that. They didn't even offer to send someone else out. I guess they just don't need the business.

We had our roof done last year. I wanted to wait a year and see if anything was a problem. Our ice dam is gone. They made the roof look very nice and the color is still nice and bright. Their price was great (got them on angie's list and it came with a coupon). They advised us on our skylight and fixed the leaking issue. Overall they were great.

Only snag we ran into was someone forgot to get the permit. When I got the letter from the city, I contacted them and they took care of it. They were quick and professional. We chose them due to the people coming to look at our house and roof also educated us on some of the options as well as what was going on with our ice dam issue. Would recommend to anyone.

I was so excited when a Ganser sales rep stood in my living room in early June and reported they were 4 months out for window installation, which would have put my project to be started by mid October. I signed all the paperwork, applied for a massive loan, which I'm currently paying on, only to learn on 7/28 that the estimated week of install is Nov 26th! Needless to say, I was VERY upset and disappointed that the 16 week "estimate" was now over a 5 months (6 months from the time of me signing).

I received a call last week indicating that now my project is on track for the week of December 10th! I am a reasonable person and understand that the recent flooding and heavy storm season SW Wisconsin has endured will push projects back, but why would someone lie to my face about what the longest wait time might be, only for it to actually be months and months longer than what a company likely knows what it will be.

It will likely be bitter cold and snowy by then, which will probably put my project even more out. I'm currently dealing with wasps finding their way into my home due to the window conditions I was desperately wanting to get fixed by mid fall, and will probably have another winter of $300/month energy bills due to their inefficiency. In the future, please relay to your sales rep not to give any dates, estimated or otherwise. Now it's a waiting game on my end and there is not one thing I can do about it.

We couldn't be more pleased with our new siding and roof by the Ganser Company. John was amazing to work with and took care of us through the entire process. He worked with our insurance, gave us all our options, and met repeatedly with us while we made our final decisions. He went far beyond any of our expectations and seemed genuinely concerned for us. Jesus and the building team were always respectful and informative and did beautiful work. We highly recommend the Ganser Company, and John in particular!

I hired the Ganser Company to do a bathroom remodel for my parents. This included the removal of the old tub, complete demo and then installation of a walk-in shower with bench, safety handrails and removable shower head. The job was completed ahead of schedule, at the quoted price and it looks better than we ever imagined. Jason and Greg did a fantastic job of explaining the options, the pros, and cons of the various solutions and then executing our plan. We could not be happier! The quality of the work is off the charts. Everything was top notch from start to finish. Thank you Ganser Company!

"Over-promise and under-deliver" needs to be the new company motto. For all they do in marketing and advertising there is an imbalance between hype and performance delivering results. I had a less than satisfactory experience with Ganser. Sales guy John was warm and helpful, the subcontractor Jay was great. The turnaround on this job was a huge disappointment.

After sitting on my downpayment for over 5 months I got righteous and ranted. Finally the project started and finished fairly quickly considering this wasn't a huge or over-complicated job. Basically I felt like I was getting over charged for the run-around, and lack of response when I kept on the front desk asking WHEN my job would commence, followed by a tactic of passing the buck and blaming employees who were terminated, or management. My advice is to avoid working with this company unless you enjoy long delays, paying premium prices, and receiving empty promises.

UPDATE: After I published my initial review, I received a call within an hour letting me know that my work had been scheduled for the next morning. A worker showed up an hour earlier to get started, and completed the work satisfactorily. In fact, he did a fine job. While he was there, Nate showed up and introduced himself as a marketing manager for the company.

He listened attentively as I gave him a friendly but honest account of my experience with Ganser. He noted that they were working to improve their customer service - even having removed some people from positions that met with the public. My experiences with the workers who showed up to examine my roof and provide estimates and do the work were friendly and fine.

I emphasized their need to be communicative with customers and I felt my feedback was heard and responded to. I've updated to 4 stars because of that responsiveness, and the final quality of work performed, which was fine. I only wish the timeline had been shorter.

Told I won a $1,000 bath remodel from a bridal show that was almost a year prior. I was thinking about getting my bathroom remodeled anyways, so we booked a consultation that was to come with a $60 restaurant.com gift card. In conversation at some point it came out that anyone who signed up got $1,000 off. It ended up still being really expensive, and we went with some other company that was around $2,000 cheaper than their estimate (which included the $1,000 off) Then I went to redeem the restaurant.com gift card. there's so many stipulations surrounding it that I'm not sure we're even going to use it. The whole thing from "winning" to this awful gift card seems scammy.

This is part of an email they sent me as well as my response back and an email that I was clearly NOT supposed to see! Hello Robert & Lauren, First of all, let me again say thanks for doing business with Ganser Company recently. We appreciate the trust you have demonstrated in our company to help complete your recent project. My reply. You do realize that none of the work has been done yet, right? You've been delaying our job for months and we are beyond dissatisfied with the Ganser company. From: Front Desk Sent: Tuesday, November 22, 2016 8:48 AM To: Matt Mortimer Subject: FW: Feedback Requested Hi Matt, Can you please call your customer, put on your charm and give her a little smooth over? Matt Mortimer Nov 22 (10 days ago) to Front, Melissa, me Hi Lauren, I wanted to reach out to you and apologize myself about this whole situation, as you know September was all rain which slowed our production team down on jobs that we were currently working on plus the hail didn't help in the slightest.

We are getting to your job as fast as possible, Melissa will call you tomorrow to give you an estimated start date. If there is anything I can do for you let me know. Thanks, Matthew Mortimer FYI, i have yet to get that call that I was supposed to get the following day!

Recently had a new Bath Planet step in bathroom installed. Went smooth, great install, clean up and service. Would recommend.

Ganser Company just replaced our roof. They were very professional, easy to work with and answered any questions we had. They were timely and kept the worksite very clean, even cleaning the sidewalk with Citrus cleaner.

Fantastic! Jim came over at 6:30PM to meet our work schedule, and brought a sample window with him. He explained the value of the window, and was knowledgeable about the product. They repaired the existing window at no charge to protect it until they were able to replace it.

Ganser Company replaced all of the windows in our house. It was done in a timely and professional manner. The lead worker on site made sure everything was pick-up/cleaned up and kept us informed of the progress of the project.

We had previously used them to replace our windows and glass door a few years back, so we knew the quality was there. For the most part this job went very well. Our sales rep came on site as scheduled and we talked through our needs and made a decision to hire them that day.

I was so pleased that our nine windows were done in a good time frame and efficiently. The two men who came out to install the windows were super friendly and nice. When we were getting a quote done on our windows Mark explained all of our options and he suggested the best one's he thought would fit the house and our liking.

WARNING.BAD SERVICE.AVOID IF POSSIBLE Just had the most unacceptable customer service I could ever experience as a Realtor. Set an appointment this morning with Ganser for my client that is selling his home. Needed to review, repair, and or replace an Anderson Doo that was rotting at the bottom. Appointment was scheduled and confirmed for 2pm. I arrive at 1:55 and by 2:15 the Ganser tech is not there, I make my first call to Ganser customer service, they confirmed the appointment, did not know why someone wasn't there, they would call the tech, and they would have someone call me right back.

There was no call. Tech is still not there so I called again at 2:30. Same conversation, customer service said they had the job scheduled and could not understand why someone wasn't there. This time they said they would call the "on Call" person and have them call me pronto. The call never happend. With another appointment to attend, I left the property at 3pm.

Still no calls from Ganser. I place another call at 3:30 and customer service tells me the tech that was scheduled called in sick at 1:58 because one of his kids was sick. I explain that I have a rotting door and need to reschedule as soon as possible, preferably for Tuesday. Fortunately, customer service is able to schedule for 10am Tuesday morning. Finally, we are getting somewhere.then it happens.

The kick to the teeth, the gut shot, the insult. Please keep in mind that I wasted over 2 hours of my time waiting for a Ganser tech and now customer service is telling me that there will be a $250.00 service charge because the property is being sold. WHERE DID THAT COME FROM? I quickly told the customer service person that there would also be a $250 fee for poor service and for the tech to have a check ready when they arrive.

She naturally thought that was ridiculous and she is correct. It is ridiculous to charg my client a service fee because Ganser failed to do as promised. Ganser, you failed to show up! Your customer service has made your problem everyone else inconvenience. I understand that things happen and a sick child should take precedence. I get that, but just tell the truth instead of making excuses.

Customer should not have to make 3 phone calls to the company from.is not a good thing. A great company would admit their mistake and do everything within reason to make things right. Setting a 10am appointment for tomorrow, Tuesday, was a great start and appreciated. but now you want to charge a $250 fee that comes out of left field. especially after you have screwed up. Ridiculous and unacceptable. GANSER YOUR NOT THE ANSWER THIS TIME. Huge disappointment.

I'm so happy that I went with Ganser on my project to turn my screened in porch into a 4 season! I did my due diligence getting multiple quotes and ended up with Ganser. They offered constructive opinions as I wasn't sure what I wanted to have on the exterior and I took their advice. Their quote was more than competitive with other companies offering similar exterior treatments.

My porch exterior has a clean, finished look that I had hoped would look good, but it turned out far better than I would have expected. The crew worked in sub-zero temps and were completely professional. I will be contacting them for future projects! Hands down.

I was desperate. Our old house came with an attic fan with moving louvers on the gable vent. Every fall, the first wind storm blew these louvers off the house. Winter was setting in! Snow was falling! My attic was open to the elements and the squirrels! I needed HELP! After calling several "roofing" places that also advertised for attic ventilation repairs, I called Ganser Co. which also advertised a "Handyman" dept.

A REAL person answered the phone! She told me the person who did small jobs would call me back and they DID that day! He said he'd come take a look and did, in 2 days and said he could fix it the following week. I did have to make the followup call and find out the details of price and when he was coming- but once we settled on a date and fair price (I had gotten some other crazy high bids for just coming out to look)- he showed up: ON TIME! Fixed my problem!

Price came in a few bucks UNDER estimate! and this job involved a 2 ladder climb up to the high gable in the snow and freezing cold. Tim was nice, cheerful and did not complain. I now have a nice fixed louvered screen on that fan opening. I would recommend the Ganser Handyman Dept.