Rated 4.8 / 5 from 64 reviews
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Garage Door Doctor I'm Mark Brummond and I started the Garage Door Doctor in 2005 with one mission in mind - to provide the HIGHEST QUALITY products at FAIR PRICES with the BEST SERVICE in the industry. With literally thousands of satisfied customers in the Charlotte area, the Garage Door Doctor continues to accomplish our mission and we've become Charlotte's most dependable, reputable and honest door company.

Building on our successes in Charlotte, the Garage Door Doctor expanded into middle Georgia in 2009, Raleigh, Durham and Chapel Hill in 2010 and Greensboro in 2013. After seven years, we haven't and we'll never loose sight of our commitment to our customers.
Business details
  • Year established: 2005
  • Employees: 11
Services
Commercial
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If you've had another company come out and tell you that you need to replace your commercial garage door, let the Garage Door Doctor see if we can fix it. You'd be surprised how often our competitors upsell when a simple repair is all that's needed. Often times we can literally save you thousands of dollars.
Openers
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Have you hit your garage door button and the motor is working but the garage door isn't going up? Does your garage door opener need repair? Most of the time the Garage Door Doctor can replace the gears in your opener and save you several hundreds of dollars. Why replace your opener when a simple fix can save you money AND prolong your opener for an average of 10-15 years?
Residential
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Is your old garage door in need of repair? Your garage door won't go up. It won't go down. Perhaps your garage door came off the tracks, the cables are loose or the remotes won't work. Maybe you have a problem with your springs or safety sensors. At the Garage Door Doctor, we have all your garage door solutions and we absolutely take pride in saving our customers money.
Reviews (64)
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Heather Brown
Jun 20, 2022
Super friendly guy on the phone, they sent over Daniel who was our technician. He did such a great job, he made my door a lot less noisy and walked my husband and I on how to download an app to use our garage door. It was mind blowing! Definitely recommend these guys.
Julie Pollock
Jun 03, 2022
We had an old garage door on a warehouse type building that had to be removed and a new one installed. James was the installer. He was friendly, knowledgeable and did the most amazing job. I would highly recommend Garage Door Doctor for a new door or any service for an existing one.
Ms. Carson
Apr 24, 2022
I had a great experience with Garage Door Doctor. Same day or next day service. I was up and running the next day despite having to have a part ordered. Eric did an amazing job efficiently and with a smile. I couldn't have asked for better service or a better technician. If you have any issue with your garage door, don't hesitate to call the garage door doctor .
K. T.
Apr 08, 2022
I called to get a quote and a representative, Evan, came right out to my home. He later talked me through options. When I was ready to move forward a few days later, he came out within 30 minutes of my call to review and confirm options. The install for my garage door and opener were scheduled for the following day. James arrived ahead of schedule.

He was pleasant and clearly explained work completed. He also took the time to walk me through set up for the new opener. I am glad I chose Garage Door Doctor and highly recommend.
Nicholas Bossi
Feb 22, 2022
The only company I will ever use for garage door repairs - our garage door broke during a snowstorm and a technician was able to come the next day to get us back working. Had an alignment issue that popped up a week later and it was remedied quickly and correctly. 100% committed to customer service, they really went the extra mile to make sure I was happy. Alex and Eric are professional, prompt, and courteous - don't hesitate to let Garage Door Doctor take care of you!
John Kotula
Feb 10, 2022
Garage door doctor was amazing. I called first thing in the morning and the technician was there by Noon. He was knowledgeable and not only fixed the issue but repaired two other problems. The cost was very reasonable. I'm going to use them going forward without hesitation. Great experience!
Marc Phillips
Feb 05, 2022
I was finally tired or my garage door sounding like a very old roller coaster and stopping a foot above the ground. I called Garage Door Doctor on Friday afternoon and scheduled a service call for Tuesday between 4 and 6pm. Eric actually arrived a few minutes before 4:00. He evaluated the problem and gave me several option including replacing the 22 year old motor unit.

I told him what I wanted and, to my surprise, he pulled everything I wanted out of his truck and, in less than two hours, I had a new drive unit, new rollers, new sensors, and a new outdoor keypad. I was very impressed with Eric's professionalism, efficiency, and thoroughness, and especially his being able to do everything on the spot.
Andre Tillery
Jan 17, 2022
My garage door quit working. I nean literally fell apart while I was opening the door. Josh from Garage Door Doctor came out and not only did he fix the door, it's much quieter now, he provided the correct parts to lower and raise the door. With all that said he took the time to have a conversation with me while he worked. I would definitely recommend Josh for anyone having issues with a garage door. You guys are awesome!
Kim Stine
Jan 12, 2022
Josh did a great job servicing our garage door. We thought our spring had gone bad, but after careful inspection of the entire assembly Josh found that the spring was actually in really good shape. The problem was with the cable system which wouldn't allow the door to raise or lower. He replaced that and the rollers, made other adjustments, and took additional time to inspect and make adjustments to the other garage door at our request. Josh carefully took the time to make sure everything was working perfectly before signing off on the job. We are very impressed with his attention to detail and workmanship. We highly recommend!
Sean Walters
Jan 11, 2022
Josh and Eric were great. Showed up on time and we're very knowledgeable. Repairs were made with no problems. I would definitely recommend the Garage Door Doctor.
Jose Ruiz
Dec 31, 2021
They came out quickly, we're thorough, professional and got the job done. I'd ansolutrecomme d and use them again. See if you can get Josh, he was awesome!
Adam Schnier
Dec 29, 2021
I needed my old garage door replaced and new opener. Called in the morning, came by the house shortly after, and installed brand new door and opener the same day. Alex did my estimate and install, and was a super nice guy from start to finish. Couldn't have asked for a better experience. Definitely give them a call if you're looking for something new or need maintenance.
Lisa Weigold Bodenheimer
Dec 28, 2021
I have used them for years and have always had a great experience. Knew the opener was slowly dying and when it did I called them at 4:00pm and they had Robert at my home 8:00am the next morning ready to tackle the job. Great service!
Eric Spielberg
Dec 24, 2021
Family member nailed the track of garage door exiting one morning. Not only did they get a representative to my house super fast but they took the time to fix the rail instead of just charging me an arm and a leg to replace it. I wish I can find my receipt the gentleman was a tall white male with a mustache he was fantastic and an asset to the company and I just wanna thank them again for the great job they did and saving me a fortune on replacing the tracks of the garage
Yolanda Williams
Dec 20, 2021
As a precautionary measure, we contacted the GARAGE DOOR DOCTOR, the only company that we use, for a tune up, since our garage door is a bit older. Let me start out by saying, when you call them, A PERSON immediately answers the phone and there aren't 10,000 prompts (THANK YOU!) to get to a live person. As luck would have it, on the day of our tune up, earlier than we expected, which was a plus - we encountered Josh.

He listened, was patient, kind, professional, and quite knowledgeable. Although the intent was just for a tune up, the small changes that he recommended, gave our garage door more life and ease of movement. We immediately noticed a difference in our garage, as soon as he finishined changing the wheels and the price point was ideal and made sense. If your garage is in need of repair or a tune up, look no further - call the Garage Door Doctor and a LIVE person will answer the phone and take care of you. Thank you GDD!
Walter Kurtz
Dec 05, 2021
Had a Wayne Dalton system for a 16 x 7' garage door and couldn't get anybody to work on it. called these guys had them come out. They had previously done a maintenance service. Within 12 hours they came out diagnose the problem replace it with parts that I can easily get the next time if necessary at a very reasonable price. Clean job highly recommend Josh and Dustin for their professionalism and accuracy and courtesy.
Vickie Nolan
Nov 28, 2021
Our Garage Door went out and I called the Garage Door Doctor and they came out right away! I have to take my husband to and from Dialysis and I puts me in a bind but they were able to put me on an emergency situation. We had to replace our Garage Door System because of it been old. I am so pleased with Cody and he was such a pleasant person and got us set up quickly and now we have a better system that I can check from my Phone! I will make sure I call them for our repairs always because we are treated fairly! Thank you so much!
Dale Varney Drv
Nov 28, 2021
Came out early, and knocked it out. Fixed the door and upgraded the rollers, works great and quiet. Nice guy and knowledgeable about the products and the repairs. Awesome service, all I can say.
Tom Richardson
Nov 17, 2021
We need a new garage door. The ad I heard on the radio stated that garage door doctors does free estimates, never a service charge and you can send them away for any reason. This was not the case. Unfortunately I was not there for the quote and my wife paid the salesperson. When I tried to get it refunded I was given the run around. I finally. talked to the owner.

He said because if Covid they charge for everything and take as much as they can get. He said he would apply the amount if I bought a door from him. I now see why he has to take every penny he can. After getting another quote I found a higher quality door for much cheaper. Save yourself the headache and money by going anywhere else
Nicki Kremer
Oct 18, 2021
Your tech Josh was out this morning promptly, and very polite. We called Saturday late afternoon for our garage door that was stuck. Our call was answered even after hours and we were given an appointment time for that Monday. Josh was prompt and gave great suggestions for longevity and maintenance of our garage door so wouldn't leave us with it stuck open. Josh was great! What a great representation for your company.
Sucharita Kodali
Sep 30, 2021
Friendly service. Our garage door spring broke suddenly Saturday night. They said first available time someone could come was Monday 7:30am. Josh came Mon morning and promptly identified the issue. It was about an hour of work. It's only been an hour or so but so far so good-working like new. He said the replacement should last another 10k opens and closes. 1 year warranty. Total was about $400 for 2 springs.
Chase Cupples
Jul 08, 2021
Great response time, VIP customer service, quality work. Best garage Door Company! The owner went above an beyond to make sure we had the very best. Don't waist your time and money with another company.
Lindy Sterling Wetherell
Jul 08, 2021
Awesome service, extremely professional and thorough! Chris Clark did an outstanding job and now our garage door works better than ever. Highly recommend them!
Ben Barry
Jun 26, 2021
Great, friendly service! They actually showed up when they said they would, and did a great job.
Kheng Cambodia
Jun 24, 2021
We had a great experience with Garage Door Doctor. Gil was our technician. He's very professional and knowledgeable. I highly recommend him!
Vinnie Ariemma
Jun 23, 2021
Great service and advice. Rob and Terrance were professional and courteous. Truly helpful!
Julie Jenkins Kroehler
Jun 09, 2021
Very Happy with Garage Door Doctor. We have used them for at least 10years or more. Thank you Robert for great service.
Sarah Hatchel
Jun 07, 2021
Highly recommend Garage Door Doctor! They scheduled me quickly, were well priced, and Chris was so professional. He called prior to arrival, was on time, and did a great job repairing our door. Thank you!
Tracy H.
Sep 11, 2020
I had issues with my garage opener motor and sensors. The Garage Door Doctor came out the next day and replaced the necessary parts. They're work and customer service is excellent! Thank you so much!
Leslie Mciver
Aug 26, 2020
I have very impressed with the professionalism of my technician. Robert was on time and the cost of repair was fair. I highly recommend this company.
Jerry MacFetrich-Stahl
Aug 10, 2020
Great job! Got here early and did great. Calvin was super polite and professional. Highly recommend them!
Mendoza
Jul 27, 2020
Came out quickly when called, wore a mask, and was able to give us an estimate within 5 minutes! Did a great job
Laura Hannon Brubaker
Jul 21, 2020
I called needing a new garage door remote and they were able to come out the same day. Matt was great- he even greased our rails when he noticed how noisy the door was. Highly recommend!
Jane Marini
Jul 17, 2020
Steven and Robert did a great job. They were here ahead of schedule and fixed the problem quickly. Very polite as well
James Morcos
Jul 10, 2020
They were able to schedule technician to come out quickly. Ryan was prompt and professional and helped get the repairs done without overselling what wasn't needed. Highly recommend.
Elsa Roberts Relihan
Jun 27, 2020
Prompt service. Matt was here within an hour of calling them and did an excellent job fixing our garage door. Thank you for fast and friendly service.
Barbara Kalinski
May 09, 2020
Robert arrived on time and was very professional and friendly. Explained problem and quoted the price for repairs. He got to work on it promptly. Very satisfied with the quick response time and courteous service. Would highly recommend
Mr. Tim
Apr 18, 2020
Garage door spring broke, I called the doctor late Friday afternoon, and they scheduled Robert to be at my door at 7:30 the next morning. Robert was right on time. Replaced the spring and all the moving parts in about 90 minutes. Very professional and thorough.
Ashley Williams Ziliox
Apr 07, 2020
Had a pleasant experience with Garage Door Doctor. Office staff was friendly and was able to get an appointment later in the day. Technician was professional, prompt and and quickly diagnosed problem and made necessary repairs. Would definitely use this company again.
Treva Williams Jennings
Apr 03, 2020
Our garage door went out. My husband called Garage Door Doctor and in less than 24hours the repairman was at our home. The service was quick and efficient. He instructed my husband in the maintenance of our garage. I am so glad we called them. You won't be disappointed.
Kelvin Ingram
Mar 10, 2020
Fast great service. My technician was knowledgeable of the system that i had in place let me know my options moving forward.I would definitely recommend them
Bernice Michele Benton
Mar 10, 2020
Great job!! Matt the technician was very pleasant and answered all of my questions I had regarding our garage door
Stephen Anderson
Feb 26, 2020
Highly recommend. Called them last night because door wouldn't open promptly and team was here at 7:30am the next morning! Friendly, courteous and professional all the way around!
Cyndee Eskridge
Feb 17, 2020
I just had my garage door opener replaced by Garage Door Doctor. I called this morning. They were prompt and replaced the opener in reasonable time. I would recommend them however they do not take American Express as payment.
Andrew Williams
Feb 10, 2020
Matt came out today and put a new bottom gasket on my garage door. It fixed the problem right away I would highly recommend. Great service.
Jason Poteat
Jan 29, 2020
Robert and Matt were absolutely awesome. Fixed my issue and were kind, friendly and knowledgeable Use these people they are the best!!!
Ashton
Sep 12, 2019
superb service, best company with fast turn around and excellent tech. I would highly recommend this company to anyone looking for garage door repair
Rion Williams
Sep 10, 2019
Highly recommend Garage Door Doctor. Fast unbeatable service, Jonathan not only took care of my request, he fixed additional issues. Now our garage door is working like new!
Adam Homola
Aug 27, 2019
The Garage Door Doctor was great! Calling was easy, they had a super friendly call person who worked with my schedule. They gave me a quote, it was accurate and what I paid. They gave me a time window and got here on time. Ryan, the technician was friendly, knowledgeable, fast, and efficient. I wasn't sold things I didn't need and the entire experience was smooth. For a job I could never do on my own they knocked it out of the park, and priced it well. Thanks Garage Door Doctor!
Verlynda Teague
Aug 21, 2019
I called and they were ready to send someone out that same day. They came out on time both days. First day was an assessment with pricing on what I needed and they had someone out the very next morning installig my new garage door.
Megan McKee
Jul 15, 2019
Highly recommend the Garage Door Doctor! After a little mishap they took my call and got me scheduled for first thing the next day. The gentlemen I spoke to said the guy coming would call 30 minutes before he arrived which is did. He was prompt and on time, very friendly and knowledge. Ryan answered all of my questions and explained what happened and what he would be doing. Hopefully I don’t break the garage again, but if I do, I will call them. Thanks, Garage Door Doctor!
A. Bowen
Sep 14, 2016
I called several places, including one other garage door specialist as well as other stores, to compare pricing. No one could match Mark's price and no one came close to his response time - he told me he could put in two new doors the next week (and this was on a Friday) compared to 4-8 weeks quoted by the others.
Peter Stallings
Jun 21, 2016
I called Garage Door Doctor to get an estimate to replace two panels on our single-car garage door. Mark said that he thought he might have the panels in stock and he would call me right back. He did so. His estimate was much better than the other two I had gotten. He scheduled the work to take place in two days and arrived at the agreed-upon time.
Donnie Jones
Apr 29, 2016
Garage door broke on a Friday. We called Saturday morning and it was fixed Saturday afternoon. Very professional and courteous with reasonable pricing. We absolutely would use Mark again for any garage door needs.
W. Tharpe
Oct 08, 2015
Mark came out on a Sunday to provide an estimate for our garage door. He indicated we could replace springs, but the door really needed to be replaced. His company showed up the following day and completed the job. We would highly recommend Mark and company to our friends and neighbors.
T. P.
Aug 12, 2015
I returned from an errand today, Friday, and garage door would not work, looked inside and discovered spring broken. Mark and he was able to schedule repairs for 2-3 hours later same day. Mark arrived in 2 hours and completed repairs in about 45 minutes. Nice young man who seems to want to do good job at fair prices. One man operation so low overhead.
Ricky Phillips
Feb 20, 2015
They came out, repaired the door but the next day the door failed to close and the roller was catching the bolt they put in. Called them and asked them to have someone come out, didn't get a call back til 7 hours later.
Anna Witter-Merithew
Jan 28, 2015
Had a carriage house style door and garage door opener installed today by the folks from Garage Door Doctor and couldn't be happier. It looks fantastic! The installers were prompt, courteous and did a great job.
Heather Jahde Nagle
Jan 23, 2015
Garage Door Repair. Scheduled and repaired within 24 hours. Excellent service! Highly recommend!
Fonda Howard
Dec 13, 2014
Excellent service -- from the initial phone contact to schedule a visit for a quote to the installation today -- nothing but reliable and professional conduct. Replaced an original 20 yrs old door that was the loudest the technician had ever heard.
Angela Parker
Nov 20, 2014
I appreciated their quick and professional service. Thomas was so courteous and did a fantastic job of explaining the problems with my door. My door now opens and closes 100% of the time and is so quiet now!
Will Brummett
Oct 15, 2014
Stay away. Owner is abusive if /when you question his service and quality of his repair (and you will as he takes as many shortcuts as he can get away with). The same garage door spring failed 3 times in 4 years.
Don Williams
Sep 17, 2014
Had a very good experience having a new garage door installed. Thomas arrived exactly when he said he would, did the work promptly and cleaned up the work area. Door works well - much quieter opening/closing and better looking than the old wood door.
Jonathan Feather
Jun 30, 2014
When my neighbor's garage door spring broke, they used Garage Door Doctor. I observed they were prompt (there within an hour) and my neighbor was happy with their service. Wouldn't you know it, our garage door spring broke within a couple weeks of theirs, and I called The Garage Door Doctor.