APW Plumbing, Heating & Cooling

The technician was very nice and explained the issue and fixed it quickly. I had a problem with the scheduling. I had the appointment between 10-12. At 12:30 I called the operator and she said that my appointment had been moved because of an emergency. She then said that the technician would still be able to make it today and that we would get a text or call when the technician was on his way.

Again no text or call. The technician was fine but I don't enjoy spending half a day of vacation trying to figure out when he would show up. Difference between a 3 star and a 5 star/return customer would be a simple phone call to let me know before my appointment that the technician would be later.

AVOID AT ALL COSTS. 1 Star because 0 isn't an option. Front desk will tell you over and over again that they have your paperwork and will call you back. Well - they won't and don't. When you finally get someone out (in our case it took almost three weeks), they tried to way over charge us for Freon to the tune of $400. We finally got fed up and got someone else in.

Unfortunately all the extra pressure on our other unit running for three weeks alone caused a leak in it too costing us additional repairs. Wish I had read other reviews first before trying to use. We're not the only ones.

Extremely unprofessional and too many levels to talk to. People on the phone do not know or do not have communication with the actual technician. Technician came to my house, I am doubtful that he knows what he is doing. The technician and the office employees are more interested in doing administrative stuff than actual work. They find loopholes to charge more money to customers.

My home warranty company hired APW to repair/replace faucets but they want out of pocket money to do the job and close out the claim without doing it. I waited more than 3 weeks to get my job done, called so many times, wasted my time with them but the job was not done. Also, they are ridiculously expensive as they quoted me about $1200 to fix a outside faucet that I completed with another plumber for $300. Please be careful with APW before hiring them!

Very unprofessional! The representative (Josh) arrived and announced that he will be returning all of his phone calls while inspecting my system. He stayed on the phone during the entire inspection, then sat in the truck for 25 more minutes talking on the phone. The system wasn't cooling properly so I called the warranty company. He found nothing to report to the warranty company yet he gave me an invoice for $2600 in needed repairs. Had he not been distracted on the phone, he could have done his job thoroughly. Would not recommend using this company.

Critical:Professionalism Your worker, came out. Did not do a single thing. Told us it was too dirty and he couldn't attach to the gauges (pictures below showing gauges fully able to be attached to). Left without diagnosing anything. Refuse to use this company ever again. DO YOUR JOB.

Contacted this company for warranty service they will referred by general electric when I contacted them they told me they would be out on a certain day they didn't show up. When I called them they said it was canceled by the consumer which I did not cancel it. When I initially called them for warranty service they told me I was expected to pay $125 I told them that being under warranty I was not paying $125 somehow between then and my appointment I was canceled and I'm sure it was because I told him I would not pay $125 for warranty service. Would not suggest this company to my worst enemy.

Professional service, thorough and wasn't trying to be a salesperson at a preventive maintenance service. Love the quality of their maintenance program on my HVAC units.

They took really good care of me. They changed staff on answering phone calls. They went over and beyond to reconcile the mistake of the person I first dealt with. I really appreciate them owning up to what that staff person did. I loved the service technician they sent out to us. He has been working with them over 10 years very professional and understanding of what the problem was. Again went beyond to help me. I would truly recommend this company. They took care of the situation and it didn't cost me more.

They installed a water heater 11/20/17 an it went bad. Not a big deal. Called them back to replace the heater under warranty. They tried to charge men almost $1700 on top of the $125 service charge. I figured out how to get the tank an installed it myself. Took an hour an half an the $125 APW CHARGED me! Nothing like taking care of your repeat customer! Look out people.

This was a Lowe's lead we signed up for that apw received and contacted us. they Left pile loose rock around ac for no reason., cut up our siding, air holes at termination kit. Tore holes in duct over hot water heater.slot for filter installed behind the pvc pipes and sharp edge tears filter as you try to put filter in or out, failed to seal all pvc so water leaks, air holes left in duct on top of furnace, left wiring hanging next to furnace unattached to anything. Installed furnace 2 inches to left of where it was supposed to be so nothing fit right, did not clean or sterilize as promised before install, pvc pipes to outside installed improperly not as agreed upon, damaged gas valve with vice grips.

Sales person did thorough walk through and inspection prior to sale. After that from installation on, nightmare. As promised they agreed to come make the repairs for issues they created but not willing to work with you on scheduling. So you have to take time off and lose income if you want to be there when the technician finally makes it back out.

First repairs visit, they didn't bring right things to make repairs, 2nd visit canceled, no notice, no call. Now rescheduled because remaining repairs require actual hvac techs. We have had for about two weeks or so. All avoidable issues had original techs just put the furnace where it was supposed to go. They had full access from front and rear. Actual product seems decent but service after the sale is scary. Installation issues were self induced. Completely avoidable.

We are very happy with APW! They were very professional and worked wonderfully with me to complete our job quickly. AC, furnace, tankless hot water heater, and water softener all accomplished in a timely manner. They were very tidy about my home and careful about my pets. The financing was smooth and easy. We received a great interest rate and payment plan. I am very please and would highly recommend their services.

They are great to work with. Prompt and attentive with incredible customer service. They are a blessing to work with! Service:Repair HVAC

Critical:Quality, Value Buyer BEWARE. Second time this company has come out to our home and quoted us ridiculous prices for parts and labor that are conveniently not covered by our home warranty. They will mark up the parts 300% and request to fix things that are not broken. They will never come back out to our home.

Noticed their ratings have dropped a lot in the last couple of years. Now that I need to communicate with them, I know why. I emailed them over a week ago for warranty information, no response. Called Friday (within business hours stated on their phone line). No answer, left a message. They are apparently open Saturday. No call back. Called today, got an answer and requested warranty information.

They verified my email address and said they would send it. Called back an hour later because it wasn't sent. They said that the only person that can send it is at lunch, but wanted me to follow up with them to remind them. Called later (again within business hours stated on their phone line). No answer. No warranty sent. I mentioned to them when I talked to them that this was urgent, as I am selling my home.

We close tomorrow and still no warranty. This is aside from the fact they installed a drain from the furnace to pour on top of my air conditioner and slope back into a door of the house. Also aside from a pressure valve that released water onto my garage floor when it needed to release (no drain on garage floor). It took a lot for me to get to this point, but I would not do business with them again. I spent nearly $18k on my HVAC and water softener with APW, but once you need them, they're gone. They've already got their money.

Brian and Marc were quick when they got here and very helpful and professional. They even swept up all the corrosion from my last water heater that had been collecting since the last episode of "Friends" aired on network television. Great service! Service:Install water heater

I had APW install my new furnace and a/c unit when my old system died. The system and service has been great. Out twice a year for maintenance. Super friendly staff. Would recommend and use again. Services:Install heating system, Install AC, AC maintenance, HVAC maintenance

Brian, Mark and Preston worked hard all day and did a great job! They were very communicative throughout the process and had pride in their work. On top of that, they were efficient and didn't take any shortcuts. Truly appreciative of making it such an easy experience for us. Definitely recommend. Services:Install heating system, Install thermostat, Install water heater, Install AC

Our experience with APW was outstanding. The initial visit made it very clear what our needs were and what options they could provide. The crew that installed our unit was prompt and professional. They answered all of our questions while doing the install and made sure we were familiar with the equipment before they left. We haven't had any trouble with the equipment since. We would recommend APW to anyone.

We have used APW for plumbing repairs and upgrades as well as the installation of a water conditioning system (which we LOVE!). We have been very happy with the service. It's easy to schedule and we always have not just good, but EXCELLENT service from the plumbers. We will continue to use and recommend APW. Service:Repair faucet

APW's commercials say they are same day except for Sunday, but call and see if you get help. We called on Labor Day because we had no hot water. They said the earliest they could get here was Friday. I would have been okay for Tuesday since it it is a holiday. They installed a water heater that has not been up to par. The managers will not take phone calls. After they worked on our shower we had to have another company come out. They found shower parts in our drain.

I learned of a open position that they were trying to fill so I called and inquired. Surprisingly professional and courteous within a sentence or three I just knew this was going to be the start of my career. The relief I felt was palatable and comfy considering I have already met up with and interviewed at 8 other businesses that treated me like I either didn't exist or that I wasn't worthy of even a interview.,.,.

This is a woman owed business and I was connected with them through my 2-10 Home Buyers Warranty. They were able to provide extremely quick service, my entirely new HVAC system was installed 2 days after I met them and they provided several upgrades, discounts, and promotions. They provide easy financing. After installation, they do a post installation walk through to answer any questions and double check their work.

If you use their biannual service agreement (included for the first year at no cost), they also provide a 12 year warranty! They even sent me a thank you gift of cookies and a vacuum insulated cup!

I'm so dissatisfied with the work that has been done on my shower faucet. This has been an ongoing process for several months with repeated recalls to fix what another technician destroyed. Cliff was amazing and took care of the Initial problem and repaired it perfectly with one small drizzle a leak that needed caulking at the access panel. But another technician who I advised to just caulk the area decided to disassemble the whole Faucet and with each attempt it is worse than it originally started.

This technician made a waterfall come through my ceiling by not reconnecting whatever he took apart. My carpets were soaked As well as the insulation in between the walls. I was told I would get a call from someone about the damages no one has called and the faucet is still not flushed against the wall they have continue to put glue to the area instead of actually adhering the spout against the wall or the faucet handle. Carrie in the office gave me attitude like it is my fault each technician forget to apply or put something back on correctly.

They were here 4/19/21 and still did not fix the problem. It has been 12 attempts to fix with multiple technicians. If your home warranty should suggest them call and ask for another service. Report to BBB, and your local attorney general.

Great install and a great price equals a great value! Jamie was very informative and educated us so we could make a good decision for our family. Our home feels great and we would recommend to anyone! Thanks APW!

Former employee. They lied to me and told me they didn't qualify as a business who had to pay sick pay when I was sick with covid 19. I found a new job and contacted department of labor who made APW pay me. I worked really hard for this company and was totally screwed over by them. Unethical business procedures as well.

Worst Plumber Service EVER.especially if you have a home warranty. My mom's hot water tank blew up on Christmas complete with flooding in the basement. It's now 11 days later and she still has no hot water. Caught the manager Mike in lies on multiple occasions, then when I called him out on it, he got an attitude complete with a condescending tone.

Simply asked him to look at his calendar for scheduling options, but refused to until he got approval for the home warranty. Wait.he also tried to charge us $600 additional for some "code requirement". Called a friend, and they told me that getting a new hot water heater only cost's $800 installed. Can you say "Rip Off Alert"! Made an already hard Christmas even harder. Run far far away from APW if you need any plumbing service.

This company did not follow procedures with our warranty company in inspecting and installing our new HVAC. We were told they would file a report and we pay up front then get reimbursement. They never filed a report and now them and Cinch Home Services are refusing to help or acknowledge that we were told wrong and lied to, and we are out 10,000. SPW and Cinch Home Services are a scam!

Josue & Issac were very professional from the time they stepped into my home until the time they stepped out. Loved that they showed up in a mask, as safety is number one right now. They even had overshoes! Everything was just great. Thank you so much. I will definitely call on this company again & refer APW to family & friends.

DO NOT! Use these guys. My home warranty company sent them out to replace my hot water heater. They said it would cost over $2200 to replace a 40 gallon gas water heater. The parts were marked up a gazillion %. For example a 3/4 ball valve I can pick up for $20 they charge $169. A expansion tank $314 which is $39 at Home Depot. Dielectric union $129 which is $25 at Home Depot and on an on. I asked them if they would work with me on these prices and they said they were already discounted.

Appreciate the time and work from Jason and the people who worked at my home. The professional manner from start to finish is so appreciated. Thank you.

Still having difficulties with the $12,000 heating and cooling system installed on April 26, 2020. The system is not 90 days old and the coil is freezing solid. First employee, Zack, explained the system is not vented well and is causing the coil to freeze solid. Zack is knowledgeable and very polite and professional. Zack stated he couldn't address the issue and he was informing his supervisor of the problem and the company would be contacting us that day to schedule a service. No call came. Several days later I had to call APW directly.

Beware! This company is a scam. I was assigned APW by my home warranty company. I was initially pretty excited since I'd had seen them on TV. They came out and immediately started saying I needed this and that and that my home warrenty wouldn't cover unless I paid them. I paid them $350 that day. I had a gut feeling I shouldn't have.

They then said parts need to be ordered and they would get back with me. I called them a week later and they "well forgot to order the parts and would get them ordered right away". Couple weeks passes so I called them again and "they said well we couldn't read the part numbers so "we couldn't order the parts and would call me with next steps" when they clearly wrote down the items that were needed at my house.

They called last week (of course after I had been calling) and said I needed to pay them $1500 directly because my warranty company wouldn't pay for a new furnace. I called the warranty company and they said they should have NEVER asked me for money. All repairs go through them. I started to dig deeper into this company to do if these were practices they had been involved in before and sure enough it was a common compliant!

These people aren't trustworthy- they will scam you out of your money and then ignore messages from you! I'm posting pictures of some of the complaints I found online. My initially request was on Nov. 8th and 4 weeks later we still didn't have a working furnace upstairs. Hope my review prevents someone from being taken advantage of.

I had a very good experience last night with APW. The technician was very polite and easy work with. He was here under a home warranty. We will see how this goes.

APW sucks! I have a home warranty and when I need my plumbing or A/C fixed they are the first to get the work order. Not anymore. I have requested that they never get sent out again. It took over two years to figure out that they don't know what they are doing. Our A/C unit is over 20 years old and it has issues every year we turn it on. It leaks water because it has a bad coil and we didn't find out that it had a bad coil until another A/c company told me. APW replaced a fan on the unit a year prior, but nothing was ever done on the inside unit.

This year it was leaking water again and again APW got the work order.the tech came out Monday and diagnosed the problem of a bad compressor.which was correct as confirmed by the new A/C company but APW tried to tell me that my warranty company probably won't want to replace my unit and that I should consider replacing it out of pocket through them.

Oh and they also told me that there would be additional charges just to replace the compressor if I didn't replace my unit. Lies.1. My warranty will replace my old unit with a brand new one and 2020 Freon compliant and 2. The only out of pocket expense is $875.00 versus $1725 out of pocket quote to only replace the compressor. The other issue is that APW never submitted the work order to my warranty company.

I think the reason the tech never submitted the work order is because I didn't just want to buy a new A/c unit out of pocket and that I wanted to wait to see what the warranty company had to say. I had to call twice and after the second call, I asked for another company to come out and I am so glad that I did.

Steer clear! Beware! Unprofessional technicians and they commit FRAUD in order to make an extra buck from you. Save yourself time, money and a headache and go somewhere else. On top of my negative experience, when I told them I would be writing a review to reflect what I thought of them and their service, they called me back immediately and offered me $300 dollars refund (on the service I paid for that I didn't actually need) if I would provide them a 5-star review.

After much thought, I decided that it wasn't worth the money. I think that you should take any 5-star reviews for APW with a grain of salt. Among the list of things that were negative with APW: * With completely normal water pressure readings, they insisted that I needed a pressure regulator valve. They first quoted it at $300. I politely declined.

Then the told me that the other repairs would not be covered by the home warranty company if I didn't install this valve. Then it was quoted at $600. Conveniently the same amount that the other repairs (tub spout leaking when shower head engaged) would have cost me if my home warranty didn't cover them. * The technician visited my house on 2 separate occasions.

On both occasions he asked to use the bathroom after he had shut off the water. He took a dump in my bathroom both times and allowed it to fester until he turned the water back on at the end of his visit. * Upon completing the repairs, there were wrappers and trash from the parts left all over my bathroom. * The women in the office are also very difficult to work with.

The technician is standing in front of you telling you one story and when you call them, they're telling you a different story. Super frustrating. My experience with APW plumbing was through my home warranty company who assigned me to APW. If you have the same misfortune, call your home warranty company and demand a different plumbing company assignment.

A few thoughts/comments regarding a recent transaction with AWP. I was provided them via my home warranty company - American Home Shield (AMS). AWP was prompt about coming over and providing a thorough quote to replace my hot water heater. Despite having a warranty to cover the cost of replacement, American requires the home owner to cover the costs of any code required items.

To my surprise, AWP listed over $700 worth of code requirements. With a $250 HomeShield allowance, this puts me at $450+ out of pocket. The costs AWP provided for the code requirements are grossly overpriced ($314 for an expansion tank - LOL). AHS provided me an allowance to do myself with my own contractor at $875. I can install a new unit with all code requirements for $975. This puts me out of pocket of only $100. I suspect AWP has a racket and are taking advantage of people. Buyer Beware.

This company is one of the biggest scams in the Kansas City area. They have tremendous turn-over with technicians and salespeople because their employees are constantly forced to lie to customers. Even their Yelp reviews are scams now. Look below at the (2) 5-star ratings they received. Both on the same day from different people, but both are listed as San Francisco.

So what are the chances that 2 people from San Francisco both had a Kansas City company run service calls for them for two unrelated issues? Give me a break. If you can do yourself 1 favor in your life, don't ever call this company for any plumbing or heating and air service.

I would give them a zero if I could. Even though we no longer use them to service our water softener. They continue to call us. Today they called and told my wife that they HAD to come out and get our water softener. which we own outright. or they could not take us off of their call list. I had been telling my wife for years that they were scammers. Now she believes me.

Steve Z. stopped by for a HVAC maintenance service today. He communicated great prior to arriving, provided excellent customer service, did a very detailed inspection and service, cleaned up well, and provided me with valuable tips. Steve is knowledgeable, courteous, and professional. The kind of service you remember for all the good/right reasons! Thank you Steve.

This company is very poorly ran. I had a backup sump pump installed by them 2 years ago, and it stopped working after about 4 months. They have had to come out a total of 5 times since then, and have still not solved the problem. I have called their office 6 times over the past month, and each one of the operators says that they will be calling me back. I have yet to hear from a single person that said they would call me back.

They came and worked on my water heater. It wasn't heating and I had thought that the element on the bottom had gone bad. They were excellent! One technician came to complete the work and he arrived on time. He explained things very well and how problems could be caused if a specific step was not taken and he showed me how as well. They cleaned up well after the job was complete.

Thanks for the new hot water heater! Jason was professional and efficient. Your pricing is competitive and service outstanding. I would recommend your company to my family and friends.

Needed my hot water tank replaced recently and they quoted the 40 gallon electric tank would run $1,127 alone. My home warranty would cover the tank itself, but I needed the APW filter, a new pressure valve, a condenser tank, a water softener (which they quoted 2, at $2,995 & $3,995), and also, my warranty would cover the replacement of the toilet flapper the needed replaced, which he said was $52.

My total came out to $5,500+. They told me they'd finance me for 120 months. Bottom line, they are extremely over priced, and you're almost guaranteed to need something to get into code. I cancelled everything, went and bought a 50 gallon tank, all the items needed to replace it, a brand new washer and dryer set with warranty for $1,700.

Technician Spencer Perrin serviced our water softener/filter today. He was on time, was very professional and gave me a lot of valuable information on how to keep my system in good working order! I will definitely recommend APW to everyone I know!

APW came to service a leak in our water heater. The service tech, Steve, was very knowledgeable and professional. The office staff was very friendly and it was easy to schedule my appointment. I will be using APW for all of my future plumbing needs.

APW's plumber Steve just ran a gas line and the whole process with APW has been great. From the first time they came to check out our situation to today they have been very professional and have gone above and beyond to accommodate our needs and schedule.

Thank you for your prompt service and great customer service! Rich was very friendly and helpful when our a/c stopped working. We will be recommending APW to all our friends. Thank you!

I am so incredibly disappointed in APW. A technician installed a garbage disposal incorrectly, causing our dishwasher to flood our kitchen, into the living room carpet and soaked through the carpet down into the basement.

The service that is provided is fine. Over the years, the technicians that come out have been courteous, knowledgeable and willing to answer my questions. (I was a design engineer for 38 years so I always have questions.)

I had Steve out yesterday to work on my water system. He was so helpful and informative. I wish every company I have called on had such representatives, I would never leave them and would tell anyone who would listen about them. This is my way of doing so. Thanks APW for having someone like Steve to represent you.

Customer service was great! Matt my service technician was awesome. He explained everything to me and answered every question I had. I had my annual carbon filter change and resin flush. I had recently had my water heater quit and after inspection of the old unit he determined the cause was sediment in the water lines.

We recently had APW come to our home and install a new furnace, water softener and water heater. The customer service we received from beginning to end was awesome! The installers were very professional and courteous.