IRV Plumbing & Electric

KG was great! Very professional, went above and beyond to do a thorough job on our leak repair, the new plumbing system is better designed and more efficient, great to have that peace of mind. Thanks! Services: Plumbing pipe repair, Plumbing leak detection

Service Technician was professional and courteous. He was able to find the problem with my gas logs. Unfortunately he did not have the needed parts to get my gas logs up and running again. Update: The back ordered parts took until mid March to come in. I was not notified when they came in and it was by chance that when I called for an update on when the replacement parts might be in that I found that that the replacement parts had been delivered to them.

We set up a time for Anthony Williams who I really like and is very professional in how he presents himself to come out and install the new parts and rebuild the burner for my gas logs. It was over an hour and a half after the appointment time when I called to make sure I had not misunderstood the appointment time and was told the Anthony should arrive with in the hour. Anthony arrived completed his repair to the gas logs.

After a while my wife and I noticed a smell and I thought it was the paint smell from where he had painted part of the gas burner cover. The next day the smell had gotten worse and we called the gas company to come out and check to see what the problem might be. The gas company tech found a gas leak that was the the problem. It seems there was a fitting that was either cross threaded or was not sealing and was what was causing the gas leak.

The gas company tech fixed the issue and we have not had any problems. I have Home Serve insurance through the gas company and IRV Plumbing has the contract for repairs when they are needed.

Matthew was very nice and he was patient as I peppered him with questions. He did a good job explaining the maintenance plan. He was willing you partner with me on a warranty issue on my air scrubber that was installed by another company. Looking forward to IRV responsiveness on the matter! Service: A/C system maintenance

They were very responsive and came to house for an estimate. Professional service however I did not use them to replace my water heater as they were nearly $2000 more than what my home warranty company was willing to pay. Interestingly enough, they were the company recommended by the warranty company.

We had three 20-yr old water heaters replaced and a faucet repaired in prep for a home sale. IRV service, professionalism, and personnel were outstanding! Robert, the lead plumber on our job, not only did great work, but left our home pristine after job completion. I would rehire these folks 100 out of 100 times. Services: Water heater repair, Plumbing leak detection

KG came out and put a big smile on my face and fathers. He made sure he hit all pointers in our request. He is awesome and very good at his work. Nicole treated me well in the office. I would highly recommend those 2 when using this company.

Matthew was extremely helpful fixing my thermostat, he required it and made sure it works correctly. He went above and beyond by recommending the new one I should get as well as offering to set it up for me. He was great to work with! I will definitely call IRV again. Thanks again Matthew for a great experience as a brand new home owner!

KG was very thorough and took time to explain what our issue was. He was on time, professional, and very friendly. I understand this company takes times to provide a quality service! We will refer them to others and use them again! 5 stars!

Robert was great. He was friendly and professional. He fixed an electrical issue with our water heater. He stayed to make sure everything was heating correctly before leaving.

The plumber was unable to finish the job on the first visit. He had to return more than once. My scheduled appointments were cancelled and rescheduled three times. During the first visit, the plumber dropped the top to the toilet tank and broke it. He's trying to find another top. The other option is installing a new toilet bat their expense. However, the plumber here last indicated there could be a problem installing the new toilet. I told him to STOP and to find me a top to the tank.

I had to contact IRV Plumbing cause I had brown water and needed to replace my galvanized pipes with PEX piping. Chris came out and was very informative and helpful on how to fix the problem. Got an appointment scheduled for the next week, Mark and Omar came out and repaired my main water line to my house and they were great! They were efficient, helpful, and friendly if I had any questions about my new piping. I would recommend them to work on anyone's water pipes. I would recommend this company to anyone, they were great to work with!

KG was professional and helpful in explaining the process Of replacing the hot water heater. Kind and courteous. Service: Boiler installation

Tony did a wonderful job! He is conscientious. He has a very good work ethic. I appreciated his staying focused on safety. It was an all day job that was mostly labor. Tony did a good job. I'm very satisfied with the final result. Services: HVAC maintenance, Duct and vent repair, Installation

Mark and Omar spent the better part of the day digging, trenching and then replacing the damaged water line from my meter to my house and did a great job. They left the yard looking perfect. These two guys are an asset to the company. I would definitely use them again. Services: Outdoor system repair, Leak investigation and repair, Earth wire installation

Tony went above and beyond to assist in our fireplace repair. We will be doing a new install which I am excited about. He was even able to send unit recommendations and give an estimate on cost which is a friendly budget and within our range. Excited to have our fireplace up and running for the holidays Service: Installation

Our technician, Tony, was very professional and efficient. He provided us with lots of tips and advice after the job was complete so that we could confidently understand how our new water heater functions. Very pleased with the work and customer service for the job and those we spoke with on the phone leading up to the task being complete.

Service was quick and they can't me well informed. Surprised how quick I could have a tech out and to complete the hot water install. The tech was awesome. Worked hard and kept me informed through out the process. Also gave me options and show a high level of concern to do everything correctly, high standards and to my satisfaction. Paid a little extra getting the tank from them instead of purchasing my own for them to install. But liked the peace of mind of not only the work but the tank being covered if any issues arrive. Customer service friendly and professional. Highly recommend.

To say I felt cheated by this company was an understatement. I scheduled a service call to fix my tankless water heater that was no longer providing hot water consistently. They scheduled a technician who specialized in tankless water heaters to arrive to my home on Thursday the 10th with a two hour window. I scheduled a vacation day away from work to get hot water restored to our home. Unfortunately, the technician never showed up and I didn't even receive a courtesy phone call from IRV to let me know that the tech would not be coming.

I called several hours past the missed appointment window and they dispatched another tech however he wouldn't arrive until after 5pm. The technician that arrived did not know much about tankless water heaters and was not prepared to work in it. It was as if they just sent someone to show face as they missed the appointment already. He simply asked me if I had cleaned it since it was installed which I answered no.

His diagnosis was that the unit needed to be cleaned first before doing any further work and he proceeded to charge me $157 for the "diagnosis" and said that I would have to schedule another day to get the unit cleaned. This one question could have been asked when I called in for the appointment. This is also a simple 45 minute fix which I would have expected to be preformed while he was here at my property.

Two days following I finally received the quote for the cleaning which was $530. This put the total cost of the cleaning at $692! The cleaning only requires a $15 descaler solution that is pumped through the flush valves of the unit for half hour. In addition, two small filters are cleaned (air and water) which take two minutes each. From start to finish this repair only took me 45 minutes to do myself.

With a fully burdened labor cost of roughly $60-75 an hour and $15 of material cost (descaler solution) I felt like this company was taking advantage of the home owner. I am in the construction business and am fully aware on the total burdened cost for an employee in the service arena. This was essentially a 700% markup over the companies cost. I understand companies have markups and need to make profit however this was beyond excessive. Buyer beware, avoid this company at all cost as they will try to rip you off for such an easy fix!

6 days without hot water while i sit on the part they say needed that was sent directly to me but now they cant come back until next week to install

Called to replace a leaking toilet, and while here they said my water pressure was too high and a pressure regulator needed to be installed. They insisted this needed to be installed by my water meter at the street, which would involve ripping up part of the sidewalk and cost over $700. I got a second opinion and was told that the part could easily be installed in my basement for a third of the cost, and that cutting into the sidewalk was totally unnecessary.

When I explained to them that I wanted to cancel my appointment based on this second opinion they were snippy and rude. Very surprised that they chose what appears to be the most difficult and expensive method to fix a simple water pressure problem.

IRV scheduled with us three times canceled each time and tried to schedule for a 4th date. These were all times and dates of THEIR choosing. I chose not to be a fool and did not attempt to reschedule. They seem to be extremely unreliable in understanding their own schedules and unable to responsibly keep appointments they have made.

So I had a leak from upstairs and called HomeServe to report it. They sent out IRV Plumbing. The tech showed up and stated that they were not allowed to cut into the drywall where the leak was. IRV then sent out a company called Restopros. Their job was to prep my home for the HVAC guys. They came into my home during a rain storm and tracked in dirt, mud and dry-vac machines.

They cut a hole in the drywall, ripped up carpet and remove the flooring in both bathrooms. I never heard from Restopro again. I home was left in shambles and no one returned my calls. My insurance agent even called to get an estimate and.nothing! I finally had to call IRV and ask what the hell was going on. IRV sent the same tech back only for him to say that my condensate line was running into the home instead of outside and the cost to re-route would be over $3000.

I never agreed or disagreed with the amount but to this day never heard from either company again. I later found out that the line was clogged and happily paid someone to unclog the line. What's with all the runaround! Be open and honest with your customers. I wish I could convince HomeServe to remove you and Restopros as service providers. Your customer service really SUCKS! I will never use either company again!

Run as fast and as far away from this company if you can! They installed our AC unit, which took about a month for them to do so during the hottest period of the summer! They missed multiple appointments! Were no call no shows and expected for us to just be available whenever they felt like coming out to complete the job! They had absolutely no regard for the inconvenience they put us thru.as if we could just call our place of employment and tell them "hey!

I will not be in tomorrow because I am having my ac unit installed!". multiple days of work were missed due to them telling us they would be there and then at the last minute cancelling! This was the absolute worst experience I ever had with a company! Worst customer service experience! One of the reps Katie even hung up on me! Sears needs to contract out to a better company! I would NEVER recommend them!

They LIED to me.....

IVR recently installed a complete A/C and furnace system in a rental property I own with my wife. Although I hated to spend the $ I was happy with the service and work they provided. That all changed when I called them 2 weeks later after our tenant complained of a lack of hot water, I called IRV to investigate. Later that night they called back with their diagnosis.

I was told that the unit (2 years old) needed a new gas control valve AND that they also were required to "get the unit up to code" by installing an expansion tank, sediment trap and additional pipe insulation. I was surprised by the code requirements being that the unit is fairly new and questioned the tech. He 1st assured me that NC absolutely requires the additional work.

I reminded him that the property was in SC and he then was sure that it was also required in SC too, even offering to send me the specific code language. The next morning when the code didn't arrive I grew more specious and called code in enforcement in SC & NC in an attempt to verify, they both confirmed that there is NO code requirement for IVR's repairs.

Next I told IRV that I had lost trust in them and ask them to meet me at the property, thats when we able to confirm that in fact NO repair was needed after all. To summarize IRV failed to test the issue, then LIED about code requirements claiming that $721 in repairs were need when in fact the unit is in working order and with in all code requirements. Do not trust them and if you do decide to call the absolutely get a 2nd opinion.

IVR recently installed a complete A/C and furnace system in a rental property I own with my wife. Although I hated to spend the $ I was happy with the service and work they provided. That all changed when I called them 2 weeks later after our tenant complained of a lack of hot water, I called IRV to investigate. Later that night they called back with their diagnosis.

I was told that the unit (2 years old) needed a new gas control valve AND that they also were required to "get the unit up to code" by installing an expansion tank, sediment trap and additional pipe insulation. I was surprised by the code requirements being that the unit is fairly new and questioned the tech. He 1st assured me that NC absolutely requires the additional work.

I reminded him that the property was in SC and he then was sure that it was also required in SC too, even offering to send me the specific code language. The next morning when the code didn't arrive I grew more specious and called code in enforcement in SC & NC in an attempt to verify, they both confirmed that there is NO code requirement for IVR's repairs.

Next I told IRV that I had lost trust in them and ask them to meet me at the property, thats when we able to confirm that in fact NO repair was needed after all. To summarize IRV failed to test the issue, then LIED about code requirements claiming that $721 in repairs were need when in fact the unit is in working order and with in all code requirements. Do not trust them and if you do decide to call the absolutely get a 2nd opinion.

Jeremiah has been a saving grace to finally complete fixing fireplace going on since last November! I give him five stars but not the company!

IRV plumbing electrical and heating is good. Brandon with IRV did a fantastic job with my shower plumbing and gas line install. Thanks. Allen Carter

I had a very minor problem with my installation, but IRV was dedicated to making it right. They made sure that all my concerns were addressed, and that I felt comfortable with the solution. I would definitely recommend them to a friend!

In February IRV ran a gas line to our gas range. The first time it failed county inspection. Now, in September, we had a gas leak. In February and again today IRV is very difficult to speak with. When I finally got through to someone she was insolent as if I was bothering her with a gas leak. She chastised me for having attitude. Their shoddy work could have been dangerous, even catastrophic.

She told me, on hold again, that they could send someone tomorrow.for a gas leak! These people are expensive, untrustworthy, unresponsive. Morris-Jenkins sent someone right out. They discovered that IRV connected the gas line wrong! I'm out 500 bucks but I trust Morris-Jenkins to stand by their work. Never trust IRV with your home or your life!

They installed several replacement light fixtures, replaced an outlet, and added a whole house surge protector. On the plus side, the guy was polite and able to provide an estimate without delay. One the negative he (1) put in an 2-gang outlet with 1 white and 1 beige outlet; (2) did a messy job cutting the openings for the recessed lights that will require extra mudding and prep before painting; and (3) worst, he botched up the install of the surge protector by gnawing up the edge of the metal cover to the main box and overlapping the surge protector trim over the main trim at a bizarre angle.

Let me add that our main is in the hallway, not hidden in a closet. I asked IRV to send someone else out to fix this mess but they insisted on sending the same guy out. I wanted a clean install of the surge protector and a new cover for the main. He leaves to get a new cover for the panel. Couldn't get a new panel cover (it is from the 1960s and its 8pm).

So he has sawed off the edge of the cover. He would have installed that complete with the sharp burred edge if I had not checked and made him go grind it (sort of) smooth. Hope what I can't see (wiring in the wall/ceiling) is better than what I can see.

Our friends and neighbors suggested we reach out to IRV after a horrible experience with a popular local company. We are SO glad we did. A huge thank you to Melissa and Tony. My husband coordinated with Melissa in the office and he spoke very highly of her professionalism and dedication to customer service. Like another commenter stated, this company is lucky to have her!

Thank you, Melissa! Tony! It was such a pleasure meeting Tony. His work was immaculate. The entire experience with Tony was wonderful, from start to finish and through unforseen circumstances. Tony is personable, friendly, honest and hard-working. Thank you, Tony! We appreciate you both. We'll certainly recommend IRV to all of our friends.

The electric switch in my two rooms are not working. So I called today spoke with Melissa and she set up an apt for tomorrow. Melissa always does an awesome job in answering my questions and taking care of me. She makes me feel like I am a valued customer. Someone will be coming out to take a look at my breaker. I had a friend to look at the breaker and cut it on and it kept switching tripping back. So, I am getting an electrician out to my home.

I was initially thinking that due to the HVAC and water heater damage that it may have damaged my electric cord or wires but I am not sure. I had extensive work done on getting a new AC and water Heater with IRV HVAC about 4 weeks ago and they did such an awesome job. I have to say that QUAID did an great job in taking care of me and the services.

I even called to follow up on a question and he returned my call and made availability to answer it. Quaid even came back to my home to check my AC because of the cold/hot weather changes in NC for the months of March/April and he wanted to make sure the AC would run well. Melissa had did an awesome job communicating with me and letting me know about my appointments and when the guys had came to complete the job for the AC and putting in the Water heater. I had also got new toilets as well. This company is wonderful and I would recommend them to others.

Excellent and compassionate work today with IRV HVAC, plumbing and electric. I had used them before and Leon put in New toilets in my home. He did an excellent job. So I decided to try them again. I called and spoke with Melissa. She was very professional. I was not disappointed. I had multiple problems with my home with my AC out and water heater damage.

I met with Quaid and he explained everything that needed to be done and gave me options. I had actually been dealing with my AC for 2 years now. A family friend knew a guy not licensed and he had taken advantage of me. I paid him for a unit which he said was affordable but it was a used unit and every two weeks I had to keep calling this guy with problems and so I kept paying him to put Freon in the compressor because there was a leak which I was told was illegal.

I felt like the IRV Team not only listened to me but they GOT THE WORK done today. The major problem was my water heating system in the attic had water leaking. It was an emergency because the floor was wet and could have caved in. Garry Owen came out and checked everything and called technician Laslo RAKONCZAI and he came out and put a new water heater in my home.

This saved what could of been a major problem. Tomorrow I will be getting my NEW AC in my home. Praise God.... I will be cool this Summer because the last 2 years were hot. Thanks to everyone: Quaid, Garry Owens, and Laslo. Excellent work.

Companies like this are why I DIY as much as possible. I should have paid more attention to other Yelp reviews. I can't stand dishonest people or companies. But not confident in my own electrical abilities. First, this was for electric services. I had two exterior outlets which were not working. Lady on the phone told me there was a small $49 service fee which can be credited to work completed. OK. Shane comes out, spends an hour trying to determine the issue, doesn't know for sure but believes a connection was never made to service the front two outlets when the home was originally built in 2015 (I'm the second owner).

Then asks for $215 for the diagnostic. What happened to the $49? Oh, there's another $166 for a "troubleshoot fee". Wasn't disclosed. So $49 gets you to my house and then if I want to know what's wrong, I have to pay more? Shady tactic. Then Shane tells me it'll be $350 for the repair which will require 12 holes in my wall to run a new line from the circuit breaker through my garage. Can't do it same day because he doesn't have spackle to close up the holes.

Next day comes back and had an "epiphany" overnight that he wouldn't need to run a new line, he could connect through another room. Job which would have taken considerable amount of time now suddenly takes about an hour. Shady upfront pricing comments, shady repair tactics, shady company. Do yourself a favor and try to find an honest company as IRV is anything but.

Office Very attentive to customer needs, technician was punctual, same day service call, Shane Bean, electrician, was professional, knowledgeable, precise with needs of a 50 yr old home, spent time explaining the needs for updating electrical work and the costs. Very impressed with IRV! CT

I called because an electric switch in my basement wasn't functioning, no lights. Also, my AC started blowing hot air. I thought both problems might be related. Shane came out to my house and checked on a few things and told me that it has to be a GFCI switch somewhere downstairs. I told him that I checked all of the GFCI switches and they were all good.

He insisted that there was one hiding somewhere. Lo and behold, he found it hiding behind one of the plants in my basement! Shane was very pleasant to deal with and IRV even called to tell me that he was running around 20 minutes behind our scheduled appointment time. Great service! I will definitely use them again for my electrical needs.

IRV does it right the first time! Very skilled and knowledgeable plumbers and the folks in the office were great too. I've used them on multiple occasions for multiple items that they fixed right. Very affordable and reliable too. Ask for Melissa when you call, she'll help guide you through the process and make it a better experience!

IRV Plumbing is the best company around. Good customer service is hard to come find. Great customer service is unheard of these days. IRV plumbing is the best of the best with Great Customer Service and professionalism. We had a major issue with our upstairs bathroom that brought me to tears. The technician, Chris, was awesome and was literally on his hands and knees removing fungus growing under our toilet.

He was professional and caring in a very gross and disgusting situation. He assured me everything would be ok. He recommended a restoration company to come out and double check there was no further damage and gave me the number. He even did a curtesy removal of the old toilet. His professionalism was great. I call IRV for all our plumbing needs. In the past they have replaced our sink, fixed our garbage disposal, and now they will replace two toilets in our home. I wouldn't trust anyone else. IRV has fair pricing and fair practices!

Garry came out. The good news was he was on time. The bad news is he gave me a bogus estimate for $2365 worth of work. He showed me pictures of water on pipes. I asked him point blank if that could be condensation as we have a very deep well and very cold water and he said no. After he left, I got another certified plumber to come out. He said he'd love the business but that there are no leaks.

The powder room had leaked at one time, but it is dry now. He charged me an $89 trip charge and saved me $2300. I'm not sure if Garry or IRV Plumbing is the culprit, but one or both of them are extremely dishonest.

Thanks for the fast service, also thanks for the education on how to save water and electricity with the tank less hot water heaters. William you and your team are superb. Highly recommended to anyone needing any plumbing work done.

We have had issues with our water for years. Had multiple plumbers and well service people come and attempt to help but ultimately just sell us things we didn't need. John with IRV plumbing was fantastic, friendly, helpful and went above and beyond to fix our water issues.

John R is extremely knowledgeable and an asset to your company. He knew what needed to be done and did a great job. I would highly recommend him. Thank you.

Emmett came out to our home to help with a shower issue. He was amazing to say the least. He was incredibly helpful, knowledgeable, and friendly. Emmett will forever be our plumber. We are so thankful for his expertise and perfect customer service!

My technicians name was Emmett. Nothing but professionalism from estimate to complition of work. He presented options to run lines to fit my needs, safely, while staying within code. Any questions/concerns I had were answered with the knowledge of this seasoned professional.

Fantastic experience, dispatch was efficient and timely. Technician was super nice, respected our home and fixed the issue on the Sunday before Memorial Day. Was able to use a deal thru Yelp and apparently they have others via Angie's List. Will certainly use them for any future plumbing problems. Can't speak to the electrical division but if it's anything like the plumbing, I'm sure it'll be great.

Great experience all around. Purchased an Angie's List deal for $89 to replace 1 outdoor faucet. Emmett stopped by, on time and very professional. He mentioned he could rebuild the faucet if needed, since my crawlspace was inaccessable, but was able to manage a full replacement. Quickly repaied and works perfectly. He also gave us a full plumbing inspection, which was really helpful Called out things that were easily fixable, some opportunities if we wanted to invest in some improvements, but absolutely no pressure. Emmett was awesome to work with and both my wife and I were very pleased!

Thank you Tommie Jordan and IRV Plumbing for fantastic service. I had them replace my 14 year old 50 gallon State hot water heater with a new Rinnai tankless hot water heater about a week ago. Got a very fair deal, very quick and efficient service. I'm impressed with how well they communicate and make it easy to get an appointment setup and coordinated. They do the same with the coordinating the inspection. Very happy customer and am already recommending them to friends.