Ruff Roofers

Had a great experience using them for our roof replacement. Zack was great to work with and provided lots of information on the roof replacement process! Definitely would recommend! Service: Roof installation

Ruff roofers fixed our roof within 24 hours of a tree falling through it! They did an amazing job and Zack, their estimator, was a pleasure to work with. Highly recommend! Service: Roof repair

Zack was excellent to work with. He was responsive to my concerns on wanting to get the roof inspected, and very knowledgeable when providing the inspection results. If we ever need roof work in the future, he will be my first call! Service: Roof inspection

We had gutters installed from a different company and they were not working right. We had Ruff Roofers come out and they looked at the system and gave us their honest evaluation which we could use to go back and get the other company to admit they did it wrong. Ruff roofers was courteous and understood our situation perfectly. I would recommend them to anybody who asked

Ruff Roofing just replaced a leaking roof for us. After contacting them, they promptly responded. Communication was excellent and the job was scheduled and completed in a very reasonable amount of time. Our contact person was Ryan Nagel, he was great to work with. Highly recommend Ruff Roofing! Services: Roof inspection, Roof installation

They came out to take measurements. It was quick and easy, I didn't have to do anything. Couple days after measuring the crew came out and installed the gutters. Everyone was very professional and nice. I got the new gutters because mine were leaking at the seams and I didn't like the slant along the front porch. They took notes during the measurements and when they installed the gutters it was a noticeable improvement. I would definitely recommend Ruff Roofers.

We are very pleased with the professionalism of the whole team at Ruff Roofers. From the initial estimate to the completed project all were prompt, courteous and proficient! We highly recommend Ruff Roofers. Services: Roof damage repair, Roof installation

Requested quote. Sent them my plans for metal roof project. Said they would get quote in a week or so. Never received it. Their "QA" person emailed me asking if I received the quote and how it went. Told them I never got it. They did not respond either. Been 6 weeks at this point. Would not hire them at this point even if they did send the quote due to poor communication. If they were not interested in the job or too busy, should have the decency to say so.

Had a wonderful experience with Ruff Roofers. They were able to make needed repairs on my roof and gave me a very reasonable quote for when I am ready to have a new roof installed. Service: Roof repair

We love the design and construction of our total home renovation of a 1979 ranch done 10 years ago, except for the roof. Despite its being only 10 years old, the roof leaked and gutters overflowed from improper installation. We obtained several estimates from Baltimore area well-regarded roofers, and chose Ruff for a total replacement. Their communication and customer-centric values were immediately apparent.

We were amazed at the highly professional individual teams that each handled demolition, membrane installation and metal fabrication. They were on-time, meticulous, and creative where needed. The price was appropriate for the high quality. They were great!

Our family would highly recommend Ruff Roofers, Inc! From start to finish, every team member demonstrated professionalism and worked to ensure that our roof was replaced with ease and efficiency. It gives us peace of mind to know that the care and quality of their work will protect our family for many years to come! This is a company you can trust.

Ruff Roofers provided outstanding service and kept us updated on every step during the project. The quality of the work was excellent and done within a reasonable time. It was such a pleasure to work with highly professional and quality people. Everyone in the organization I interacted with was courteous and responsive to any questions and concerns. Would highly recommend.

This was one of the best customer service experiences that I've ever had. They were thorough, comprehensive and responsive. I'm really big on responsiveness. They responded to all of my emails, and within 24 hours. Derek Black was excellent! The quality of my shingles is very good. They did what they said they were going to do when they said they were going to do it. I would definitely recommend Ruff Roofers!

This is the company who put on the new roofs for my small townhouse development in the city. Every time it rains there is a swimming pool on my rooftop deck because they didn't build it correctly. It doesn't have enough pitch. When I registered it to be fixed (structural issue) "Vern, " one of the managers in the company lied to my face, standing on my deck, and told me that standing water on your flat roof for 4 to 5 days is "normal" and meets code." Do I look like an idiot?

Finally they agreed to fix it and only did a third of what was agreed to and left. The builder is going with an entirely different company now because these guys are so bad. Beware!

My roof was leaking during heavy rain and needed a repair. They were able to come out for a site visit 2 days later. The estimator, Nick, was very friendly and stated he would have a quote in 2-3 days. 11 days, and 3 follow up phone calls to the office later, still nothing. I figure they lost interest since it is a small project but I would have liked to know one way or another that they would not quote the project.

Didn't expect much. wasn't disappointed. I wanted to get an estimate for replacing the roof on my house. Someone calling themselve " Mike " set up an appointment. Morning of the appt, he leaves a message on my answering machine. " can't make the appt. sorry '. Calls a little later and promises to be out in an hour or so. Calls again and says ' somethings are more important than you. I'll swing by later.

Later never comes. haven't heard from him since. A few days later, I get a quality assurance call from Ruff Roofers saying they know I asked for an estimate. Well, when I told them it was a no go, that their employee wasted a day of me hanging around the house waiting for him not to show up. the people on the other end of the line said. ' thanks' and hung up. Not impressed at all with this business. Signed a contract with Rebuild in Columbia. much better service.and good prices too!

I've called today to request a estimate and the young lady who received my call was professional and courteous. She said an estimator would be calling in 1 hour!

Great company to work for. They did an excellent job! Highly recommend them!

I would like to thank all of the men that did what looks to me to be an excellent job. I may not be able to remember all of those that I met and talked with but for those names I do remember, Kevin, Dean, William, the sheet metal crew boss?, Phil today and all of the other workmen I was impressed with their hard work, attention to detail and cleanup.

I would like to say thanks for the great job Lee and his apprentice did on the gutters, downspouts, snow guards and slate. Walking around the building, the areas that they worked on has made a big difference.

Scott - Your gutter crew did a terrific job today and just in time for the rain this afternoon and tomorrow. Please convey to your boss and the owners of your company how satisfied we are with the work that was done today and recently for our whole roof replacement. The work was done professionally and promptly with little disturbance.

I used Ruff Roofers for our roofing job two years ago. They also replaced our skylights. I was so please with the work I hired them again. Recently the fascia on the front of our house was damaged in a wind storm. Called them and within a week the job was done! Great company and great people. Thank you Ruff Roofers!

WOW! Never have I been more pleased with the professionalism, customer service, attention to detail and love for people. I've never felt more secure or safe after having such a secure roof now. "Raise the Ruff Roofers!"

I hope there work is better then there customer service. They were scheduled to do chimney repairs at our condo. I called and told Amy I wanted a cost for them to do additional work while they were here. She said she would get a cost and call me back on Thursday. I never heard back from her on Thursday and on Friday I called and left 3 messages for her to call me.

Again I never heard back from her. On Monday I called 2 times and left messages and again I never heard back from her. Here it is Tuesday and they are here doing the repairs and I still have not received a call back. As I said I hope there work is better then there customer service.

Ruff replaced our roof about three years ago - a complicated project with a steep pitch, multiple bump outs and a poorly-engineered flat roof deck that predates our purchase of the home. When Ruff installed our new roof, they worked tirelessly to get the shingles just right, and it looks beautiful.

I wanted to drop you a few lines to let you know I am extremely pleased with the workmanship of your company. From your salesman Kevin to the roofing crew and to the gutter crew, everything was 1st class. They all did an awesome job.

I too would like to take the time to thank everyone at Ruff for not only the great work done at Calvert Street, but all of the roofs in Annapolis (and elsewhere!) over this past year.

I'm sure that they do excellent work, but their estimate was significantly higher than the other estimates that we received. Very expensive. Edit: Apparently there was a mis-communication. We ended up going with Ruff Roofers. They did a great job and our roof doesn't leak anymore.

Great company. And even greater company to work for. 5 stars all the way around.

Haven't had work done yet but Emily was kind and knowledgable and said they would set up a consult right away. She assured me if it wasn't something they could help with they would connect me with a company they work closely with that would be able to do the work! Professional friendly can't wait for my estimate!

Ruff Roofers just finished my new roof today and it looks amazing!.the crew cleaned up all the debris and nails from the old roof. They finished the job in less than 12 hours. I will recommend Ruff Roofers to anyone.

$13,000 to fix a roof on a rowhome? Maybe they can do a good job, but no one should be gouging that much for a two-day job. Even a roof-job on a full-sized house out in the county wouldn't cost that much.