AP Plumbing

I've lived in Rochester for two years. We have done many upgrades on our home since moving here. AP has been the only company that I have used with good service. They are promt with appointments and ALWAYS show up. (I was shocked by how many companies just don't show up: plumbing, fence, electrical etc). Everyone that I've talked to with AP is friendly, polite and professional. They shared online coupons with me that I was unaware of and even gave me recommendations for things to do In the area. This is a great company!

TOP MARKS! You should add Gas Appliance Installation to your list. John came out and was done complete and cleaned up in less than 30-minutes on a new gas shutoff and range installation. very respectful too. You have a nice crew there. We'll call again. Peace to ALL on this day Service: Plumbing pipe repair

John installed my gas water heater & did an excellent job. He had to put new water shutoffs & new venting pipes because my old heater used 3 inch pipes & new heater needed 4 inch. Would definitely recommend AP plumbing. John was pleasant, explained what was needed, is a very good plumber & did a great cleanup when finished. I am completely satisfied with AP Plumbing & would recommend them.

Called them in to cable a line. They damaged the s trap and it eventually leaked and caused damage. Called them back and they showed us what occurred. It was a easy fix so we fixed the problem. They still charged a service call despite the damage they initially created. I called and spoke to a guy named Frank and to say the least he was was defensive and was to quite honest was unprofessional.

He claimed his service tech told us verbally about changing the s trap. This was not the case and the fact he left with it leaking and caused more damage. I asked for a refund but Frank refused and would not believe the fact his plumber did not tell us verbally. We deal with a lot of contractors and to honest Frank was one of the worst to deal with.

It was more important to him that he got his service call rate than to actually admit their mistake. They have done a lot of work for us before and their work, though expensive was good. However, because of Frank, I will not use them again.

Missy was the person who serviced us. She's the best. She was prompt, professional and our dog Otto liked her a lot. Best of all, the house call was cheaper than I expected. We will definitely call AP Plumbing again. Service: Toilet repair

The call center dispatchers were very friendly and professional. The callback wait time was responsive and fairly quick (less than 30 minutes). The plumbers were professional, clean and thorough with installation. The original quotes were respected. I am very satisfied with the installation of my new toilet so far. I would definitely recommend AP Plumbing Services to a friend or relative. Thank you!

We had a cracked toilet tank. We called AP Plumbing and they were great! From the get-go Mike the coordinator got Christian out here very quickly. They were professional, efficient, and knowledgeable. Christian couldn't have been any nicer. He listened, was very professional, and knew exactly what he was doing. Besides being awesome he was also concerned about my husband who cracked the toilet. He is fine thankfully. We will now have them on speed dial going forward! This was an example of customer service extraordinaire! A++++

Just getting an estimate was around $90 and then they quoted me over $1,000 to install a $250 toilet. The technician was professional and the customer service was good, but the prices are extraordinarily high, on top of needing multiple appointments (read, multiple half-days / days off work) just to have them do the installation / repair. The assessment that the technician did felt like it could have been done remotely based on a description of what I was looking for and some pictures since all that was done was a very brief visual inspection.

I needed to have my garbage disposal replaced, my current one was leaking. Although I normally do most plumbing type repairs myself, I decided to have someone else do it to save myself the hassle. I called AP because they're very close to me and I see them all the time. I have to say that they did quote the price upfront, and I did agree to it, but I much regret having agreed just because of the fact that it was outrageously expensive.

The work was fine and the technician very friendly, but honestly could have gotten a new dishwasher paid for and installed for even lower than I paid for the garbage disposal. I just wanted it done so I could use the sink and not have to wait. My mistake. Not sure why their prices are so high but definitely get quotes and shop around. I won't use them for any future work.

Response to owner response: Based upon similar concerns voiced by others previously and your standard response, you'll continue with your outrageously high pricing as long as idiots such as myself keep agreeing to pay it.

Outrageously high prices, and they charge you $89 just to walk in the door and give you the quote. I agreed to it, like an idiot, because I just wanted the job done and use the sink again. They installed a new garbage disposal in about 15 minutes and I paid what you would pay for a good dishwasher being installed. My bad for agreeing to it. They have a flat rate price for everything which seems to take into account any worst case scenario so that they are covered, meaning that the customer only benefits if the worst case scenario actually comes to fruition. So for any basic standard services go someplace else.

Response time was fast! The professionals that assisted with my work were courteous and helpful. I appreciated the explanation of the problem and the solution, along with a written estimate. Evert made a free site-visit to assess first and Josiah performed the fix. I was impressed with Josiah's attention to detail and knowledge with his arm of the company - drains. It demonstrated to me the company's attention to detail and dedication to sending a knowledgeable employee. I highly recommend AP Plumbing.

I had four Delta widespread faucets that were in varying degrees of leaking. I provided the four faucet cartridges that Delta sent me because they were under warranty. The Tech installed them for me while explaining the correct replacement procedures. I've used AP Plumbing on another plumbing issue a few years ago. That's the reason I called them again. I'm very satisfied with both repairs. I highly recommend AP Plumbing.

The plumber from AP came out to check on a leak he didn't want to work he didn't want to even use a tool he walked around my home that was about it he seemed lazy and didn't try to investigate at all but still charged me $89 for actually doing nothing at all total waste of money the plumber from AP told me didn't know where the leak was coming from the night day I called another company to come out and investigate the new company found the leak and fixed it all in three hours max do yourself a favor don't even waste your time and money AP give a quote for a basic snake job for $500

AP plumbing saved everything in the basement! They were available within hours and replaced the sump pump quickly! 10stars!

Phone service was excellent, but the a la carte flat rate pricing leaves something to be desired. My home sewer line requires regular cleaning (every other year or so) thanks to several trees on the neighbors property. I tried AP because of the ratings online, but was unable to get emergency service and the pricing was far more than other services I've used locally. I would suggest shopping around before calling these folks.

Matt was great! He was professional and explained everything he needed to do. He worked really hard to clear out a clog that was way down. He made sure to do the job right, we'll be recommending AP to anyone who needs a plumber! Service: Unclog drain

I cannot express my appreciation enough for the prompt and thorough diagnosis of my problem and the execution of its repair. Extremely friendly and professional from start to finish. No exaggeration on the 5 stars.this company and their employees are worth every bit of it. Thank You! Service: Find & repair leak

AP is in my opinion the premier plumbing service in Rochester. I have been a loyal customer of theirs for almost a decade now and use them exclusively to maintain my nine properties. They are honest, hard working, punctual, professional, and have a team of dedicated employees. I would not trust my plumbing needs to anyone else.

Quickly scheduled, came quick. Nice! Kitchen sink drain clogged. $85 to walk in the door, ok. To snake the sink drain +$450.00. and yes it may not work. it did not. Should have looked at yelp first!

Being a first time homeowner is stressful when something goes wrong. We called AP Plumbing and right away we were so impressed with their professionalism and how helpful they truly were. We had Missy come out to our home and she was AMAZING! She was not only able to find the issues at hand but she explained what was happening and why we were having the issue.

She was patient with us when we had questions and took her time making sure nothing else was going on. She was trustworthy and extremely knowledgeable. Before I knew it all issues were fixed and the prices were affordable. I will definitely use AP plumbing in the future. HIGHLY RECOMMEND!

I've used AP Plumbing in the past and always found the reasonable and professional. Professional, yes, but reasonable went out the window. I called them this week to replace some PVC under my kitchen sink. I made it clear this was NOT an emergency and any day this week would be fine. They were very responsive and came the next day. I get inflation.

I understand cost of materials has gone through the roof. But $943? I nearly fell on the floor. The guy was there MAYBE an hour. And that price included the $50 coupon he so graciously awarded us. Will never use again nor refer them again. Expected maybe $300, and thought that was a generous estimate for some PVC. Find yourself a handyman for a job like this. $1000 for a few pieces of PVC and an hour of labor is RIDICULOUS.

Matt and Don were phenomenal and super friendly! Matt was extremely thorough in explaining the problem and solution to me. His work was meticulous and high quality. Both were professional and prompt with with getting the job done. I felt 100% comfortable with everything they did. Both Don and Matt pointed out things to consider in the future which was really helpful. Jason from dispatch was always courteous and made sure to check in while outside issues were resolved before finishing their job. I will always go back to AP with any plumbing needs. Thank you!

My sink was plugged. I tried to remedy the issue myself but was not able to. I called around to a few other companies who did nit have availability for a few weeks! AP was able to have Christian to my house within an hour and half of initial contact. Christian did a through job of explaining my options and the cost of each. Ultimately, he did a fantastic job at clearing the blockage and the clean up afterwards.

We had a relief valve that was leaking. I put in a service request through their website. They called back within minutes and we were able to schedule an appointment. Everyone I spoke to was professional and concise. Once they arrived they did a quick inspection, answered all questions and gave us a quote on the spot. We signed off and they fixed everything in a timely manner. Quick and professional service all around.

The plumber was late And he didn't give us a bill And were banned for life over $89 And the manager is rude When we tried to pay the bill Over the phone

Tried to charge 3 hours for a 30 minute job. Angry, vulgar, and abusive when caught. Do not recommend.

I will give them one star for showing up on time and fixing the problem. We were kind of stuck with them because we don't know anything about plumbing. They came to fix my 80 year old Mom's toilet. We later found out they totally ripped her off. $170 for a flapper and $172 for a fill valve, both of which are probably $6 parts. Another $89 for the pleasure of them even coming to the house.

At the end of the day my Mom paid $443 for a 15 minute visit. I would never call them again. Update: Lynette below has Jason her Service Manager call me. He basically admitted their prices were high but since I paid it I could go pound sand. He was really rude. Run from this place! My bad for not getting another estimate to see that I was getting ripped off.

I had the new valve for the sink shut off. I had the new hose also. I had the water shut off already. All he had to do was swap them out. it was 15 minutes of work.200.00 dollars was charged. I almost fell over.never ever never ever use AP Plumbing.!

The technician was helpful but here comes the issues. Paying $176.00 for diagnostic and having someone show up then to be lead down a road of more and more $$$$. I needed my tankless water heater to be replaced but it is covered under warranty. I was told the labor would be $295 per hour which while I'm no plumber seems quite insane for a routine job.

I was quoted $1200 to install the new one but the best part is they wanted me to give them $500 down payment today towards a tentative appointment depending on getting the warrantied free replacement in the first place. You want $500 toward a job that has not even begun to be executed. You are not contractors buying materials. Just no

I had AP Plumbing repair a utility sink faucet. First they wanted to charge me over $500.00 to put in a new faucet. So then they were able to fix the current faucet by replacing 2 rubber O-rings and 1 flat rubber washer. They charged me over $50.00 for the 2 rubber O-ring and the 1 flat washer. Then their was the $89.00 service charge and over a $100.00 flat rate charge.

So almost $300.00 to replace 2 O-rings and 1 rubber washer. It took the repair guy at least 4 trips to the truck to find the right parts. It would have been cheaper to let the faucet drip 24/7 and thats with public water. Bottom line way over priced $50.00 for 3 rubber O-rings an washers. And $200.00 just to walk in the door. Needless to say I will not be using AP Plumbing again.

The morning after I posted my critical review of AP Plumbing, I received a phone call from one of the managers. He was attentive to my feedback, and his demeanor sounded sincere. He offered me an option to get a partial refund, or get additional work done for free. I opted for the partial refund. About three weeks later, I received the check. I appreciate a business that makes strides to understand the issues with a job, and gives back to reconcile the matter. It shows that AP Plumbing is willing to listen, and to improve. Thank you, AP Plumbing.

We had AP plumbing do some work in our bathrooms and they did not wear masks! They were the masks when they walked in and walked around the house but when they were in the bathroom they did not wear masks. Also I feel they overcharged us after calling other plumbing services and they were $40-$50 higher than other places. If you have older people looking for plumbing work please talk to them about their mask situation!

Our house was built in 1918. Water service was added in 1927. With the lack of water pressure we needed a new line. After looking I found AP plumbing. I was very impressed with the crew and the work done. I expected that we would run into problems (what do you expect from a 100 year old house.) They did everything they could to run the line, unfortunately, they ended up having to dig up the yard.

I don't blame them at all, I saw the work they did and how how hard they worked to do it. Price was right and, even with the extra work stayed on price. They were polite, considerate of us homeowners, cleaned up after themselves. I would recommend them and would certainly use them again!

I have used AP Plumbing for a decade and they have (literally) thousands of my dollars -- a basement issue 6 or 7 years ago cost me north of $3,000. I had previously been happy with their work, and figured that the high prices charged were OK since their work had always been good. Until now. I had my toilet clog (it had been sluggish for a while) on Monday and they got out to me on Tuesday.

The work took about 30 minutes (hand auger) and I was charged $273. Expensive, but I figured I wouldn't have to worry about this problem for the foreseeable future. I was wrong. On Friday -- THREE DAYS LATER -- the toilet clogged again. I called and was told that "drain clearing doesn't carry a warranty" so I would be charged $89 for another visit plus be charged for the work. Now, I don't blame the individual plumber who came out -- he was a nice guy and it appeared he got the toilet unclogged (several test flushes after the work was done showed it was working again).

And he does not set the prices. But really? Charge me again for the same work THREE DAYS LATER? A company needs to stand behind its work, AP didn't. Very disappointing. But I'm glad it happened now as I'm having some major renovation work done next year which will include several large plumbing jobs. I'm sure they could do the work well, but, on principle, I will never be calling this company again.

Too bad, as their plumbers have always been nice and the work they had done for me (until now) had been good, albeit expensive. An expensive lesson for me, but one well learned.

EDIT: A manager had contacted me and offered to refund half of the cost. This was over a week ago and we have not received the refund. SCAM ARTISTS! DO NOT USE! They won't fix your problem and they will charge you for the attempt. Technician came out, said it would be $500 to snake out our clogged gutter drain. Seemed expensive but we aren't experts and valuing the experience of an expert, we agreed to the price.

After attempting it he announced that he couldn't complete the job, they would need to come back with a camera and dig up the pipe for thousands of dollars. He then said that he still needed to charge us the $500 for the attempt, even though we were in the exact same position we were before he started. $500 to not fix our problem. Will never use or recommend this company again.

I understand that it's $89 to have a technician come out, but the rest of that fee should be contingent upon actually completing the service they agreed to do. Imagine if a painter came to your house, painted the bottom half of the wall and said 'Oh, my ladder won't reach the top of your wall, but you still need to pay me the price I quoted.'

Note: I have 12 years of general contracting expertise. My elderly parents had a leak under their sink and as I was out of town, I advised that they just get someone in ASAP to prevent any damage and, from experience, recommended they call AP plumbing. From the account of my parents, and the two plumbers that were sent who I spoke to on the phone, they inspected the sink, the faucet, the supplies, and the drain.

They cut holes in the under sink cabinet and in the drywall. Lots of water but No leak found. My parents contacted me afterwords and said a) AP said the leak was coming from outside and couldn't be identified (though they told them it hadn't rained in 2 weeks and the floor was actively wet) and b) they had been charged $600. Two men, three hours, no solution $600.

My dad told me this and that the leak was still active but as AP had told them it wasn't coming from the sink, they continued to use the sink and unbeknown to them the damage worsened behind the cabinet and then running into the kitchen floor and bathroom ceiling below- mold, ruined drywall in the kitchen and the bathroom below, and now severely warped wood flooring.

I estimate it will be +$2000 to repair all back to normal. When I arrived home it took me minutes of sticking my head into the holes AP had cut to identify the source of the leak - the sink drain. Admittedly, the point of the leak was 4" or so passed where AP had cut the hole in the cabinet but all it took was sticking my head in there with a flashlight to find it.

I noted my construction experience because take it from me, this is really basic stuff. AP came back and repaired it (figured we may as well get our money's worth for $600 instead of performing the repair myself). I was satisfied with the professionalism and skill of the the repair as is typical with AP - but they then tried to charge another $600 or so for the the repair (my figures may be off but it was close to that).

We called AP and they did the right thing and waived the charge. I see AP is good about responding to reviews - I'm just being honest here - in this industry the price is the price but it's unbecoming of your reputation (I've hired you for commercial work multiple times over the years) to not identify such a simple leak and now I'm looking at pretty steep repair costs. I'm happy to revise or remove my review for a better resolution than $600. It's just not right that I'm into a pretty big repair job now because I couldn't help my parents that day and the professionals at AP plumbing didn't do their due diligence.

This review should be 5 stars and say "AP saved the day" - in which case I wouldn't be sweating the bill. The only bright side is that I was able to get home within a week, no telling how much more damage could have occurred if I had been delayed longer.

I hired this company to find and repair a small leak in my kitchen. They sent two workman down to find and fix the problem. They charged $361.00 to walk in the door. Then added another $270.00 to look for the leak. After making holes in my kitchen cabinets, drywall, and bathroom ceiling they concluded the water was coming from outside the house, despite the fact it hadnt rained for a week.

Two hours later water started leaking again from the bathroom ceiling. My son came to the house and found a leak from the kitchen sink drain line in around twenty minutes. I then called AP again. They came down the next days and repaired the leak which required replacing a PVC drain joint. They then wanted to Charge an additional $556.00 for a total charge of $1227. to repair a minor leak in a pvc connection. Needless to say I didnt pay the second charge and asked for a credit towards the first charge.

Today was the first time using AP Plumbing and also the last. I did give them 2 stars due to they were kind and friendly on the phone and in person but work was terrible. I called on a slow drain and payed a significant amount of money for a less than adequate repair ever so slightly better. I was then told the way to fix it completely would cost $2300 I DONT THINK SO!.

There was also a considerable mess left in my tub dirt and sludge. Well as the old saying goes "learn from your mistakes" well I really did today. Please use caution with this company

THIS IS A RESPONSE FROM AP PLUMBING CUSTOMER RECENTLY- Comment from Lynette R. of AP Plumbing Business Manager 4/22/2020I believe your wife Val has already left us a review and spoken with our service manager in regard to your concerns. We appreciate everyone's opinion but will always stand behind our pricing. We explain exactly what you can expect during your initial phone call to our office, which all incoming calls are recorded.

The technician provides a quote in writing prior to starting any work, if you did not agree with the quoted pricing you were not obligated to have the work performed, and would have just been required to pay the $89 charge for our technician to come out to your home, which we inform you of prior to our arrival. AND HERE IS MY EXPERIANCE YESTERDAY! RUN, DONT WALK TO ANOTHER REPUTABLE PLUMBING SERVICE!

Well this response from a business manager at AP Plumbing pretty much sums it up! I paid $89 for some rude, incompetent tech to come and quote me $750 (parts only) to replace a faulty kitchen faucet. Same faucet at Home Depot is $59, plus installation, Ive used AP several times in the past and always felt secure in their pricing and knowledge. Time to move on!

We were charged $600 for a 20 minute repair of broken shower knob and valve- and when we contacted manager, he felt this pricing sounded just fine to him- watch out!

There is a reason this company is rated so poorly. Do not use them! They quoted me almost $700 to unclog my plumbing. I agreed. They ended up being at my house for about an hour and were unable to resolve the issue. They said they would only charge me half and the other half would be collected if they have to come back out. Wtf? $350 for an hour of work that didn't resolve anything.

The only thing they did was dig three tiny holes in my yard. I offered to pay them some for their time. Didn't want a freebie. But they would take 50% or nothing. They are scam artists that don't know what they are doing. Side note: this happened to me 2.5 years ago and the plumber I used them was able to resolve the issue for $800 in one day. Avoid AP Plumbing!

AP did a wonderful job cleaning up a water backup issue in my home. Everything was going great until Everett came into the picture. His opinion is one-sided and he will slant the truth. First time "shame on you", second time "shame on me!"

Lynette, Thank you for responding and your questions. I agree, it is good to know if the comparisons are equal. The information on the quote I received from AP was for "Replace sump pump with 1/3 HP pump $561.81" (Retail cost $200) and "Liberty SJ10A backup pump $1,556.20" (Backup pump with the alarm, retail cost $500). No additional information or explanation was provided of what would be provided in the installation; such as the double check valve, compression valves or the first test and report to MCWA.

When I spoke to your plumber during the inspection, I indicated we did not need an alarm as I had a water alarm in the sump pump closet but the pump with the alarm was quoted. We also discussed that there was an existing water backup system installed and no additional piping would be required. In answer to your questions: I did not have the alarm for the backup pump installed.

As for the valves; yes, there are three check valves on the system, two I know are compression. As for the report to MCWA, I am not sure but will ensure it was completed. The bottom line to my complaint/concern was the total cost or the amount being charged for labor above the cost of materials. Even taking in consideration of the SJ10A alarmed backup quoted, the cost of material at retail would have been around $900, on the high end.

That still calculates to $1,200 for installation for what would be a maximum of a two hour install. The service I used charged $750 ($1,368 less than your quote) for all the equipment and installation and the job was completed in one hour.

My experience with the guys at AP Plumbing was over the top! They were professional and courteous, they handled my issue quickly and for a very fair price. If you need a plumber...CALL THEM!

Amazing professional employees that care about their work I highly recommend AP Plumbing for all your plumbing needs.

AP has done work for us before with great results. This time they came to the rescue when our fence company drilled into our drainage system and then cemented the holes thereby blocking our drainage. Everett from AP came out and spent a lot of time filming our drainage system and showing me where it is blocked. He also offered me a variety of ways to fix the problem going forward. Everett was friendly, professional and extremely helpful. It was a pleasant change after dealing with the issues that got us here to begin with! I will definitely call AP again!

I just purchased my first home and wanted to have the bathroom remodeled before officially moving in. The team at AP Plumbing lead me through every step of the process and were super helpful with finding a vanity with a farm sink that would work in the space. I love my huge tile shower and the bench is amazing. It’s the best shower I’ve ever been in and it’s mine!

The crew was awesome and conscientious about protecting my floors and cleaning up every day. Overall great experience and I would recommend them to anyone who is looking to update a bathroom in their home.

Andrew was by far the most professional, thorough and friendly service provider I have dealt with since I bought my home in 2005. He explained everything that he was doing to me and why he was doing someone a certain way rather than another. He treated me, as a woman, with the respect and brains that should be required of all service providers but seems to be lacking. Women!

People ask me all the time who I can refer them to for what they need done in their house, but when it comes to plumbing I always say AP Plumbing. They have high attention to detail and know how to complete a job right the first time.

Great customer service and fast response just over priced. Quoted me $968.00 to unclog a main drain(it was estimated the clog could be 100ft away from the clean out). Ryan plumbing just completed service in 45 minutes and charged me $132.00.

Hot water heater went last night. Called AP plumbing who promptly responded. Once the staff arrived at our home, they had a new heater installed within 2 hours. Highly recommend their service!

Lynette, Frank and James just finished a complete remodel of my Kitchen. Like they did when they did my bathroom they went above and beyond the call of duty. I would highly recommend them for any home improvement project.

Thank you to AP Plumbing for your professional service and timely response to my plumbing/drain problems. Both Don K. and Gino were very kind, professional and everything was explained to me so i could make an informed decission. I highly recommend AP Plumbing!

We had a backed up main line and I was able to get an appt the same morning I called. The men who came were so friendly and did an excellent fantastic thorough job and didn't quit till my pipe line was free of rocks, bumps and roots.

Very professional. Andrew completed the job in a timely manner, and was patient and helpful in describing what needed to be done.

I called AP Plumbing yesterday morning when I discovered the carpet in my newly finished basement was damp. I scheduled an appointment and the dispatcher called when technician was on the way so I was able to finish out the day at work. Don was terrific, he explained what needed to be done, provided the quote and warranty in writing and had the new sump pump installed in about an hour.

My sink was leaking water at one of my rental homes and I wanted someone to come out and take a look ASAP for the tenants. So AP Plumbing sent a technician out to take a look.

Today I called AP Plumbing, I had a water leak coming from the main water shutoff located in my basement, the 2 gentleman that came looked it and said that there was noting that they could do until I contacted the city to shut the main water off and after I do that then they will come and change the valve and it would only take about half hour and that everything would be good as new.

The service was very quickly deployed. I called on a Monday morning. The woman who answered the phone was pleasant and told me their planner Jason would call me back within an hour or two I think. Regardless he called back in 20 min and while I was still on the phone he had already dispatched a truck. They also addressed my issue that I had called the plumber I planned to call.

We ran into some issues with our basement plumbing. When we called AP Plumbing, they let us know that we might be able to use the plumbers from the town. When we called the town, they came right away and fixed everything for FREE!

We LOVE our new shower! The first person we worked with was Lynette, she was so incredibly helpful with the whole process and saw it through beginning to end. We had tons of questions and she was so patient through all of them.

I have been using AP Plumbing for about 10 years now and would not use anyone else. They are always available and come as soon as necessary to get the job done. They do high quality work from small jobs like fixing a sink drain to larger jobs like replacing basement drainage pipes.