Prudential

I've used Prudential for many years now for my primary residence and a few investment properties. They always come through when the AC or heat is out. Friendly people from scheduling to service. Just wanted to let them know I'm glad I can always count on them and greatly appreciate the top notch service. Services: HVAC system maintenance, A/C system repair

Mr. Kubba did an excellent job. He was very professional and wonderful to work with. Welcome to the USA Mr Kubba. Good luck to you and your family! Service: HVAC system maintenance

Buyer beware. I had a Lennox system put in my new construction home in 2007 & by 2014 it was broke. We had a defective unit which prudential did replace for the cost of Labor. Fast forward to last month when the unit they replaced it with in 2014 went out on me. $7500 later my HVAC is replaced but with a different manufacturer & not Prudential.

As always, great service, prompt and informative. Well worth the yearly maintenance contract. The furnace system continues to work extremely well and offers great comfort, with excellent even air flow. I've never had any problems over the last 15 years of working with Prudential for my house heating and air, and they did great troubleshooting for me in the initial installation of my systems.

I have complete faith in Prudential. They have maintained both my furnace and my A/C for years. My house has its original furnace and they have kept it running perfectly. Service: HVAC system maintenance

Ben Grigsby, our service technician, was very professional and thoroughly explained our questions. He was extremely polite as well. We were "completely satisfied" with his work. Service: Heating system maintenance

Our technician was Antonio. He has been out to our house before and he is great. He is thoughtful and professional and always explains the work he does and the results. He even fixed a minor condensate drain problem I had while there. My experiences with Prudential and their techs have always been very good. Service: HVAC system maintenance

The motor on my HVAC system recently stopped working, and after reading great reviews about Prudential, I decided to go with them, assuming I'd get excellent service and be charged fairly. Knowing that I just needed to get the system fixed so we'd have heat, I went through with having the unit fixed, even though the price seemed extremely high. Later that day, I spoke with my dad who manages a company in Indiana and personally works on HVAC systems.

When he asked me what I payed for Prudential, and I told him it was over $700, he was astounded. He then took a close look at my bill, the prices of the exact parts and the labor, he personally spoke with the company that the parts are ordered from, and I was charged hundreds of dollars more than what's typical for this type of service. I will not be using Prudential again, and strongly encourage everyone to call around and get quotes from several business before settling on Prudential.

Also the technician wasn't personable in the slightest. I deeply regret rushing this process in order to simply get heat, and I strongly feel that this company took advantage of my desperate situation.

I have lived in my home for over 13 years. The previous homeowner used Prudential to install and service their air conditioning unit. I am so glad that I continued to use them. Year after year, they have not disappointed me yet! Best company ever! Services: A/C system maintenance, Heating system maintenance

The office personnel were very accommodating in letting me know of an appointment that came available at a much earlier date for HVAC maintenance. The technician was very efficient and knowledgeable and explained the condition of my furnace without pressure for replacement. (Furnace is quite old). Work was done quickly and clean-up taken care of. Very pleased.

As a single lady living alone, I greatly appreciated being treated in a courteous manner. Thanks for making this a pleasant experience.

Your service was exceptional. The two men who installed our furnace were great! They answered all my questions, were friendly and very professional.

We are very satisfied with our new zoning system and air filter and the comfort they provide us with in our home. All your employees acted in a professional manner. Thank you.

The entire experience was exceptional. From the salesman, office staff and installation crew, every facet of my job was excellent. I would recommend Prudential to anyone.

Prudential replaced our old furnace and air. It only took 1 day and the work was excellent. We could hardly tell they had been here. Love the new furnace! Great Job!

As their television commercial says, I was left satisfied! Great job, very professional.

The Lennox units have performed well but Prudential's installation has continued to disappoint. Unglued PVC joints that leak, a filter cap that didn't fit and worst of all Prudential's failure to stand behind their work when a leak caused damage to my home.

My wife and I are so very pleased with our new furnace and air. Great experience starting with salesman, thru duct cleaning, and finally installation. Extremely professional from start to finish. MY last HVAC was Lennox, and it lasted 25 years, and I have no reason not to believe this unit will not exceed my expectations.

Prudential installed the original HVAC in my home 21 years ago. Each spring and fall they have arrived to check proper functioning. Each time an emergency occurred (not many) they were right there to help.

My heat went out on Monday 1/26/15 at around 1p.m. and after I determined there was nothing I could do to fix it I called Prudential. I placed my call at 3:23 p.m. and a technician was at my door at 4:34.

I called Prudential on a Sunday to fix my AC unit. A technician called me back and explained that the labor rate would be higher due to working on a Sunday. I agreed to the higher labor rate and the technicians were dispatched to my property.