Brothers Electro Mechanical

Mike was the tech that came out to repair my evaporated cooler. He was on time, courteous, listened to my concerns, and worked quickly. He thoroughly checked the unit and made sure it was cooling properly before he left. Mike was mindful of keeping his time frame within my budget. I've never experienced such a thorough and detailed technician. The office staff was also very courteous and helpful. The ladies answered the phone promptly and answered all of my questions. I will definitely call again as any need comes up.

Two brothers (Mike and David) who work for Brothers installed a new furnace last month and did an outstanding job. The installation process is a lengthy one, but so worth it in the end. Not only was their work too notch, but they cleaned up after themselves as well:)

Brothers electro mechanical replaced the entire heating and cooling systems in our house 3 years ago. They worked with us to figure out the best solution for us both in terms of performance and cost. We're very happy with our solution and our house is very comfortable year round.

Very professional and very personable, and very efficient. They installed a heating and cooling system for us in 2007 and have done the maintenance every ear. Well worth the cost. Highly recommend. Services: Heating system installation, A/C system maintenance

Great team, very professional. Good communication and follow through. Recommended and will continue to use them as needed

I had a choice of Lennox suppliers/ installers in the Albuquerque area. I picked Brothers because they provided the best solution for my complete ac/furnace replacement. Vince Brothers, the owner, came out to perform the evaluation and quote. Vince was thorough and shared with me his reasoning and selections (3) to choose from. The install team of Jason and Dave performed quality work, and the lead, Jason, kept me informed 2-3 times per day over the 3 day effort, of the progress to date and the next steps. I found this very reassuring. Jason is a pro. I highly recommend Brothers for your AC needs

Jason and David were friendly and experienced. They shut down my furnaces and started my cooler with ease. Many thanks to Brothers Electro Mechanical

Fast service and quality work. I can't say it's cheap, but as the old saying goes "Pick two: quality, speed, or affordability".

Chad came out and fixed our electrical issues we had in our breaker box and did an amazing job! He was very informative and kept us in the loop the whole time. He was very professional and we felt like he really cared about what he was doing. So happy and pleased with his work!

We really just needed an estimate for removing ductwork in our attic. We're adding insulation and wanted any work done before that. Jason came out, on time, and climbed all over our attic to check what vents went where. We have an old solar system that doesn't work anymore. He was thorough and extremely patient explaining what everything was and didn't try to get us to remove ductwork that wasn't a problem. Jason then went through our house checking which vents went to the solar system so they could be blocked.

He checked our AC and heating vents and made a few adjustments. After all that, he followed us outside to check those old solar panels! We are planning to have the old panels removed, disposed of, and the vents capped by Brothers. I have no doubt they'll do a great job!

We would highly recommend Brothers Electro to anyone! They installed a new furnace for us and we had nothing but a wonderful experience. They came out to assess the situation and got us on the schedule for an install quickly. They were friendly, professional, and helpful, walking us through the new system. They gave us a fair and reasonable estimate when other companies in town were higher. Use these guys!

Tried this company for a furnace repair for the first time. Chad came over and found the issue and fixed pretty quickly but also found a bunch of things that were not found by the service tech of a different company just a year before. He fixed all the issues and checked my upstairs furnace to make sure those issues were not happening there. I am now a lifetime customer of Brothers Electro Mechanical.

Needed a very old furnace replaced. The guys that came out to diagnose the issue were great. I was given several options. The guys that did the install were prompt, professional, and did really great work. They also got my water heater up to code. It's great to see people that have a work ethic and hold themselves to a high standard. Thank you!

Great experience! Chad did an outstanding job. He was professional, polite, and extremely knowledgeable. His patience and expertise gave me confidence in his work. I highly recommend Brothers! I trust them. And I appreciate them.

I am not normally one who writes reviews of businesses but this one deserves an exception. Locally owned and operated, Brothers Electro Mechanical really came through for our family's heating unit in a professional, diligent, and extremely responsive manner. By way of background, we have a fairly new (and extremely-sensitive) Trane Heating unit that has had issues for a couple of years since we moved into our home.

It finally starting having major issues when the 'cold snap' hit this year and we called Brothers' to come out and service the unit at a time when every heating unit in Albuquerque was having issues. Vince and his team promptly came out to troubleshoot what turned out to be a firmware issue that required replacement of the Board. In doing so, Vince and his team came out after normal business hours, on weekends, and were extremely responsive at a very busy time for the heating and cooling industry.

The good news: after their meticulous troubleshooting efforts, it works great now without a hitch. The great news: they provide a great service at a fair price and could not have been any more gracious and responsive along the way! If I could give these guys ten stars I would! Thank you guys! - Jim Wilkey

Brothers management considered our concerns for a quieter HVAC system then quoted a system to best fit our needs which was reasonable compared to other quotes. At the time of installation, the team was timely, considerate of our home and addressed unexpected ventilation issues by adjusting the size of the AC compressor to better fit our home. We will be looking forward to continuing our relationship with Brothers for future needs and maintenance of our new system

We moved to Albuquerque in 2016 and, shortly after, determined that a new AC unit & furnace were needed for the house we purchased. After much research, we settled on Brother's Electro Mechanical. We cannot be happier with the resulting equipment and service we have received, both upon initial installation and annual service calls. The quote was reasonable and the rebates we became eligible for were explained, with application forms provided. The installation was done on time and was professional quality. I will continue to recommend Brother's Electro Mechanical to my friends & family!

Things started off good: came out in a timely manner, received quote quickly, they were able to get unit installed in 2.5 weeks at the peak of our heat wave. However, the unit they installed had been damaged. No mention of this was made to me when I talked to them over the phone on the day of install. My mom happened to go outside to watch and noticed large dents on the side of the unit.

They assured her it was all superficial and not to worry, still no one notified me. When I got home, I could see the dents from the ground (roof top unit). Decided to wait, figured there would be a credit on my bill for damaged product. Received $200 credit for damage and thermostat (they didn't install a new one since current one fine). I thought that was insufficient compensation on an $8000 project. However, was busy getting ready to go out of town and figured I would call when I returned home.

But then they charged my credit card 2 weeks after receiving bill for the remaining balance without my permission or discussion with me. I was on vacation with no cell service and now credit card being rejected. Pretty furious they did that (and I think illegal). Had to drive to find cell service and called to have them cancel the charge on my card, since 1) hadn't planned on using credit card for remaining balance, and 2) disagreed with remaining balance. Interrupted what should have been a stress free family vacation.

When I returned to town, no phone call from them. Called after 1.5 weeks of not hearing from them. Was informed they had ordered a new panel for the damaged unit and should be here any day. I was a bit confused since no one had talked to me about this, and I was still concerned about a damaged unit being installed. Continued to play phone tag with one of the owners.

When we finally touched base, was made clear no additional financial compensation would be provided and I shouldn't worry about a damaged unit as they were sure it was only superficial. I don't know about you, but when I pay almost $8000 for something, I expect it not to be damaged. They came out and installed a new panel, again, without discussing with me. Was also told they would send me a check for $75 for the thermostat. Was quite surprised to then get a bill with the $200 credit removed, to be replaced with the $75 amount.

When I called to say I thought a mistake was made, was told no, credit removed since they installed the new panel (which again, never asked me if I wanted nor told me they would remove the credit). Was told I was just determined to be dissatisfied and the balance would remain. Due to the lack of communication, charging my credit card without permission, installing a product they said they damaged and refusing to provide any compensation, and then being told I just wanted to be dissatisfied are the reasons I cannot recommend Brother's Electrical to anyone.

For 31 years as a family business, we care about quality equipment & materials. We prefer to take the time to do it right the first time, and depend on satisfied customers for our referral business.

At my age I remember when the quality of your work and your reputation for honesty was vital to success. It's rare to find those qualities in today's world, but I feel that the Brothers family has brought these qualities into their way of doing business. It's refreshing!

They were courteous and professional. I was extremely satisfied with their work ethics as I am a very fussy, clean, and organized person. They respected that. Thank you.

Each and every year, twice a year I have to locate another company that can service my swamp cooler and furnace that sit on my 30ft roof. Every fall during the heater start-up I expect to pay the usual excessive rate of $100 regardless of who I go with. I say excessive because I have done the job myself in the past and it's pretty basic, doesn't take but 30min and apart from the long climb up the ladder doesn't require much skill.

My issue today with Brothers is the fact that I was quoted that usual $100 before the scheduled service only to be charged 36% over at the close of the job. $20 of which was for the carbon monoxide test that I was told was included in the $100. I refused to pay more than the quote and the technician wouldn't hear me out and left saying to never contact them again.no problem sir, none at all.

I did not give one star in this review because I do give credit to the technician for getting a filter (why they had none on hand is beyond me) and although he charged for this & I was willing to pay for that 'overage'- he was a kind gentlemen up until the billing dispute.

We recently converted from a swamp cooler to refrigerated air. We chose Brothers Electro Mechanical Inc., because of the great experience we had with our furnace replacement.

Called them over a week ago to schedule an estimate appointment for new air conditioners and air handler/furnaces. Estimator was supposed to be at my house between 8-10 am 7/21/14. It's now 10:38 and they're not here nor have they called me.

Heater stopped working this morning, turned out to be a cracked igniter. Brothers had a tech out within an hour of calling and he had the igniter replaced and heater running within half an hour. Fair price and good work!

Excellent service! Vince Brother came out on short notice and fixed my refrigerated air unit. He was straight forward and charged a fair price. I will definitely use and recommend this company again.

The guy from Brothers made it out on pretty short notice when my furnace wouldn't come on, problem with the gas valve. I have a very old furnace and it was an intermittent electrical problem, which can be a pain to figure out.

Relentless in their quest for quality. It took me one year of getting quotes to finally decide on a company to convert our house to refrigerated air. After discussing the issues that older homes have, it became clear the Brothers Electro Mechanical had the knowledge to properly do this job. Additional perks also included the fact that they are the local dealer for Lennox, and that the owner is active in the business.

The technicians began work on a Monday and worked non stop for four days until the system was fully functional. The job required a lot of custom alterations to house, and the staff at Brothers Electro Mechanical were more than comfortable spending hours at the onset of the job figuring out the best way to make the house accept the new system. Now that the unit is installed, I can highly recommend this company if you are in the market for an A/C conversion.

The installation was excellent, the product performs like those found in commercial buildings, and the crew cleaned up after they were done, making it hard to suspect that the house just received a major alteration.accept for the ice cold air of course.

Be very wary of this company. Maybe my bad experience was an isolated case, but I have to imagine that it was not.