2nd Wind

They couldn't care less about you. we were with them for 30 years and when we needed them to honor our warranty they ignored us like we were nobody. They have no loyalty and they don't know what they are dping management wise. Their workers used to be great and you still might get a good one but don't count on it. They work on commission so they will try to gouge you every chance they get. We fell for it for years and we're loyal customers but in the end that meant nothing to them. Beware

Critical: Responsiveness 24 hour service must mean an answering machine. You need to post your hours correctly!

Great maintenance service by Rusty. He's always thorough and very courteous. 2nd Wind has always been a great and honest company to deal with.

There was a fair amount of back and forth to figure out my old AC but they figured it out in the end. Thanks for the perseverance

Thank you John and crew for such a timely response. During a time where my parents faced medical challenges, the 2nd Wind Crew came to their need, and provided them a brand new unit in a day! That is service with a heart, thanks guys!

I have a maintenance contract with 2nd Wind. They visit my home quarterly to inspect and maintain my HVAC system. Their communication is timely. The in-house and field personnel are professional, courteous, and responsive. This is the second time Cedrick has come out to replace my filters and inspect my heater and air conditioning. He's always polite and willing to explain the steps he's taking to keep my system running as expected. I appreciate the service and the value I receive. I highly recommend this business.

We just had Cedric come to our home. He was very polite. He performed our service required by our maintenance agreement and he was very thorough. He discovered that our coil was icing up. We wondered why our energy bill was going up, that explains it. Another service tech was sent out for a second opinion. they were prompt, clean, polite and very thorough. I highly recommend 2nd wind Heating & Air!

Friday the 13th was indeed an unlucky day for us, for our old Goodman unit simply imploded and was beyond repair. On the lucky side, we had a long-standing contract with 2nd Wind and service tech Robert Morgan was quickly dispatched to the scene. In short order we had a contract for a new Tempstar unit, but on the downside, it could not be installed until Monday.

To make it through a very hot weekend, service tach Morgan brought us two window units for our bedrooms. Then first thing on Monday morning, service techs Dustin and Jervet showed up to begin the install. Unfortunately, this was just about the time that tropical storm Fred was sending bad weather through our area. Yet in spite of the poor weather conditions, the unit was finally installed by Tuesday and we finally had a cool house once again.

The 2nd Wind service staff were professional, knowledgeable, and most importantly, supportive in our time of need. I would highly recommend 2nd Wind and their service contact.

Called for estimate, excellent response time. However their prices for hvac replacement was double some other places.

Cedric was our technician today. He was incredibly professional and knowledgeable of our system. He showed up ahead of schedule and was more then willing to show me the system and what he was doing. Will definitely do business with them again. Service: AC maintenance

A/C running warm at 3:00. Call 2nd Wind based upon favorable reviews. Art shows up at 6:00 (on-time BTW) the SAME DAY. WOW. COOL AS A CUCUMBER by 7:00. Thank you for the support and courteous communication. I certainty Recommend!

Eric was courteous, fast, and professional. Provided preventive maintenance on my HVAC unit and cleaned it well. Someone form the office called to remind me to make an appointment to protect my investment. Great experience, as always. Keep up the great work! Service: A/C system maintenance

Have been using 2nd Wind for almost 20 years. Five years ago they replaced my AC unit, installed a full duct system. Work was done well and cleanup was perfect. Installation techs were professional and well trained. Supervisor was on site for almost the entire job. Prior to the replacement they maintained my previous unit and I had no trouble with it except for an electrical problem early on. Parts needed for the repair were not quickly available but the tech constructed a replacement.

They observe all the steps needed to protect their customers during the current pandemic. The maintenance techs are polite and will take time to describe their findings. They are not the cheapest out there but you usually get what you pay for.

2nd Wind installed a new HVAC for me in October. Jason, Dusty and Don worked hard and did an excellent job. After installation, Rusty did inspection of unit. He was very knowledgeable and thorough. He took the time to fill in serial numbers for rebate paperwork which was appreciated. Sammy Freeman gave recommendation for type of unit and made loan process very smooth. I can't imagine a better representative for your company than Sammy. Thanks 2nd Wind for your professionalism and courtesy!

Called last minute for an A/C problem. Kyle was here within an hour and was very prompt and knowledgeable. I would recommend this company to anyone. We will be signing a service contract with them soon. Thank you 2nd Wind and especially Kyle for your great service.

CAVEAT EMPTOR I have always felt Second Wind was dishonest with us over the years of taking care of our AC/Heating units. It was merely a gut reaction. Their demeanor, unctuous, and almost stereotypically "used-car-salesmen-like, " not all of them, just most of them. Nearly any visit from Second Wind ended with a $400-$800 bill. They recently came to look at one of the AC units and after a few hours left us with a basic proposal for repair, but in the end we will need a new unit.

They then sent a "comfort advisor" to talk to us for an hour or so. If your business is hospice, hospital, funeral director, or religious, it's ok to have a "comfort advisor." If you're a heating and AC company, you may as well advertise that you're screwing people over financially. The "Comfort Advisor" offered to repair the AC unit for well over $2000.

A whole new unit would cost $7416. I know nothing about compressors, flow filters, heat pump split systems, but I do know bull$h*+ when I see it. We got a second opinion. The owner of the other company came over, looked at the unit and sat us down and told us what he could do for us. And he gave us the estimated costs, which were half that of Second Wind's.

I then slid over Second Wind's proposal to him. He was, to say the least, rather gobsmacked. He explained that Second Wind was going to put in a model that is basically a contract model -- a lower grade unit than what he can offer. He said, "They're a larger company than mine, you would think they would get better brands for a lot cheaper." He also explained that Second Wind repairmen (they have always been men) get commission for parts, which clearly leads to "this needs to be replaced" conversations they have had with us over the years.

In fact, the refrigerant they put in the AC unit has actually strained the system leading to malfunction. So save yourself angst and money and use any other company. And don't be afraid to ask for second opinions.

We've been using 2nd Wind since around 2011 and we can't imagine using anyone else. Prior to using 2nd Wind we called a few other companies. Of all the companies 2nd Wind seemed to have the most professional, knowledgeable and honest technicians. I myself am trained in electronics, HVAC and engineering principles via the Air Force. A couple previous HVAC technicians from other companies attempted to troubleshoot our systems and came up with some pretty audacious untruths to get more money from us.

Once I notified them I've worked on more complex systems than them they immediately attempted to walk back their previous statements. Due to these types of people in the HVAC world many people get ripped off. Fortunately I've never had this happen with 2nd Wind. We've been using 2nd Wind for 7 years now and will continue to do so exactly because their technicians and staff are honest and fair people. You never have to worry about getting anything but the best solution to your HVAC problems and the best care.

I have received excellent service from 2nd Wind since I began doing business with them several years ago. I wish I had called them 5 years ago instead of All American (junk)when I needed a new unit. I purchased a lemon from All American. Constant problems starting before I had owned the unit even a year, and they were charging me a fortune to repair it.

My experience with 2nd Wind was phenomenal. The service technicians Patrick and Russell were extremely polite and courteous. These two gentlemen showed true professionalism and knowledge of the issues and provided me with multiple options to choose from in order to fix the issue.

Caroll was great at servicing our A/C unit. He was prompt and professional, calling and coming over right on time. He directed me to the proper manual for our thermostat and gave our unit a thorough look through. He also was great with our dogs and even knew our daughter's favorite TV show theme!

Because in the past I chose to use someone else, now they are declining providing the service. Childish and undependable.

I have been a customer of 2nd Wind Heating & Air for over five years now and could not be happier with the service I receive. My last experience with them happened a few weeks ago when my AC went out late Saturday afternoon. I called them and they were able to send someone out the next day to replace the broken part, they had a new one with them on the truck!

I'm extremely pleased with the prompt, professional, and friendly service that Brad H. provided in my HVAC emergency. My previous HVAC repair service seemed more focused on doing the minimum amount of work to maximize their profits, but Brad took the time to explain all the options for repairing the problem.

In the 20+ years I've owned this house, this is the third company I've used and by far the best. They've done everything from regular maintenance and simple repairs to total system replacement. In each case, they've explained it all fully to me, arrived when they said they would or called and arrived earlier.

On 5/11/15, Technician Nathan has done an excellent job repairing our ac unit and was very professional and courteous. We don't regret signing up for the cloud nine membership.

I paid for a maintenance agreement in Dec that was supposed to include three maintenance visits per year. The technician said they would call me in June to schedule my next visit. I never heard from them all summer.

We had a new Tempstar air conditioner and heater installed by 2nd Wind last week. We are very happy with the service we received. Kenny met with us and explained everything we needed to know about the units in great detail.