Bestway Mechanical

All the people that gave this company a thumbs up were very new customers from what it sounds like. I've had mine about 4 years. The installation was not a bad experience. But they tell you it needs to be serviced periodically (like annually) but they have no-body to service them and will not send anyone out. This is not COVID-related because I have dealt with this since installation.

I did get lucky the first year and they sent someone to service the equipment for something like $350. But after that, they don't return calls.if you catch someone on the phone they tell you they will get someone scheduled. BUT nobody ever calls. Last time I attempted, one of the owners said they just don't have anyone to service them. I asked for a referral to a company that could service them and they told me "we won't recommend anyone because nobody out there is good enough." So they get your money and then you are totally on your own after that. I know there must be other companies out there that sell, install AND service their product.

We had some vandalism that destroyed several solar tubes that Bestway had installed. They were easy to work with to schedule the repair, came out quickly, installed the new tubes, made sure the system was working properly, and cleaned up after themselves. Great job.

Oh how I wished I would have read/taken these reviews into account before getting solar installation done by Bestway Mechanical! Please take heed of this info and our (and it sounds like multiple other people's) experience if you are thinking about using Bestway Mechanical. We got SunPower panels installed, and SunPower pointed us towards Bestway Mechanical. SunPower needs to reconsider who they have do installs in the area as the entire process from start to finish was an absolute nightmare!

We started the process early in the year 2020, so there were some delays from that. However, it took us until September (with the process starting in February) to get our solar panels installed. Like some of the other reviews said, Bestway Mechanical did the initial quote, then it was like pulling teeth to get a hold of them after that (unless they were trying to get paid, in which case they were very eager to respond).

Our experience was terrible from the start. The quote and order for work meetings went well, and we were quoted a 3-4 week estimate of when our solar would be up and running - and made the huge mistake of paying them a 25% down payment. Then COVID lockdowns happened, and we heard absolute silence from Bestway Mechanical. For months. We seriously thought the company was a straight up scam for parts of the 7 months it took to get a small solar install done.

I finally started emailing and calling every Bestway Mechanical contact we had been given. Loooooooooong story short, after pressuring Bestway Mechanical to do the work by directly calling and getting SunPower involved in the conflict (SunPower was extremely embarrassed and apologetic and said that the things we'd put up with Bestway Mechanical should have never ever happened), Bestway Mechanical finally subcontracted everything out and got it finished.

Except that it was done with mistakes. For example, they (or their subcontractor) swapped around our breakers in the breaker box - then forgot to label any of the breakers. After they failed inspection, the electrician literally opened the door to our home and walked in without asking - in the middle of COVID lockdowns - to see if we had any mailing envelope labels that he could scribble lables on in our breaker box. Bestway Mechanical also said that we would receive our rebate check from Colorado Springs Utilities within two months of completion.

We're well past that, so I am left back at square one reaching out and hoping they respond to me. Oh, and they took so so long doing the install that during that time period (Feb - Sept 2020) Colorado Springs Utilities changed the amount that it rebates, so I lost money there as well. All of the above long review (it was worth writing - it was truly the worst and longest customer experience disaster I'd ever experienced) hopefully gives some context and awareness for anyone thinking about getting solar through Bestway Mechanical.

We purchased solar panels as well as a new furnace and now need service on our thermostat. I have called 15 times to no avail. I even talked with Brian the manager as well as office staff being assured they would get back to me for our problem. Still waiting, now over 2 months. We are sorely disappointed.

We had our solar installed back in late 2014 and early 2015 and it has never worked right it has going off line at lease twice a year if not more. The last few times I had to call Sun Power and they walked through on how to reset it Sun Power sent someone out the first of this month to work on it It was kind of working and when they left it wasn't working at all 2 week later they sent someone out to work on it.

I don't think he new what he was doing because ever question I asked he could not answer me. He did get it working after many phone calls and replacing parts. When he got ready to leave I asked if there where any guarantee all he could say it is running now. They other day I got a call and was told they where going to replace the invertor under warrantee and they wanted to know if we where going to be home and I said yes.

No one has showed up. I have not received any solar credit on my utility bill. The only credit I have gotten is on my taxies I was told that it would pay for it self it has come no where near. Ever time I ask a the tell me they will get back to me but they don't

Our system was installed for $20k, and has never worked. When we asked Bestway to make it work, they told us it was simply that we didn't understand what cold was or what it was like living in the mountains. Been here 16 years btw. Had to hire another company to fix the boiler they barely installed and still trying to figure out how to make the solar function at all so many years later. I highly recommend not going with this company.

NEVER RELY ON THIS COMPANY TO PROVIDE RELIABLE CUSTOMER SERVICE OR TO CONTACT YOU WITH ANY ACCURATE UPDATE. HORRIBLE Experience - only time they contacted me first was to set sales appointment, all other contact was initiated by me. Told me installation would be week before Thanksgiving. I called a week after Thanksgiving because no one came to install and no contact that they wouldn't make it.

I asked to be kept updated during that conversation. I heard nothing and called week before Christmas to say postpone until new year. Received call back from manager (Brian) that installation could occur yet that week but didn't get expected arrival time for scheduled day. I asked at 9am when to expect crew since hadn't heard anything. Response was soon, crew just down street to do something quick at another site then be there soon.

At 11, I checked since crew still hadn't arrived. Manager was surprised crew still hadn't arrived. Manager told me at 11:20 crew was driving on their way to be there in 2-5 minutes. At 11:50 crew still hadn't arrived and I called manager again telling him someone had lied about status and that I cancelled the contract to install. The crew finally arrived at 12:01.

I was extremely frustrated in the lack of truth and support provided to this point, but the story isn't done yet. Manager stated they would mail refund check to me. I said I didn't want to wait that long to receive it. The check needed 2 signatures and wouldn't be available until late Thursday. Manager said he would let me know when we could meet to get the check.

Manager never made contact or responded to a request regarding availability of check on Friday. Manager finally responded to call on Saturday morning by texting at 9am instead that check was available but he was at job site and would return to office soon. At around 12am I arrived at the office and no one was there yet. Finally the manager arrived about 15-20 minutes later and I received the check.

The team from BestWay Mechanical did a superb job. The installation went as promised and has functioned as advertised. Every month we end up "making" money with the system and have yet to "pay" for our power. I very highly recommend that you call BestWay Mechanical and get all the information about solarizing (is that a word?).your home.

Bestway Mechanical installed a new electrical box and solar panels for us last year. Every aspect of the job was a hackjob. The lacing in of our shingles to the legs of the solar support looked like a kindergartner did it. Ran conduit down the middle of a stucco wall when they could have run it 1 foot over by the gutter like I asked, now we have permanent holes in the stucco, nothing about the panel was done correctly, still don't have the correct cover, nothing is labeled correctly. Couldn't pass inspection the first time due to inept installers. Had trouble with the monitoring system, took them months to respond, and that only happened after I got sunpower involved. Caught them in numerous lies. The only thing these guys care about is cashing your check, stay far away!

Provided them over $100K in business on a new residential home plumbing and solar thermal radiant heat system. Could never get them to return to fix open item list. They ignore requests and then claim warranty expired. They do not know how to trouble shoot or repair their own installation designs. Emailed and called to quote some boiler maintenance and they do not even bother to return calls or email a reply.

They do not stand behind their own designs or will provide maintenance service after the install. They also removed property from the job site not belonging to them and never returned it when asked several times.

Bestway Mechanical installed my solar panels 2 years ago and I have been a happy customer ever since. Brian and Christa have answered all my questions before, during and after the installation, they provide accurate information in a timely professional manner. I am pleased to have "gone solar" and the decision to use Bestsway Mechanical.

We are dissatisfied with the support Bestway Mechanical has given us with our boiler. They overcharged us by exaggerating the actual time spent onsite for a boiler service and by not honoring their quoted hourly rate. They sent a tech who was not familiar with our boiler and who arrived without the required part, despite prior assurances to the contrary. Bestway installed the wrong part that didn't work, but nevertheless charged us for the time wasted by their tech in doing so.

They claimed to be unfamiliar with the current parts list for our boiler, which is posted on the manufacturer's web site. They were unapologetic for making us wait for 3 hours for the tech to arrive before letting us know that he wouldn't be coming that day after all, and that we'd have to wait over the weekend for him to come over to repair our boiler. Bestway will not return phone calls and their salesman who quoted the job refuses to communicate by email.

I had Bestway install a SunPower solar PV system and a solar thermal system for me 4 years ago. I have been extremely pleased with my systems and the service of Bestway. When Bestway explained the superior performance of SunPower PV panels to me, there was no other product consideration for me.

We just turned on our system today and we are THRILLED! Everyone at Bestway Mechanical is very professional and knows there solar!

My neighbor installed PV solar panels and was impressed with the savings on his electric bill. He was also very pleased with the efficient installation by Bestway Mechanical, so I called them as well. Bestway Mechanical installed a 9.6 kw Sunpower system on my roof. They were very easy to work with and I was happy to see my electric bill go from $101 a month to $33.

Bestway Mechanical failed base plumbing inspections 3 times in a row. They did not notice when the septic line was at the wrong angle. When I pointed out a drain line that look like a 'Z and they said it is legal.