Masterscapes

Work at a reasonable price. Workmen were very courteous and professional. Back yard looks great. Services: Artificial turf installation, Driveway or walkway paving, Stone masonry

First off AZscapes was great to work with in the planning process and was able to tailor our wants and needs into the backyard. We've dealt with a lot of contractors during our house renovation and they were top notch and we didn't have to babysit them. My biggest issue is after full payment was done. 1. We still had some minor touch ups such as a cracked tile we wanted fix, but the company did such a great job during the install that we were comfortable paying the last payment before the touch ups were done.

We were very wrong. We had everything "finished" in November 2021 and it is now April 2022 and no one has fixed the cracked tile and other touch ups we wanted. My wife called four times total and we were able to get a hold of someone once and setup two different appointments for the fix, but no one showed up either time. 2. This one is partially our fault, but for a company with experience since 1986, I wish they were forthcoming with the issue of window glare and turf.

The added turf cost an extra $5K and we have lots of burn marks from the window glare. Anyone looking to get turf, realize that double pane windows will reflect light to the ground which acts like a magnifying glass and will melt your turf. Looking back at the process, I wish AZ would have mentioned this potential issue and I would have just gotten sun shades back in Nov 2021.now I'm waiting a month out for a company to install the sunshades.

I've posted how our backyard looks now while we wait.we have to cover the majority of the turf to prevent more window glare damage. The backyard looks great without the painters tarp but their customer service is nonexistent after the install. Do your research and make sure you fully understand the pros and cons. I don't think this company will tell you the truth.at least that's how it feels.

It's like trying to buy a new OLED TV and the sales person fails to mention the potential of screen burn. It's obvious they're too busy to maintain what they sell. If you hire them, don't expect them to ever come back.

Master AZscapes remodeled our backyard patio last month. We can't say enough as to what a beautiful job they did for us. The patio has been transformed into a wonderful, comfortable respite for us and ready to welcome guests. The foreman on the job, Derek, was the best. He reviewed all our ideas and came up with many himself that made the design turn Into what we imagined it to be.

He and his crew SHOWED UP when they said they would and didn't keep us waiting and guessing. The crew handled the job in a timely manner and the guys were all professional and great to work with. I recommend them highly and thank them for a beautiful back patio that we and our two puppies can now enjoy. Thank you MasterAZscapes.

I waited several weeks for Ashton to show up to discuss landscaping and improvements to our pool. Met with him on a Saturday morning and we discussed concepts. I was told that I would be receiving a proposal the following Friday. Long story short, three weeks and three phone calls later (during which Brandy assured me that my call would be returned), I have thrown in the towel and will be seeking another contractor.

The courtesy of a return call would have been appreciated, even if it was an "I'm sorry, we're not interested in bidding your job." Being "ghosted" the way we were is a huge disappointment.

Masterscapes helped me fall in love with my back yard. My yard was basically a huge dirt lot. I met with Derek and he listened to what I needed. After our meeting he sent me a blue print. The prices were reasonable so I signed up and six weeks later, they started and was finshed in 5 days. My yard is beautiful and peaceful. I am so thankful for the entire Masterscapes team.

My friends referred me to Masterscapes. They'd just had their landscaping completed, it looked great, and they'd already done price comparison shopping. Zee came to my house to give me a free estimate. He took his time and studied the style and colors of my home. He then and drafted a gorgeous design for the back yard as part of the appointment--for no charge!

The plan gave me everything I wanted plus elements I hadn't thought of. Since they are busy, I made a down payment of 1/4 of the project cost to put me in the scheduling queue (about a month and a half later). During that time I made several small changes to the design including adding a sculpture garden with leftover granite pieces from my new home construction.

There were two additional pre-construction appointments - to select rock + pavers and trees (I went to the locations with Zee) and he came to my office to select the final plants. The customer service has been steller. The project leader (John) told me they'd accidentally dented my gate and set me up with one of their contractors to replace the metal piece (at their cost).

This was in motion before I'd even noticed and the repair was perfectly done within 3 days. The project took 7 total working days to complete over an 8 business-day time span. The workers were knowledgeable and courteous and answered several questions I had. I made 4 payments spread over the time of the work and the final payment after the gate repair--which I appreciated.

I was able to make credit card payments by phone, which was very convenient. Zee returned after the construction was completed for a walk-through, checked everything, reset my watering system (which included some nice brass plumbing added in for no additional cost), and gave me all of the warranty & plant care information. After the concrete is fully 'cured', I will paint the planters (I was told about this up front--there's also an option to use their recommended painter).

My friends will receive a referral bonus. As the photos show, the yard looks like a park and matches the design of my security door. I'm extremely happy with every aspect of this experience and highly recommend this small company to everyone. Great job Zee, John, Anna and everyone else!

We just moved in to a house with only dirt in the backyard. Jeremiah came out and listened to what we were thinking for the yard and then gave us suggestions that we hadn't even thought of. Jesus and his crew did an exceptional job with all of it. They all were not only great at their job, they were kind and very considerate. Supervisor, Darrel, kept us updated on all aspects of the project.

From the island grill and the fire pit to the pergola and landscaping, they truly transformed our bland backyard to our own personal paradise. We would highly recommend Masterscapes to anyone wanting to improve or totally makeover their yard. They do high quality work with the best materials and great workmanship. These qualities are extremely hard to find these days.

Excellent communication. Being a Realtor I know that follow up and information are imperative. They were on top of everything and let me know continually how and when things were going to happen. The work was done in a timely manner (weather permitting) and the finished job is beautiful. I did my own design, but Zee tweaked it perfectly. The plants are still small in the pictures, but will grow quickly. The final result was better than I expected. All our Friends are amazed.

This is our first experience working with a full service landscaping/design firm. Zee did a wonderful job working with us, helping us to understand our options, expertly budgeted. Mike did a masterful job with our landscaping design. We were stunned as his design is magnificent. He really listened to our needs giving us a view of a major remodeling of a 35 year-old landscape. Yesterday, the first part of the plan was implemented, planting 4 trees, one of which was very large and in a difficult location. John, the construction superintendent made an early trip to assess the situation. Masterscapes had the right crew in place so the trees were expertly planted. We appreciate the warranty. We are very impressed with Masterscapes, its staff & crew, as well as its ownership.

A year after the landscaping is in the yard looks Awesome. They were also very helpful when we needed more instructions on how to change the watering for the hot summer season.

I scheduled an appointment about 10 days ago to have someone out at our home in Mesa, AZ on May 16, 2015, at 12:00 p.m. The man who called me selected the date and time, and it was convenient for me too.