ProGrass Home & Landscape

Critical: Professionalism Twice this week they have pulled into my driveway looking for another address. The first time I had daycare kids riding bikes in the driveway and today the back up beepers woke 2 kids I had just put to sleep.

I was in need of a new lawn and shopped around. I was impressed with every aspect of their preparation before and after winning the bid over 2 competitors. The price was fair and they were able to squeeze me into their schedule quickly. All of their employees were hard workers and professional, but one stood out, Arturo Estrada. He was the foreman of his crew. Arturo was excellent in keeping me up to date on the process and the day's work. They were fast and efficient. I've gotten many compliments on my new lawn, and I've even given others a referral to ProGrass.

Have worked With Steve and his crew for over 10 years in the Multifamily area. They provide excellent service and the crews are friendly and keep the property looking amazing. I would recommend them to all that are looking for a professional landscaping company. Services: Lawn mowing & maintenance, Mulching, Grass seeding, Yard work, Irrigation system repair & maintenance, Weed control, Sod installation

I highly recommend Prograss! Steve and his team are phenomenal at what they do. They are always so kind, friendly and produce excellent work. Prograss has been my landscape vendor for years now and I don't see this ever changing. Services: Lawn mowing & maintenance, Grass seeding, Yard work, Irrigation system repair & maintenance, Weed control

Do not use this company. Unprofessional business. Last Wednesday this company was mowing my apartment complex and broke my windshield with a rock or something. I contacted the Pro Grass office and reported it expecting that they would send someone out to fix my windshield. I spoke with the receptionist who said that she would have a manager contact me.

Several hours passed and the day ended and no one called. I called again the next day and was then told to email pictures and again that a manager would contact me. I emailed the pictures and still no one contacted me. Now it's Tuesday of the next week and still no one has contacted me. It's very unprofessional for a company to damage someone's property and not take swift action to fix it.

Now I'm having to drive my vehicle with a broken windshield and risk getting a ticket while I wait for them to call me back. I see over and over again that the owner is replying to people's negative Google reviews saying that they strive for good customer service. With this many bad reviews in addition to my experience so far I can assure you that this company does not care about good customer service.

I'm still waiting for the manager to call and will update this once more info is available. Update 5/28/21. I never got a return phone call from the business so I had to drive to the office. Once there I was put into contact with a manager who said that he had looked into the incident and dismissed it as not their fault. I have no idea why he wouldnt call me and make me waste a 45 minute drive to their office.

Again unprofessional. The manager said that there was no way his crew could have caused the damage even after I told him that the damage happened while his crew was mowing the property and that they certainly were the cause of the damage. I had to end up paying get it replaced myself. I will be taking them to small claims court.

Absolutely Lazy and Unprofessional These inept workman can only seem to perform their duties with these loud and obnoxious gas-powered motors. Blowing leaves and dirt all over my balcony, furniture, vehicle, and windows without so much as an apology or even an attempt to fix the problem. Regardless to the state of my life, which does not normally include being awake at 7am as that is when im finally going to bed, they can't even "TRY" to lower their volume when i ask very politely.

Guess what?! I CAN USE A RAKE IN 2018 AND PROBABLY 2019 AS WELL! It's not hard, loud, damaging, or in any way, shape or form, inconvenient to use. Especially when I see that you have two or three on the back of your truck, but you're not allowed to use a rake until the entire property has been blown into a tight little pile?! Heaven forbid, you could also alter the route of your job so that my section is one of the last to be completed, thus offering me a period of time within which to get to sleep before your racket can even begin to alter my sleep pattern. Having 34 years in the work-force of life has taught me one supreme rule about all business: Every Business Is Customer Service, because without your customers you have no business at all.

And every social interaction contains the potential for further business. Why would any employee or any business, deign to neglect a person that could impact their business? When my employees have a negative interaction with a customer, I side with the customer EVERY SINGLE TIME. "I would like to offer my sincerest apologies, Ma'am. I will have a discussion with my employee and guarantee that you will not be treated in that fashion, by any of my employees, ever again. We would not be here without your custom."

Incredibly poor customer service. I recommend staying away from this company. My wife and I not only called several times, but we also went to the Pro Grass office location in Wilsonville over the course of several months in an attempt to have our lawn serviced. We get the promises of service and "they will call you" responses however, we received nothing.

My front yard has never looked this great! They did a wonderful job and very professional. We would recommend them highly. Ask for Naomi.

Great staff knowledgeable people work there. My landscape is name Tim and he is very kind and very great he always has a smile and I love when he comes and works.

We've had great service from ProGrass for many years with lawn care. Recently we started to use them for their irrigation repair service. The people that do the actual work are excellent and above reproach.