Naffco Floors & Blinds

Jay our salesman in Brandon did an excellent job! But our positive experience ended there. There was an issue with the installation where the carpeting was not tacked down in a doorway. This was at the beginning of May; and on May 11, I called and requested a service order to have this fixed. The requisition was put in by Jay and nothing happened I called weeks later another requisition was put in by Jay, again nothing happened.

Finally a month later our indoor cat found the loose carpeting and played with it causing further damage. I immediately called Jay and he contacted the service department and apologized saying that it was entirely their fault and it would be addressed. I waited several more days. A service tech came by looked at it for one minute said it was owner negligence and left.

I contacted Naffco asking for copies of the service orders after negligence was mentioned so I could prove that negligence was not on my part. They promised to send the service order copies twice both by mail and email; promises were not kept. Finally after days of wrangling I agreed to a patch job as long as they brought the requisition copies. Once again they agreed and when the patch job occurred the letter was handed to us UNSIGNED! If you do any business with Naffco get everything in writing or it may not happen. Thank you

Consistently unreliable, and consistently gave false promises. Gave my entire family a lot of stress when we did not need it.

I paid over $4,700k for new carpet in a bedroom and closet. I was willing to do this as the carpet was exceptional and I thought I would get what I paid for. I talked to the sales person and advised the direction that I wanted the carpet laid. The first time it was cut offsite and laid in the wrong direction. After at first being told it was a perfect install they agreed to replace it.

The second time the install was scheduled I was called an hour after the window and after moving all my furniture a second time that the carpet arrived damaged. After moving the furniture a third time and having the carpet reinstalled the correct direction I found the issues with the threshold into the bathroom and the bubbling at the seam in the middle of the room and the closet They came back and tried to do additional repair work on the threshold that clearly did not work.

I was told all my furniture would have to be removed again to fix the stretching problem causing the bubbling in the carpet. I would give this a one star had Naffco not at least tried to fix the problems but it is clear they do not have the skills to do so and I will have to find an alternative solution.

Wonderful, fast, professional service. Crew always arrived 10 minutes early and got to work on time, cleaned up after themselves and were super friendly. The whole process from buying to installation couldn't be any easier. We love the final result and can't wait to continue the job next year!

Naffco just replaced the flooring on my entire first floor as well as on the stairs. They did an excellent job from start to finish. The installers were on time, professional and got the job done quickly and efficiently. The whole process of choosing, purchasing and installing the new floors was very easy and problem free. I definitely recommend Naffco for your flooring needs.

The staff at Naffco provided exceptional service from the beginning to the end of the of the process. The carpet from Naffco is top quality. They replaced my entire house In only 5 hours. They also handled all furniture with great care. I would highly recommend Naffco. Great service and affordable rates.

I'm a Realtor in Tampa and have worked with Erika Anderson for years. She has a keen eye for style and is very knowledgeable about what works and doesn't work as well as the product lines available to get you exactly what you are looking for at the right price installed beautifully!

I had the pleasure of working with Erika Anderson for a clients home. She went above and beyond to get the job done and done right. She immediately rectified any issue we had along the way and the flooring is absolutely beautiful! She was super accessible and in my world, that is a huge necessity! I am looking forward to working with her on more projects and would recommend her and Naffco to anyone needing a flooring project done!

Matthew was wonderful with helping us pick out the perfect color and grain to match our home. The finished product is better than we could have imagine. When the installers arrived they were on time and super professional from the beginning to completion. It looks beautiful and it was a breeze with these gentlemen installing. We have nothing but praise for the experience and it was refreshing to witness a true craftsman installed our flooring. We are very satisfied.