Rated 4.88 / 5 from 34 reviews
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Paris Heating & Cooling Paris Heating and Cooling, Inc. originally started in 1985 by Andrew Paris in Rochester, New York. 31 years later, nothing has changed. We have been serving Monroe County and the surrounding areas in Western New York. Our motto is "always fair and always there". We specialize in residential, light commercial, and new home construction heating and cooling.

We are committed to meeting or exceeding your comfort needs. Our family of professionals is dedicated to getting the job done right the first time and providing complete customer satisfaction. Paris Heating and Cooling, Inc. has a tradition of meeting customer needs.
Business details
  • Year established: 1984
Services
Ductless AC
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Paris Heating & Cooling is a Mitsubishi & LG supplier. These recognized brands can help make your home comfortable and more energy efficient. Paris Heating and Cooling can install an air conditoning system in a home that does not have duct work. We are a certified contractor to install the Mitsubishi Electric comfort system and the LG Split Air Conditioning.
Thermostat
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There are many different ways to control your HVAC system. Now a days people love the ability to use WIFI to control there thermostats from anywhere they are. At Paris Heating and Cooling we sell The Honeywell and Nexia Thermostat controls. Each of these controls offer different options depending on your want and need.
Tankless Water Heaters
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Never take another cold shower again! Navien tankless water heaters heat water on demand, so you're never limited to a fixed pre-heated supply as with a tank. You'll enjoy hot water when you want it, for as long as you need it. Take a shower, wash dishes and do laundry all at the same time!
Air Conditioning
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The most common air conditioning system is a split air conditioning system, which includes an outdoor cabinet containing a condenser coil and compressor, and an indoor evaporator coil, usually installed in conjunction with your furnace or air handler. The compressor pumps refrigerant through the system.
Heating
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Central heating systems have a primary heating appliance, such as a furnace, typically located in your basement or garage. All furnaces consist of four main components: 1) burners that deliver and burn fuel, 2) heat exchangers, 3) a blower and 4) a flue that acts as an exhaust for gaseous by-products.
Reviews (34)
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Michael Fields
Mar 05, 2022
Recently had an American Standard 60btu furnace installed. I researched equipment via Consumer Reports American Standard received high evaluation for both Predicted Reliability and Customer Satisfaction. Paris received equally high grades from BBB, A+ Rating. Ed, Service Manager walked me thru all my questions and concerns, insuring I completed understood his responses. Finally, Paris pricing was most favorable. installation was a breeze, installation crew was a pleasure to deal with. Happy and warm.
Scott Youngman
Jan 14, 2022
Paris Heating recently did a service call for my 8 year old furnace they installed. Ryan was fantastic came out on a Sat, got us up and running while waiting on a part. Communication was great and even followed up after he was done to make sure everything was working as expected. I cannot recommend them enough if you need service or a complete replacement. Thanks Ryan
Rich Perriello
Dec 13, 2021
I've been a Paris Heating and Cooling customer for many years and wanted to take a minute to highly recommend them for any hearing and cooling need. I've been very happy with their products, sales and service every time. They have installed 2 furnaces, a Mitsubishi heat pump, and at least 2 hot water tanks. Their workmanship and product knowledge. is great, prices are very fair and they are very professional, clean and respectful.

We had an emergency call in to them for a carbon monoxide furnace issue which and they responded nearly immediately to. They diagnosed and corrected the problem the same day. Thanks Andy, Ryan, Ed and team for all you do.
Mattie Raiford
Dec 02, 2021
Absolutely amazing service. They were so fast, efficient and helpful. I had a few issues with my work schedule, and they went above and beyond to help me and take care of my furnace. Great pricing and even better customer service. I highly recommend them if you have any needs this winter. Service: Repair heating system
Dee Andersen
Nov 19, 2021
I did my annual check on my furnace and found out it was time for a new one. Ryan from Paris Heating was very informative on why it was necessary, what the cost would be, and that there was a rebate I could get! Installation was scheduled and they showed up on time and got to work. About 4 hours later, they were done, had installed my wi-fi. thermostat that I had ordered, and they cleaned up after themselves.

Great job! All of them were helpful and explained everything. I guess this is why I have always called Paris Heating & Cooling for many years! And have always been happy with their work!
James Smith
Nov 08, 2021
This is the second house I've had Paris heating and cooling install new furnace and AC in, everyone from the Sales guy, office staff, and install guys have always been very helpful and professional. This is the only HVAC company my family and myself use. Always highly satisfied with their service and would recommend them to anyone. Services: Install AC, Heating system installation
Gary Kern
Sep 18, 2021
Great service and price. Called after hour line due to alot of water in basement because of hot water heater. Told me what to do to stop the water and installed first thing in morning when they could get a new one. Thank You Andy.
Christopher Wake
Jul 18, 2021
Our AC froze over and the company we usually use could not come out for a week and a half. Called Paris in the morning and a few hours later they were there. Ed checked out the situation and informed me that it needed to be replaced because of the age an unavailability of R22. Ed patiently answered my questions and went over the options. Ed made. some phone calls and we quickly had an install date. Furthermore, with some hot and humid days coming up, Paris loaned us a couple of portable air conditioners!

I had a few follow up questions that I texted Ed and he responded in a very timely manner. Install day came with little fanfare. The installers showed up on time, did the job, and left a clean work area. The AC was on before the afternoon heat kicked in. I don't recall the names of the installers, but they were polite and professional.
Kevin Henchen
Jun 26, 2021
This is my first experience with Paris Heating and Cooling. They responded in a timely fashion to my call. Additionally, they were ahead of schedule for my appointment and the technician both called and texted. He communicated with me regarding what he was doing throughout the repair process. Overall, the technician was extremely professional and informative. I will definitely use Paris this fall for my yearly furnace maintenance. Thank you!
Mary Anna Mills
Jun 16, 2021
Ed and Anthony were right on time, early in fact, to install our furnace, water heater and air conditioner. They did an excellent job. The installation looks really good. They cleaned up everything. They answered all the questions we had and more. They were very patient with us because we are very particular. We would highly recommend them for service or installation. For the last nine years they have serviced our furnace, air conditioning and fireplace. Gary and Mary Anna Mills
David Sakowski
Jun 04, 2021
Our old furnace was failing. We called Paris Heating & Cooling and they came right over the same day to assess the issues we were having. They made an appointment to install a new furnace, thermostat and humidifier the next week. Rob and Anthony were right on time and did an excellent job installing the new equipment and removing the old. In 4 hours we had all the new equipment installed and the job was finished. Everything was cleaned up and running smooth. Kudos to the staff at Paris.
Rebecca Pfohl
May 28, 2021
Wow! Top notch service! My husband and I are relatively new home owners and they explained the whole process and our options in great detail - they took the time and that made a HUGE impression. Rob and Dan were AMAZING for installation - very professional and kind. I highly recommend Paris Heating and Cooling! Services: Install heating system, Install thermostat, Install AC
Chris Ross
Mar 19, 2021
I would like to thank Andy for the very professional estimate and Ed and Anthony for the very professional install they arrived early and when the job was completed cleaned up and left my house looking better than when they arrived great job guys
Carol Balsley
Mar 03, 2021
Dan and Anthony spent a day installing our new American Standard Furnace and Air Conditioning. They were very professional and very patient. My husband is elderly and Dan took his time to explain all the workings of the new system. Paris offers fair pricing on quality equipment. We also purchased their premium warranty which affords us 10 years of yearly checkups and coverage for all parts and labor. We are very pleased that we chose Paris and their experienced technicians!
Scott Gibson
Jan 28, 2021
In a quick summary I strongly recommend Paris Heating and Cooling. Knowledgeable, punctual and overall a great experience. The long story, I had a difficult overnight in which my furnace went out and issues were identified with some of the gas piping. Come morning called Paris and they sent Mike out in about an hour of my call. Mike was very supportive and knowledgeable and was great at walking me through everything.

Given the age of my furnace decided to move forward with replacing it. Seeing as I did not have heat Mike and Andy worked some magic to start the job just after lunch time the same day. Additional crew members arrived throughout the day as they finished other jobs to help out. Just an incredible team effort! Had a new furnace and the piping all fixed before dinnertime.

To cap it off Ed was wonderful in preparing all of the rebate paperwork so I effectively just had to send it in. Prior to calling Paris I was convinced it would be at least a couple days before I would have heat again and Paris got everything completed same day. My wife and I will definitely be using Paris in the future for all of our heating/cooling needs. Thank you Andy, Mike, Ed, Rob, Anthony and Dan for all the help!
Nicole Templer
Jan 11, 2021
Some of the best service we have ever received! Tony came today to replace our furnace, hot water heater, and did some piping work and connected our AC so it wouldn't leak anymore, the entire time we worked with this company they were prompt in responding, honest, and super efficient! Will continue to work with them in the future if needed! Thanks Tony!
Benjamin Stein
Dec 08, 2020
It's always sad news when you have your furnace inspected only to find out that the unit needs replaced. I had scheduled the inspection because the unit had been shutting off by itself without explanation. Rob Diehl was knowledgeable and after some calculations gave me an estimate on the spot. They even waived the inspection fee since I had them put me on the schedule. Anthony and Dan came today and were kind and efficient.

They even took off one of my doors with no issue to get the furnace down the stairs (and put it back after). They were well aware of the RG&E rebate for this install and had already filled out the paperwork for me to file. They showed me the work they had to do and it seems that every single connection going into or out of that furnace had to be adapted for the this new one, but they did it without complaint. Thanks for the heat.
Brian Edwards
Feb 12, 2020
We've been extremely pleased with Paris since day one of their installation of our furnace and AC unit. Their techs are also awesome, and their office support is great. Highly recommend them
Brian Edwards
Feb 12, 2020
We've been extremely pleased with Paris since day one of their installation of our furnace and AC unit. Their techs are also awesome, and their office support is great. Highly recommend them
Katie Beehler
Jul 27, 2019
Best priced, AMAZING service! Even got a thank you card after referring someone!!
Edward Tommasi
Jul 06, 2019
OMG! Cannot say enough. These guys rock! Last summer we paid Isaac heating and air conditioning to come out and after an hour they told us we needed a whole new unit. Said it was freezing up from how old it. is and it was not repairable. We decided to wait since it was the end of the summer. Called Paris Heating and Cooling this morning cause the issue is happening again and Mike Mantrow found a simple clog in the tubing. $139 fix instead of the $5K Isaac quoted! These guys are legit AMAZING!
Edward Tommasi
Jul 06, 2019
OMG!!! Cannot say enough. These guys rock! Last summer we paid Isaac heating and air conditioning to come out and after an hour they told us we needed a whole new unit. Said it was freezing up from how old it is and it was not repairable. We decided to wait since it was the end of the summer.

Called Paris Heating and Cooling this morning cause the issue is happening again and Mike Mantrow found a simple clog in the tubing. $139 fix instead of the $5K Isaac quoted!!!! These guys are legit AMAZING!!!!
Lisa H.
Apr 30, 2019
I recently purchased a combination Hot Water Tank and Boiler System from a Highly recommended HVAC Company (Ryan). It was so bad working with them I needed to get a lawyer involved. With the unit only being a year old and nothing but problems I refused to contact the original installer when I had a pipe burst. I contacted Paris Heating and Cooling and I worked with best HVAC installer Ed Diamond.

He was at my house within an hour and was able to fix my pipe and informed me of several issues with the original install that was going to cause me major issues. He completely handle the situation by contacting and providing the manufactures information so I could have them inspect the unit. They came to my home and agreed with Ed's evaluation~ that I had several issues and needed several replacement parts.

During this process I was informed by the manufacture they would only pay for the replacement parts and I would have to pay the labor costs. Well Ed came to my home today and took care of all the issues and informed me when he was done that I would not have to pay for any labor costs because he and his company went to bat for me. I couldn't be happier with the service Paris provide and the AWESOME HVAC representative I had ED DIAMOND. Thank You!
Debbie Cutarella DiTullio
Mar 10, 2019
Our hot water heater was starting to fail. We called Paris Heating and Cooling to inspect it. They were able to replace it quickly and professionally. No hassles or messes. Happy to have hot showers! We are big fans of Paris Heating and Cooling.
Debbie Cutarella DiTullio
Mar 10, 2019
Our hot water heater was starting to fail. We called Paris Heating and Cooling to inspect it. They were able to replace it quickly and professionally. No hassles or messes. Happy to have hot showers! We are big fans of Paris Heating and Cooling.
Gordon Urlacher
Feb 21, 2019
Thanks again Paris Heating. A simple morning distress call and after a short wait there was Mike Mantrow at the door to service our furnace. After a quick evaluation by Mike the problem was quickly resolved...expert service by a friendly professional
Danyel Tillotson
Jan 20, 2019
Thank you to Paris Heating and Cooling for coming out in this awful weather tonight to get our boiler back up and running! We truly appreciate the fast and friendly service!
Sandra Damelio McGillicuddy
Jan 15, 2019
Paris Heating is the company you want to work with! Service was fantastic. Mike who serviced our furnace was a pleasure. If you need service or something new call Paris you won't be disappointed!
Robert J. DeRosa
Dec 27, 2018
Just had regular furnace maintenance done by Rob, who hasn't been with Paris for that long, but has obviously been well trained to provide the same excellent service and excellent attitude I've come to expect from Paris people. Every visit reminds me of how good these folks are. I highly recommend Paris for any of your heating or cooling needs.
Robert J. DeRosa
Dec 27, 2018
Just had regular furnace maintenance done by Rob, who hasn't been with Paris for that long, but has obviously been well trained to provide the same excellent service and excellent attitude I've come to expect from Paris people. Every visit reminds me of how good these folks are. I highly recommend Paris for any of your heating or cooling needs.
Meghan V.
Oct 21, 2018
Don't know where to start with the mess this company made our lives for a month. Very disorganized. The salesman Ed Diamond did the best he could to resolve the errors that happened but the owner-Andy Paris was very unprofessional and did not try to make things right and after tearing out our unity told us to go with someone else. I could not believe it. If we hadn't already paid them and have them complete half the job we would have gone elsewhere. Working with Paris was a nightmare. Avoid them at all costs!
Tammy DeMarle
Dec 04, 2016
I can't give enough thanks to the guys from Paris! Honest, dependable, clean, and meticulous workmanship are what they offer. Not only did they do a great job installing our new furnace and tankless water heater, but the Owner came at the end, shook our hands, and thanked us for the opportunity to serve. To me, that's a great company!!! I will be sharing with all my friends! Thank you
Alex Shukoff
Mar 14, 2016
Ed and Tony put in an amazing system for us today. Professional, expertly done, and thorough in the inspection of the rest of the system and correcting a few problems minor and major. We are very pleased with the service we got from Paris!
Teresa Doyle Davis
Jul 03, 2014
Very professional and on time did an excellent job in replacing my old furnace.