Seahorse Pools & Spas

They have always been good to us. George has been patient and helpful in solving our backwash valve problems, and Hugo has been prompt and effective with pool maintenance. Services: Remodelling, Pump repairs & installation, General repairs & maintenance, Filter repair

Had a wonderful experience having my pool built and continued excellent service whenever I have a question. Services: Design, Roadworks

We had Seahorse build our pool a few years back. Honestly, the original build turned out fine. However, good luck getting any help if something should go wrong. We've needed something serviced/fixed a couple of times and every time it has been a hassle to get help. Most recently, we were having electrical issues with our heater and lights. I tried multiple times over 3 weeks via both phone and email to get a call back. Nothing.

Over 6 weeks later, I finally get a return call. We'd already moved on. Reached out to another company, problem solved within a day. If I were to start over today on a pool build, zero percent chance I'd consider Seahorse now.

Seahorse pools installed my in-ground pool in 2021. The quality of the work was excellent. I am very happy with the results. The are very responsive to the customer's needs. I can highly recommend them Services: General construction, Design

Ken and his team at Seahorse pools are true pool construction professionals. We have been super impressed with the quality of construction, maintenance of the job site (our back yard!), and so far we are very pleased with our decision to choose Seahorse Pools & Spas for our dream pool. We will update once the pool is complete with pics! We have every confidence in the Seahorse team.

Highly highly recommend Seahorse Pools for all you pool needs and services. I have worked with Steve for a few months now and he has been nothing but responsive, knowledgeable, professional and extremely helpful. I am new to having a pool and just moved into a house with a pool, so I inevitably have a lot of questions for him. He is always quick to respond to any question I have (small or big) with detailed information.

Just recently I needed someone to help show me how to clean the filter and he was able to fit me in next day and also helped me work and function my pool cleaner. He also provided a "pool school" to my wife and I when we first moved in and he explained everything very well with first hand knowledge. I will continue to use Seahorse for all my pools needs going forward. Thank you Seahorse for all your help!

I have contacted this business 3 times and of those calls, I spoke with someone twice. I provided my name and number and expressed our interest in wanting a custom pool built at our home. To this day, several weeks later, no one has ever reached out to me. If Sea Horse Pool have such poor customer service or follow up skills then I can only imagine their whole operation may be just as bad.

Second time using them. Great service, great price and keeps their commitment on time.

We chose to replace our pool decking, resurface the pool & add a water feature to it. I couldn't be happier with the final product. What made the difference w/this project were the folks I worked with @ Seahorse Pools to get it done. Steve was very knowledgeable & accomodating during the design & proposal proces.his suggestions & advice proved to be 100% spot on. Wes was the link that made the construction portion of this project flow perfectly.

He was on top of it and made sure we were always happy with the way things were progressing. His attention to detail was unmatched & very welcomed. Another member of the team that provided excellent attention to detail, especially with regards to the new deck around the pool was Fernando. I appreciated all of the extra things that I saw him doing or fixing. Each one only enhanced the final product. We are more than happy with our "new" pool. Thank You Seahorse Pools for your commitment to doing an excellent job.

I was recommended from a good friend to Sea Horse Pools. I called got a quote to do some repairs on our pool and decided to use them. I was told on 11/6, they would begin my project in 2 weeks. 2 weeks passed and several text messages sent and still have not heard from anyone nor are my repairs complete. Maybe my job wasn't big enough for them (although 3k in repairs I would think would be sufficient).

I am not one to tear down a business on a bad review but at the same time I have had no communication whatsoever and basically have begged just for a response and can not get that either. They have truly earned my one star review and we will look elsewhere.

We have been customers since we bought this house from foreclosure three years ago. I mention foreclosure because the pool was an absolute mess. They cleaned and repaired the damaged vinyl liner, installed new salt cell with automation, and ensured the pool was swim ready. We were completely impressed with the product. Seahorse was a no brainer when we finally decided and were financially able to complete a much needed pool renovation.

New coping, deck, vinyl liner, filter, and added steps. We are completely happy with the final product but getting there was frustrating. Much of the frustration came from a lack of communication. Just about all conversation and requests for status updates were initiated by my wife or I. This would not be a big factor had the renovation gone smoothly but with delays, significant mistakes in measurements, and rework. Evaluating the whole project my only advise, if you are deciding to choose Seahorse pools for your renovation, request updates from the site lead on progress status often.

I believe that the mistakes that were made could have been avoided had there been better communication between customer, Seahorse reps, and contracted crews. Overall, the mistakes were fixed and the final product is outstanding! Seahorse pools please fix the communication piece, might save your profits and you will have happier, less frustrated customers.

Seahorse Pools built our pool 30 years ago for the original home owner. Summer of 2019, we did a major overhaul, new liner and new deck. Carter and Rocky were great to work with. They actually found the specs from the original build. The quality of work was excellent. A complaint I see in the reviews are actually referring to how BUSY they are. I would not hire a pool company that wasn't busy!

If you wait till the season begins, you have to be patient. The Texas heat makes any good pool company as busy as possible. I highly recommend Seahorse Pools. Just watch the calendar when you hire them. And if it is in season, they are worth the wait.

We are incredibly happy with the work that Seahorse Pools and Spas did for us. We had a renovation done on an older pool and added a large spa with water features. We also added a covered patio and new outdoor kitchen. After that we had them pour a new RV stand and large gate. Ken and Wes were great. We had been frustrated with other pool companies who did not return our call, but Ken was always prompt and professional.

They have truly turned our dated and tired backyard into the oasis that we dreamed of. All of their crews worked so hard for months as we kept adding to our project. We would recommend them any day of the week.

Chris in the retail department is very helpful and knowledgeable! The service department is very unprofessional! Do not hire the service department for pool maintenance!

Seahorse has built two pools for me. They have always done a good job. Their price was fair, they're good by their word, if there's a problem they take care of it, and they're always willing to help. Once you're a customer, they make you feel like you're family. How many companies can you say that about?

Thanks so much for saving my Labor Day swim party by personally coming out to Granbury to get my pool in good shape! I enjoyed visiting with you and can see why your businesses are doing well! Thanks for all your help.

Prompt service. Great attitude. And personable, knowledgeable technicians that fix it right the first time. That's all any customer can ask for. Or so I thought. Until the day that I was hosting a big pool party and discovered, to my horror, that my pool pump had died. I certainly wasn't expecting same day service.

Three houses. Three Seahorse Pools. That says confidence. What stood out about Seahorse was there no-nonsense approach. They asked us what we were looking for, they offered advice and recommendations, and the price they quoted was the exact price we paid. No games. Having built 3 pools, I can attest to the excellent quality and craftsmanship of a Seahorse Pool.

From the initial phone call everything was a pleasant experience. With Shannon coming out to give us an estimate, going in to meet Ken, Shannon at their office to pick out what we wanted to Ken completing the pool.

Seahorse pools built our pool last fall and did an excellent job! They were very helpful during the design process and showing us all the choices in their showroom. Construction started on time, went smooth and finished on time.

Robert, I wanted to THANK YOU again for your help tonight. The pool party was a major hit and I gave your name and cell number to 2 people. One of them, I know, is thinking hard about a pool, the other I'm not sure how serious they are. The pool showed beautifully and 30 children were very well entertained with hours of fun.

Being from out of town, I was looking for the Dolphin 400M. I looked up a dealer on the internet, and Seahorse Pools and Spas came up. Easy to find store, very clean and organized. The sales staff was very friendly, and they had what I was looking for.

Great people to work with. Chris, Brett and all have been extremely helpful and are doing a great job with our HOA pool. If you have an HOA pool and need cleaning services, parts or anything to do with a pool, I highly recommend them.

Seahorse pools has been great to work with. Very professional. About 10 years ago they installed an in-ground exercise pool for me Recently I had them install a rail leading into the pool and, again, they did a great job.