Western Door & Gate

I lost my remote garage door opener. After buying the wrong new one I tried Western Door support. Matthew Melton from support spent a good deal of time with me via multiple text messages and basically guided me step by step to resolve my problem (saving me a lot of money). I've never had this kind of remote support before. I would definitely recommend this company just based on this experience alone. Thanks Matthew

I was directed by my HOA to purchase a replacement Gate remote from them. The website was very easy to navigate and there was a live chat button in case you have any questions. Ross was great, patient and professional. The turn around time was about 24 hours and you have a choice to either have it mailed to you or pick it up yourself. Make sure to sign up for their email advertisement because they send you a coupon code within 15 minutes you use on your order.

Hands down, would trust this company with all my security needs. They have great customer service, are quick and efficient. Thank you for helping me.

I highly recommend this business for all your gate needs. The staff is extremely educated and have helped me and my family with our security needs.

Boo On this company. They originally installed my 2 driveway auto gates about 6 years ago. I was having issues and wanted them took at it. The gentleman comes out and was a very nice guy. We determined i really just needed a gate bolt. and he said it was $5 for the bolt and if i wanted him to put it on it was 119$. I said no thanks on the labor. $119 to put on a bolt that literally took less than 5 minutes was nuts. so he said i could just buy the bolt for $5. he called in to get an invoice from the office and they then tried to tell me i had to pay for a service call.

I declined stating that no one ever said that there was a charge to come out. So they put me on hold to talk to the boss. They came back and said don't worry about the service charge and just pay for the materials. So they sent the invoice to the service guy waiting here and he scoffed and showed me the invoice. they were now trying to charge me $74 dollars for the $5 bolt.

I told him never mind and to take his bolt back with them. I drove to the next nearest gate company and bough the bolt for $10. Will never talk to this place again, that was just plain ridiculous. Shame on them. i understand if they want to charge a service fee for coming out but you HAVE TO tell the customer prior to arriving not afterwards. There are plenty of places that offer free estimates to come out and look.

An extremely professional company. I was especially impressed with the Commercial department. I've had them out several times to work on different doors and dock equipment and they were able to handle each task effectively and efficiently.

Their team did an amazing job adding to our existing railing on our deck, which made it way more secure for our kids. Would definitely recommend them!

Incredible range of products. Got everything I needed. Very professional service.

I had garage door replaced by them and it was a 5 star job. Geary & Toby were fantastic and very detail oriented. Thank you.

I've done business with Western Door and Gate on several occasions. Matthew has been great to work with. Our garage doors look great.

I ordered two remotes from Matthew and He was great. He even got me hooked up with a much better remote. I went and picked up the remotes the next morning because I didn't have time to get them that day. When I went in the office everyone was so pleasant. The girl that got the remotes for me even programed them for me and made sure I knew how to change the batteries and program them. She was just great. Nice people skills. I will tell all of my friends what a great place this is.

The previous owner of the house used this company for work on the gate back in April. He scheduled repairs to be made as I took over the house and gave them his credit card to pay. I confirmed this with Western, and they had his phone number (which is printed on the invoice), not mine to settle the payment. 5 months later in September I received a bill for the work marked past due, without hearing a word before that.

When I called to explain the situation, Amber simply told me it was my problem and they would put a lien on my house if I didn't pay. These people are extremely hostile and rude, and not even knowledgeable in their threats considering a lien can't be initiated if the work is older than 90 days. They are lucky I am a bigger person then they are and paid it just to be done with them, rather than resort to idle threats without even trying to understand the situation. Terrible service and inept recordkeeping.

The girls who answer the phones are the friendliest people on earth! We rely on Western Gate for all our gate needs because they have qualified, confident employees who are well educated and know their business. Thank you from Sunrise Villas IX HOA.

I was happy at first with their quick service but that changed when the adjustment on our garage door was not correct. I sent an email to the company two days later, no response; a month later, no response. Come to find out, they are no longer contracting with the Home Security service that paid them in the first place! Not even a courtesy reply. bad customer service. Can't even follow up on their own work.

I paid for a transponder that wont work on our gate. I have called several times just to be told someone will work on it and call me back. Well thats not happening so every morning im calling again. With all the time i have spent calling them, they should owe me money.

Went to leave for work one morning and my garage door would not open! Called Western and Kevin sent someone out quickly. They were at my door within 20 minutes. Turned out I had a broken spring. The tech, Mike was very professional and I felt comfortable with the up front pricing! I will be calling again soon for a new opener!

Great company, responded quick and repaired our gate with in 3 hours of us calling there office.

Did a great job! Very nice and professional. Their estimated cost and the final cost did not change. Went through the finished job with me and made sure it was what I wanted. Would use them again.

My garage opener is very old to say the least. They suggested a good replacement if I ever decided to replace it - without being pushy. I only had a broken spring. The opener is still running its little heart out. He replaced both springs. Quick response. The service man was very courteous, experienced, personable and polite.

Be very careful of this company. I ordered welded aluminum gates and fences from them to be shipped to Guam. Instead of aluminum they sent steel which due to our humid island type climate will rust out in a few years. I told them the problem and they said they would like work something out, but 2 months later they have done nothing. I am out thousands of dollars and they just plain do not care.

They do not return phone calls or respond to emails. How in the heck can they accept a PO that clearly states welded aluminum and then make the product in welded steel and then have it shipped 5000 miles as the wrong product, and then do nothing about it. I have never met them but I believe they are shady as hell. They have 0 integrity, I would have given them 0 stars but I had to give at least 1 star in order to post. Stay away from this company. Not only did they ship the wrong items but some items were missing and they were late in shipping.

Matthew was very professional over the phone, and his work with the bid via e-mail was over and above. Tim's first contact was very courteous and very accommodating in making sure we got the desired results from Western Gate. If you want someone who makes you feel as if you are their only customer and that you are important to them, use Western Gate.

Great service at a great price. I made the deal on a Wednesday afternoon and the garage door was installed by 9 AM the next day! Yes, the job was completely done: new garage door, all hardware, tracks and springs. It was all done and the old stuff gone by 9 AM the next day!

Quick response, wonderful service and great prices! Customer service rep called within 10 minutes of my request through Service Magic and was able to provide a special they were currently offering for a new garage door opener. They were very accommodating, which was greatly appreciated since I was calling from out of town and needed the opener for my rental in Las Vegas.

My tech was Elgin Harrison. The garage door would not open. Elgin spotted the problem about one second after he entered the garage. The main spring that works the door had snapped in half. He had springs in his truck and changed it out with out a problem.

My experience with Western Door was outstanding. The price was great and they were out the next day with the door. There were no surprises. The door fit perfectly and the installers were profession and courteous.