Ben's Heating & Air Conditioning

They do good and thorough work, but they are completely unavailable on the weekend. They installed new thermostats and adjusted the dampers for heating last winter, but now, on a 99 degree day, we have no air conditioning upstairs at all, and they don't answer the phone or even allow you to leave a message. And it's their work that needs fixing in the first place!

Really not okay to leave us in this position (same thing happened when they were supposed to have fixed the heat during the winter, the repair did not work, and we were stuck in our 50 degree home all weekend because they wouldn't even respond during the weekend). They got it fixed, but they should not leave their customers in the lurch like this, especially when it's to fix their own mistakes. P.S.

I tried the chat function on their website, but got nothing but platitudes about scheduling a service call during the week, which leaves us completely in the lurch with a 90 degree bedroom until they get around to us.

Scheduled cleaning/maintenance for my mini split. Tech (very nice) took it all apart but then told me cleaning coils would double the cost. I ended up cleaning everything. I hired them because I didn't want to clean it myself because I have asthma and sure enough I started wheezing. What a waste of money. I should have just done it myself in the first place. Very unhappy. Only reason giving any stars is tech guy was very nice.

We had someone come out over three weeks ago and still have not received a quote. We received an email-addressed to the wrong person- without any prices on options that we had inquired about. My husband and I have emailed and texted multiple times within the last two weeks and have received the same responses. However- four seasons in Newberg did a walk through and we had a quote that evening. We will be going with them and I would recommend the same if anyone else has these issues.

Ben's Heating rebuilt and reinstalled a faulty gas heater in my apartment. They were hired by my landlord. I was woken up by a bright flame in my heater. I called emergency maintenance and it was found to be leaking gas. It was then "repaired" by Ben's Heating. I was assured my safety by the worker. Hours later, my front room was lit up by two flames inside the heater and I called 911. NW Natural confirmed the hazardous conditions and two leaks. I've also been exposed to low levels of carbon monoxide for 2 months. Ben's Heating has failed to follow up with a schedule for a new heater.

They risked my life and long term health and can't return a call? Update in response to Owner: I appreciate your reply, but I do not consider myself in good hands with Ben's Heating. How can I, after the company installed my heater wrong and leaking gas TWICE? I explicitly asked the worker if he had checked for leaks and he said "yes" and that there were no leaks, when actually there were TWO. I will be having NW Natural inspect your next work in my apartment to ensure my safety. If I had a choice, I would hire a different vendor.

We chose Ben's Heating and Cooling to install a new gas furnace and AC and are so glad we did. Not only were they prompt and knowledgeable when we were collecting quotes, had great rates, but we really loved going with a locally owned family business. We were very interested installing a SensiPredict with our HVAC system so that we could have a smart HVAC and catch small problems before they actually effect our equipment. Ben's went out of their way to attend training on how to install, get the product, and help us get it activated.

The install day of was very efficient and the workers were kind and knowledgeable. We did run into an issue where we noticed after a few days that the system wasn't really cooling effectively. Ben's came out again and did an inspection and found a large break in our duct in the attic. I would recommend adding some sort of inspection to the process of getting a new HVAC just to make sure this is prevented but they fixed that day. Finally, we are in a terrible heatwave of well over 100 degree weather and our new system is averaging at being able to cool our house by 30 degrees in comparison to the outdoor temperature!

I cannot say enough great things about my experiences with Ben's Heating and Cooling. If you have a complicated system/job, you need these guy's experience and help. They are more than helpful; they listen and are super responsive. They do what they say they will do when they say they will do it, and their prices are more than fair. My story follows: To start, we bought our house about 8 years ago and the heating unit has never performed well; I'll get to why shortly.

On 2 occasions in the past, we reached out to Ben's for repair work on it, initially because of the maintenance sticker on the unit had their info. And though the unit was REALLY old, they did what they could to limp it along as best as they could (at our request). Well, after (what ended up being) 42 years of service, the furnace finally had had it.

I called up Ben's because they had been so helpful in the past. Because we had a situation where we did not have any heating (and it was starting to get really cold outside), they gave us priority to come out and get things going. Keith came out and did a great job listening to my concerns and made some great recommendations. When it became clear that our house was going to be more than just a swap out of old unit to the new unit (we also wanted to add AC to the house), he brought in Brandon (Keith's manager, I believe) to come out and see if there were any other considerations that needed to be addressed to make this happen. I'm glad he did, because he found that there would need to be some drastic changes to how the unit would be installed to accommodate my requests (this due to the space constraints in the location the furnace was in and what we wanted in a new system).

I really wanted that AC, so we talked about some clever ways that they could make that work. In the meantime between when we settled on the equipment I'd need and when they could install it (only a few days later), Brandon offered to have space heaters brought out to the house for us, and they did a couple hours later that day. To take a story that is already going long and summarize: what we ended up doing was moving the location of the furnace/AC stack to a place in my house with more room for it and altering the duct design to suit the new location.

This allowed for much more even air flow in my late 70s 2-story house. The problem was that the house's duct design was compromised when a previous owner (probably in the late 1990s), had had the basement finished and the contractor (who obviously had no experience with duct design) just hooked up the vents the easiest way possible, with no consideration to air flow/pressure.

Our downstairs media room was ALWAYS cold, as was our family room (these locations are at the extreme ends of the house). When Bruce (the lead installer for my project) came out the Friday before the work was to begin on Monday, that is when I was absolutely sure I was working with the right company. Bruce came up with some great ideas to take a simple idea I had: 'let's just add AC while we are getting a new furnace', and detail it out and turn it into a workable solution.

Due to the complexity of the job, it took 2 and a half days to get the system installed and calibrated, and Bruce, Walker and Austin were fantastic to work with. Great guys and they worked hard each day, all day. Their results speak for themselves. I got a new thermostat with the system (Honeywell with remote sensors, Ben's sells them) and it is showing even temps across all measured rooms in the house (never more than a degree or two) variance.

I consider that to be amazing in this house, and this is not a multi-zone system either. Here is what it is: the right system, the right design, installed and setup by the right people. That is what you can expect from the team at Ben's Heating and Cooling. Thanks for reading this and I hope you will consider Ben's for your heating and cooling needs as well (easy or complex, they do it right).

After having a larger HVAC firm tell me that my furnace was not only failing but would soon be emitting dangerous carbon monoxide fumes, I decided to contact Ben's for another opinion. Brandon, the sales manager came out, looked at the furnace, and said that it was fine for now, no danger of noxious fumes and that it was well maintained and looked pretty good for an old furnace.

My husband had passed away recently, and I felt like that first company I called was taking advantage. Ben's did the Opposite--gave me good advice, an honest assessment, and didn't charge me for looking at it given my situation. When I am ready to replace the furnace they've got my business!

Ben's makes the extra effort, once again! Several years ago, our furnace went out during a snowstorm. The owner made it up our steep, slick hill to help us get our heat back on. Now, during some of the worst air quality from wildfires -and after losing their own home- Ben's opened their warehouse to give away their entire stores of furnace filters to families who needed one after other stores sold out. Thanks, Ben's, for always giving your best to your customers and the community at large! -Satisfied Customer

We had a problem with our heat pump and a technician from Bens came. At first he wasn't very "people friendly" so we left him on his own. He proceeded to tell us our compressor was shot and we needed a new pump. Seeing that's in the thousands of dollars we got a second company to give us a bid and lo and behold we were only low on Freon and it's working fine for only a couple hundred dollars and no trip charge (Bens charges $149 to diagnose). Would have only given one star but the tech turned out to be a pleasant and friendly young man.

My furnace went out and we needed it repaired in time for Thanksgiving. I was contacted quickly and they were able to schedule a service call for the next morning. The repairman they sent was polite and professional and was able to quickly diagnose the issue as the controller board. Fortunately he had an exact replacement in his van and had us toasty warm again in no time. Thanksgiving saved - thank you Ben's!

Horrible Customer Service! Came out to my home to give quote for new HVAC unit, "Brandon" showed up on, told me they would & could do the job and he would email me a quote that evening. over a week later & several phone calls asking for the quote, got it via email. Emailed "Brandon" with questions. No response. If this is how they treat you when trying to get a new system installed, I'd hate to see the customer service you Don't get after your system is installed, and something goes wrong.

They sell "Bryant" products. Look at the reviews for "Bryant" before you buy. If they didn't want to do my new install, or the business they should had just said so, vs stringing me along, and waisting my time. I highly DO NOT recommend this company.

After the terrible experience we had with a dryer repair company, Hattans Appliance repair, were so pleased with this service. I called and they were able to schedule a same day appointment to clean the dry duct. Clean, courteous, and thorough. The fees for the service was fair. We will recommend and call again for a preventative service. Thank you.

I have used Ben's for years servicing my heater as well as installing two different air conditioners. They are very nice, reasonably priced and professional. I highly recommend this company!

I recently had Ben's Heating and AC install a new furnace and AC unit. I had four estimates and there's was the most fair and professional, so I went with them. My older heat pump died and I made the decision to upgrade to gas. Jack came out and provided an estimate and directions on how to get set up with NW Natural Gas. Kyle and his teams came out and knocked out the work in two days.

It included removing the old system, installing some additional ducting, and installing the new system. They also added a couple of T connections in the gas line so I can save myself time and money when I add a gas hot water heater and oven. The guys were all very courteous and professional. Jennifer was great to deal with concerning scheduling and all of the other office stuff. I can't recommend these guys enough.

Had an appointment with one of Ben's estimators for an AC & Furnace install. The estimator arrived on time & was very professional. He asked questions about my ac & furnace needs and checked out all the existing equipment & vents. He took considerable time to explain in layman terms all the aspects involved with the install. He explained his recommendations & crunched the numbers on the spot.

I was very impressed with his thoroughness. I decided to go with another company for the install due to a difference in pricing. However, Ben's is an authorized Bryant dealer and offers several affordable plans for annual maintenance that others don't. Before I have any maintenance, I will definitely consider Ben's as an option due to their excellent customer service, professionalism and attention to detail.

This place had such good reviews, both from Yelp and from my neighborhood facebook page. Given that, I was really disappointed. I called them one morning about an HVAC service I wanted. They were so abrupt and dismissive! They said they didn't do the type of work I was seeking. That's fine, but they were not polite about it. A few days later, my HVAC problem had changed, and I needed a different type of service.

I knew this was the type of work Ben's DID do. I thought, maybe they were dismissive the other day because they didn't do the type of work I was seeking. Maybe I should give them another try, now that this a service they actually do. Wrong. They were dismissive and rude again. This time, they told me (abruptly, with great apathy) they could do the job if I were willing to wait They were really booked out, it seems. Hey, I'm glad they are so popular and have lots of other jobs.

It seems pretty clear they are too busy to need or want my job. So I called another company, who seemed more interested in my HVAC problem and gave me some great advice and suggestions.

I had an appointment for routine furnace maintenance with time range from 1-4. Tech came at 4:30 and franc was working. After some "adjustements" and calls to his supervisor, now furnace is not working, it is after 5 and they will not send anyone out till tomorrow. I got apologies from the supervisor and he said they would contact me tomorrow. I have calls into 3 other businesses that offer emergency services and hope I get heat tonight. I will not have Ben's work on my furnace any more for maintenance or other wise. I want heat not an apology.

Since moving into the house we bought, we have had a few problems with this place's H/C. After some (surprisingly expensive) mixed-bag experiences with 2 other companies trouble shooting our heat, I wanted to at least check our other options when our A/C wasn't working (at the start of a 100+ degree heatwave). I planned to call around and test our options, but the two people I talked to at Ben's were so immediately and supremely helpful and kind that I didn't have to (or particularly want to) keep checking around. Any business who is that service-minded and generous with their time in the middle of what must be a super-busy spike earns my repeat business.

Ben's came out and fixed the bad installation on our furnace (not done by them!). The corrected the vent to the proper size and it works like a champ. We put a new paver patio behind the house and needed the heat pump moved to a different location on short notice. The were completely full, but jumped through hoops to get it done. I highly recommend these guys. They do excellent work and they are great people to work with! Thank you very much. Huck and Jennie

I have been using Bens Heating for 16 years and the service has been outstanding. Clyde the owner has been so accommodating over the years and he and his crew keep the heating and cooling running strong in my home.

Every so often you come across a company that surpasses all your expectations. Ben's is one such company. The price was right. The guys were on time and did excellent work. The salesman (Jack) made sure that he communicated all our quirky little desires to his installers.

Thank you Clyde, Kyle and Adam! You are my heros. Excellent service, caring and professional techs! I am so fortunate to have found them, and will not hesitate to use them for all of my future HVAC needs!

Ben's Heating provides excellent service. I have used this company twice in the past two years. Each time they have been timely. I appreciate their honest service. No up selling. Tim did a fantastic job yesterday.

It's the best Heating and Air conditioning company ever. Great place to work. The Best people and everyone really cares about the quality of the work. And most of all the customers. Thanks to all.

Amazing company, having a local business was very important to me and because they live right in West Linn Oregon I called them first! They far exceeded my expectations! And I have been so happy with my air conditioning!

Ben's is hands down the best company I have ever done business with. The customer service was first class. I bought a whole new heating and air conditioning system. They walked me through the whole process calmly and kindly.

We were having major problems with our both our furnace and our air conditioner. Ben's gave us a very reasonable estimate, so we went with them. We were so glad we did, because our system had some very strange aspects, and they analysed the problems thoroughly, and brought in several specialists to make sure they understood the problem. They installed the new system and fixed the duct problem we had.

Even after that, they came back when we suspected our ducts were harboring dust. They came back and hand vacuumed each duct, and checked to make sure every thing was working well. They took the job very seriously and did not just stop once the system was in. They followed up and made sure everything was working perfectly. The guys who came and worked were all very pleasant and took their job seriously. I would recommend Ben's to anyone.