Total System

It took over two months to complete a simple residential AC installation transaction with Total System Services (TSS). From the botched scheduling of the estimate, to the resolution of the property damage they left us with, we were treated with disrespect. Once the unit was finally installed, it failed both the mechanical and the electrical inspections, causing us to take even more time out of our schedules, because the work they professionalize in was not done properly to begin with.

This is one of the more difficult things to understand, since installing HVAC units to code is their business. It is even more odd, because a manager actually came out to supervise the final portion of our AC installation, and we still failed both inspections. After the work was finally done, we were left with damage in our home from the same visit that the company's manager oversaw.

Their contract states they hold to a number practices that we did not witness, including techs wearing shoe covers, the workspaces being protected, and more. It also states that, "Damaged property will be replaced or repaired." It took us nearly a week before we were able to speak to someone about the damage they left, because they were absent or unresponsive.

The single bit of damage that was repaired by TSS was done without our knowledge or consent to the repair method. And during the electrical work, a hole was cut in our kitchen wall, about waist high, without letting us know, even though we were just steps away. We had our crawl space inspected after they failed to put the door to that area back on after their work, also.

The repair for the damages found and the clean up came to $400+. When we gave TSS notice of the crawl space damage, they never responded. On top of that, they were exceedingly unkind during the processes of settling the matter of damages, leaving my us shaking after a particularly discourteous phone call with one of their managers, where we were forced to deal with an absurd level of slipperiness, and was scolded like a child multiple times for interrupting his evasions.

There were insinuations that we were somehow untruthful on multiple occasions, too, in spite of corroborating phone records, an email log, and typed notes about every interaction. A manager from Total Systems Services told us over the phone that they record their calls. We suggest they replay them and count their many untruths - review the emails and call logs with the subcontractors while they are at it - and refrain from shifting the blame onto someone who simply made the mistake of hiring them.

The only things we ever asked for were communication, honesty, and competence. No amount of discounts from failed guarantees could ever make up for the strain, property damage, and wasted time caused by this company. Looking back, it is clear we should have paid a top-dollar company to do the job properly, without aggravation. This was a truly horrible experience with a company who seems to have little care for their customers, or reputation.

Repaired my AC unit at a reasonable price. Technician was very friendly and knowledgeable. Highly recommend them. Service: Repair HVAC

Super knowledgeable staff, great service, honest technicians. Reliable installs and service work

Amazing company! Came out when it was super cold out and got my fireplace working like new! They literally saved the day!

Scott was such a fantastic technician highly recommended. Came out to our location and was wonderful to work with.

Clean vans and the technicians are welcoming and know what they are doing. Very professional company

Horrible driving weaving in and out of traffic cutting people off yelling pointing fingers at everyone. You would think be more professional driving a company truck.

I saw a company rig driving in the hov lane at 5 on a Wednesday, all by himself, looked like he was drinking a beer! Last three of plate was JNL. Horrible representation! We'd June 28th on I5 around the swan island exit headed north

TSS showed me the fitness center floor, and I just wanted to pass on that it looks fantastic! This project was on time and under budget as well as delivered a quality of life product for our tenant base. I just wanted to let you know and say thank you TSS Team for a job very well done!

I would like to take this opportunity to express my sincere appreciation for the exceptional efforts of Total System Services. Through TSS' hard work and dedication GSA Region 10 has been able to realize significant savings in the areas of energy and water consumption at the William K. Nakamura Courthouse in Seattle, Washington.

Total System Services accepted my $149.95 fee to inspect my system and recommend additional repairs. The only problem is that one week later I still have no A/C and they haven't returned my calls. For one week I have had no A/C and it is over 90 degrees outside. Now I need to start this process all over with a new HVAC company.

One week without A/C! They came out one week ago and took the $149.95 service call fee and told me that more repairs were necessary. I called them on Monday to ask what was going on. It's Thursday now, it's over 90 degrees outside and they still haven't contacted me to fix my A/C.

Your efforts to overcome problems and issues can be compared to General Sherman's 'March to the Sea'. Together with Amy you make a formidable team for providing exceptional service to the building as evident by the phenomenal reduction in energy usage and tenant satisfaction.

TSS continues to be held in high regard by GSA for its exceptional problem solving skills. Recently TSS submitted an idea for reducing greenhouse gas emissions. GSA is ecstatic with the idea and it may have been the last critical step needed in the LEED certification process. Great job and thank you for your continuous commitment to excellence!

The quality of the on-site staff and the repairs to the building performed are outstanding. The work is completed on or ahead of schedule and performed correctly the first time. There have not been any call backs because of poor quality work. Their level of ethical behavior and workmanship is exceptional and they continue to provide the Government with service that can't be matched.