Alden Air Conditioning & Heating, Inc.

A business with integrity, imagine that! I called Alden due to a home standby generator problem. After a quick diagnostic, they advised me that repair would be premature based on the pricy replacement part from Generac. When the time comes, I'm calling Alden for my HVAC and home standby generator service.

Alden installed a Generac generator for me. They were very responsive, honest and handled all the subcontractor issues very well so that it was seamless to me. I would recommend their services.

Surprised to know they have one main AC tech who basically does everything, guy is a machine. If you want to support a small local business who will treat you right and price you fair, go with Alden. Services: A/C system repair, Repair HVAC, Heating system repair, Heating system maintenance, A/C system maintenance, HVAC system maintenance

Good Service, bad communication letting us know timing on the service. Service: AC maintenance

Home backup generator service and maintenance. Very knowledgeable and thorough!

I loved they showed up with no mask and did not do the job- the tech quoted 175 for a year contract, 87 dollars a pound for 1 pound of Freon aNd 97 to check a leak. Not quote was given and nothing works. I said I'm happy to pay for the Freon and the leak test but not for a contract that was not used or would be used because nothing was fixed- I tried to get Rodger to come by but he wanted to charge me again for coming back out.

I would highly recommend not using these folks for any service- anyway I'm out over 300 dollars to be told I have a leak and nothing works- I knew that when I called these people. Amazing to me you try and use a local guy and they are trying to live off of 300 dollar scams. Maybe they have been In business a little to long- the tech had only been with them a month and Was not a happy person- now I know why Rodger. I was just trying to get a new system and a quote in a timely manner. What a scam. James P Willis

Critical: Professionalism, Quality, Value Do not know what they are doing and will ripe you off! Beware! Very dishonest, not nice people at all, techs lack skills will miss diagnose and high charges. Service: Repair HVAC

Very responsive and timely. Quickly diagnosed problem with outside AC unit. Explained thoroughly the repairs and performed those repairs quickly and with a reasonable price. Will definitely use them for any future needs. Service: Repair HVAC

It was a late Saturday afternoon in July and the tech, Chase, was at our house within 2 hours on what had been a very busy day. The issue was identified and fixed immediately. The cost was more than fair and the service was exceptional. Highly recommend them!

They responded immediately to my request. Quickly restored service and were gone. I had a question about the invoice and spoke with them. They looked at the invoice and promptly corrected a code input error. I recommend Alden.

Alden Air is the best AC company in the metroplex. The staff is professional and courteous. They replaced my ducts, maintain my AC and are always there to help. Don't hesitate. Call them. You will not be disappointed. Services: A/C system repair, Cleaning, HVAC duct & vent repair, HVAC duct & vent installation, Heating system installation, A/C system maintenance

We have been using Alden Air for many years and have always been well satisfied. Quality work. Nice people. Services: Heating maintenance, HVAC maintenance

Roger is professional, understanding and prompt! They actually did our conversion for us in 2016; we're now selling our home & Roger was able to help us with the inspection list within 72 hours! Him and his techs then went above & beyond, we feel very lucky! If you're looking for residential HVAC service or installation do not hesitate to call Alden! They're amazing, thank you so much Roger!

We received several quotes and Alden was the most thorough and best price. Glenn was thorough in his explanation of the work. The home is cooler. I couldn't be happier. Services: Install ducts & vents, AC maintenance

My outside unit fan motor died. Thinking it was the capacitor, I took it to Alden as they sell parts to the public. Roger tested it.was good and most likely the fan motor. He asked some questions about how it had been running and due the screeching noise, etc, determined ball beatings were overheating. I brought him the (very) old motor and bought a new one.

The old one had 3 wires while the new had 4, with different colored wires than the old one. Roger was concerned enough to stay 25 minutes after closing to explain in detail the new wiring and to draw a schematic on back of the receipt. Told me to call him after-hours if I needed him to walk me through anything. Didn't need to.enjoying nice cool air again!

It was my first time to try Alden but certainly not my last! Not only did I save $ but have found a company that goes above & beyond in terms of customer service. Thanks Roger!

I have had Alden Air for 30 years now and have gone through two Heat Pump replacements (one just this week). Roger and Glen have been very professional, knowledgable, and honest in recommending and explaining the systems to me. Roger came out once himself last summer when I was out of town and he and his techs fixed the problem. That's when he indicated I may be needing a new unit before long! The staff is very helpful and the technicians have always been there to maintain my unit and make honest repair recommendations.

ALDEN Air has been servicing my office and residential ACs for a while now. I find their technicians to be very professional, respectful and honest. They wear real masks without being reminded against COVID-19 at job site. When I called the office for an AC problem recently, they immediately arranged and dispatched a capable technician who checked, identified the leaks and took care of the problem at a reasonable rate. I am satisfied with their service and highly recommend this company for your AC service needs.

Alden air is a very good customer friendly company. I have used them for several years and would recomment them to anyone needing an air conditioning service. They were just out to inspect my unit and as always, they did a wonderful job. I highly recommend them.

Very professional work by an excellent team! I appreciate their prompt response by getting our A/C repaired and also upgraded! Thanks Alden Air

A/C not cooling and my electric bill was so expensive. Alden Air Conditioning fix my problem. Fair Price. Nice guys.

We purchased two Dave Lennox Signature Systems in May of this year from your Representative, Glenn Hilton. Glenn was great! He worked with us to get the exact system we needed for our home. Glenn was very diligent about getting all our questions answered and compiling all the information we requested.

The air/heat system you installed September 6 & 7 is working well and cooling better than the system it replaced. We recently got our electric bill and it is about $100 less than the previous mouth. To Glenn Hilton, thank you for going the extra mile to make sure everything worked OK.

Thanks again for all your help with my air conditioner concerns. You are hands down the nicest, most helpful and professional person I have ever dealt with. The way you handled everything made me convinced I will be a lifelong customer. It is so rare to find someone with the amount of care, concern and integrity that you have.

Dear Miss Thomas: This is to express our sincere appreciation to you and your Alden staff for a job well done! Your office staff and technicians were very patient, understanding, and professional in repairing our air conditioner and getting it back online as soon as possible.

My air conditioning unit was damaged due to the recent lighting storm, and in the process it damaged my heating unit.

My A/C unit is about 16 years old and has given me trouble the last 3 years. I've had several companies out and have found Alden Air Conditioning to be my preference. Carlos has been out several times and has always done a great job of telling me straight up the lowest cost way to get it running again and what else may be going wrong next.