Service Pros

I contacted Service Pros after 2 other Companies gave a high quote to my 83yr old Aunt. Service Pros came out the same day and gave an honest quote about $30,000 cheaper. Yes you are reading that correct. The other Plumbers said work would take a week. Service Pros did it in 2 days. I was dealing with this from Texas and they were great and did not mind the many phone calls I made to them dealing with financing and getting the work started.

My hats off to them for the standup job and most of all to a company that is honest and is not out to rip off our Seniors. I recommend these guys and hope you remember their name and tell everyone.

Service Pros was great. We had some problems with the sewer main. They came out and found the problem right away, showed the the camera in operation to show the problem. They did do everything with permits, above board and it is all fixed now. Thanks!

It was time to replace my 22 year old water heater. It was the original water heater and was finally failing. I had scheduled a few companies to come out to give me quotes. The first company to come out was Service Pros Plumbers. It was great that they came out the next day. When the plumber arrived I let him know that the water heater still worked, but we had low hot water pressure and the water took a long time to get hot.

He inspected the tank, pipes, valves, and noticed that they were starting to corrode. The shut off valve was rusted through and stripped. He informed me that these were all signs of a possible leak. He stated that it would be best to fix the water heater sooner rather then later. I had priced water heaters at the local home improvement stores and had one quote from a company that came out prior to Service Pros Plumbers.

The quote I received was fair and they were able to get it done same day. He was finished in about 4-5 hours. Our hot water is excellent now and we had no idea how bad our old water heater was until we felt the difference!

Can you say awesome service. I had a major leak in a pipe under the concrete slab. I was referred to this company by Servpro a restoration company. I spoke to the plumber Jason who I am very pleased with, he explained in detail the process that I would need to go through and what types of options I had for re-routing the pipes. He kept me informed and gave me a really good deal. Right off the bat I felt a good vibe and was very pleased with the work him and his team did. Honest people doing great work. Highly recommend Service Pros Plumbers.

Excellent and reliable work. Very happy with the professionalism. Friendly and personable.

We called about a leak from an upstairs tub. Service pros sent a plumber who quickly identified the problem as a leak in the overflow valve. If he had stopped there and merely replaced it then we would have been happy. (In fact that's what I ended up doing two days later myself for a cost of about $3.50. ). But instead of that, he spent an hour poking around and convinced himself and us that we needed thousands of dollars of work to replace all the pipes leading to and out of the tub. Crazy!

We thought about it and realized that the most sensible thing was to simply address the initial problem. Which we did and since then have had no problems. Wow what a snow job they tried on us. I would be more generous but it was so clear that he knew the real issue and was trying to turn it into something else. Avoid this plumbing company.

I googled plumbers and called Service Pros Plumbers. Immediately was greeting by very helpful Jessica who was able to send someone right away to our home. Ray came over and was able to assess what was going on right away. We had to get some sewage cleared before any work could be done. Ray and the Service Pros Plumbers team were very respectful and not pushy at all about timing of the work. Ray completed the work today and did an amazing job.

I was able to see from his pictures all the work, and he explained it so well. I never felt pressured or uncertain about anything he found under the house. I would 100% recommend Ray and the Service Pros Plumbers team for your plumbing needs. Helpful, friendly and reliable. And very reasonably priced!

I have a fairly large yard, with numerous drains, a pool and a lot of stamped concrete in the back. The property has two drains in the sidewalk as well. Two years ago the drains next to the pool got clogged, and I used a great deal of root killer to no avail; I feared that the solution might require tearing up the concrete. Some of the roots were enormous and, one side, the pipes were clogged all the way to the street.

I called Service Plumbers and their experienced, competent workers were able to fix the problem quickly and efficiently. The local Better Business Bureau has given them an A+ rating, and there is no question that they deserve it.

My water heater went out last night and I didn't know what to do. I read the information on my water heater and tried to restart it. Nothing happened, so I called my niece and she called her husband, who has experience in plumbing and he told me to flush it out. I ran it over an hour and it ran clear the entire time. I shut it off and called Service Pro Plumbers and Gus showed up determined that it would be to my advantage to replace the water heater which was over 10 years old. I'd had a fire in the water heater about 2016 and it worked after and I continued using although we heard knocking.

I got used to the noise thinking it was normal. It was not. So finally after struggling for the last few years. I replaced it. Gus was knowledgeable and professional and I would recommend him to anyone. Thank you for such great and fast service

Jessie their customer service representative was very responsive, always ready to answer any questions I had., Eddie the technician was very punctual, came half an hour before the appointment, first time that ever happened to us, usually we have to wait till the last hour. Eddie was really great and I was impressed. I definitely recommend them and will use them again in the future.

Service Pros was able to come out the next day, which was much sooner than all of the other plumbers I checked on Yelp. Ray was our tech who fixed our stopped up toilet. He was very courteous and explained everything well. He followed health and safety protocols wearing a mask and shoe covers, which my wife appreciated. Excellent service! Would definitely recommend!

They were prompt and quickly responded to an emergency that I created while trying to change the shower cartridge. They were okay with adding a new shower fixture since I needed to replace the shower valve. They did a great job, but not sure if it was getting late but the technician accidently installed the new cartridge upside down. When he checked the water flow and inspected for water leakage, he told me that the hot and cold-water pipes were on the wrong side.

He said turning on the shower hot water would come out first and turning the shower handle would give me cold water. I later took apart the shower and to my surprise the H and C indicator on the cartridge was in the bottom indicating it was installed upside down.

The handyman came to find that #1 the water was simply turned off that leads to the dishwasher. #2 the handyman did in fact install the sink and connect everything back up for a whopping $40 and that is no lie. #3 my failed remodel had zero to do with the faucet reinstallation because when I got the quote the counters were completed. Which was why I needed a plumber to reinstall the faucet.

Why would I call a plumber to install a faucet if I were in the middle of demo? #4 the faucet was still in the box. It was not partially installed. Your technician lied to you. When I contacted your company I was giving a full account of all that I had been through. The faucet was IN THE BOX and had to be uninstalled because the counters had been demo'd.

Your technician inspected the box and all the pieces. PLEASE please share the photos since you're calling me a liar. Lets see who's lying. Because you cannot possibly on gods green earth have a photo of a partially installed faucet. That photo doesn't exist because it's not true. He arrived to find 4 holes in the empty sink. What you have is a photo of the set up underneath the sink which consisted of the pipes and the vent line just hanging there unattached which I said from the start needed to be attached.

And the phone call was placed before the demo had started. So yes the faucet was rotating 360 degrees. BEFORE it was removed. Yes it was set up all wrong. No there was no water going to the dishwasher. This was all BEFORE I had someone take it out. You will also notice that I called 3 times and cancelled then rescheduled because I found someone to take it apart which is how your technician found it- in the box.

And I also had been told by the person who took it apart that the water just needed to be turned on(the water line feeding the dishwasher). So that recorded call was the very first call I made when the faucet was in. You're a perfect example of businesses not owning their stuff. I could have cleared the misunderstanding up if you felt I was misquoted.

The back and forth I've noticed is something you do on other reviews. You dont clarify things obviously or own your stuff. I have said NOTHING that is untrue. Except that the quote was $600 AND CHANGE! Your prices are high. Period.

On 6/28/21 I had a service rep named Eddie work on my property. Very professional asked a lot of questions about the issues the caused the pipes underneath my house to rattle. He was able to pinpoint and fix the problem. The price was very affordable, I would definitely recommend this company and will definitely tell my family and friends.

Anna got me booked right away for a listing I had taking offers the same day. Ruben was out at the house within an hour or so and was courteous and fast with the sewer line inspection we needed for the point of sale ordinance. Sherie at the office was super helpful in coalescing the information and getting it over to the Ironhouse Sanitary District for their formal response. Thankfully it was certified and what could have been a hurdle in the real estate transaction turned out to be a blessing with a quick resolve. You've earned my business and I would highly recommend Service Pros Plumbers based on the experience I received.

I'm giving this business four stars because of their customer service but I did have an issue with their tech who tried to clear a line after pulling the toilet. I wasn't happy he couldn't scope or completely clear the sewer line, later causing me to have a cleanout installed and then I had to clean out the line again. I wrote less than a stellar review prompting Sharee to call me and try and make things right. Kudos to this business for their attention to Yelp reviews and their reputation. She agreed refund me my original invoice amount of $519.00.

I am beyond pissed at the level of communication and service given. I had a stand alone hand washing sink that a previous plumber had run water pipes through the wall and created a drain set up for a sumpump. So n80% off the work was done. A sink was set up and faucets were ready even had pipes connected at the bottom. So COVID hit, the original guy is no where to be found.

I paid him $650 already and owed him $600 more to complete the job. But he is no where to be found. A year later I contact this company to give me an estimate on how much would it be to finish this job, add sumpump and heating element. Knowing that the job is almost done, just needed the piece to attach and hot water to be connected. I was quoted $1650.

The two guys who showed up at 10:45 a.m gave me a quote by 12:30 same day. So I asked some discount, I thought it was too high for a sink that has almost 80% work done. Anyways they decided $1300 is last so I was presented with a tablet to sign off of the job, which I did, it had no break down off the the scope of this job, just added price. Work started at 1:15 and they were done leaving at 3.

I stopped to ask, can I check the water, the plumber said " oh there is no water" I was Like "why" he I don't know what the guy did. I was like what? Why are you touching the job when you don't know what's happening here? So I call my friend whose husband is a contractor to ask her, she said that the pipes need to be opened up from the top.

Then this plumber goes in the ceiling to open up the pipe and now we have cold water. I ask why no hot water. his response Is " hot water is double the money". I was speechless. This is my 11th store in last 10 years. I know how much the Pump installed cost. I know that tankless hot water unit is under $150 for a small hand washing sink. Any ways.

I quietly paid $1300 for an install of 6-CIA-ML SUMPUMP. which cost $259. The guys barely worked two hours on the job. But they left a leaking sink on my new laminate floor and bent my T bar near the ceiling tile which they went in to turn on the water. I called and spoke to the manager Anna as soon as they left and she said she would call me back to figure out what's going on.

Two hours later I called again to speak to the manager who almost got into a fighting match with me over the issue. I just told her that hey lady I've already paid you all I was hoping to get my job done right which obviously you guys have not done and I do not have the hot water which seems odd that I would have a sink done without having a hot water in there.

I now have to go back again to the shop to let these guys in to fix the leak that they've left behind on my floor and figure out the ceiling as well which is going to cost extra dollars. I hope they fix this for me. Or else they can take their pump back and refund $1300. That's almost s price of a new job from scratch. Response to Ana Yes the guys were there for 4 hours, but from 10:30-12:45 just figuring out the quote for the job.

If that's what you consider working on the job, then I am sorry that's NOT a part of the job, that's trying to get the job! Why would I need a sumpump installed of it didn't work? The price is cheaper on Amazon, why would I need your services if I could buy and hook one. I needed the project completed, which involves adding a sumpump, hot and cold water connected.

The water leak is coming from below the pump. How do you say the job is completed when it's not even functional.? The guys were told about hot water connection. This was not out of the blue! Read the requests that I sent which was in minimal lines, I wrote that the sink was left incomplete. I needed work completed. I am beyond upset because my floor is all lifted and T bar bent that the guy took a ladder to connect a water line.

And you are absolutely rude, you started to yell over the phone to, when I was calmly speaking to you AFTER I PAID. Notice I have not personally attacked you, but very unprofessional of you to attack me personal lol " my ex employees saying I don't pay my bills". Words of advice, they would probably be talking bad about you to! People who talk ill while being paid by an owner. something to be said isn't it. I paid your bill in full didn't I?

Thought it was a toilet leak problem, had the wax seal replaced, which was bad. But, it kept leaking above and a water damage and restoration rep told me to call a plumber because he thought it was a pipe problem. Called Service Pros in a panic because my ceiling drywall was getting really wet. This was on Saturday afternoon. They had a plumber out the next day.

I have to give it to Eddie. He found the problem, and it wasn't an easy task. This house is 25 years old and the plumbing is not the best. He had a complex job on his hands, a strange angle to work from, but he stuck with it and got the job done. The pipe is fixed and I'm a happy camper. The price was reasonable and I feel more than worth it.

Service Pros saved me a lot of money and further damage to my property. Will definitely be using them again for any pipe or plumbing work. This is a good company and I would recommend them for your plumbing needs. My thanks also to Rebecca for getting me in so quickly.

I just wanted let people know of the great experience I had with the Technician Ruben and the team at Service Pro Plumbers. I had a leak in my water main and they were able to come the next day. Ruben showed up with the correct leak location equipment and found the leak right away. The repair was completed the same day. The office people kept me informed during the whole process.

Jon showed up in a timely manner, he was extremely professional, friendly and courteous. Was able to access where the problem was. it took a bit of time, but Jon didn't give up and got it done! Highly recommend this company and Jon, if I have to have to call again I will definitely be requesting Jon to come back out! He was a pleasure to have come out and fix our plumbing issue! 5

I had 3 toilets and a garbage disposal put in my house.a big job in my mind. Great communication between myself and the office. Once the technicians arrived they were finished in an hour and half. The techians very professional and friendly, informative and finding a leak I didn't know I had. I will definitely call them again!

I LOVE this company, we had water leaking from under our foundation, it was coming out quickly and we had to turn the water off to the house. I did not want to spend the next 5 days without water so I called my insurance company in a panic, 10 to 20 minutes later we received a call from service pros. They were here within an hour, Josh was able to perform a quick diagnosis, they were able to come the next day at 8 in the morning to fix the leak. Josh was professional, and very knowledgeable and explained everything to us, he showed us the hole in the pipe and took detailed pictures for us to give to our insurance. I will definitely call this company again for any future needs

We called Service Pros as a referral from a plumbing company we called for an estimate. The company we originally called did not do the sevices we needed. Sevice Pros sent Danny out to give us a free estimate (which was our 3 estimate). Danny came out the next day he met with us and gave us the best estimate! He knows his stuff! My husband and I were very pleased with the repairs. He and his crew were fantastic and we will call them when any other plumbing issues arise.

Second time using Service Pros Plumbers and they STILL continue to do an amazing job. It was quick and easy and the person who helped us was very friendly. Highly recommend.

UPDATE: After speaking with Shiree, I am pleased that Service Pros will do what it takes to continue their record of outstanding customer service. This plumbing fiasco was frustrating, but I'm happy that it has been resolved. I am grateful that my feedback has warranted a review of their customer service and pricing policies. Thank you for taking the time to make things right. PREVIOUS: I have had great experience with Service Pros in the past. Recently?

Not so much. I trusted them to replace the main and irrigation valves for my home. They did a fine job with that repair. My mistake for not taking the time to gather multiple quotes. I later found out their prices were over triple the expected average cost for that type of job. Imagine my dismay, disappointment and anger when my next water bill came out and had nearly quadrupled.

Although it couldn't be proven, it was rather fishy that following their repair, I would have another leak somewhere in my main line. They came out for a quote, offered to apply the cost of the previous repair to the replacement of our water main. This time I decided to price check. Thank goodness I did. Even with their "generous" discount, their quoted price was over double what other plumbers were charging. Ridiculous.

When the other plumbers came out to replace my line, they said it was likely that the previous repairman had tweaked the main line when he shut the water off at the meter. After a few days, that tweak turned into a leak and a huge water bill. So disappointing. I had long suspected they were overpriced, but wanted to support a local company and the work always seemed fine. I won't make that mistake again. There are plenty of other local companies that are fairly and reasonably priced.

My landlords home warranty sent another company to my place and they were unable to fix clogged pipe that my bathroom and kitchen share. I was told the wall needed to be cut open, pipe fixed etc. I called Service Pros Plumbers the same day and they came out and unclogged the pipe! Very professional, friendly, they know what they are doing! I'm forever grateful especially after not being able to use my kitchen sink, dishwasher or upstairs shower for two weeks! I will refer all my friends and family to this company!

After posting the yelp review the night of 1/09/19, I called the office once more the morning of 1/10/19 to ask for an invoice and my part back. The receptionist put me on hold to check with the plumber and Ana, the manager got on the line. Ana introduced herself, said she had been on vacation this past week, had just seen the yelp review, and was trying to figure out what was going on.

She patiently listened to me while I explained my experience and frustrations. She said she could see all the notes in the database to do a diagnostic and call me, as the homeowner, before performing any work. She also saw the notes that I called in to get a status update after they had already been to the house. She said that for a typical cartridge replacement in a bathtub facet, they would normally only charge $175 (not $350).

She saw that I had asked for the part to be left for me and that it never was. Ana apologized profusely and said she would address all these issues with her staff. Ana said customer service was very important to the company and wanted to know how she could make this right for me. I was very happy to hear her say this and told her so. I told her I was shocked her company had such good reviews given the horrible experience I had.

I told her I would be content paying the $179, being given an invoice/receipt (since I never got one), and getting my part back. Ana charged me $179, subtracted the $30 in case her plumber couldn't find my cartridge, for a total of $149. This is about what I would have paid anyway with the $25 yelp coupon. She emailed me the invoice. Her plumber did find my cartridge and dropped it by the rental house.

And she made sure this was all done in the same day. Thank you for making this right Ana. I trust that you will address these issues with your staff and I added two more stars to my review.

Jason did a great job both times he has had to come help us out! The first time was for a clogged kitchen sink and washing machine and the second was for a blockage in the shower/toilet lines. He's very knowledgeable and friendly. So happy!

This company is so incredibly helpful, courteous, available, on-time and overall wonderful to do business with! I called, not only did they answer but they asked what day and time worked for me, not these are the days and times we have. Juan was here on time, very courteous and informative. Answered all my questions and was very honest. I will absolutely call them again!

Very professional. Very nice work. He explained the process before, during, and after the job, and was very personable. Showed up on time and finished very fast. Thank you!

I had Service Pros Plumbers come out to my home because of a clogged drain in my kitchen. I called them and they showed up right away and had that thing unclogged in record time. The price was reasonable, they left the area the worked on spotless and even gave me some solid clogged drain prevention tips as well.

Jason did an outstanding job on fixing my dishwater drainage and fixing my garbage disposal and thus clearing my clogged sink. He explained the problem and how he was fixing it.

Jason was on-time, courteous, and informative. Highly recommend his service.