Personal Touch Services

Kudos to Mikka! Personal touch services is one of USAA preferred contractors and we are lucky we chose them. There was water damage on our property right after Christmas, Personal touch services were able do the repairs in a timely manner. The staff were responsive, they were very good on calling to let us know what was going on and what's next. We highly recommend them.

As far as the work, well they haven't started yet. We had a pipe freeze and bust in our kitchen. Kelly Mitchell was a God send, she did the estimate on the house to fix it and went out of her way to walk me through every step of the way and finally got what we needed from the insurance company. Give that woman a raise!

In the middle of the nightmare repair that just won't end. Terrible scheduling and terrible contractors. Disappointed this is who USAA led us to. Don't waste your time, unless you want to deal with them for 2+ months and babysit schedulers and contractors the entire time.

Just superb service, quality, and value. We had a longstanding, serious water leak problem and had tried multiple other contractors over the space of years to get it fixed. Rhett and his team figured out the problem and it is finally fixed. The people at Personal Touch were professional, considerate of our schedule, and timely. You will know when they are showing up and they will adjust as necessary.

They also leave the place immaculate when they are done. A final note. You will receive an honest estimate and will get honest costs. Our cost was over $5,000 less than the initial estimate. Another contractor might have stayed with the initial estimate and we would not have known enough to challenge. The peace of mind knowing that you will pay what is right is critical. I can't recommend these folks enough. The best contractor experience I have had in 30+ years of homeownership. Dave Undeland

Personal Touch Services recently completed a restoration project on our house and we are thrilled with the results! Rhett Russell, the owner of the company, was extremely professional and courteous. We were informed of the process every step of the way. The workmen were also very professional, on time, and left everything clean when they were finished. We can't recommend Personal Touch Services highly enough!

Personal Touch Services did an outstanding job with remediation and home repair after water damage was detected within my home. My USAA home adjuster worked quickly to get Personal Touch on contract. Personal Touch Services provided an application to allow me to track all work, see photos and videos of the repairs, and a message system for any questions.

Personal Touch Services did a great job of communicating. My emails were were replied to, almost immediately, even on the weekends. There were no problems getting direct phone calls to the lead foreman. I had no problem viewing the work site and seeing work progress. Their rip out and repair work was highly intrusive, needing to remove and replace central piping, cabinets, damaged hardwood floors, and the main support girder.

It was readily apparent that Personal Touch Services has highly experienced employees and skilled craftsman to perform a variety of work. The team was able to jack up the house and replace the main girder, chemically treat all affected areas, tile match, and install a new hard wood floor that is flush and matches perfectly. I highly recommend Personal Touch Services for any home repair needs.

The personal touch service team was AWESOME! Quick, communicated very well & the job looks phenomenal! They worked very well with my USAA claim adjuster & kept me in the loop of everything happening & who was doing what job in my home. very trust worthy to let them get the job done while I had to be at work! Highly Recommended!

Personal Touch Services was the aspirin to the headache I had. My house was gutted after water damage had wrecked the majority if the downstairs. I have heard horror stories of contractors coming in and not completing the job on time or constantly asking for more money. Neither of those two things happened. I was provided a schedule of when things would be completed, and the they stuck to that schedule.

The communication was outstanding throughout the process and I never felt like I did not know what was happening. They provide you with a website called "Builder-trend" and post pictures/updates to the project so that you can follow them in the event you are out of town for a few days. They also post the schedule to the website so that you do not have to throw everything onto your calendar.

In short, they use a system that is a one stop shop for all of your questions. If you have questions, Rhett and his team never seemed inconvenience by them. They were always happy to answer any and all questions. Personal Touch Services is a great company with great employees. I cannot recommend them enough.

Not worth the risk. Assigned to us in an insurance claim and I wish we asked for someone else. Very hit or miss with the contractors they send to your home. Our painter was great, everyone else was either bad or terrible. After several attempts to get people sent back to fix sloppy work and going weeks over timeline, we are just going to finish the rest ourselves. Their scheduling is also extremely unreliable and they do a poor job communicating and following up on assigned jobs. One example photo below.

So often during these busy times, we neglect to let others know how much we appreciated their help. During the flood at my property in September, you and your staff responded very prompt and professional. I would highly recommend your services to anyone.

We recently used Personal Touch Services for work in our crawl space and couldn't have been happier with the results. The company did everything it said it would. Just as important, the workers were some of the most considerate and conscientious I've encountered.

Great, honest, and knowledgeable. Took their time and haven't had a leak since the work has been done. Thank you!

Rhett and the Personal Touch Service Team- Thank you for all the work and care you put into our home mold and water damage repair. We are thrilled to be back to normal with even nicer wood floors!

Dear Sir, I am writing to let you know that I hired Rhett Russell's company to remodel my bathroom. I asked that he remove the old walls and install cement board and then tile up to 4 feet all around the bathroom. This was done in a timely and efficient manner.

Great local company. Very friendly and go out of their way to make sure you get everything you need when bad luck strikes your home. My kitchen and utility room flooded ruining my floor and what I thought was only one cabinet.