Juany Cleaning

Do not recommend, their business tactics are appalling. We apparently had a miscommunication over the phone and because they don't put anything in writing or text you to confirm the agreement and their prices aren't listed online, I received a bill for $75 an hour that I wasn't expecting. When I reached out to work it out, I was instead told I had 24 hours to pay or a collections agency would file a lien against my house.

That part they managed to put in writing. (Which, BTW, isn't a legal remedy for one-time residential cleaning services in Texas.) After looking at other reviews, I'm not the first person they've threatened.

Not thorough. Quite disappointed with the price off 400! When you pay tht kind of money it should be done Right. I don't recommend this businessif you want it done right.

I sent an inquiry to Juany Cleaning Service and they replied with a quote, which I thought was reasonable. So I replied back to the email about an hour later and let them know I'd like to move forward with the cleaning which was supposed to have been completed the following afternoon. After not receiving confirmation, I sent a follow up email the next day.

Radio silence. I called a few times before someone actually picked up and let me know they did not see the email I sent confirming the service. They scheduled me for service the next morning. The cleaning time arrived about 3 hours late and did not let me know. I had to call several times to see if they could get a status update from the team, to which there was no reply.

When I received the Venmo payment request, it was higher than the price I was originally quoted. When I inquired about the almost $100 difference, they said that a team of three came to clean instead of a team of two, which is what I was originally quoted for. Apparently that isn't information they typically disclose. They discounted me about $30 for all of the inconveniences.

I would NOT recommend. This review has nothing to do with the quality of cleaning I received, but the lack of customer service and communication between the company and client. Very disappointed.

Juany's Cleaning Service did an incredible job deep and steam cleaning a house we were moving out of recently. Super recommended! Going to price out regular cleanings of the new house also. Services:Deep clean, Moving-related cleaning

I made the mistake of using Juany Cleaning Service after a condo remodel. If I could give a negative star review, I would! The entire condo had been redone - the appliances are brand new, new floors, fresh paint, new toilets, new shower, new countertops, baseboards, vanities and cabinets, etc. We asked Juany Cleaning to come clean the floors, wipe down the countertops and do the windows to remove construction dust after the construction crew wrapped up and cleaned up.

They quoted 65/hour. This is a 1000 sq ft place so should've taken less than an hour tops.and like I stated, EVERYTHING is new so it just requires a cleanimg of the floors, wiping countertops and cleaning windows to make it ready to show. First, the incompetence was stunningly incredible. They had my realtor listed as the client so they called the realtor for payment (and then blamed me for not calling them back) even though I had actually called them the next morning after they came to "clean" because it was left like they never even showed up (and I ended up having to clean it myself).

I left a voicemail and didn't hear back until the following Tuesday, where they demanded a 211.00 payment, without even discussing my concerns with their lack of cleaning. So I called back AGAIN to discuss. In a 10 minute call, Maria cut me off repeatedly, threatened to put a lien on the condo if I didn't pay by 5 pm that day, and accused me of not calling them back to remit payment (complete untrue).

And she had the audacity to accuse me of being rude snd yelling at her. Also not true. This "office manager", Maria, finally admitted it was their staff that didn't relay my voicemail to them after a very rude, unprofessional, accusatory and threatening phone call to me. Save yourself money and a headache and find another cleaning service!

A friend referred me to Juany's Cleaning Service. Based on past cleaning services I've used, I didn't have high expectations. But, Juany's was amazing! They did everything from the ceiling fans to the baseboards and floors. My house hasn't been this clean since the day I moved in. They were on time, did what they said they would do, and the price was affordable. I can't recommend them enough. If you want a clean house and worker who take pride in what they do, call Juany.

I have been using Juany's Cleaning Services for about 1 year now and they are absolutely wonderful! They show up prepared and are very friendly. They work fast and are thorough with their work. The prices are reasonable and they are very flexible with my schedule. I can always count on the staff to be professional and highly recommend them.

My husband and I have been using Juany's cleaning service for a couple of years now and cannot see ourselves hiring anyone else. We LOVE their team! They are detailed, friendly (I can honestly say their smiles always brighten up my day) and very accommodating to any special request we may have. We love the owner Juany, she is very quick to respond to any of our inquiries and always follows up with us to make sure we are satisfied with everything. Which we always are I highly recommend this business!

I have been using Juany's Cleaning Service for many years and they do a great job. The cleanings are consistent in quality and attention to detail. They are very customer service oriented and will accommodate special requests and additional services. I feel like they value me as a loyal customer and truly care about ensuring that I am satisfied with their service.

I have been a customer of Juany for over 2 years. Her company has helped me with move in cleanings at two homes plus biweekly cleaning at both locations. The team is very through and professional. The same team comes to my home each time and have learned quickly what my needs are and have always worked accommodate my requests. The management team is also very responsive to schedule changes and extra requests. I would highly recommend them.

I hired Juany Cleaning Service to clean our office space nearly 5 years ago upon the recommendation of one of my employees, who had been using her service for her home for some time. Westlake Dermatology is a busy physician practice; our office space includes patient exam rooms, surgical rooms, and administrative office areas.

Because of family obligations I had to leave Austin several years ago. And there are MANY things I miss dearly. One of those is Juany & her staff! I would give ANYTHING if I could afford to fly them over twice a month! They are always kind, professional, thorough and ALWAYS do the best job! I was honored to use their services for several years back home.

Thank you so much. It has been so nice working with you on this. I really appreciate how quickly you reply! I can't tell you how many companies I've worked with that take weeks get things back to me.- Thanks!

Thank you for your excellent work at Chris Roberts Residence at 1800 Lakeshore Dr. His home has been chosen to be part of the NARI Tour of Homes on October 27th & 28th.

I am writing to recommend the services of Juany Tellez, and Juany Cleaning Service. We have been using her company since October 2011 to clean our home and guest home in the Austin Area, and have been completely satisfied with their work. Her team is reliable, trustworthy, detailed oriented, courteous and punctual.