Caribbean Pools

Despite how long it takes to get a pool finished now, overall we had a great experience. Concerns were met promptly, questions were answerd quickly, and the end result was exactly what we wanted. Bryan (the owner) was great. He helped greatly along the way. Brittany (from first phase) was incredible. She was very knowledgeable, incredibly easy to talk to, and always kept us updated. Jeanie ( site supervisor) was also pleasant.

She would actually point out if something needed corrected and relayed the info quickly. She showed up several times through the phases and never just snuck in and snuck out. She had no problem answering questions and was always honest about the timeframe for the next phase. We had encounters with others in the company and never did we hang up and think they didnt care. Thank you Caribbean for the years ahead relaxing in the sun.

We had Caribbean Pools design and build a pool for our new home. They are the "preferred pool company" for our builder and we worked with the designer (Josh S.) while we were living in an RV (in another state). He was super helpful. The pool took a little longer than expected due to supply chain issues.shortages of cement/shotcrete and other backordered equipment; however, they were VERY responsive and did keep us up to date.

We really appreciated the promptness of Kim (who works in the office) and we liked the woman overseeing our pool construction too (Jeanie). They also went above and beyond to get the pool finished because our grandchildren were coming from a midwestern state and were really looking forward to swimming in the pool! We are please with the pool and the nice decking. Would definitely use them again!

When I first moved to AZ in 2003 my first pool Was with Carribian pools and they were great to work with, had very minor issues and Brian took care of it, Now! In 2021 I'm back with them! again! so far very happy!

Highly recommended if you're looking for a quality company to design your pool. Jake in sales is awesome to say the least! He was very patient during the design process to make sure the final concept was exactly what we wanted. Everything during the construction phases went smoothly and they were very organized from start to finish. The cost to value ratio is also excellent compared to other options out there.

Carribean Pools just completed our project and we couldn't be happier with the result and the good people we worked with. Josh was our designer and is extremely talented - and patient! This is our first pool and he worked with us on the design until all of the details were finalized. (Much of this initial work had to be done remotely since we hadn't moved from Washington to Arizona yet).

He also created a beautiful landscape design to complement the pool and maximize the space in our backyard. We are thrilled with what Josh designed for us! Jeanie was our Supervisor. She regularly came to check on progress. She answered our questions and described different steps in the process. Jeanie was always friendly and extremely professional! Kathi in the office was fantastic to work with.

She always answered my (numerous) emails and was always friendly and helpful. Thanks to Britney too for her help during the project. We learned that building a pool has many moving - and really very interesting - parts! Doing so during Covid added another layer of complexity. Because of material shortages we had to make a few changes and Josh and Kathi were really helpful in this process.

There were also no "additional charges" after the contract was signed. Once we finalized the budget with Josh it was put into a project tracker and we were able to follow the individual steps along the way. A professional and hardworking team. We highly recommend Caribbean Pools.

We recently had a new pool built with Caribbean Pools. Scott was our consultation specialist and was upfront and honest. He gave us a really good deal! We did not have to use any financing so I cannot give any feedback on that portion. The contractors were on time, there were no cancellations or rescheduling. The communication with the front office was a good experience, they always answered our questions. The pool construction was completed well before the quoted completion date. We love and are enjoying our new pool.

I would like to thank Caribbean Pools for a wonderful experience building our beautiful pool. I would highly recommend them for your pool build. I also highly recommend Jake Howard for your sales person. He is very honest does not try to up sell you and knows what he is doing. He takes his time with you and does not make you feel rushed. I did get two other quotes Dolphin Pools and Presidential Pools.

The closest bid was $6,000 above what I paid with Caribbean and there were no add on's just a basic pool. With Caribbean I added a beautiful waterfall feature and bubblers and the pool also came with 2 LED pool lights with light shows and color changing modes, I believe 17 different settings. Thank you Caribbean Pools & Spas for a job well done. I have no complaints with this company.

I forgot to mention Britney and Kathi who answered all of our emails in a timely and professional manner and Shawn the project manager who took the time to explain things to me that I did not know. Thank you all!

We just recently completed our third pool with Caribbean Pools and Spas, over the span of nearly 25 years. Bill Alber and his son Kevin provided the service, value and attention to detail that I have come to expect from them. "Top notch", "gold standard", "high quality" and "competitively priced" are all adjectives I use to describe Caribbean Pools and Spas. I highly recommend Caribbean Pools and Spas for your next project!

Our pool was just finished today and we couldn't be happier with it and with Caribbean Pools! When we began the process, we met with 6 different pool contractors. We felt the most comfortable with the folks at Caribbean and they didn't nickle and dime every little thing, which was greatly appreciated. The entire process from signing the contract to finished pool was only about 2 months!

For the first 3/4 of the pool construction, communication was excellent. I received e-mails outlining what would be happening that week/day, etc. Communication was a bit shaky toward the last 1/4 but some of that may have been my fault too. None of this would stop me from highly recommending this company! The people at Caribbean were great to work with- especially Brian and Kevin- and their contractors were excellent too! Highly recommend Caribbean!

VERY SMOOTH Caribbean Pools designed and built the pool for us and it turned out nicely. We worked with Brian and he was down-to-earth. He really listened to what we wanted and designed the pool to our needs.

I met with Kevin today and went through the whole process of building a pool. He made me feel really comfortable with it and explained the whole process from start to finish. He didn't rush me out the door like the larger pool builders do.

EXCELLENT SERVICE We met with Bryan only once. He knew right away what we wanted. The whole time the pool was being built there was no one at home. Seems like the process went very well until the very end when we had water overflow. Given the fact that the whole thing was done without us being at home to control the water flow we can consider this a minor problem.

TOP MARKS FROM A TOUGH REVIEWER: 5 STARS. Caribbean Pools of Arizona are receiving 5 Stars for their ability to perform on budget, on time and exceeding our expectations. Canadians are not usually challenged to build swimming pools.

AWESOME PEOPLE TO WORK WITH We got great customer service working with Sean, the designer at Caribbean Pools. He was very patient while my wife constantly changed things. He had some great ideas that we ended up implementing. It worked out wonderfully. The whole installation went smoothly. There were a few hiccups mostly due to weather, not because of the company.