ADT Security

I recently replaced the windows in my home and I needed to get 5 new wireless sensors. ADT charges $50 per sensor. I called ADT and asked if they can install sensors that I bought on my own and not from ADT. The representative told me that they can do that, so I went ahead and purchased the sensors. When the tech arrived he told me that he could not use my sensors even though they are compatible with ADT and my system.

I called again in front of the tech and again they tell me that there shouldn't be a problem as long as they are compatible which they are. The tech then explains the "policy" to the representative and all of the sudden all info is changed and she tells me that I can't use sensors not purchased from ADT. I asked for a manager and they had me speak to Steven.

After explaining this to Steven he states that he has no issue with me using my own sensors but that it was up to the branch manager to decide if I can or can not use them. Steven just got my number and told me that the branch maNager would call me in 48 hours. In other words I'm stuck with the expensive sensors. Ive been an ADT customer for the last 10 years but honestly I'm going to look around to see if I can switch companies.

And making matters worse the sensors they brought are 3 times the size of the ones that I have on the other windows which I did purchase from ADT. Don't they have record of what I previously purchased so that they could match? Terrible customer service! I won't recommend to any one.

I have a bad experience I want to cancel my service they just said that I call to renew my service and I haven't call for that matter. I just call because the sensors were not working they came to my house and fix it next day didn't work well I decided I do not want this service anymore and canceled but I received a bill asking for the value of the system again.

I am going to report them to the consumer office because it is abuse of this office. I want to hear my voice /recorded call saying that I want to extended the service. I know calls are recorded for quality assurance. I want proof of what they are saying. Update again they haven't give me any solution to the issue now they are sending a bill again a bill without any service also they are taking money from my bank.

I don't even have the alarm it's not working. I finished my contract and see no reason to pay for something I'm not even using. I never made another contract! I think that I have to call the lawyer of the tv and channel 23 and 51. Who said that we have a verbal contract we are in 2021 not 1918?

Very bad over the phone customer service, I called ADT last week for new service the phone Rep made me an appointment for today, Saturday the 10th of Oct, 2020 however no one came out to my property to install my service. I contacted ADT again to find out if someone would be out to install my new service but was placed on hold for more then 30 minutes while being transferred from Department to Department. The last rep I spoke to said she was new and didn't know her name or employee ID. Never expected this from ADT

0/5 stars Had ADT security in my business for YEARS, one of their movement sensons broke (which has happened before) they used to charge $100-$120 per hour, plus parts, to come fix the issue, which is a lot considering how much i pay them, but ok, its understandable, recently another sensor went out, so as usual, we been in business with them for many years, so i call to have a tech come fix the issue since my business is at risk, they tell me it would cost me $550!

Per hour! pluss parts! this is unaccetable, now they are trying to hit me over the head for trying to cancel the contract, when i call them to try to fix the issue the customer service is terrible. I would never recomend ADT again

Bad service, bad customer service, they installed damage cameras and after 6 months of complaining they finally changed our cameras and now we are having other issues. We will be cancelling their service.

Worst service. Installer almost set himself on fire connecting a video doorbell 24v to 120v circuit. Said my open close circuit doorbell was unsafe. Made me resign the contract removed 150 off the contract. The installer said to call to add the doorbell once electrician fixed the circuit Bc installer was convinced the transformer was blown. Called electrician and installer has zero understanding of how a standard doorbell works.

I installed a master transformer and called adt to install video doorbell. Adt treated this as an add on and wants close to 300 dollars to install the video doorbell. These people have horrible service they don't train people dealing with electricity well. Connections are done poorly running wires obviously and using electrical plugs. Shameful how this company operates and lack of training given to installers.

Stay clear if adt go with simpler solution. Company never specified I would charged double to add doorbell later. Installer should not be redoing contracts and misleading. Just stay clear.

Worst costumer service ever. Basically waiting for them to install a piece of equipment for 7 months and in the last try the tech just basically forgot to create an appointment so i lost 1 day of job waiting for them and they never arrived. And when called to to their call center the agent (incredibly the manager) asked me why didn't i call to confirm my appointment. just incredible.

Horrible Service, I've been trying to reach customer service regarding billing only to be transferred back and forth with no help. My card is being charged without authorization for $105.93 3 time now and I don't have an ADT system or account. HORRIBLE SERVICE! - Lets see how long this goes for before I seek legal help.

I am someone who never writes reviews but Ray and his crew went above and beyond. Not only were they the most affordable but delivered first class service. Will be strongly recommending to family and friends.

Excellent, professional, efficient and ethic service is what I had experienced since Ray answer my phone call when I was looking for the best alarm system to secure my place. Two day after I contacted him I have the best alarm system installed in my residence.

Not only did these guys have the best prices in town but they offer exceptional service as well. They showed up the very next day and had our system installed and operational in no time. They are very professional and knowledgeable and were able to address all of our concerns.

Best and easiest install. The installer showed up on time, very professional, and we were set up in no time. I would highly recommend this company. BEST pricing as well. I had an ADT rep come first and their pricing was much higher.