Ranger Pools offers professional, high quality swimming pool and spa cleaning, maintenance and repair services, for those who seek expert pool care. Our employees are well trained, courteous and have the know-how to keep swimming pools of all sizes healthy, clean, and beautiful all year long.Our main objective is to create long lasting relationships with our customers by offering the finest personal service in the industry, and in order to achieve this goal we put special focus in being reliable and honest, providing a high level of customer service with a quality you can trust.
Reviews (8) Tasha H.
Apr 01, 2018
Justin G.
Jun 04, 2016
Jacob C.
Oct 10, 2015
I highly recommend Brandon and Ranger Pools for all your pool cleaning and equipment servicing needs. They are very professional and are willing to roll up their sleeves to get the job done. As I am not the most knowledgeable when it comes to caring for my pool, I take a lot of comfort in knowing that Ranger Pools has my back.
Jay R.
Oct 02, 2014
Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the perfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting.). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience.
The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report.
The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review.
They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal, " the new company found the level to be 300 ppm!
For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh.
This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis.
The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service?
These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old.
I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch.
The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report.
The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review.
They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal, " the new company found the level to be 300 ppm!
For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh.
This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis.
The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service?
These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old.
I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch.
Mark C.
Aug 21, 2013
I not a big Yelper, but I like to do so when expectations were exceeded. Brandon was a meticulous, perfectionist who provided excellent service and made sure he went the extra mile with everything he did. I appreciated every aspect of his service, and am glad that I found a customer-centric pool company that I can trust!
Gail R.
Jul 28, 2013
Highly recommend this pool service! Absolutely WONDERFUL job! Brandon gave our estimate on service and he was so friendly, smart, polite and gave us a great price. These aren't your typical pool guys. Brandon and Nick are top notch, and provide the absolute best customer service and pool service we've ever had. They are smart, trustworthy and really care about giving the best possible service. Love them.
Jessica B.
Apr 17, 2013
My pool was as green as a swamp and after calling several pool companies and learning that I was going to have to drain my pool and replace some equipment I was glad I found Brandon. He was honest and simply shocked my pool and got cleaned and cleared within 5 days, just in time for a big party I was having. On top of that he fixed my filter and a my gate to my backyard- definitely above and beyond his scope of work! He is very responsive, fast and affordable.
Jacob C.
Apr 04, 2013
I highly recommend Brandon and Ranger Pools for all your pool cleaning and equipment servicing needs. They are very professional and are willing to roll up their sleeves to get the job done. As I am not the most knowledgable when it comes to caring for my pool, I take a lot of comfort in knowing that Ranger Pools has my back. I urge you to make the SWITCH TODAY from your current pool cleaning service professionals to Ranger Pools. My name is Jacob, and I approve this message.
