McKenna's Kitchen & Bath

The Staff at McKenna was very helpful and professional, comunications wher very quick. I went to the show room and the helped in choosing the counter tops that best suits my needs. I went with Quartz and the contractor that measures cuts and install was Thruway Stone. I visited the brand new facility to pick out my slab. They have state of the art brand new equipment to cut milling and polisihing. The machine work was top Notch and the fit was on spot. I am very pleased, Great work! Dan C In Penfield

Went in for an estimate on kitchen cabinets. I was talked down to from the start. Without even looking at plans I was quoted pricing from 40k-70k for a total install. I was pressured to buy/pickout backsplash materials and flooring even though i indicated multiple times that I was nit interested in buying those from them. I just inquired about cabinets and counters.

After finally getting our saleswoman to agree to quote we left. Have not heard from them in over 2 weeks. Save yourself the time a skip this place. They really provide the worst customer service.

We had a wonderful experience working with McKenna's! We worked with Mike Schell. He is amazing to work with! He is very professional & knowledgeable. He assisted us in planning our Master Bathroom remodel. He guided us through the process of choosing our shower, tile, toilet, vanity, wall cabinet, lighting & fixtures. Mike suggested we install a can light in the shower & we love that feature. Mike works hard to make sure your choices are perfect!

The remodeling team we all professional & very skilled. They were knowledgeable & are great craftsman. They did an amazing job with our renovation. They worked hard to meet our expectations & ensured we were happy with the finished project. The shower & tile work is beautiful! What an amazing transformation! We are very happy with our remodel! We highly recommend McKenna's Kitchen & Bath & working with Mike made the project easy! Thank you! Chris & Mark Keough

We worked with Dan to custom build a shower door for our bathroom and the entire process was smooth sailing from start to finish! He truly made sure we knew exactly what we were getting and the ordering process and installation were a breeze. Highly recommend! Service: Shower installation

This place was great. Excellent selection, and the service I received from Dan was far beyond my expectations.

McKenna installed a new sink, fauset and garbage disposal. Their product are top natch and their employees from sales to installers are very professional and friendly. I would not hesitate to recommend them. Donna G.

I cannot speak to the service provided by the Fairport location, but I would strongly advise anyone from using the Henrietta location for any work. A simple job to replace a vanity top and wash hand basin, and install a new shower door took seven months, as opposed to the 6-8 weeks originally estimated. During that time we experienced items not being ordered and incorrect items being ordered and installed.

Initially the incorrect shower door was installed. It then took from April 14 to August 11 to get another non-functional door installed. During that time we went as much as six weeks without any contact or status updates. The timeline included being told on May 20 that some tiles that now needed replacement because of the incorrect installation would be delivered within one week.

On July 2 we were advised that the tiles had still not been received and they were not sure when they would be available. When asked for status on the replacement door the response was "I think it's on order". A replacement shower door installation was attempted on August 11, but the technician had to give up as he could not get the door properly aligned.

One suspected cause was that the original glass that had been removed in April had been mistakenly re-used! Eventually a functional door was installed on September 8. I simply say "functional" as the quality of the job is not what we might have expected - unaligned components and uneven gaps giving concern about possible future issues. After waiting one month for contact from McKenna's to determine if the resolution was satisfactory I contacted them and asked them to visit to see the installation and put my concerns on record should there be future problems.

The long and the short was that the request was refused and I was told the work was warranted for one year, end of story. All-in-all not the experience we expected for a job that our sales person at the time of order described as a "simple little job".

Our experience with this company was less than steller. Our intent was to ask questions, gain knowledge, purchase, have installation the works! We walked in, the sales person looked at us as we were ready to rob the place. He said that he already had an appointment but can hurry up and talk to us for a minute. once he learned what we were looking for, he laughed and said we can't afford it. I tell everyone about McKenna's and the lack of personality, professionalism etc. DONT USE THEM!

My wife had wanted to renovate our primary bathrooms for several years. Our entire experience with McKenna's and Mike Schell, our salesperson was exceptional. The depth of Mike's experience was evident throughout the entire decision. The two baths were not simply improved, they were reborn! Our contractor complimented the quality of all the McKenna acquired items including counters, cabinets, tub, glass enclosed shower and walls.

We could not have been more pleased with outcome of the baths and have received high praise from family, friends, and neighbors. Both bathrooms are showcases! Thank you, McKenna's.

I was very pleased with the knowledge and insight from the staff at McKennas. They help me pick several pieces for my bathroom remodel (e.g. shower base, shower hardware, etc). I felt better educated on what I was buying and that it was the right fit for me. Thank you! Service: Remodelling

We had a great experience with McKenna's from the initial visit in the showroom to the installation of the kitchen countertop and back splash tile. Mike Schell was extremely helpful in throughout the process of selecting the countertop design, tile, and faucet. The installation crew did a great job and were courteous, professional, respectful of our property, and cleaned up thoroughly when they were done. I would definitely consider them for future work and would recommend them to anyone.

Mike Schell was terrific to work with thru the entire process with the new bathroom shower and vanity! The crew that performed the work were extremely courteous, cleaned up well after each day, and great to work with as well! Definitely a positive experience all around, and will highly recommend them to others! THANKS! Services: Shower installation, Remodeling

Dan at McKenna's was extremely helpful and knowledgeable with all of my questions. I wanted to purchase a rain shower head and we discussed the different ways that it could be installed and the different shower head options available. I mentioned that I was interested in the type of installation that could be performed on the inside of the shower instead of behind the wall (to simplify installation) and he helped to research this type of unit and ordered it in for me.

It was very refreshing to be able to talk with an experienced person when purchasing home improvement supplies as compared to the big box stores! I will definitely be returning here for future home improvements and/or repairs!

Began working with Russ. Very understanding that this will be a long process for my mom's kitchen. Great starter ideas. Great dog welcoming everyone, calm and gentle, but good to be aware of. Helped provide a calm for mom.

McKenna provided excellent showroom knowledge guiding us towards the right countertop and sink solution for our kitchen situation. McKenna arranged the install crew for both and followed up to ensure workmanship and satisfaction. We had a small materials issue related to a sink grill we'd bought and store manager Mike personally contacted the supplier and followed up with me multiple times to confirm the issue was resolved.

We used McKenna's for a bathroom remodel recently. We knew that it would take time to get it done especially considering the pandemic, but we were given a 2 week estimate for the actual work. They started earlier than expected, but the 2 weeks quickly turned into 4 because they ordered and received wrong parts. They never double checked that they had the correct parts before starting the remodel.

We are still waiting additional weeks now for a correct vanity. There has been poor communication every step of the way. The work that's been done is beautiful, but considering the price we expected more professionalism.

After working with Mike Schell, I felt very confident that the installation of the kitchen countertops, faucet, sink and disposal would be a positive experience so I decided to also have Mckenna's remodel the powder room. It all looks spectacular. All the work went smoothly and professionally. I would choose to work with Mike Schell at Mckenna's again!

We were very pleased with McKenna's and the service provided by Mike Schell. They replaced our countertops, sink and disposal. The crew was great and working with Mike was a pleasure. He was very professional and knew what we needed. Even the plumber commented on how well our quartz countertops looked! We look forward to working with Mike on our bathroom.

The salesperson, Mike Schell was fantastic. He was very understanding and helped us through the process of replacing our old shower with a great new low maintenance shower. It looks great and is exactly what we had hoped for. We would highly recommend McKennas and especially Mike Schell to anyone. Services: Shower installation, Drywall installation, Faucet installation, Fan installation

During the 2020 summer, we completed a "kitchen spruce up" project that included among other things a new sink, faucet and garbage disposal. We shopped around and found McKenna's Kitchen & Bath to be the perfect supplier. Not only did they have an excellent supply of sinks (styles, colors, materials, etc.), faucets and garbage disposals to choose from, McKenna's pricing was very competitive with the big box and other suppliers. Moreover, McKenna's provided "value added" service and support such as: - Welcoming and Professional: Dan McKenna made us feel welcome right from the start.

He first took the time to understand our project goals, and then he patiently and clearly explained the options related to our specific kitchen design such as existing color schemes (walls / appliances) and the mechanics such as the existing sink cutout dimensions and plumbing configuration. - A quality showroom displaying various designs, styles, etc.

Very helpful in making our final selections. - Excellent pre-purchase guidance on the various options, makes, models and configurations available such as top mount and undermount, a 50-50 & 75-25 split and single bowl sink. We learned a lot in a short period of time. - Excellent post-purchase support (i.e., answer any of our follow-up "how best to" questions).

Each time I called or stopped in to the Fairport showroom, Dan and the McKenna staff were always pleasant and eager to help.and we love your canine helper too. Gentle Big Ben is the best! - Knowing our goal was a quality "do it yourself" project, Dan was very accommodating as he went the extra mile to ensure our remodeling needs and objectives were met.

And adding hinges and trays for converting an existing panel to a "sink drawer" was an added plus/improvement. We are 100% satisfied with the products and services provided and will definitly be back for our next kitchen / bath project. Thank you McKenna Bath and Kitchen for helping make our project a success!

Critical: Responsiveness I went in to Mckennas to get some information on a bathroom remodel. I was there for 30 minutes looking around. Not one person came to talk to me. Other customers came in after me and the salesmen went to them first. I had heard good things about Mckennas but I will be taking my business elsewhere.

We couldn't be happier with our newly renovated master bath space! From start to finish, this process went smoothly. Matt helped us design, rearrange and finalize the footprint. He answered all questions and patiently showed us the samples no matter how many times we asked. Unfortunately, Covid hit just at the time our work was slated to start, but they were in communication with us throughout and kept us in the loop as to when the work could begin.

The tear out and install was seamless. I kept wondering when a big issue would arise, but there was nothing. Mike, Sean and Hank were awesome to deal with. Perfectionists is how I'd describe them. They always asked our preferences and the communication was great. They were extremely respectful of our home and that was awesome. What I liked most was the use of a project manager, Mike, who rather often stopped by the site to check on the work.

It really helped with the communication and the installers could rely on him for parts or install issues, etc. We highly recommend McKenna's to anyone who is looking for quality work.

I have used this business before and was happy with their service. Today I am extremely happy. Instead of making me wait over the weekend until Monday, they patiently explained to me how to do it myself. I will definitely use them next time I need something that I can't do myself. Thank-you!

Excellent customer service, was able to get a repair the same day and the technician was excellent!

I had McKenna's replace my aging water heater this past week. I'm very pleased with the timely, honest, and professional service that was provided at a fair price.