Welborn Garage Doors

Riley O'Brien with Welborn Garage Doors, has come out on multiple occasions and has been nothing but phenomenal. He is extremely transparent in his work and was very professional. I highly recommend him next time you are having garage troubles.

Evidently the original garage door installer (who was from Welborn) didn't install the door and opener properly. Joshua, the service rep from Welborn came out, evaluated the problem, and after consulting with the owner, they decided to redo the work even though it was several years old at no charge to me. Now that's what call good customer service & support. They stand behind their product and because of that, they'll continue to have a loyal customer in me!

BEWARE! They will try to rip you off. My son who lives out of state is renting his house here in the Dallas area. The tenants were having trouble with the garage door so we called Welborn. They came out ($75 to show up) and said the entire door opener needed to be replaced estimate was $1,500! My son didn't want to pay that so he found the same model in stock at Lowe's for $150.

I was going to install it for him but in the meantime the tenant contacted the manufacturer of the broken door opener and they walked him through a simple repair that took 5 minutes. WELBORN LIED AND TRIED TO RIP US OFF!

Top Notch home service company! From my initial call to my garage door repair, these guys do it right from start to finish. I didn't want to be "forced" to take a whole day off from work while I waited for my technician to arrive; they called me 45 min before so I was able to go to work and still get home in time to meet the technician. Very knowledgeable, patient and not your typical pushy sales person. Thankful it wasn't an expensive repair, my garage door is now running smooth, opening and closing like it supposed to. I will use Welborn for all my garage needs and highly recommend these guys.

Caveat Emptor. My neighbor asked for a recommendation to repair a garage door spring. I used Welborn Garage Doors in 2015, so I gave her their contact information. The tech arrived and told her she needed a new door for $5500-7000. She called another company, who fixed the spring for $105.

This company is so great. They sent a photo of the tech before he came out.

We had our 10 year old garage door and opener replaced. The amazing door looks like cedar but is in fact faux wood and much lighter and sleek. It looks better than I would have ever imagined and the new opener is so quiet we don't mind opening the door now with the toddler sleeping! Our technician was top notch and the installers were super professional. The is company knows their stuff and it's nice to have good service and quality products.

Welborn is the best! I called late into the evening last night my door was off track and they had someone out to me within the hour! Tech was very knowledgeable and walked me through exactly what repairs were needed and fixed my door same night! Highly recommend Welborn for all of your garage needs!

Rodrigo from Wellborn Garage Doors came to my home to repair a faulty garage door. Rodrigo is a professional in every way and very clear with his diagnosis and recommendations for repair. The price was fair and I could not be happier. Just a great experience in every way.

12/14/2021 I last used Welborn in 2013 and was so impressed with their performance and pricing that when my garage opener motor popped and started smoking, I called them again for help. I got a 1 day turn-around to have my system diagnosed and had same-day repairs and install completed in less than four hours. The new unit is considered top-of-the-line in the industry and prices for labor are absolutely fair! Richard came out and answered all of our questions and left us feeling confident that we made the right decisions for our needs and our budget. From initial call to completed work in less than 24 hours - Amazing! Thanks Richard and Welborn Garage Doors!

Welborn gave me a quote to replace two springs for $990. It seemed high so I did a quick google search and they were way out of range. I sent them away and got it done for half the cost.

I had Welborn come out to give me a quote to replace my garage door and I had a very specific brand and style of door that I wanted, that I had purchased previously. First off, like many of the other reviews, the $99 charge they want to charge to come out to give a quote is ridiculous. (They will waive it if you speak to a service manager). This charge is to make sure you go with them and not shop around.

I would shop around, especially since the quote they gave me (only on an ipad in person, nothing in writing) was 6x the price that I had gotten previously. (Yes, you read that right, 6 times the cost). They also close hard on the spot because that is the only way they can get people to overpay. They never followed up since coming out and never sent me the quote via email which they said they would do. I should have read the other reviews before having them out. It would have saved me a lot of time and frusteration.

I had Roshon Norice and he was good, honest, and a straight to the point dude. Fixed my garage after other techs said I need a new garage. Would not hesitate on using Wellborn again

Unless they can convince me otherwise I will not plan on using them in the future. $99 trip charge is not right if you ask me. Especially if repairs or new items are added. When I inquired I was told other companies would just roll that charge into the repair cost. Plus they say they offer a 39 point inspection as part of that fee. The inspection will of course induce sales opportunities for them.

On top of that they were here 5 months ago so that seems bogus to inspect again. This time I had to have new I-Beams (the door stop lights) for a one-year old Liftmaster(installed by Welborn) installed. That cost me $369.00 plus the $99.00 dispatch fee. $483.95 total. Plus you are constantly told about upgrades, new doors etc. Hey if it isn't broken why attempt fix or replace it.

To top it off a well reviewed competitor quoted me $149.00 to have the I-Beams installed. Sounds like someone is charging for gravy on already pricey potato's! I wonder how much I overpaid on my previous service call. I must say the technicians were knowledgeable and like their company.

$99 service fee for a trip charge. It's not a trip charge. It's a high pressure sales job. Just needed to have the unit reprogrammed and they don't do that unless you but the maintenance service. Over $400 + they don't waive the trip charge. Total scam.

Had Wellborn come out to quote new springs and motor after hearing advertisements on the ticket. The technician gave us a quote of $3,300 for all the parts and labor. He told us not to worry because insurance would cover it. Knowing this was not an insurable claim. I had another company come out and quote the same work and motor. Their quote was $1,200. Do yourself a favor and get another quote because these guys need to pay their advertising bills at your expense.

Decided on calling Welborn after hearing their ad on The Ticket because one of my springs to my garage door broke. I know now the the $99 service fee is charged because they know they will get that even when you ask them to leave after getting their estimate. I mean their upsell. For ONE spring to be replaced they asked for OVER $1K. I had researched and already knew it should not cost more than $300.

I would highly suggest you skip Welborn and call a local garage door company in your area instead. I found one up the street from me and over the phone, they were able to give me an estimate for $250 and have a tech out within a couple of hours of my call.

Service was good but the price was extremely high. $571.95 after a $79 coupon. The service man was there only about 2 hours. No parts included. I was told the service call ($99.00) would be waived if they did the work but it was not. Again, my repairman was great. It was cost.

Tech showed up and was polite and easy to talk with, but his quote was OVER twice what other companies were.same equipment, same repair/replace. Difference, he, because of his training, offered to call his "boss" to see if he could give me a better deal.really? I asked, "what's your boss going to offer me".to which his reply was "well, we have some $50 off coupons, and even some $100 off coupons". Really.so that brings it down from $850 to $800.they charge $31 each for replacement nylon rollers.the folks that did the work.charge $8. I agree with Brendan C.they are ridiculous.perhaps, commissioned service guys.not the technician's fault, but the company. I would NEVER call them again! NEVER

I had a spring snap on one of my 3 garage doors. Welborn quoted me $1200+ to replace one spring. One phone call later, i found a guy who did the same job for $220--AND he serviced my other two garage doors as well for that price. Welborn are thieves.

I usually don't give negative comments, but I felt it was necessary this time. I called and inquired about getting a tune up on my garage door. I asked the price and was told it would be $89.00. The girl said something about the technician's fee. She said if anything needed to be fixed, they carried any supplies needed in their truck and would advise me first of the price.

When the tech arrived, he told me it was $219.00 for the tune up, plus the $89.00 dispatch fee. The girl on the phone(don't remember her name) never mentioned the $219.00 fee. I was completely shocked. If I had been informed of that amount while on the phone, I never would have chosen this company! Since the tech was so nice- his name was Roshon, I went ahead with the tune up. Please be more upfront with your prices. Jane S.

They are extremely high priced compared to other Dallas companies. Example-1,000 to 1,200 for a new opener. Other companies charge $398( got quotes--same brand and warranty) They did service my current system and were very friendly and professional. Be sure to price shop. I am kicking myself for spending over $300 for maintenance when I could have got a new opener installed for 70 more.

Cody arrived on time for a maintenance visit and did a fantastic job. He walked me through the door's operation, how to keep the sensors clear and secured, how to override the remote if necessary, and other ways of using the door I never knew or thought to ask. He explained the springs and tested their current functionality then lubricated the door tracks and other components.

The garage door closes far more quietly and smoothly than before, and I know significantly more about it than I did. There's no question I'll call Welborn when I need maintenance or repair or replacement. Outstanding work.

Great company, I requested a quote to get a door fixed, very prompt service and they keep you well-communicated as to who the technician will be and what time will be arriving. Here are the reasons why I did not get it done: * The first "NO-NO" was the dispatch fee, $70 just to come to your house and tell you what is wrong with the door. So NO FREE estimates, other companies would come to your door, tell you what is wrong with it at no cost. * Prices are way above their competitors. * Professional technicians but they are trained to just give packages and get whatever they can from the customer. * They quoted me for different packages but all of them were very expensive. * I guess, at the end of the day, the customer pays for this "fancy" details that make this company "great". It is all reflected in their pricing. If you're in a budget, just like myself, I would recommend shopping elsewhere, as their prices are way up there $$.

I called into Welborn Garage Doors in Plano for overhaul maintenance for my 2 car garage door. Within 2 hours I had a detail email of what time and what tech was being sent to my houses along with his picture, his work profile and certifications. When Vester arrived as scheduled the next day, he investigated my issues and gave me three options to choose from; minor repair, temporary fix or something long term that would take care of my immediate popping noise and loud click when I opened the garage.

He was very detail on what was my issues and explained in a way I understood. He was very professional dressed and polite. My garage door is white and works like it is brand new again! Now this is what I called excellent customer service! Thanks Vester! Very pleased customer in Wylie, Texas.

Fast and courteous service, we have used them on a couple of service calls and they always do a great job and fairly priced.